Dish Hooper 3 Manual

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QUICK START

Your Remote The Hopper remote control makes it easy for you to watch, search, and record programming. Here's a quick overview of the basics to get you started.

Voice Commands
Find what you're looking for by pressing and holding the microphone button, speaking into the microphone, and then releasing the button. With the Google Assistant, you can ask a variety of questions and quickly get information. See voice-command examples.

Note: Your Hopper must be connected to the Internet to use voice control.

Whenever you see this icon, press and hold INFO/HELP on your remote to access additional assistance on your TV.

Key Buttons On Your Remote
Power
Turn your TV, DISH receiver, and other compatible devices on and off.

Home
Easily find shows, movies, and sports that are live, on your DVR, or On Demand— all in one place.

DVR
View your recorded shows and scheduled recordings.

Guide
See what's on now and what's coming up.

Options
Access additional options and features in the current menu.

Back
Jump back one screen at a time or press and hold to return to live TV.

Info
Press to get more information about a program. Hold to get quick tips and tricks in most menus.

Skip Backward
Jump back 10 seconds at a time or press and hold to rewind.

Pause/Play
Pause or resume live or On Demand content.

Skip Forward
Jump forward 30 seconds at a time or press and hold to fast-forward.

Recall
While watching TV, press to tune to channels you have watched recently.

Diamond Button
Press and hold this button to turn closed captioning on and off, launch Netflix®, turn on picture and picture, and more.

Double-Diamond Button
You can press and hold this button to personalize it, too!

Home

It's your starting point for quickly discovering what's on now and what's coming up next.

Guide

See What's On Right Now and What's Coming Up In the Next Nine Days
The Hopper's high-definition guide comes complete with full listings for all your channels.

Access the Guide

• Press GUIDE on your remote control.
• Use CHANNEL UP and CHANNEL DOWN to navigate, or enter a channel number to go directly to that channel.

Customize the Guide
When in the Guide, simply press OPTIONS on your remote to customize your Guide experience:

• Create Favorite Channel Lists – Every member of your family can create their list of favorite channels so only those channels appear when browsing in the Guide.
• Only See Channels You Subscribe To – Display all DISH channels or just the channels you subscribe to with the All Subscribe option.
• Access Your Guide Settings – With the Guide Settings option, you can make text larger, change the order networks are listed, hide adult channels, and more.

Get the lowdown on creating a Favorites list at youtube.com/user/dish

Guide Shortcuts

1. SKIP FORWARD on your remote skips forward 2½ hours at a time.*
2. When you press and hold SKIP FORWARD, it advances the guide 24 hours at a time.*
3. Press INFO to see more program details.
4. For fast channel-surfing, press and hold CHANNEL UP or CHANNEL DOWN.
5. To return to Live TV, press BACK/LIVE TV.
6. To record a program, press SELECT for recording options.
7. When you see a "+" next to a channel, you have additional channel options to choose from. Press SELECT on your remote to expand and collapse those channels (for example, Channel 99 includes more than 70 channels of SiriusXM).
8. Make the font larger by pressing OPTIONS on your remote and selecting Guide Settings, then Larger Text.
   *NOTE: This reflects when the Guide is set to the default font size of Small.

QUICK TIP
Press HOME twice and select SETTINGS > GUIDE SETTINGS to switch between Classic and Modern themes for your Guide.

Menu

Welcome to Mission Control
Think of the Menu as the command bridge of your Hopper. It's where you browse entertainment, personalize settings, manage your account, and more.

Trending

See what everyone is watching locally and nationally, so you never miss another big event.

PrimeTime Anytime

This exclusive feature lets you record every primetime show on ABC, CBS, FOX, and NBC.

On Demand

Select from thousands of movies and TV series, from new releases to free On Demand.

DVR

Record up to 500 hours of HD TV and watch from any room in the house.

Guide

See what's on right now and what's coming up with full listings of all your channels.

Netflix

Enjoy instant access to your Netflix subscription without switching inputs or juggling remotes.

YouTube

Watch the hottest music videos, and see what' s trending in gaming, entertainment, news, and more.

Search

Quickly find what you're looking for. Search by movie title, TV show, or actor name.

