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Airgain AirgainConnect Fleet Quick Start Manual

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AirgainConnect
Fleet
5G Vehicle Gateway
®
™
Quick Start Guide
Airgain, Inc
Updated: September 2024
Airgain, Inc. 2024. All Rights Reserved.
Airgain, Inc provides this documentation in support of its products for the internal use of its
current and prospective customers. The publication of this document does not create any
other right or license in any party to use and content in or referred to in this document and
any modification or redistribution of this document is not permitted.
While efforts are made to ensure accuracy, typographical and other errors may exist in
this document. Airgain, Inc reserves the right to modify or discontinue its products and to
modify this and any other product documentation at any time.
All Airgain, Inc products are sold subject to its published Terms and Conditions, subject
to any separate terms agreed with its customers. No warranty of any type is extended by
publication of this documentation, including, but not limited to, implied warranties or
merchantability, fitness for a particular purpose and non-infringement.
Airgain, Inc. is a registered trademark. Inc. All trademarks, service marks and similar
designations referenced in this document are the property of their respective owners.
Airgain, Inc. All Rights Reserved.
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  • Page 1 Updated: September 2024 Airgain, Inc. 2024. All Rights Reserved. Airgain, Inc provides this documentation in support of its products for the internal use of its current and prospective customers. The publication of this document does not create any other right or license in any party to use and content in or referred to in this document and any modification or redistribution of this document is not permitted.

  • Page 2: Table Of Contents

    Table of Contents Introduction Device Information MNO Activation Configuration on AC-Cloud Confirm Device Settings in Local GUI Customer Support Airgain, Inc. All Rights Reserved.

  • Page 3: Introduction

    The AC-Fleet 5G Vehicle Gateway is an integrated 5G modem, Wi-Fi 6 router, Gigabit Ethernet, and high-performance antenna solution designed for mounting to the roof of any vehicle. Please ensure the device is only installed by a professional following Airgain’s installation instructions.
  • Page 4 Credentials for logging in to the local device GUI. vii. 2.4G SSID and Password. Credentials for connecting to the device 2.4 GHz Wi-Fi Access Point. viii. 5G SSID and Password. Credentials for connecting to the device 5 GHz Wi-Fi Access Point. Airgain, Inc. All Rights Reserved.

  • Page 5: Mno Activation

    If the data plan connects with APN iot.t-mobile.com then the universal Activation Code for downloading T-Mobile eSIM profiles is LPA:1$T-MOBILE.IDEMIA.IO$ AT&T and FirstNet Activation Contact your account representative at AT&T/FirstNet to ask about available data plans. Airgain, Inc. All Rights Reserved.

  • Page 6: Configuration On Ac-Cloud

    Enter the email and password from your AC-Cloud activation email and click Log In. If your organization does not already have an AC-Cloud account, please contact support@airgain.com to request one be created and provide the following: Organization name Organization address...
  • Page 7 If your organization already has an AC-Cloud account, please request that your admin grant you access. iii. Password can be changed by clicking on Forgot password? Overview Dashboard with summary of and access to the various AC-Cloud features. Devices Airgain, Inc. All Rights Reserved.
  • Page 8 Ensure all AC-Fleet devices are registered to the organization’s AC-Cloud account. If you need to have new devices added to your account, please contact support@airgain.com with organization name and a copy of the invoice. Service Status Subscribed indicates the device has an active AC-Cloud...
  • Page 9 Click on a device SN for eSIM configuration options. Additional eSIM profiles can be added manually. If clicking on Add, there is an option for bulk upload using csv template. Click on Template to download the Import.csv template and then Airgain, Inc. All Rights Reserved.
  • Page 10 Manually adding new eSIMs will require first entering SN and EID, followed by the remaining required information which is the same as above for bulk upload. The SN, EID and VZ ICCID are also located on product label and device package label. Airgain, Inc. All Rights Reserved.
  • Page 11 Prioritize eSIM profile connectivity by dragging to desired position. Remember to click Save and then reboot the device for any changes to take full effect. AC-Fleet will require rebooting twice for eSIM profile priority changes. Airgain, Inc. All Rights Reserved.
  • Page 12 Once each device has an Activated eSIM profile, it is recommended to confirm the firmware is up to date by performing a bulk Group update. All devices will initially belong to the Default Group. Click Add to create a new Group. Airgain, Inc. All Rights Reserved.

