Lenovo 21M7002YMH User Manual
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Lenovo 21M7002YMH User Manual

Lenovo 21M7002YMH User Manual

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ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2
User Guide

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Summary of Contents for Lenovo 21M7002YMH

  • Page 1 ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 User Guide...
  • Page 2 Generic Safety and Compliance Notices Second Edition (July 2024) © Copyright Lenovo 2024. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...

  • Page 3: Table Of Contents

    Before you replace any CRU ..Lenovo apps ....Disable Fast Startup ...
  • Page 4 Appendix A. Compliance Before you contact Lenovo ..information ....59 Lenovo Customer Support Center ..

  • Page 5: Discover Your Lenovo Notebook

    Discover your Lenovo notebook ® Thank you for choosing a Lenovo notebook! We are dedicated to delivering the best solution to you. Before starting your tour, please read the following information: • Illustrations in this documentation might look different from your product.
  • Page 6 ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 User Guide...

  • Page 7: Chapter 1. Meet Your Computer

    Chapter 1. Meet your computer Front view Have a quick glance at the front view of your computer. ThinkPad E14 Gen 6 Description Description Item Item Microphone Infrared camera / Camera Webcam privacy shutter Touch screen* © Copyright Lenovo 2024...
  • Page 8 Description Description Item Item ® Power button with fingerprint reader* TrackPoint pointing stick Trackpad TrackPoint Three Buttons * for selected models ThinkPad E16 Gen 2 Description Description Item Item Microphone Infrared camera / Camera Webcam privacy shutter Touch screen* ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 User Guide...
  • Page 9 Description Description Item Item ® Power button with fingerprint reader* TrackPoint pointing stick Trackpad TrackPoint Three Buttons Webcam privacy shutter Slide the webcam privacy shutter to cover or uncover the camera lens. It is designed to protect your privacy. Related topics •...

  • Page 10: Side View

    Side view Have a quick glance at ports on both sides of your computer. Intel models Description Description Item Item Security slot Ethernet connector USB-A connector (USB 5Gbps) Speaker USB-C power connector (Thunderbolt™ ® USB-C power connector (USB 20Gbps) USB-A connector (USB 10Gbps, Always HDMI™...
  • Page 11 AMD models Description Description Item Item Security slot Ethernet connector USB-A connector (USB 5Gbps) Speaker USB-C power connector (USB 5Gbps) USB-C connector (USB 10Gbps) USB-A connector (USB 10Gbps, Always HDMI™ connector On USB) Audio connector Note: For more information about the USB connector name update, see “Notice for USB connector name update”...
  • Page 12 bottom surface will remain within an acceptable range as defined in IEC 62368-1, but such temperatures can still be high enough to cause discomfort or harm to the user if directly touched for over one minute at a time. As such, it is recommended that users avoid prolonged direct contact with the bottom of the computer.

  • Page 13: Features And Specifications

    Features and specifications Get to know more hardware and software details of your computer. Specification Description Double Data Rate 5 (DDR5) Small Outline Dual Inline Memory Module (SODIMM), Memory up to 32 GB of each, up to 64GB in total Dual slots, 2242 or 2280 M.2 solid-state drive, up to 1 TB of each, up to 2TB in Storage device total...
  • Page 14 • USB-C connector (USB 5Gbps) functionality. To purchase USB-C accessories, go to https:// • USB-C connector (USB 10Gbps) www.lenovo.com/accessories • USB-C connector (Thunderbolt 3) • USB-C connector (Thunderbolt 4) • USB-C connector (USB4 40Gbps) ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 User Guide...

  • Page 15: Chapter 2. Get Started With Your Computer

    • “Check the battery status” on page 27 • “Charge the computer with ac power” on page 27 Complete the operating system setup Before exploring your computer, you need to complete the operating system setup. The setup includes but is not limited to: © Copyright Lenovo 2024...

  • Page 16: Access Networks

    • Select the country or region. • Connect to an available network. • Accept the license agreement. • Create a Microsoft account or log in with your Microsoft account. • Set up your password, fingerprint, or facial recognition as preferred. •...

  • Page 17: Interact With Your Computer

    Interact with your computer Your computer provides you various ways to navigate the screen. Use the keyboard shortcuts Keyboard shortcuts are keys or combinations of keys that provide a quick way to perform particular functions. They help you work more efficiently. The following tables introduce the functions of keyboard shortcuts.

