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For the Sony Service Center nearest you call 1-800-222-SONY (United States only). For the Sony Factory Service Center nearest you call 416-499-SONY (Canada only). WARNING To prevent fire or shock hazard, do not expose the unit to rain or moisture.
Table of contents Rules and regulations ........4 Safety precautions ..........6 Getting Started Unpacking your phone ........11 Looking at your phone ........12 Charging the battery pack ......16 Turning the phone on ........20 Using the Jog Dial™ navigator ...... 21 Basic Operations Making calls .............
Rules and regulations The U.S. Federal Communications Commission and the Industry Canada regulate PCS telephone service in their respective countries. It is important for you, the PCS telephone user, to observe the applicable regulations when operating your PCS telephone in either country. In addition to these U.S.
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Equipment modifications — The U.S. Federal Communications Commission has type-approved the model of PCS telephone which you have purchased, and has allocated a specific frequency range for PCS service. No changes or adjustments are to be made to your PCS telephone. The radio equipment shall be made available for inspection upon request by representatives of the FCC or licensees.
Safety precautions IMPORTANT For safe and efficient operation of your phone, observe these guidelines. Your hand-held portable PCS telephone uses digital Code Division Multiple Access (CDMA) technology. CDMA is a newer radio frequency (RF) technology than the FM technology that has been used for radio communications for decades.
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developed this updated Standard. In March 1993, the U.S. Federal Communications Commission (FCC) proposed the adoption of this updated Standard. The design of your phone complies with this updated Standard. Of course, if you want to limit RF exposure even further than the updated ANSI Standard, you may choose to control the duration of your calls and operate your phone in the most power efficient manner.
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Driving Check the laws and regulations on the use of PCS telephones in the areas where you drive. Always obey them. Also, when using your phone while driving, please: • pay full attention to driving; • use hands-free operation, if available; •...
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Aircraft Turn your phone OFF before boarding any aircraft. • Use it on the ground only with crew permission. • Do not use in the air. To prevent possible interference with aircraft systems, U.S. Federal Aviation Administration (FAA) regulations require you to have permission from a crew member to use your phone while the plane is on the ground.
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Areas with a potentially explosive atmosphere are often, but not always, clearly marked. They include fueling areas such as gas stations; below deck on boats; fuel or chemical transfer or storage facilities; areas where the air contains chemicals or particles, such as grain, dust, or metal powders;...
Unpacking your phone Carefully unpack your phone and check the contents using this list. If there is something missing, please contact your nearest Sony dealer. CM-Z100 QN-029BPL Portable PCS Li-Ion Battery Telephone (1) Pack (1) Hand Strap (1) QN-001AC AC Adapter (1)
Looking at your phone For further information, refer to the page numbers indicated in parentheses ( ). Telephone !£ !º !¢ !¡ !™ !∞ 1 Call alert indicator (20) Lights when there is an incoming call. 2 Earpiece 3 Display (14) 4 Number buttons, 0 to 9, and buttons (23, 27, 37) Use the number buttons to enter letters and...
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button (35 to 37) SEND Press to make outgoing calls and to receive incoming calls when the arm microphone is open. (clear) button (22, 23) Press to clear the last or all entered digits on the display, or to exit the current mode of operation.
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Display The top row of the display contains icons that inform you of the current status of your phone. The bottom four rows of the display are for text such as phone numbers, names, and operational prompts. Each row displays a maximum of 12 characters.
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(roam) icon (83) Appears when you are roaming outside your home service area. (message) icon (46) Appears when you have new text or voice mail messages pending. The icon flashes if the new message is urgent. (battery) icon (17, 19) Shows the approximate amount of charge power remaining in the battery pack.
Charging the battery pack Charge the battery before using the phone. A new battery is not fully charged. To charge the battery, attach the battery pack to the phone, then connect the supplied AC adapter. Attaching the battery pack Hook the battery pack onto the top of the phone 1, and ease the battery pack down 2.
