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Bose QUIETCOMFORT Manual
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Bose QUIETCOMFORT Manual

Bose QUIETCOMFORT Manual

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QUIETCOMFORT EARBUDS

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Summary of Contents for Bose QUIETCOMFORT

  • Page 1 QUIETCOMFORT EARBUDS...
  • Page 2 IM P ORTA NT SAF ETY IN STRU CTI O NS Please read and keep all safety and use instructions. Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements.
  • Page 3 IM P ORTA NT SAF ETY IN STRU CTI O NS • Remove and immediately recycle or dispose of used batteries according to local regulations and keep away from children. Do NOT dispose of batteries in household trash or incinerate. •...
  • Page 4 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.
  • Page 5 Telecommunications Management Act. The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices. DON’T attempt to remove the rechargeable lithium-ion battery from this product. Contact your local Bose retailer or other qualified professional for removal.
  • Page 6 The model numbers are located on the bottom of the charging case. Serial number: ___________________________________________________________________________ Model number: 442318 Please keep your receipt. Now is a good time to register your Bose product. You can easily do this by going to worldwide.Bose.com/ProductRegistration worldwide.Bose.com/ProductRegistration...
  • Page 7 C ON TE N TS WHAT’S IN THE BOX Contents ..................................... 11 BOSE QCE APP SETUP Download the Bose QCE app ............................ 12 SWEAT AND WEATHER RESISTANCE ....................13 HOW TO WEAR Insert the earbuds ................................14 Check your fit ..................................15 Eartips ..................................
  • Page 8 C ON TE N TS TOUCH CONTROL Media playback ................................24 Volume ....................................25 Phone calls ..................................25 Mute a call ................................26 Call notifications ..............................26 Sidetones ................................. 26 Personalize touch control ............................26 VOICE CONTROL Use voice control ................................27 Personalize voice control .............................
  • Page 9 C ON TE N TS BATTERY Charge the earbuds ............................... 33 Charge the charging case ............................34 Charge wirelessly ..............................34 Check the earbud battery level ..........................35 While using the earbuds ........................... 35 While charging the earbuds ..........................35 Check the charging case battery level ........................
  • Page 10 C ON TE N TS CARE AND MAINTENANCE Store the earbuds ................................44 Clean the earbuds and charging case........................44 Replacement parts and accessories ........................44 Limited warranty ................................44 Update the earbuds ............................... 45 View the earbud date code ............................45 View the charging case serial number ........................
  • Page 11 17. see page 17. USB Type-C® to USB-A cable NOTE: If any part of your product appears to be missing or damaged, don’t use it. Visit support.Bose.com/QCE support.Bose.com/QCE for troubleshooting articles, videos, and product repair or replacement. E N G...
  • Page 12 BOS E QCE A P P S ET UP The Bose QCE app lets you set up and control the earbuds from your smartphone. Using the app, you can manage Bluetooth connections, manage earbud settings, adjust the audio, change the voice prompt language, set an earbud to use voice control for your phone camera, and get any future updates and new features made available by Bose.
  • Page 13 SW EAT A ND W EATH E R RE S ISTA N C E The earbuds are rated IPX4 water resistant. They are designed to be sweat and weather resistant but aren’t meant to be submerged under water. CAUTIONS: • Do NOT swim or shower with the earbuds. •...
  • Page 14 H OW TO W EA R INSERT THE EARBUDS 1. Insert the earbud so the eartip gently rests at the opening of your ear canal. NOTE: Each earbud is marked with either an R (right) or L (left). R/L marking 2.
  • Page 15 H OW TO W EA R CHECK YOUR FIT For the best fit, audio performance, and noise cancellation, use a mirror to make sure you’re using the correct size eartips and stability bands. You may need to try a different size eartip or stability band for each ear. Eartips WHAT TO CHECK The eartip gently rests at the opening of...
  • Page 16 H OW TO W EA R Stability bands WHAT TO CHECK The band doesn’t stick out or feel squished Proper fit against your ear ridge. The band is sticking out or feels squished Too big under your ear ridge. Too small The band doesn’t reach your ear ridge.
  • Page 17 H OW TO W EA R TRY ANOTHER SIZE Wear the earbuds for an extended period of time. If the earbuds don’t feel comfortable or secure, or noise cancellation or sound quality isn’t as expected, try another size eartip or stability band. You may need to try all three eartip or band sizes or use a different size eartip or band for each ear.
  • Page 18 • If you change the eartip, you may need to change the stability band so the band rests comfortably against your ear ridge (see page 19). • To see how-to videos about changing the eartips, visit: support.Bose.com/QCE support.Bose.com/QCE E N G...
  • Page 19 H OW TO W EA R CHANGE THE STABILITY BANDS 1. Holding the earbud, gently grab the stability band scoop and peel the band toward you, over the eartip, and away from the earbud. Stretch Separate Peel CAUTION: To prevent tearing, do NOT pull on the thin part of the band. 2.