Settings

Personalize your TV experience and get the most out of your Hopper.

Help

Find frequently asked questions, troubleshoot a problem and maximize your entertainment.

MyDISH

Manage your DISH account, see recent pay-per-view and On Demand purchases, and more.

Apps

Enjoy news, sports, and entertainment apps like YouTube and Pandora.

Integrated Search

Just Speak Your Mind to Start Searching
By using voice control on your Hopper, you can find what you want. Fast. And with the Google Assistant on your receiver, you can turn your TV into a smart entertainment center. Just press the MICROPHONE BUTTON on your remote to activate voice control.

Enjoy Entertainment

• Quickly open apps like Netflix and On Demand Examples: "Go To Netfl ix" or "Go to On Demand"
  

• Change the channel by name or number. Examples: "Go to channel 140" or "Tune to ESPN"
  

• Play a YouTube video Example: "Play yoga videos on YouTube"
  

• Find your programming by searching for an actor, genre, movie, show name, sports team, or year. Examples: "Fixer Upper," "Denver Broncos," or "Avengers"

Get Answers
Ask a question, such as:

• What's the weather like today?"
• "How's traffic to work?*"
• "Find a nearby pizzeria"
• "How far is the moon?"

Manage Daily Tasks*
Get help organizing your life! You can:

• "Add bananas to my shopping list"
• "Add doctor's appointment to my calendar"
• "Dim the living room lights"
• "Lock the front door"

*Your Google account must be linked to your receiver to use these types of commands. Just follow the onscreen prompts when you activate the Google Assistant to add this functionality. For more information about how to link your Google Account, visit mydish.com.

Visit dishvoiceremote.com for a full list of voice commands.

MyDISH.com and the MyDISH App

MyDISH is the fast, easy way to manage your DISH account and services. It's just one of the many conveniences designed to help you enjoy TV more than ever.

Pay Your Bill

• Make a payment
• Manage AutoPay and eBill
• View previous statements and payment history

Order Entertainment

• Browse pay-per-view and On Demand selections
• Order movies, sports, events, adult entertainment, and more

Take Control of Appointments

• Schedule DISH appointments
• View your technician's profile and photo; track their location and estimated time of arrival

Update Your Preferences

• Edit payment options, contact information, security settings, and other important account information

Refer a Friend

• Refer a friend and take your pick of amazing rewards
• The more friends you refer, the more rewards you get!

Get Quick Support

• Troubleshoot and resolve equipment issues faster

How to Add Programming
Want more channels? No problem! Customize your programming in three simple steps:

• Log in to mydish.com and select MY PROGRAMMING
• Press CHANGE PROGRAMMING to customize your channel lineup
• Select VIEW PROPOSED CHANGES to calculate your new monthly cost

Get the lowdown on the MyDISH App at youtube.com/user/dish

Download the MyDISH App
Manage your DISH account and services on the go. Pay your bill, manage programming, order payper-view, refer a friend – even track your technician in real time.

Visit mydish.com or download the MyDISH app

TV Made for You

Our best ideas come from listening to our customers. See how we've made TV effortless, thanks to feedback from fans like you.

Stop Looking for the Remote

Press the LOCATE REMOTE button on the front panel of your Hopper DVR, and your remote will beep and blink to help you find it.

HELP App

The Help App is accessed through the Menu and it is where you can find FAQ and What's New.

Channel 103

Hopper Insider is an entertaining show that features DISH experts walking you through all of the Hopper features in quick one- to two-minute segments.

MyDISH Communities

Join the conversation and connect with other DISH customers about anything and everything related to your TV service.

Info Button

Access helpful information about the Hopper by pressing and holding INFO on your remote.

DISH YouTube Channel

Subscribe for the latest product showcases, tutorials, commercials, and more.

OnDISH Magazine

Get your copy of OnDISH, the only monthly TV listings and entertainment magazine for DISH customers. Call 1-800-333-DISH to subscribe.

Let's Talk!

Some of our best ideas come from our customers – and we would like to hear yours. Leave us your feedback at mydish.com/contact.

VIEWING FREEDOM

Conflict-free TV DVR

Whole-home Entertainment for the Whole Family
Full house? No problem. Power your whole home – and everyone in it – with your Hopper. See how we've solved TV's biggest problems with a single DVR.