Charging the battery Connect the AC adapter to the phone and the other end to a standard 120V AC outlet as illustrated below. The charging time is approximately 3.5 hours. You can charge the battery pack with the phone turned on, but charging will take longer.
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Notes on charging • When you charge the battery pack, avoid: – charging for long periods of time, since this reduces battery life. – charging in temperatures below 32°F (0°C) or over 104°F (40°C). – charging the battery in direct sunlight or in places with high humidity (such as a bathroom).
Checking the battery Battery life In standby mode, the battery lasts approximately 24 hours. When used continuously, it lasts approximately 2.5 hours, depending on network settings and signal conditions. Battery condition The battery icon indicates the battery level as follows (when the power is on): Full Empty Note that the battery icon displays the...
Turning the phone on To use your phone, the Pull up power must be turned on. It is preferable to extend the Call alert antenna, since this maximizes signal strength and minimizes interference. Extending the antenna Hold the end of the antenna and pull up until fully extended.
If you are out of the service area The out-of-service icon ( ) appears, and the phone searches for a service signal. If a signal cannot be found, the phone enters power save mode. It will “wake up” automatically at intervals (based on carrier network settings) to search for a service signal.
As shown below, if you enter digits on the standby display, the word “Options” appears at the bottom of the display, preceded by . Push to access the Options menu. OPTIONS Find Number 123-456-7890 Send :Options Save To go back If you want to go back to the previous display, press .
Making calls You can call any number Arm mic up to 32 digits from within a service area. The SEND out-of-service icon ( ) OPER indicates that you are outside the service area. Use the number buttons to enter the number. If you enter the wrong digit, press to back up.
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Tips • When dialing, you can insert a pause to attach a DTMF (Dual Tone Multiple Frequency) number to the number you are calling (see page 30). • If Auto-Hyphen is turned on, the phone number is hyphenated automatically as you enter the digits (see page 80).
Receiving calls You can receive calls as Arm mic long as the out-of-service icon ( ) is not displayed. SEND icon indicates that you are outside the service area. When you receive a call, the ringer sounds or the phone vibrates. “Incoming Call” flashes on the display, and the call alert indicator lights.
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Tips • Using the Jog Dial™ navigator, you can adjust the earpiece volume or mute the microphone during a call (see pages 56 and 57). • Enhanced voice privacy is indicated by the message “–P–” displayed in the upper left corner of the LCD (see page 85).
Storing phone numbers in the Phone Book Your phone features a built-in Phone Book memory, in which you can store up to 99 (01–99) OPER phone numbers with names. You can dial stored numbers quickly by recalling them from the Phone Book (see page 35).
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If you enter the wrong character, press to clear the character highlighted by the cursor. To enter “SONY” Press four times to enter an “S.” Press three times to enter an “O.” Wait until the cursor moves one step to the right for the next entry.
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Push to store the new number in the first available memory location. If you want to store it in another location, turn to select the desired location or enter the location number, then push . A confirmation message appears, followed by the status of the Phone Book.
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To enter a hyphen, pause, or link In addition to digits, you can insert hyphens, pauses, and links into the phone number of a Phone Book entry. (See page 36 for information on releasing a pause or link during a call.) Hyphens: Turn off the autohyphenation feature (see page 80) when you want to enter a hyphen manually instead, e.g., when you...
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To enter Select The display shows a hard pause Hard Pause a time pause Time Pause a link Enter Link a hyphen Enter Hyphen – If the Phone Book is full If there are no memory locations available, a message indicates that the memory is full. After entering a name, a message prompts you to specify a memory slot to overwrite.
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Push The Options menu appears. Turn to select “Edit,” then push The Edit menu appears. Turn to select the item you want to edit, then push The stored information that corresponds to the selected item appears. To change Select the name Name the phone number Phone #...
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Erasing a phone number You can erase stored Phone Book entries. If the selected entry is restricted, you must enter the four-digit lock code before you can erase it (see page 74). On the standby display, turn down twice to select “Phone Book.” The first Phone Book entry is displayed.