  • Page 20 NOTE: You may need to use a different size band for each ear. 7. Insert the earbuds (see page 14). 8. Check the fit (see page 15). NOTE: To see how-to videos about changing the bands, visit: support.Bose.com/QCE support.Bose.com/QCE E N G...
  • Page 21 P OW E R POWER ON Open the charging case. The earbuds power on. The status light glows according to the earbuds battery level (see page 38). NOTES: • The earbuds ship with a partial charge. If you’re using the earbuds for the first time, you must wait until the status light starts to glow before removing them from the charging case to activate the battery.
  • Page 22 P OW E R POWER OFF 1. Place both earbuds in the charging case. 2. Close the case. The status light glows according to the earbuds battery level (see page 38). The earbuds disconnect from your device and power off. NOTE: The earbuds power after 10 minutes of being disconnected from your device, noise cancellation being off, and the controls not being used.
  • Page 23 P OW E R STANDBY Standby conserves the earbud battery when an earbud is out of the case and not in use. The earbud switches to Standby when you remove it from your ear and don’t move it for 10 minutes. To wake the earbud, insert the earbud in your ear.
  • Page 24 (see page 25). • You can modify some of the touch control functions to personalize controls for your preference using the Bose QCE app (see page 26). MEDIA PLAYBACK CONTROL...
  • Page 25 TOU C H C ON T RO L VOLUME CONTROL WHAT TO DO Increase Tap then touch and hold the volume the right earbud. Decrease Tap then touch and hold the volume the left earbud. PHONE CALLS CONTROL WHAT TO DO Answer a call Tap either earbud.
  • Page 26 TOU C H C ON T RO L Mute a call To quickly mute/unmute a call, use the Bose QCE app. To access this option, tap Fast Mute on the product control screen and assign a touch control. Call notifications You can configure your device to announce calls and call status using instructions in the Bose QCE app.
  • Page 27 VOIC E C O NTROL USE VOICE CONTROL You can control the earbuds using your voice. NOTE: You need to have the Bose QCE app running on your device (open or in the background) to use voice control. 1. Say “Hey headphones.”...
  • Page 28 Access phone assistant intended action. PERSONALIZE VOICE CONTROL To enable the earbuds to respond to only your own voice, use the Bose QCE app. To access this option, tap Voice Control on the product control screen. DISABLE VOICE CONTROL To disable voice control, use the Bose QCE app. To access this option, tap Voice Control or Settings on the product control screen.
  • Page 29 ADJUST BASS AND TREBLE To adjust the bass and the treble to bring out the best in your audio or experience even more crisp dialogue, use the Bose QCE app. To access this option, tap EQ on the product control screen.
  • Page 30 IN-EA R D ETECT IO N In-ear detection uses sensors to identify when you’re wearing both earbuds or just a single earbud. You can automatically play/pause audio, answer phone calls, and adjust noise cancellation by inserting or removing an earbud. AUTO PLAY/PAUSE When you remove an earbud, audio pauses on both earbuds.
  • Page 31 A voice prompt announces the mode. 2. Repeat until you hear the name of your preferred mode. TIP: You can also change the noise cancelling mode using the Bose QCE app. To access this option, tap Noise Control on the product control screen.
  • Page 32 NO IS E CA NC E L L AT IO N USE NOISE CANCELLATION ONLY You can use noise cancellation only, without audio or interruptions from phone calls. 1. Do one of the following: • If you’re wearing the earbuds, disconnect your device (see page 42). •...
  • Page 33 BAT TE RY CHARGE THE EARBUDS NOTE: Before charging, make sure the earbuds are at room temperature, between 46° F (8° C) and 102° F (39° C). 1. Align the charging contacts on the left earbud with the charging pins on the left side of the charging case.
  • Page 34 BAT TE RY CHARGE THE CHARGING CASE CAUTION: Use this product only with an agency-approved LPS power supply that meets local regulatory requirements (e.g., UL, CSA, VDE, CCC). NOTE: Before charging, be sure the charging case is at room temperature, between 46°...
  • Page 35 • When you remove the earbuds from the charging case and insert them into your ears, a voice prompt announces the earbud battery level. • Use the Bose QCE app. The earbud battery level is displayed on the product control screen.
  • Page 36 BAT TE RY CHECK THE CHARGING CASE BATTERY LEVEL 1. Open the charging case. The status light glows according to the earbuds battery level (see page 38). 2. Remove both earbuds from the case. The status light glows according to the charging case battery level (see page 38).
  • Page 37 4 Testing conducted by Bose in June 2024 by inserting production-representative Bose QuietComfort Earbuds with battery depleted (to the point of no audio playback) into a fully charged Bose QuietComfort Earbuds charging case and charging earbuds to 100%, then resuming audio playback until battery depletion. Testing resulted in 2.5 complete charging cycles by the case before a full charge was no longer possible.