Watch and Record Shows at Once
Your Hopper 3 comes complete with a mind-boggling 16 tuners. If you have a Hopper w/Sling, that comes with 3 tuners. Each tuner can record or display live content from a separate channel – eliminating TV conflicts forever.

Enjoy HD TV From Any Room in the House
One Hopper 3 can support up to 6 TVs. A Hopper w/ Sling can support up to 5 TVs. Simply pair each TV in your house with a Joey® receiver to access the Hopper from that room.

Start in One Room, Finish in Another
Start a movie in the family room and finish it in the bedroom without missing a minute. You can also pick up where you left off on any mobile device with the DISH Anywhere app.

Store 500 HD Hours of Laughs, Touchdowns, and Explosions
Never worry about deleting anything again with the Hopper's 2 TB of storage. Just press DVR on your remote to view your recordings.

1. Recordings 1 View your entire library of recorded content.
2. Schedule See which programs are scheduled to record each day.
3. Timers See and manage your complete list of scheduled recordings.
4. Trash Access programs in the trash, then press the OPTIONS button to restore or delete them.

QUICK TIP
To record:

• From Live TV, press SELECT then chose RECORD.
• From the Guide, highlight the program you wish to record, press SELECT then RECORD THIS.

PrimeTime Anytime and AutoHop

"Let's make that happen. With the AutoHop feature, you can instantly skip commercials and get to your favorite shows faster."
Commercial skip feature is available at varying times, starting the day after airing, for select primetime shows on ABC, CBS, FOX, and NBC recorded with PrimeTime Anytime.

Watch TV on Your Terms
PrimeTime Anytime gives you the power to record all the series specials, sporting events, movies — actually, whatever is airing on ABC, CBS, FOX, and NBC during primetime hours.

Turn on PrimeTime Anytime
Just press HOME twice on your remote, select SETTINGS, and then PRIMETIME ANYTIME. This menu will allow you to turn on the PrimeTime Anytime feature, customize the networks you wish to record, and determine which days to record, as well as specify how many days you wish to keep recordings.

Skip the Commercials with AutoHop
Instantly skip commercials on select PrimeTime Anytime recorded shows that display a red kangaroo before the title or on the show thumbnail.

Enable AutoHop by selecting YES when prompted.

Get the lowdown on PrimeTime Anytime and AutoHop at youtube.com/user/dish

DISH Anywhere

"DISH gets you. We let you watch 100% of your live and recorded TV, plus thousands of On Demand movies, anywhere."

Entertainment That Follows You. From Screen to Screen and Place to Place.
Watch all your TV anywhere! DISH Anywhere is available for free on your smartphone, tablet, or laptop. And it's not just Live TV, either — you can access all of your recorded shows and On Demand, too. Plus transfer your DVR recordings to your phone or tablet and watch offl ine.

Watching live and recorded TV anywhere requires an internetconnected, Sling-enabled DVR and compatible mobile device.

Watch Live TV
Live sporting events, weather, news, and more — all of your favorite channels from home.

Watch Recorded TV
Access recorded shows from your DVR anywhere.

Watch On Demand
Get the same great On Demand titles on the go.

Manage Your DVR
Record shows and schedule future recordings from your mobile device.

Watch Online
Visit dishanywhere.com to stream content to your computer, tablet, or mobile device. Just click "Create Online ID" or enter your DISH Online ID and password to log in.

Download the App
Get the DISH Anywhere app for iOS, Android, or Kindle Fire HDX*. To watch offl ine, simply transfer your DVR recordings to your device.

For more information on compatibility, troubleshooting, and transferring your recordings, go to mydish.com/dishanywhere.
*Requires iOS 6.0 or higher, Android 4.0 or higher, or a Kindle Fire HDX.

Apps Available on DISH

Turn Any TV Into a Smart TV
The Hopper brings the best of the web to your TV. The Apps menu helps you find games, listen to music, and keep up with the latest in sports, news, and entertainment. Stay informed and entertained — from the comfort of your couch.

Netflix

No more switching inputs or juggling remotes
Simply press HOME on your remote, then scroll and select the Netflix app*. Or visit Channel 370 in the guide.