  • Page 13: Confirm Device Settings In Local Gui

    Admin Password Reset is for resetting to default admin password. Syncing with AC-Cloud AC-Fleet will automatically sync with AC-Cloud after booting up as long as the device is added to the customer organization account and has an active subscription. Airgain, Inc. All Rights Reserved.
  • Page 14 If updates are made to a device’s eSIM configuration in AC-Cloud, a reboot will be required for them to take effect. The device will continue cycling through all available eSIM profiles in order of priority until cellular connectivity is confirmed. Airgain, Inc. All Rights Reserved.
  • Page 15 Cellular Status Profile will indicate the current eSIM profile, with more details in Cellular Settings. Status will indicate current eSIM profile connectivity with corresponding details underneath. Active indicates the specified eSIM profile is in use. Airgain, Inc. All Rights Reserved.
  • Page 16 Loading indicates the device is in the process of switching to a new eSIM profile. Inactive indicates the device failed to establish a cellular connection. System Relevant device information and options for downloading GPS and System Logs. Confirm the Firmware Version matches last available from AC- Cloud. Airgain, Inc. All Rights Reserved.
  • Page 17 Relevant information for device clients. Wireless Active status indicates AC-Fleet is broadcasting as an Access Point. Inactive status indicates AC-Fleet is behaving as a client in Depot Mode. Associated Stations Relevant information for active clients. System System Properties Airgain, Inc. All Rights Reserved.
  • Page 18 General Settings Select Timezone to configure Local Time. Click Sync with NTP-Server or Sync with GPS to manually sync UTC time. Option for configuring Hostname. Time Synchronization Configure automatic UTC time synchronization to NTP or GPS. Airgain, Inc. All Rights Reserved.
  • Page 19 Configure Ignition Off Timer for how long after vehicle is turned off before AC-Fleet enters standby mode. Administration Router Password Customize the admin password for accessing local GUI. Reboot Reboot the device in order to sync with AC-Cloud. Network Wireless Airgain, Inc. All Rights Reserved.
  • Page 20 SSID Click Edit to configure SSID settings. Airgain, Inc. All Rights Reserved.
  • Page 21 General Setup Customize SSID in the ESSID field. Wireless Security Customize SSID password in the Key field. Airgain, Inc. All Rights Reserved.
  • Page 22 Mode AP before switching to cellular network. Select how frequent AC-Fleet will scan for the Depot Mode AP. Default interval is every 2 minutes. Rapid interval is every 1 minute. Slow interval is every 3 minutes. Airgain, Inc. All Rights Reserved.
  • Page 23 Reply to Internet Control Message Protocol (ICMP) Ping can be enabled for reporting errors and performing network diagnostics. Domain Name System (DNS) Servers is set to Dynamic by default to keep the domain name associated with an ever-changing IP Airgain, Inc. All Rights Reserved.
  • Page 24 After rebooting the device, changes cannot be made to cellular settings until after the syncing process with AC-Cloud is completed. If changes are needed in order to establish a cellular connection then try enabling Depot Mode to complete the syncing process. Airgain, Inc. All Rights Reserved.
  • Page 25 Cloud if a connection cannot be established with existing eSIM profiles or Depot Mode. The bootstrap profile is limited to 500MB of data so should only be used if necessary, please contact support@airgain.com for adding more data. Enabling Ping Test After Activation/Device Reboot requires that an eSIM profile satisfy the ping test settings to confirm cellular connectivity after booting up.

  • Page 26: Customer Support

    Ping test enable requires that an eSIM profile satisfy the ping test settings to confirm cellular connectivity. Ping test host will accept IPv4, IPv6 or a hostname such as google.com. Customer Support For any questions, please contact Airgain Support: support@airgain.com Airgain, Inc. All Rights Reserved.

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