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CPE Installation and Pointing User Guide October 2016 Revision Number 1.01 Avanti Document Number: DC-002966(E) Notice This document contains information proprietary to Gilat Satellite Networks Ltd. and its affiliates and may not be reproduced in whole or in part without the express written consent of Gilat Satellite Networks Ltd. The disclosure by Gilat Satellite Networks Ltd.
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Contents Chapter 1: Introduction ........................ 5 Overview ........................5 Document Conventions............................. 6 Terms of Direction ......................6 How to Use This Manual and Kit..................7 Chapter 2: Safety..........................8 Warnings ........................8 Cautions ......................... 9 Notices ......................... 10 Chapter 3: Warranty Notice......................11 Chapter 4: Box Contents ......................
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Chapter 6: Modem Configuration....................45 Choosing Installation Time ................... 45 Installing and Connecting Modem................. 45 Connecting RF Cables to Modem ....................46 Connecting Modem to Power Adapter ..................46 Connecting Modem to PC ......................46 Supported Operating Systems and Browsers ................47 Modem LED Patterns .......................48 Configuring PC .........................49 Entering Installation Parameters ....................55 RF Level Check and validation…………………………………………………………………….55...
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Overview Appendix G: FAQs ........................89 What download/upload speeds can I achieve? ............. 89 Is there any dangerous radiation? ................89 Can I buy another modem and put splitters on the cables? .......... 89 Can I add a wireless router or an Ethernet switch behind the modem?......89 Can weather conditions affect modem reception? ............
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Kit...................... Overview Congratulations on purchasing a Gilat’s broadband Internet-over- Avanti Hylas 2 B satellite kit. By following a few simple steps, you will assemble a satellite dish and point it to a satellite orbiting 36,000 km above earth. Once the dish has been pointed successfully, the modem will log on to the system.
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Document Conventions Introduction Document Conventions This symbol means "Danger!" It is used to describe a situation that can cause bodily injury. Before working with any equipment, know the hazards involved and how to prevent accidents. This symbol means "Be careful!" In this situation, damage can be caused to equipment or data can be lost.
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How to Use This Manual and Kit How to Use This Manual and Kit We recommend using the kit in the following order: Read the manual Watch the installation video CD Start the installation May, 2016 Proprietary and Confidential...
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Warnings Safety Chapter 2: Safety Warnings Please read all operating instructions and safety precautions in this manual prior to any installation works. Install the terminal, antenna, and wiring according to national and local regulations issued by authorities. Mount the antenna on a properly anchored pole or bracket, capable of bearing the antenna weight and wind load.
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Cautions Note that during the pointing procedure the transmitter is powered down, therefore there is no reason for concern during installation. Different types of power cords may be used for connections to the electrical outlet. Use only a main line cord that complies with safety requirements of the country of use.
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Notices Safety Notices To ensure regulatory and safety compliance, use and properly install the provided power and coaxial cables – or equivalent only - which conform to the specifications within this manual. In some countries, authorization is needed for installing satellite antenna. Consult with your local authorities if in any doubt.
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Notices Chapter 3: Warranty Notice BUC warranty is void if the protective tape has been removed. May, 2016 Proprietary and Confidential...
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Chapter 4: Box Contents In This Section What's in the Box ........................... Packing List ............................ What's Not in the Box........................What's in the Box It is important to open the box in a suitable location to ensure the modem is not exposed to excessive humidity and/or extreme temperatures.
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What's in the Box Box Contents Figure 4: Box Contents The box must contain the following kit components: Description Az/El with clamps Back bracket Skew plate Reflector Boom arm Transceiver bracket Transceiver RF cables and F-connectors Grounding cable bag Modem box TV Receiver Bracket/Holder Kit (optional) Hardware Bag Documentation Bag...
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Packing List If something is missing/damaged/wrong, contact your supplier. 4. Set aside the modem box for later use. Figure 5: Modem Box 5. Put the rest of the components back into the kit box to make it easy to transport to the dish installation location.
