The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system
shutdown.
U R N T H E C O M P U T E R O F F
T
on your keyboard or moving your mouse, press and hold the power button for at
least 8 to 10 seconds until the computer turns off. Then restart your computer.
A program stops responding
N D T H E P R O G R A M
E
Press <Ctrl><Shift><Esc> simultaneously.
1
Click Applications.
2
Click the program that is no longer responding.
3
Click End Task.
4
A program crashes repeatedly
NOTE:
Software usually includes installation instructions in its documentation or
on a floppy disk or CD.
H E C K T H E S O F T W A R E D O C U M E N T A T I O N
C
reinstall the program.
— If you are unable to get a response by pressing a key
—
— If necessary, uninstall and then
Solving Problems
63