Restricting Phone Book entries You can restrict individual Phone Book entries or the entire Phone Book so that access can be gained only by entering a lock code (see page 74). The phone numbers of restricted entries will not be displayed. Select the Phone Book entry that you want to restrict, then push The Options menu appears.
Use the number buttons to enter the lock code. Now the selected entry is unrestricted. After a few seconds, the standby display reappears. You can also use the Security menu to restrict/ unrestrict Phone Book entries (see page 74). Calling from the Phone Book You can dial frequently Arm mic used numbers quickly...
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Open the arm microphone if it is closed. If the arm microphone is open, push twice or press SEND The phone dials the number stored in the selected Phone Book entry. The icon appears. Tips • You can search for a phone number by name or memory location (see pages 38 and 39).
Speed dialing To dial quickly, you can enter the Phone Book memory location numbers. The phone calls the number stored in the corresponding location. Use the number buttons to enter the memory location number. To dial the number, open the arm microphone.
Searching the Phone Book To locate a desired Phone Book entry, you can search by name, phone number, or memory location. You can search the Phone Book either alphabetically or for a string of characters. Searching alphabetically When you enter only one character, the phone lists all entries that begin with the entered character.
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From the standby display, turn once. The Saved #s display appears. Push The Search display appears. Enter at least two characters. Push The entries containing the selected string are displayed starting from the lowest memory location number. Turn to view the next entry in the search string.
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Turn up to select “Recall Loc#,” then push The Phone Book entry stored in the selected memory location is displayed. If the entered location is empty, this is indicated on the display. After a few seconds, the standby display reappears. You can also use the Directory menu to search the Phone Book by memory location (see page 67).
Calling from the Calls List Information on the ten Arm mic most recent outgoing calls, incoming calls, SEND scratch pad entries, and OPER missed calls are stored in the phone’s Calls List. If you call the same number twice in a row, only the most recent call is stored in the Calls List.
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Tips • In addition, you can dial by pressing SEND (when the arm microphone is open) after selecting the entry in step 3 on page 41. • If the selected entry contains a pause or a link, only the digits up to the pause or link are dialed. To release pauses and links, see page 36.
Sending DTMF signals from the Phone Book You can send DTMF (Dual Tone Multiple Frequency) signals to access electronic services (such as telephone OPER banking) when dialing numbers from the Phone Book. Dual Tone Multiple Frequency is also known as “touch-tone.” A tone is generated when you press a telephone button (number, *, or #).
About the Features menu You can use the Features menu to activate the special features of your phone. For a list of submenus and settings, see “List of menu items” on page 90. Viewing and selecting menu options The Jog Dial™ navigator makes it easy to navigate the phone’s menus.
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Turn to select the setting. The available options scroll as you turn Push to enter the new setting. The standby display reappears. To exit from the Features menu Press or hold down to return to the standby display. To return to the previous display Press .
Using the Short Messaging Service This section contains information on the Short Messaging Service (SMS). This feature lets you SEND receive “text” messages, which are stored in your phone as long as there are enough memory locations available. Contact your service provider to see if this service is available in your area.
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WARNING When you receive a new message and your phone does not have enough memory to store it, the phone automatically erases old messages that are not locked. Note If the ringer volume is set to “vibration,” the phone emits a vibration instead of an audible ring when you receive a message.
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Reading voice mail notification messages [F11] Push to select “Voice” from the Message menu. The Voice display appears, indicating the number of voice messages stored in your voice mailbox. Press to go back to the Message menu. Turn to scroll through the message.
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To erase a voice message After reading a voice mail notification message, push The Options menu appears. Turn to select “Erase Msg,” then push The voice mail notification message is erased. The Message menu reappears, indicating that there are currently no voice mail notification messages stored in memory.
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Turn to scroll through the message. If you do not scroll, the display automatically scrolls down. A hollow box ( ) indicates the end of the message. To proceed to the next message, push when you reach the end of the message.
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Reading old text messages [F13] The most recent messages are listed first. Turn to select “Old Text” from the Message menu, then push A list of old messages is displayed. A dot (•) indicates the beginning of each message. A lock icon ( ) indicates that the message is locked (see page 69).