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Packing List Box Contents Item Quantity Image Reflector Boom arm Transceiver bracket Back bracket CPE Installation and Pointing Proprietary and Confidential...
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Packing List Item Quantity Image Az/El (assembled - with pole clamps) Skew plate 1 set - see Hardware bag below Documentation 1 set - see below Modem 1 set - see packaging box below Transceiver 1 set - see packaging box below May, 2016 Proprietary and Confidential...
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Packing List Box Contents Modem Packaging Box The box includes the following items: Item Quantity SkyEdge II-c Aries modem Power adapter Power cable LAN Cable F-connector Figure 6: Modem Box Transceiver Packaging Box The box includes the following items: Item Quantity Transceiver with Feed and Polarizer Grounding screw...
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Packing List Figure 7: Transceiver Box Content Hardware Bag The bag includes the following items: Dish Assembly Kit Item Description Quantity Bolt M8X20 Carriage bolt - short neck, M8x1.25mm thread Spring Washer for 8-mm bolt Flat Washer for 8-mm bolt Hex M8X1.25 Mounting Kit Item...
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What's Not in the Box Box Contents Grounding Kit Item Description Quantity Screw Hex head tapping screw, 1/4-20 x 5/8 Washer Ext tooth lock washer 1/4" Wire Grounding wire Documentation Bag The box includes the following items: Item Quantity Quick Guide What's Not in the Box What you need to provide: A Leveled Pole...
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What's Not in the Box Pointing Data The invoice contains important data necessary for successful installation. Do not start the installation unless you have the invoice with all the data (see below). Pointing data (appears in the invoice): Satellite name ...
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Chapter 5: Installing Equipment In This Section Selecting Dish Location ......................... Installing Pole ..........................Installing Dish ..........................Selecting Dish Location Determine the suitable location for your satellite dish. Selecting a suitable outdoor location with a clear view towards the satellite is very important: obstructions (e.g., buildings or trees) may affect the signal strength.
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Installing Pole Installing Equipment Figure 9: Unsuitable Location 2 For information on how to select dish location using a smartphone application, refer to Dish Pointing Smartphone Applications (on page 69). Installing Pole When installing the pole for the dish, follow these guidelines: The pole diameter must be between 45 and 70 mm.
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Installing Dish Installing Dish Bring the kit box with its contents to the place where you have installed the pole, and spread out the components of the dish and transceiver for assembly and outdoor installation. Tip: Leave the box containing the modem indoors. The box is shown in the Figure below.
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Installing Dish Installing Equipment Assembling Back Bracket with Az/El To assemble the back bracket on the Az/El: 1. Place the Az/El, clamps down, on an even surface so that its elevation bracket surface faces upwards. Figure 11: Assembling the Back Bracket with the Az/El CPE Installation and Pointing Proprietary and Confidential...
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Installing Dish 2. Position the back bracket with its rear surface to the Az/El. 3. Apply the skew plate to the back bracket with the arrow marking facing forward. 4. Insert the four bolts through the holes in the skew plate and the Az/El. 5.
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Installing Dish Installing Equipment To ensure a sturdy mount, make sure that the clamp has been shifted in the direction of its open end as far as possible. 5. Tighten the nuts by hand. Tips: It is important to partially tighten the nuts to prevent the assembly from sliding down the pole under its own weight, but leave some leeway to allow the rotation of the assembly around the pole with just a moderate effort during the pointing procedure.
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Installing Dish Setting Nominal Elevation To set the nominal elevation: 1. Verify that the two nuts retaining the Az/El vertically movable part (marked with a larger circle) are loose. Keep in mind there are two nuts, one at each side! Figure 13: Retention Nuts 2.
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Installing Dish Installing Equipment Figure 14: Elevation Screw The Az/El unit is supplied preset to 20 degrees elevation (see Figure above). The bars of the elevation scale have a 2-degree resolution; smaller markings in between provide a 1-degree grid. Mounting Reflector To mount the reflector: 1.