  • Page 18: Use The Trackpoint Pointing Device

    You can customize keyboard settings in Vantage app. To customize detailed settings, open the Vantage app, and then click Device ➙ Input & Accessories. For more keyboard shortcuts, go to https://support.lenovo.com/solutions/windows-support Use the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.
  • Page 19 TrackPoint pointing stick Use your finger to apply pressure to the pointing-stick nonslip cap (hereafter referred to as the red cap) in any direction parallel to the keyboard. The pointer on the screen moves accordingly. The higher the pressure applied, the faster the pointer moves. TrackPoint Three Buttons TrackPoint left button and TrackPoint right button correspond to the left and right buttons on a traditional mouse.

  • Page 20: Use The Trackpad

    Use the Trackpad You can use the Trackpad to perform all the pointing, clicking, and scrolling functions of a traditional mouse. It is ideal for you to use for occasions with high portability requirements, for example, business trips. Description Description Item Item Right-click zone...
  • Page 21 • Some gestures are not available if the last action was done from the TrackPoint pointing device. • Some gestures are only available when you are using certain apps. • If the Trackpad surface is stained with oil, turn off the computer first. Then, gently wipe the Trackpad surface with a soft and lint-free cloth moistened with lukewarm water or computer cleaner.
  • Page 22 To do this Gesture Two fingers pinch in. Zoom out. Two fingers slide horizontally or vertically. Scroll through items. Three-and-four-finger touch gestures To do this Gesture Three fingers tap once. Open search window. Four fingers tap once. Open notification center. Three- or four-finger swipes up.

  • Page 23: Use The Touch Screen (For Selected Models)

    To do this Gesture Three- or four-finger swipes down. Show the desktop. Three- or four-finger swipes left or right. Switch between open apps or windows. Disable the Trackpad The Trackpad is enabled by default. To disable the device: Step 1. Open the Start menu, and then click Settings ➙...
  • Page 24 One-finger touch gesture To do this Gesture Tap and hold. Open a shortcut menu. Swipe from the left. Open the widget panel. Swipe from the right. Open notification center. Two-finger touch gesture To do this Gesture Move two fingers towards. Zoom out.
  • Page 25 Three-and-four-finger touch gesture To do this Gesture Swipe with three fingers up. Show all open windows. Swipe with three fingers down. Show the desktop. Swipe with three fingers to the left or right. Switch apps. Swipe with four fingers to the left or right. Switch desktops.

  • Page 26: Connect To An External Display

    Step 7. If the touch screen still cannot work normally, the touch screen might get damaged. You can call Lenovo Customer Support Center to get further help. Connect to an external display Connect your computer to a projector or a monitor to give presentations or expand your workspace.

  • Page 27: Connect To A Wireless Display

    • For Intel models, the HDMI connector supports the HDMI 2.1 (up to 4K/60Hz) standard. Connect to a compatible digital audio device or video monitor, such as an HDTV. • For AMD models, the HDMI connector supports the HDMI 2.1 (up to 4K/60Hz) standard by default. Use a qualified HDMI 2.1 cable to connect an external display to your computer.
  • Page 28 ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 User Guide...

  • Page 29: Chapter 3. Explore Your Computer

    This section introduces Lenovo apps that can enrich your computing experience and improve productivity. Lenovo Vantage The Lenovo Vantage app (hereafter referred to as Vantage app) is a customized one-stop solution to help you maintain your computer with automated updates and fixes, configure hardware settings, and get personalized support.

  • Page 30: Trackpoint Quick Menu

    • The available features vary depending on the computer model. • Lenovo Smart Meeting makes periodic feature updates to keep improving your experience with your computer. The above description might be different from that on your actual user interface. To experience the features of the app, ensure that you upgrade it to the latest version.
  • Page 31 Note: If the TrackPoint Quick Menu does not pop up after you use the launch gesture, this case might be caused by the displacement of the TrackPoint pointing stick due to too much force applied on it. Wait 15 to 30 seconds and try again.

  • Page 32: Intelligent Cooling

    • Audio playback You can select the output device of your preference and set the volume of your selected channel or mute • Noise suppression You can suppress your own background noise and the noise from other meeting participants. – Off: Disable noise suppression. –...

  • Page 33: Check The Battery Status

    Note: Some models might not ship with ac adapters or power cords. Use only the certified adapters and power cords provided by Lenovo that comply with the requirements of relevant national standards to charge the product. It is recommended to use the Lenovo qualified adapters. You can refer to https:// www.lenovo.com/us/en/compliance/eu-doc...

  • Page 34: Charge Your Computer With P-To-P 2.0 Charging Function

    Charge your computer with P-to-P 2.0 charging function Both USB-C connectors (Thunderbolt 4) on the computer feature the Lenovo-unique P-to-P 2.0 (Peer to Peer 2.0) charging function. Note: The actual charging speed of your computer depends on many factors, such as the remaining battery power of the computers, the wattage of the ac power adapter, and whether you are using the computers.
  • Page 35 Conventional pair This topic helps you connect to a Bluetooth device by conventional pair. Step 1. Type Bluetooth in the Windows search box and then press Enter. Step 2. Turn on both the Bluetooth on your computer and the Bluetooth device. Make sure the device is discoverable.
  • Page 36 ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 User Guide...