  • Page 38 STATUS The status light is located on the front of the charging case. Status light BATTERY LEVEL Charging case (no earbuds) Shows the charging case battery level when the case isn’t connected to power and the earbuds aren’t in the case. LIGHT ACTIVITY CASE SYSTEM STATE Solid green (5 seconds)
  • Page 39 STATUS CHARGING STATUS Charging case (no earbuds) Show the charging case charging status when the case is connected to power (by USB cable or wireless charger) and the earbuds aren’t in the case. LIGHT ACTIVITY CASE SYSTEM STATE Solid green Fully charged Slowly pulses amber Charging...
  • Page 40 3. Select the earbuds from the list of available products. Bose QuietComfort Earbuds The earbuds name appears in the list of connected products. NOTE: For the best experience, add the earbuds to the Bose QCE app (see page 12). E N G...
  • Page 41 • If two devices are already connected, the newly-connected device replaces the older of the two connections. • To disable the multi-point connection feature using the Bose QCE app, tap Multi Point on the product control screen. • Disabling the multi-point connection feature disconnects the second connected device.
  • Page 42 TIPS: • You can also disconnect a second connected device using the Bose QCE app. To access this option, tap Multi Point on the product control screen. • You can also use your device’s Bluetooth settings. Disabling the Bluetooth feature on your device disconnects the earbuds and all other Bluetooth-connected products.
  • Page 43 B LUETO OTH C O NN ECT I ON S CLEAR THE EARBUDS DEVICE LIST 1. Make sure the earbuds aren’t actively connected to any device(s). 2. Touch and hold the right earbud for 7 seconds until you hear “Ready to pair” followed by a tone.
  • Page 44 Charging case Wipe only with a dry, soft cotton swab or equivalent. REPLACEMENT PARTS AND ACCESSORIES Replacement parts and accessories can be ordered through Bose customer service. Visit: support.Bose.com/QCE support.Bose.com/QCE LIMITED WARRANTY The earbuds are covered by a limited warranty. Visit our website at worldwide.Bose.com/Warranty...
  • Page 45 CA RE AND M A I NTE N A NC E UPDATE THE EARBUDS When an update is available, a message displays in the Bose QCE app on the product control screen. To begin the update, tap the message and follow the app instructions.
  • Page 46 • Make sure your device supports Bluetooth connections (see page 40). • Download the Bose QCE app and run available software updates (see page 12). • Move your device closer to the earbuds (30 ft or 9 m) and away from any interference or obstructions.
  • Page 47 Reboot the earbuds (see page 55). If that doesn’t work, restore the earbuds to factory settings (see page 55). Earbuds disconnect Make sure sleep mode for the Bose QCE app is disabled on your from Bose QCE app device. For more information, refer to your device owner’s guide.
  • Page 48 TROU B LE S HO OT ING SYMPTOM SOLUTION Make sure you’re using the Bose QCE app (see page 12). Make sure your device is compatible with the Bose QCE app and Bose QCE app doesn’t meets minimum system requirements. For more information, work on device refer to the app store on your device.
  • Page 49 (see page 14). Make sure your head is upright when inserting the earbuds. Check the earbud fit using a mirror (see page 15). Make sure the software in the Bose QCE app is up to date No sound from (see page 45).
  • Page 50 Check the earbud fit using a mirror (see page 15). Make sure you’re using the correct eartip and band sizes for each ear (see page 17). Make sure you’re using the Bose QCE app for setup (see page 12). Try a different audio track.
  • Page 51 Noise Control on the product control screen. Can’t adjust the bass On the EQ screen in the Bose QCE app, make sure you scroll to and treble the right to view all the options. (EQ options move to the left.) Check the earbud fit using a mirror (see page 15).
  • Page 52 Reboot the earbuds (see page 55). If that doesn’t work, restore the earbuds to factory settings (see page 55). Make sure you say your request after you hear the tone. Make sure the Bose QCE app is running on your device (open or in the background). Earbuds don’t respond...
  • Page 53 TROU B LE S HO OT ING SYMPTOM SOLUTION Make sure the earbuds are properly placed in the charging case. To help preserve the battery life, the case should be closed while the earbuds are charging (see page 33). Make sure there is no dirt or debris covering the charging contacts on the earbuds or the charging pins in the case.
  • Page 54 TROU B LE S HO OT ING SYMPTOM SOLUTION Voice prompt language Change the voice prompt language using the Bose QCE app. You isn’t correct can access this option from the Settings menu. Make sure your device isn’t set to Do Not Disturb.
  • Page 55 Restoring to factory settings is only recommended if you are having issues with the earbuds or you have been instructed to do so by Bose customer service. 1. Make sure the earbuds aren’t actively connected to any device(s).
  • Page 56 ©2024 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA AM891405-0010 Rev. 01...