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Installing Dish Figure 15: Back Bracket - U-slot 3. Insert a bolt into the uppermost hole of the reflector from the concave side. Figure 16: Reflector - Uppermost Hole 4. Put a flat washer and a spring washer on the bolt. 5.
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Installing Dish Installing Equipment Figure 17: Dish above U-Slot 6. Bring the reflector in contact with the back bracket and slide it down so that the bolt would enter the U-slot of the back bracket to establish the initial positioning. Figure 18: Nut Threaded Halfway on Bolt CPE Installation and Pointing Proprietary and Confidential...
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Installing Dish 7. Insert the remaining four bolts to attach the reflector to the back bracket. Figure 19: Reflector with Screws Inserted 8. On each bolt, place a flat washer, then a spring washer, then a nut. Figure 20: Reflector Attached to Back Bracket 9.
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Installing Dish Installing Equipment Attaching Boom Arm to Back Bracket To attach the boom arm to the back bracket: 1. Insert the reflector end of the boom arm into the back bracket all the way, until it locks into position. Figure 21: Inserting Boom Arm into Back Bracket 2.
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Checking and Setting the Transceiver TX Polarity Refer to your commissioning parameters email to identify the required TX polarization setting, the selection will be either RHCP or LHCP as per the below table. Satellite Beam Cluster Code TX Polarization Hylas 2B East Beam LHCP Hylas 2B...
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Assembling Transceiver Bracket and Transceiver Installing Dish To assemble the transceiver bracket and the transceiver: 1. Apply the bracket onto the transceiver as shown in the Figure below. Figure 23: Assembling Transceiver on Bracket 2. Verify that the transceiver top and bottom sides are facing up and down, respectively (Rx connector is above, Tx connector is below).
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Installing Dish Installing Equipment 2. Insert and tighten the four bolts with flat and spring washers - (two at each side). Figure 25: Attaching Bracket to Arm If you have purchased the optional TV Reception kit, please refer to (Optional) TV Reception Kit (on page 83) Threading RF Cables Through the Boom Each coaxial cable is equipped with a connector on the outdoor end.
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Installing Dish Connecting Cables to Transceiver To ensure a watertight connection between the cables and the transceiver, a ratchet spanner (wrench) (not provided by Gilat) must be used at 30 lbs.*in (~3.9 N*m) torque. To connect the cables to the transceiver: 1.
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Installing Dish Installing Equipment Grounding Transceiver To ground the transceiver: 1. Connect one end of the equipotential bonding cable to the transceiver using the screw provided, as shown in the Figure in the previous section. 2. Connect the other end of the equipotential bonding cable to the pole clamp using the screw provided.
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Installing Dish Figure 28: Skew Scale 2. Tighten the four nuts holding the Az/EL-skew plate assembly together. Setting Nominal Azimuth At this stage, the bolts of the clamps should be partially tightened so that the Az/El is flush against the pole yet loose enough to allow it to rotate smoothly around the pole.
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Installing Dish Installing Equipment Figure 29: Azimuth Fine-Tuning Grid 2. Using a compass, determine the direction to point the dish according to the azimuth value provided in the invoice. 3. Rotate the dish assembly around the pole so as to point its front surface in the direction determined.
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Installing Dish Figure 30: Elevation Offset Arrow If the pole is not ideally vertical, you will notice the offset on the offset scale (see the Figure below). Keep in mind that the bars of the elevation scale have a 2-degree resolution; smaller markings in between provide a 1-degree grid.
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Installing Dish Installing Equipment Figure 31: Elevation Offset Scale 6. If a non-zero offset value is determined, adjust the position of the dish accordingly: for positive offset, increase the elevation (e.g., the invoice indicates 33 − degrees elevation, and the elevation offset scale shows +1 degree; to compensate for the pole deviation, set the elevation to 34 degrees).
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Installing Dish Shortening the cables must be performed carefully: they are supplied with Tx and Rx stickers; cutting off the excess length of both cables together will make it impossible to determine which cable is which. You need to cut one cable first, and mark it (Rx or Tx, depending on which cable you are cutting off) with a permanent marker or a sticker to ensure that after cutting off the other cable, you will be able to determine which cable is which.