  • Page 37: Chapter 4. Secure Your Computer And Information

    Note: The slot supports cable locks that conform to the Kensington NanoSaver lock standards using Cleat™ locking technology. You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo is not responsible for the locking device and security feature. You can purchase the cable locks at https://smartfind.lenovo.com Log in with fingerprint recognition (for selected models) The fingerprint reader is integrated with the power button.

  • Page 38: Log In With Facial Recognition (For Selected Models)

    However, there is no guarantee that all data is saved in any situation. To check the type of your M.2 solid-state drive: Step 1. Restart the computer. When the logo screen is displayed, press F10 to enter the Lenovo diagnostics window. Step 2.

  • Page 39: Password Types

    The system management password can also protect the system information stored in UEFI BIOS like a supervisor password, but it has lower authority by default. The system management password can be set through the UEFI BIOS menu or through Windows Management Instrumentation (WMI) with the Lenovo client-management interface.

  • Page 40: Set, Change, Or Remove A Password

    Step 6. Press F10 to save changes and exit the UEFI BIOS menu. If you have not set a supervisor password or a system management password, contact a Lenovo-authorized service provider to have the power-on password removed. What to do if you forget your system management password Follow the instructions to remove the system management password if you forget your system management password.

  • Page 41: Associate Your Fingerprints With Passwords (For Selected Models)

    Lenovo-authorized service provider to have the storage drive replaced. A fee will be charged for parts and service. If the storage drive is a CRU (Customer Replaceable Unit), you can also contact Lenovo to purchase a new storage drive to replace the old one by yourself. To check whether the storage drive is a CRU and the relevant replacement procedure, see “CRU list”...

  • Page 42: Register Fido2 Usb Device In Thinkshield Passwordless Power-On Device Manager

    Register FIDO2 USB device in ThinkShield Passwordless Power-On Device Manager Follow the instructions to register FIDO2 USB device in ThinkShield Passwordless Power-On Device Manager. Step 1. Turn on the computer. Step 2. Press F12 during the power-on process. Step 3. If you set a power-on password, you are prompted to enter the correct password.

  • Page 43: Chapter 5. Uefi Bios

    Note: The Lenovo BIOS Simulator Center makes periodic updates of the settings. The UEFI BIOS simulator interface and description of settings might be different from that on your actual user interface. Reset system to factory defaults This feature enables you to reset the UEFI BIOS to the factory default settings, including all UEFI BIOS settings and internal system data.

  • Page 44: Update The Uefi Bios

    If the latest UEFI BIOS update package is available, follow the on-screen instructions to download and install the package. From the Lenovo Support Web site Follow the instructions to update the UEFI BIOS from the Lenovo Support Web site. Step 1. Go to https://pcsupport.lenovo.com...

  • Page 45: Install Device Drivers

    • Open the Vantage app to check the available update packages. Select the update packages you want, and then follow the on-screen instructions to download and install the packages. • Go to https://pcsupport.lenovo.com and select the entry for your computer. Then, follow the on-screen instructions to download and install necessary drivers and software.
  • Page 46 ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 User Guide...

  • Page 47: Chapter 6. Cru Replacement

    If you intend on installing a CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU.

  • Page 48: Disable The Built-In Battery

    • For the non-CRUable built-in battery connected to the system board with the comb connectors: Call Lenovo Customer Support Center for help. To check whether the built-in battery on your computer is a CRU, see the CRU list in Chapter 6 “CRU replacement”...

  • Page 49: Memory Module

    • ThinkPad E14 Gen 6 • ThinkPad E16 Gen 2 Step 2. Install the base cover assembly in reverse order. If the computer does not start up after you reinstall the base cover assembly, disconnect the ac power adapter and then reconnect it to the computer. Memory module Follow the instructions to replace the memory module.

  • Page 50: M.2 Solid-State Drive

    Attention: Do not touch the contact edge of the memory module. Otherwise, the memory module might get damaged. For access, do the following: 1. Disable the built-in battery. See “Before you replace any CRU” on page 41. 2. Turn off the computer and disconnect the computer from ac power and all connected cables. 3.

  • Page 51: Speaker Assembly (For Thinkpad E16 Gen 2 Only)

    The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and permanent loss of data. When handling the M.2 solid-state drive, observe the following guidelines: • Replace the M.2 solid-state drive only for repair. The M.2 solid-state drive is not designed for frequent changes or replacement.
  • Page 52 For access, do the following: 1. Disable the built-in battery. See “Before you replace any CRU” on page 41. 2. Turn off the computer and disconnect the computer from ac power and all connected cables. 3. Close the computer display and turn the computer over. 4.