Integrated search.
Search for Netflix movies and shows by pressing the VOICE button on your remote.
*Netfl ix streaming membership required.

YouTube

See what the world is watching — from the hottest music videos to what' s trending in gaming, entertainment, news, and more.

Pandora

Enjoy free, personalized radio that plays music you'll love. Discover new music and enjoy old favorites!

The Weather Channel

See weather forecasts, stories, and expert insights from the most trusted source in weather.

Accessing Additional Apps
Press HOME twice on your remote then scroll to select APPS.

TV YOU LOVE

Entertainment, Shows, and Movies

Movies
Big hit or box-office flop? Some people really appreciate the nitty-gritty details behind a movie, as well as how critics rated it. Hopper helps by providing trusted information from Rotten Tomatoes and Common Sense Media.

1. Summary
   Get a detailed description of the movie, including cast and movie length.
2. Cast
   Find what other TV shows and movies all of your favorite stars are in.
3. Reviews
   Get movie and TV show reviews from the experts at Rotten Tomatoes.
4. Parental Guide
   Get age-based ratings and reviews, plus potential red flags before viewing a movie.

Rotten Tomatoes Rating System
Certified Fresh

Scores 75% or higher

Fresh

Reviews 60% or higher

Rotten

Scores 59% or lower

Audience Score

% of users who rated a movie positively

On Demand

Instantly watch your favorite shows and movies. All 20,000 of them. On Demand allows you to watch thousands of movie titles and TV series whenever you want. Your On Demand is sorted into content shelves, which group content into convenient categories such as Free Movies, Movies for Rent, Content For Kids, and more.

Why Use On Demand?
"I've got a specific program in mind."
Search for a movie or TV program directly and browse the results in your On Demand library.

"I have no idea what to watch."
That's no problem, you can browse thousands of titles until something jumps out at you!

"I have a general idea of what to watch."
Or, for more generalized categories, access On Demand and browse our preset categories.

Five Ways to Access On Demand

1. Press HOME twice on your remote, then select ON DEMAND.
2. Press HOME on your remote, then select ON DEMAND.
3. Search for a movie, show, actor, or general theme.
4. Go to Channel 1 or Channel 501.
5. When in the Guide, some channels have their own On Demand option, which displays all the programs and features available.

QUICK TIP
Some programs displayed on the Guide will have a "play button" icon, which allows you to start playing from the beginning.

The Best of Sports

Game Finder
Watch sports like a pro. DISH's sports discovery app aggregates scores across every network, making it easy to find the most exciting games on TV. Customize your experience with the teams and sports that matter to you. View the latest matchups and what channels they're on, even schedule recordings and reminders. On game day, Thuuz ratings will alert you to the action, translating real-time analytics into excitement ratings across the world of sports.

• Customize your experience with the teams and sports that matter to you.
• View the latest matchups and what channels they're on, and schedule recordings and reminders.
• On game day, Thuuz ratings will alert you to the action, as games unfurl across the NFL, MLB, NBA, NHL, and college sports.

To load Game Finder, press the HOME button twice, select APPS, then select Game Finder.

MultiView

Watch four games on one screen on your Hopper 3. While watching Live TV, press OPTIONS on your remote, select PICTURE IN PICTURE then MULTIVIEW. Choose between live, recorded, or On Demand feeds.

College Sports Multi-Channel View

Watch six pre-selected college games on one screen. Simply visit CHANNEL 151 in the guide.

FÚTBOL3600

Watch four preselected soccer games on one screen. Just go to CHANNEL 870 in the guide.

PERSONALIZATION & ACCOUNT

Settings

Here's a deeper dive into your settings, where, just like a smartphone, you can customize your Hopper according to your personal preferences. Use your remote to highlight the setting that you wish to access and press SELECT.

QUICK TIP
Anytime you see a you can select it to see additional information about that feature.

Setting Up Parental Controls

1. Press HOME twice on your remote and select Settings, then Parental Controls.
2. Select your desired restrictions from the options on screen.
3. Before you can add restrictions, you will need to create a four-digit passcode. While parental controls are on, this passcode must be entered whenever you wish to access restricted video content, channels, or apps.