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Installing Dish Installing Equipment Figure 32: Connector Assembled on Cable 7. Repeat this procedure assembling the other cable and F-connector. CPE Installation and Pointing Proprietary and Confidential...
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Chapter 6: Modem Configuration In This Section Choosing Installation Time......................Installing and Connecting Modem....................Choosing Installation Time Service is available 24/7; therefore, installation can be performed anytime. For safety reasons, it is advisable to install the antenna during the day. Initial pointing must be performed under clear sky condition to guarantee accurate pointing: pointing in rainy, cloudy, or windy weather can interfere with the stability of indicators.
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Installing and Connecting Modem Modem Configuration Connecting RF Cables to Modem To connect the RF cables to the modem: 1. Screw the male cable F-connector marked Rx on the RF IN female connector on the modem (see arrow 1 in the Figure below). Figure 34: Modem RF Connections 2.
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Installing and Connecting Modem If the distance between the devices exceeds the length of the standard cable, you will need to obtain a longer cable. 3. Verify that the green LEDs of the LAN sockets of the modem and the PC are On. During the installation, the modem must be connected to the PC directly with a single cable.
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Installing and Connecting Modem Modem Configuration Modem LED Patterns The behavior of the LEDs on the front panel of the modem is presented in the table below: Table 1: Modem LED Patterns State LED Behavior Power Satellite Link Network Status Powered off Powered Forward Signal Receive...
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Installing and Connecting Modem User Traffic RX Off – idle, no traffic − Blinking – receiving user traffic − Configuring PC Before configuring the modem, you need to verify that your PC is configured properly: 1. DHCP settings must be enabled. 2.
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Installing and Connecting Modem Modem Configuration Figure 36: Win7 DHCP 1 3. In the left panel of the Network and Sharing Center page, click Change adapter settings. Available LAN adapters are displayed. Figure 37: Win7 DHCP 2 4. Right-click the desired LAN adapter, and select Properties. LAN Adapter properties box is displayed.
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Installing and Connecting Modem Figure 38: Win7 DHCP 3 5. Double-click Internet Protocol Version 4 (TCP/IPv4). TCP/IPv4 box is displayed. May, 2016 Proprietary and Confidential...
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Installing and Connecting Modem Modem Configuration Figure 39: Win7 DHCP 4 6. Verify that Obtain an IP address automatically and Obtain DNS server address automatically are selected (if not, select), and click OK. Disabling Proxy Server Connection To disable a proxy server connection option: 1.
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Installing and Connecting Modem Figure 40: Disabling Proxy 1 2. Click LAN settings and verify that the Use a proxy server for your LAN checkbox is not selected. May, 2016 Proprietary and Confidential...
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Installing and Connecting Modem Modem Configuration Figure 41: Disabling Proxy 2 3. Click OK to save the configuration. The dialog box is no longer displayed. 4. In the Internet Options box, click OK to close the Internet Options dialog box. MacOS Enabling DHCP To enable DHCP on the LAN adapter:...
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Installing and Connecting Modem Disabling Proxy Server Connection To disable proxy server connection: 1. Launch Safari. 2. Click on the Safari menu. 3. Select Preferences from the drop-down menu. 4. Select the Advanced tab. 5. Click on the Change Settings button. The Network window is displayed. 6.
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Installing and Connecting Modem Modem Configuration Figure 42: Terminal Configuration Starting Page 3. Select the desired language. Language can be changed at any step. 4. Click Load RF Cluster Table (As shown above) and then select the .BIN file you have been provided with the installation parameters.
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Installing and Connecting Modem Dish Pointing Preparation To prepare the modem for dish pointing: 1. In the Modem Configuration Starting Page screen, review the required steps. Figure 43: Dish Pointing Preparation Page 1 2. Click Start Pointing. The Dish Pointing Preparation Page 2 is displayed. (Or click Back to make changes in the installation parameters.) Figure 44: Dish Pointing Preparation Page 2 3.