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To protect a text message You can lock a message to protect it from being erased. After reading a message, push The Options menu appears. Turn to select “Lock Msg,” then push A message indicates that the message is now locked. Note The phone does not erase locked messages automatically.
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In addition, when viewing a text message or the list of old messages, you can dial the callback phone number simply by opening the arm microphone, or pressing when the arm SEND microphone is already open. To save the callback number After reading a message, push The Options menu appears.
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Push to store the new number in the first available memory location. If you want to store it in another location, turn to select the desired location, then push . A confirmation message appears, followed by the status of the Phone Book. To erase a text message After reading a text message, push...
Adjusting the volume You can adjust the volume of the ringer, keybeep, and earpiece on the Sounds menu. In addition, you can select the type of sounds heard when the phone rings and when you press buttons. (See page 21 for instructions on how to reach the Sounds menu.) Adjusting the ringer volume [F21] Push...
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• If the telephone is used in conjunction with a hands-free car kit or a portable hands-free car kit, the “vibration” setting is not available. • If the telephone is connected to a wall outlet and the ringer volume is set to “vibration,” the telephone emits an audible ring at the “high”...
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Adjusting the keybeep volume [F23] You can adjust the volume of the beep that sounds when you press a button. Turn to select “Keybeep Vol” from the Sounds menu, then push The Keybeep Vol menu appears. Turn up to raise the keybeep volume, and down to lower it.
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Setting the ringer type [F25] You can set the type of beep that sounds for an incoming call. Turn to select “Ringer Type” from the Sounds menu, then push The Ringer Type menu appears. Turn to select the ringer type. You can select from five different ringer settings.
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Setting the keybeep length [F27] You can set the length of the beep that sounds when you press a button. This setting affects both the keybeep feedback and DTMF transmission tones. The phone sends a short DTMF burst (default) or plays every tone of the DTMF signal as long as the key is held down.
Checking and setting the timers You can check call durations on the Timers menu. In addition, you can set the phone to alert you every minute of a call, and make the phone turn itself off automatically. Checking the duration of all calls [F31] You can view the total duration of all calls.
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Turn to select the desired alert time. You can select from four settings: “off,” “before min,” “each min,” and “every 5 min.” If you select “before min,” the phone alerts you 10 seconds before every full minute. Push to enter the new setting. The standby display reappears.
Using the Directory You can use the Directory menu to check your phone number, as well as store, erase, and edit phone numbers and names in the Phone Book. Also, you can use this menu to view the Calls List. Checking your phone number [F41] Push to select “My Number”...
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Use the number buttons to enter the name. to move the cursor or to insert spaces between characters. If you enter the wrong character, press clear the character highlighted by the cursor. (See the “Alphanumeric table” on page 29.) When you are finished, push store the phone number and name.
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Erasing a phone number [F43] You can erase stored Phone Book entries. If the selected entry is restricted, you must enter the four-digit lock code to erase it (see page 74). Turn to select “Erase” from the Directory menu, then push A message appears, prompting you for the Phone Book entry to be erased.
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Turn to select “Edit” from the Directory menu, then push A message appears, prompting you for the Phone Book entry to be edited. Turn to select the entry that contains the information you want to edit. In addition, you can use the number buttons to select the entry to be edited.
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Turn to select “Save,” then push A message appears, confirming that your changes have been saved. In addition, you can use the Options menu to edit Phone Book entries (see page 31). Searching the Phone Book by name [F45] You can find name entries in the Phone Book by searching alphabetically or for a string of characters.
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To search for a string of characters When you enter two or more characters, the phone searches for entries that contain the entered string. The results are displayed starting from the lowest memory location number. Turn to select “Find Name” from the Directory menu, then push The Search display appears, prompting you for a search string.
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Tips • You can also use the Options menu to find Phone Book memory locations (see page 39). • You can also turn to scroll through the entire Phone Book instead of entering the memory location number in step 2. Viewing the Calls List [F47] You can view Calls List entries easily.