  • Page 53: Chapter 7. Help And Support

    Browse through these FAQs to find answers to commonly raised questions. Question Solution 1. Go to Lenovo Support Web site at https://pcsupport.lenovo.com How do I check my repair status? 2. Search by the product name, and navigate to the Repair Status section.
  • Page 54 Question Solution 1. Press and hold the power button until the computer turns off. Then, restart the computer. 2. If step 1 does not work: • For models with an emergency reset hole: Insert a straightened paper clip into the emergency reset hole to cut off power supply temporarily. Then, restart the computer with ac power connected.

  • Page 55: Battery-Charge Led Indicator Diagnosis

    The test lasts for about 20 seconds and then exits automatically. You also can press the power button to exit the test. 2. Contact Lenovo for support and provide the test result. See “Call Lenovo” on page 54. Battery-charge LED indicator diagnosis The battery-charge LED indicator (hereafter referred to as LED indicator) blinks to help you diagnose and solve some computer problems.
  • Page 56 • We recommend that you speak to our Customer Support Center before attempting to service the computer yourself so that you can be directed to the correct documentation and repair information. It might be recommended to have a Lenovo-authorized service provider repair your computer depending on the complexity of the error or fault.

  • Page 57: Diagnose And Troubleshoot Your Computer

    Diagnose and troubleshoot your computer This section provides introduction to a set of diagnostics and troubleshooting tools at Lenovo Support Web site, the Vantage app, and in your computer. They can help you diagnose common software and hardware issues.

  • Page 58: Hardware Scan

    Lenovo Service Bridge. Lenovo Service Bridge helps to connect your computer with Lenovo diagnosing tools. • Lenovo Support Web site makes periodic updates of the sections to keep improving your experience with your computer. The Web site interface and descriptions of sections might be different from that on your actual interface.

  • Page 59: Self-Help Resources

    Refer to the instructions in Popular Topics: https://support.lenovo.com/ solutions/ht118590 Self-help resources Use the following self-help resources to learn more about the computer and troubleshoot problems. Resources How to access? Lenovo Support Web Site https://pcsupport.lenovo.com Tips https://www.lenovo.com/tips Lenovo Community https://forums.lenovo.com Accessibility information https://www.lenovo.com/accessibility...

  • Page 60: Call Lenovo

    Call Lenovo If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center. Before you contact Lenovo Prepare the following before you contact Lenovo: 1. Record the problem symptoms and details: •...

  • Page 61: Purchase Accessories Or Additional Services

    This topic provides instructions on how to purchase accessories or additional services. Accessories Lenovo has a number of hardware accessories and upgrades to help expand the functionalities of your computer. Accessories include memory modules, storage devices, network cards, power adapters, keyboards, mice, and so on.
  • Page 62 Tactile markings provide all users with a way to find keys without looking at the keyboard. Lenovo provides bumps for the following keys: – Function keys: F2 and F3 – Control keys: Fn and Insert – Typing keys: F, J, and Enter –...
  • Page 63 To learn how to use the TrackPoint pointing device, see “Use the TrackPoint pointing device” on page 12 • Industry-standard connectors The industry-standard connectors on Lenovo products enable better compatibility with peripheral devices. • Operating systems...
  • Page 64 ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 User Guide...

  • Page 65: Appendix A. Compliance Information

    – TP00149D0 for India only Further compliance information related to your product is available at https://www.lenovo.com/compliance Locate the UltraConnect wireless antennas Your computer has an UltraConnect™ wireless antenna system. You can enable wireless communication wherever you are. © Copyright Lenovo 2024...

  • Page 66: Operating Environment

    Notice for USB connector name update The USB Implementers Forum published a revision of the guideline for USB connector names in September, 2022. Lenovo follows the revised guideline and updates USB connector names accordingly. You can refer to the table below for naming update details.
  • Page 67 Current name Previous name USB-A connector (USB 10Gbps) USB-A 3.2 Gen 2 connector USB-A connector (USB 5Gbps, Always On USB) Always on USB-A 3.2 Gen 1 connector USB-A connector (USB 10Gbps, Always On USB) Always on USB-A 3.2 Gen 2 connector USB-C connector (USB 5Gbps) USB-C (3.2 Gen 1) connector USB-C connector (USB 10Gbps)
  • Page 68 ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 User Guide...

  • Page 69: Appendix B. Notices And Trademarks

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 70 Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any ® Linux agreement(s) which may accompany software included with this product.

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