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Installing and Connecting Modem Modem Configuration If nominal azimuth happens to be set accurately, the above screen may look slightly differently - showing that the signal is locked. At this point, the transceiver starts emitting the Searching tone indicating that it is seeking the carrier.
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Installing and Connecting Modem Figure 45: Sound Visualization Coarse Pointing To perform the coarse pointing: 1. Verify that the nominal elevation, azimuth and skew values are set correctly. Before you proceed to the next step: Do not apply force to the reflector. Excessive pressure on the reflector can cause reflector deformation.
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Installing and Connecting Modem Modem Configuration Abort tone will be heard if the kit installed is not compatible with the RF cluster code entered. Stop the installation and contact the Help Desk. Typically the initial nominal elevation setting should be sufficient for locking - but not the azimuth setting.
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Installing and Connecting Modem Figure 46: Tightening the Nuts Tightening the nuts, the way it is described above is not mandatory, but it is recommended. Tightening the nuts in a different way may cause a change in the assembly position to the extent that the actual elevation and azimuth values will considerably differ from the nominal values.
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Installing and Connecting Modem Modem Configuration Once you tighten the nuts, the settings may change; consequently, the audio tones might change. This is the expected normal mode of operation. Fine Pointing The process is completed by fine-tuning the dish position using the built-in tuning tool until the strongest signal is obtained.
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Installing and Connecting Modem If the continuous tone position is not achieved, stop at the highest-pitch staggering tone (which indicates the strongest signal available) 4. Using a spanner/ratchet, rotate the elevation screw to change the elevation settings in either direction until the audio tone drops in pitch and stagger rate. Reverse the direction until a continuous tone position is achieved.
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Installing and Connecting Modem Modem Configuration Figure 49: Nuts to Be Tightened 7. Apply light pressure on the side and top of the assembly until the tone changes to a staggering tone. Verify that once you let go, the tone returns to peak tone. 8.
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Installing and Connecting Modem Figure 50: Locked on Satellite 2. A reminder is displayed. May, 2016 Proprietary and Confidential...
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Installing and Connecting Modem Modem Configuration Figure 51: Reminder 3. Click OK to start modem installation if you have tightened the bolts. 4. A 5-step modem installation process starts. You do not need to do anything: just follow the steps to verify that each one of them is completed successfully: a.
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Installing and Connecting Modem Figure 52: Installation Complete Box 5. Click Finish to complete the installation. The Home Page containing the system general information is displayed. Figure 53: Modem Installation - Final Screen May, 2016 Proprietary and Confidential...
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Installing and Connecting Modem Modem Configuration The current value is often lower than the maximum achieved value. This is the expected behavior as the value constantly fluctuates. There is no need to return to the dish to improve the pointing unless there is an explicit warning (in case the difference between the current value and the maximum achieved value is larger than expected) 6.
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Appendix A: Dish Pointing Smartphone Applications Satellite finder/dish pointing applications that run on a smartphone allow interposition of the projection of satellite positions on the sky on the actual view via the viewfinder of the built-in camera, based on Augmented Reality. To determine a suitable location using a smartphone: 1.
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Appendix B: System Monitoring In This Section Status ............................. Information ............................. Diagnostics............................. Technician ............................Status This page allows you to check the general status of your modem. The message you expect to be displayed is Your modem is working properly! In case of malfunction, you may encounter other messages displayed.
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Figure 54: Installation Log CPE Self-Test Self-test is a utility that allows testing modem connectivity, DNS resolution, and upload/download speed after temporarily disconnecting it from the computer (without physically disconnecting the LAN cable). This is done to separate modem- generated errors from issues caused by the computer connected to it. Figure 55: Self-Test To run the modem self-test: 1.
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Diagnostics The results of the self-test are displayed. Figure 56: Self-Test Results 4. To view detailed information, click View advanced information. Figure 57: Test Advanced Information To view the results of the last test, click View Last Test. May, 2016 Proprietary and Confidential...