Here are some of the things you can customize:

• Restrict purchases
• Hide adult programs
• Lock specific channels
• Hide locked channels from your guide
• Restrict TV or movie ratings
• Limit what apps your kids can access
• Allow kids to watch only what's suitable for their age

Internet Connectivity

Connect to the Internet to Maximize Your Entertainment. Simply connect your receiver to the internet to enjoy all of your Hopper's features. You can use any internet provider, too. And don't worry—your connections are secure; no private information is transmitted.

How to Get Connected
The easiest way to get started is by plugging in an Ethernet cord to the back of your Hopper. Don't have one close by? That's fine; you can connect using your home's Wi-Fi connection. Press HOME twice on your remote, then select SETTINGS > INTERNET > WIRELESS SETUP. It usually takes less than a minute. To learn more and get step-by-step instructions on connecting, visit mydish.com/getconnected.

Connect now and get...

Free Shows and Movies

Enjoy thousands of your favorite shows and movies. Catch up on missed episodes, binge-watch an entire series, or check out new shows and movies with On Demand.

Apps

With an internet connection, you can access popular apps; enjoy music with Pandora; movies, shows, and original series with Netflix; and more.

Customer Support

Get access to customer support and view or pay your bill 24/7 with your remote once you're connected to the internet.

DISH Anywhere

Take your TV service wherever you go by watching your favorite programming on your computer or mobile device.

Customize Your Remote

Create a seamless experience when watching TV by customizing your DISH remote to control your TV, other devices, audio functions, and more — all according to your preferences.

Devices
Program your remote to a TV or auxiliary device. Helpful onscreen instructions will walk you through the process step by step.

Volume and Mute
You can also have your remote control audio on your TV or an auxiliary device.

Recall
Customize this function to tune in to, or see a list of, previously watched channels:

• Tune in to the previous channel
• Show the last 6 channels viewed
• Tune in to the previous channel and show the last 6 channels viewed

Advanced
These options will help keep you on the right input and channel for watching DISH programming. Simply click on a question mark next to these options to learn more.

How to Read My Bill

At DISH, we believe that watching TV should be simple – just like reading your bill. That's why our bill was voted the clearest bill to understand for six years in a row. Now let's take a closer look.

QUICK TIP
DISH is a prepay service, which means that you'll be billed in advance for your next month of TV. You'll receive your first bill a few days after your technician sets up your service, and it will be due within 15 days.

How to Pay My Bill

DISH gives you four easy ways to pay:

1. AutoPay:
   Never worry about missing a bill again

• Log in to your account at mydish.com.
• Select the AutoPay icon under MY ACCOUNT SUMMARY.
• Tick the AUTOMATICALLY PAY MY BILL checkbox.

2. MyDISH website: Make a one-time payment in seconds
   • Log in to your account at mydish.com.
   • Select the amount to pay under PAY MY BILL and enter your payment information.
   • You can also view previous statements and your payment history. Simply select MY BILL & PAYMENTS to see previous payments and statements.
3. Text: Make a one-time payment instantly

• Text PAY BILL to DISH1 (34741) to make a payment with your most recently used credit or debit card.
• The number you text from must be associated with your DISH account – if needed, log in to your account at mydish.com and add a number under MY PROFILE.
• You can also sign up to receive your monthly balance via text under MY PREFERENCES.

4. TV: Pay from the comfort of your couch
   • Press HOME twice on your remote.
   • Select the MY ACCOUNT tile.
   • Click MANAGE MY ACCOUNT.
   • Select PAY MY BILL.

Be a Hero for Saving Trees. Sign Up for eBill Now!
Log in to your account at mydish.com and select the eBill icon under Account Summary.

Contact Us

Help APP
Access helpful information about the Hopper by pressing and holding INFO/HELP on your remote.

Channel 103
Hopper Insider is an entertaining show that features DISH experts walking you through all of the Hopper features in quick one- to two-minute segments.

Customer Support

• mydish.com/support
• mydish.com/chat
• Apple Business Chat
• 1-800-333-DISH

OnDISH Magazine
To subscribe, visit mydish.com/programmingguides

Documents / Resources

References

• DISH - YouTube
• MyDISH
• App Store - Apple
• Google Play
• http://dishanywhere.com

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