Extra features On the Extras menu, you can set the phone to enable touch dialing, redial automatically, and answer incoming calls automatically or at the press of any button. Also, you can use this menu to lock the keypad and to jot down phone numbers.
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Activating touch dialing [F52] If you want to use the touch dialing feature (see page 37), set to “on.” Turn to select “Touch Dial” from the Extras menu, then push The Touch Dial menu appears. Turn to select “on” or “off.” Push to enter the new setting.
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Setting the phone to answer automatically [F54] You can set the phone to answer calls automatically. If you turn auto-answering on, the phone answers incoming calls on the second ring when the phone is used in conjunction with a hands-free car kit or a portable hands-free car kit.
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Using the scratch pad [F55] Your phone has a scratch pad feature, which is useful for writing down phone numbers temporarily. The phone doesn’t send DTMF tone when you enter digits to the scratch pad. Turn to select “Scratch Pad” from the Extras menu, then push The Scratch Pad display appears, prompting you to enter a phone number.
Setting security options You can restrict unauthorized access to your phone and the information it holds. Also, on the Security menu, you can reset menu settings to default and store emergency numbers. Unlike other items on the Features menu, accessing the Security menu requires a lock code when you select it from the menu.
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Setting a new lock code [F62] The lock code must be entered every time you want to unlock the phone, and also when you want to access restricted numbers. Turn to select “New Code” from the Security menu, then push The Enter New Code display appears, prompting you to enter a new lock code.
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To unrestrict an entry To select the entry you want to unrestrict, follow the procedure above for restricting an entry. Notes • The phone number of a restricted entry is not displayed when you view the Phone Book and make a call. •...
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Reverting to default settings [F65] You can reset all menu settings to the defaults. This does not affect Phone Book or Calls List entries. Turn to select “Master Reset” from the Security menu, then push The Master Reset display appears. Press to revert to the factory defaults, or push...
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Erasing all Calls List entries [F67] You can erase all Calls List entries at once. Turn to select “Erase Calls” from the Security menu, then push The Erase Calls display appears. Press to erase all Calls List entries, or push to quit without erasing.
Setting display options You can use the features on the Display menu to change the appearance of the on-screen display. Setting the banner [F71] You can change what the banner reads. Push to select “Banner” from the Display menu. The Banner display appears. The current banner text is displayed.
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Setting the backlight [F72] You can adjust the duration of the backlight on the display and keypad. Turn to select “Backlight” from the Display menu, then push The Backlight menu appears. Turn to select how long the backlight is on after the last press of a button.
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Setting autohyphenation [F73] You can turn the autohyphenation feature on and off. If you turn it on, entered numbers are hyphenated according to the North American Numbering Plan (eleven digits which include a long distance identifier, an area code, a three-digit community code, and a four-digit location code, e.g., 9-999-999-9999).
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Sorting the Phone Book [F74] You can determine how the Phone Book will be displayed, and also set the phone to sort the entries either alphabetically or by memory location. Turn to select “Sort Book” from the Display menu, then push The Sort Book menu appears.
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Setting the menu length [F75] You can set the menu length (long or short). The short menu displays only the most common items on the Features menu; the long menu displays all items. Turn to select “Menu Length” from the Display menu, then push The Menu Length menu appears.
Adjusting network settings On the Network menu, you can set the phone to alert you when the roaming status changes, when a call is dropped, or when enhanced voice privacy is lost. Setting the roaming alert [F81] Your phone is roaming when you use it outside of the home area.
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Setting the drop alert [F82] If the signal fades, your phone may drop the ongoing call. You can choose to be alerted by an audible alarm when a call is dropped. Turn to select “Drop Alert” from the Network menu, then push The Drop Alert menu appears.
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Setting the voice privacy alert [F83] A display appears to indicate if enhanced voice privacy is lost during a call. You can choose to have an audible alarm accompany this display. Turn to select “Priv. Alert” from the Network menu, then push The Priv.