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Technician This page is password-protected and is not user-accessible. CPE Installation and Pointing Proprietary and Confidential...
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Appendix C: List of Acronyms POST Power-On Self-Test Customer Peripheral Equipment DHCP Dynamic Host Configuration Protocol Domain Name Server Internet Service Provider Local Access Network Light-Emitting Diode Operating System Radio Frequency May, 2016 Proprietary and Confidential...
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Appendix D: Error Messages The following error messages can be displayed during modem installation. The table below offers possible causes and resolution methods. Error Message / Error Cause Resolution Description RF Cluster code value is Invalid RF Cluster Enter correct RF Cluster out of range code entered code...
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Error Message / Error Cause Resolution Description In Step 3 of installation, RF Audit has failed Pointing may be the following error dialog inaccurate, thus service is is shown: prohibited. Verify that the weather is clear and that there are no obstructions CPE Installation Failure in the line of sight from the dish to the satellite.
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Appendix E: Troubleshooting In This Section Elevation/Azimuth Screw Is not Moving..................Modem LEDs Are not On ....................... I Cannot Connect to Modem ......................During Installation, Web Page Freezes ..................Transceiver Emits No Sounds ....................... I Cannot Lock Onto Satellite ......................I Am Experiencing a Deterioration of Service ................
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Check that the power adapter is powered. Check that the modem is connected to the power adapter. If the above measures do not resolve the problem, contact Help Desk. I Cannot Connect to Modem 1. Check the power. 2.
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I Am Experiencing a Deterioration of Service I Am Experiencing a Deterioration of Service You can experience a deterioration of service due to several reasons (or any combination thereof): 1. There can be congestion in the entire network due to high bandwidth consumption by all users.
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Appendix F: (Optional) TV Reception Kit To receive TV transmissions, it is necessary to install a separate TV reception kit (optional). In This Section Contents............................ Assembling TV Kit.......................... Kit Contents The kit includes: An LNBF bracket that has four mounting slots: ...
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Figure 60: LNBF Unit with Large Neck Diameter Figure 61: LNBF Unit with Small Neck Diameter An LNBF adapter that comes with a ring insert: The ring insert is used for a small LNBF unit neck − Figure 62: Adapter with Ring Insert The ring insert is not used for a large LNBF unit neck −...
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Assembling TV Kit Figure 63: Adapter without Ring Insert Assembling TV Kit To install the TV reception kit: 1. Attach the bracket to the boom arm as shown in the Figure: Figure 64: Attaching TV Bracket to Boom Arm May, 2016 Proprietary and Confidential...
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2. Select the slot according to the desired TV satellite orbital position according to the table below; e.g., if the CPE works on cluster group 4, and you want to receive TV channels on Satellite at 19.2E, mount the adapter onto slot 3. Selecting the bracket slot RF Cluster Group TV satellite Orbital...
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Assembling TV Kit Figure 66: Mounting LNBF Adapter onto LNBF Bracket May, 2016 Proprietary and Confidential...
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Appendix G: FAQs In This Section What download/upload speeds can I achieve? ................Is there any dangerous radiation? ....................Can I buy another modem and put splitters on the cables? ............Can I add a wireless router or an Ethernet switch behind the modem? ........
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Are any Internet ports/addresses blocked? No, no ports/addresses are blocked by default. Can I watch movies online? Technically - yes. However, you must be aware that streaming video will consume a large portion of the monthly quota. Do I need authorization to install satellite dish? This has been handled by the operator who received appropriate permissions from the authorities.
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Index Dish Repointing • 68 Do I need authorization to install satellite (Optional) TV Reception Kit • 36, 83 dish? • 90 Document Conventions • 6 Documentation Bag • 20 Are any Internet ports/addresses blocked? During Installation, Web Page Freezes • 80 •...
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What are the best conditions for dish installation? • 90 MacOS • 54 What do I do if I cannot find installation Modem Configuration • 45 CD/equipment, etc.? • 90 Modem Installation • 64 What do I do if some of the equipment is Modem LED Patterns •...
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