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Activating phone services (OTASP) [F84] You can use the OTASP (Over-The-Air Service Provision) activation feature to self-activate your phone with a new service. Contact your service provider to see if this service is available in your area. Turn to select “Activation” from the Network menu, then push The Activation menu appears.
QN-025PHK Portable Hands-Free Car Kit QN-026HS Phone Holster QN-027LC Carrying Case QN-028SKT Starter Kit QN-029BPL Li-Ion Battery Pack QN-030HFK Hands-Free Car Kit Call 1-800-488-SONY (7669) to order additional accessories (USA only). Design and specifications are subject to change without notice.
Troubleshooting Problem Cause/Remedy Page Nothing •The phone is off. appears on the Turn the phone on. display. •Battery is fully discharged. Recharge the battery. The out-of- •The phone is outside the service icon ( ) service area, or the signal appears.
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Problem Cause/Remedy Page The call is cut •You could be outside the off (“dropped”). coverage area. Redial the number. If the problem continues, contact your carrier. Also see “The out-of-service icon ( ) appears” on page 88. You hear an •You are attempting to alternate high/ use the phone in an area...
List of menu items This section lists the Features menu and its submenus. Use these to set the various parameters that pertain to the operation of the phone. For details on how to navigate from one menu to another, see “About the Menu” on page 44.
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Menu Item Settings Page F44 Edit — F45 Find Name — F46 Phone Book No default entries F47 Calls List No default entries F51 Key Guard — F52 Touch Dial on / off F53 Auto-Retry on / off F54 Auto-Answer on / off F55 Scratch Pad —...
Glossary Automatic answer Feature that automatically answers calls. Automatic retry Feature that automatically redials a call when a “System Busy” indication is received. Banner Message at the top of the standby display. Calls List See “Phone Book.” Carrier A company that provides PCS telephone service. CDMA Code Division Multiple Access.
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Dropped call A call terminated because of a deep, long fade or because the user left the coverage area. DTMF Dual Tone Multiple Frequency, also known as “touch-tone.” Tone generated when you press a telephone button (number, , or #). Can be used to access answering machines, pagers, telephone banking services, data services, and other electronic services.
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Lock Prevents unauthorized calls by requiring the user to enter a code to use the phone. Even if the phone is locked, you can call any of the emergency numbers or answer incoming calls. Memory A storage area for names and phone numbers. Also see “Phone Book.”...
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Pause You can enter pause codes in the phone number memory data. Use this feature when accessing an answering machine, voice mail system, electronic banking system, etc. When a pause is inserted between two groups of digits, the phone will pause before dialing the next set of digits, allowing you to wait until your counterpart is ready to accept the string.
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Short Messaging Service. An extended service offered by carriers that allows you to receive text messages on your phone. Check with your carrier for details. Speed dialing Making a call using Phone Book memory locations. Also see “Phone Book.” Touch dialing A quick way of making a call using a number stored in a Phone Book memory location.
Index Clearing. See Deleting Coverage area 83 AC adapter 11, 17 Cursor 28, 63 Antenna 20 Arm microphone 12 Automatic Dialing. See Calling Answer 71 Deleting Hyphenation 80 Calls List entries 77 Retry 70 Characters 28, 63 Redial 70 Message 54 Phone Book entries 33, 64 Backlight 79...
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Enabling Lock Laws Touch dialing Rules and Ending a call 23, 25 regulations 4 Entering Lock code 74 Hyphens 30 Links 30 Making calls 23 Pauses 30 Manual Erasing. See Deleting Answer 25 ESN (Electronic Serial Call 23 Number) 93 Hyphenation 30 Extra features Redial 24...
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Scrolling Menus 22 Out-of-service Message 50 icon 21, 83 Message list 51 Over-the-Air Service Searching Provision (OTASP) 86 For a name 66 Overflow digits For a number 39, 40 Viewing 42 For a message 51 Security functions Pause 30 Accessing 73 Phone Book 27, 35, 38, 62 Clearing call memory 77 Power...
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