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Related Manuals for Jabra PRO 9460 - PRO 9460-DUO
Summary of Contents for Jabra PRO 9460 - PRO 9460-DUO
- Page 1 Jabra PRO ™ 9460, 9460-Duo, 9465-Duo and 9470 User manual www.jabra.com...
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Page 2: Table Of Contents
.........23 connecting the BaSe to youR coMPuteR..............27 connecting JaBRa PRo 9465-duo oR 9470 to a MoBile Phone ...27 uSing a ReMote BuSy light indicatoR ...............27 InstallIng anD runnIng the Jabra PC suIte ....28 JaBRa Pc Suite featuReS ......................28... - Page 3 BaSe connectionS and SetuP ...................48 uSing the touchScReen ......................48 StandaRd oPeRation .........................49 PaiRing and connecting the BaSe and headSet ...........50 Setting active call and audio PRefeRenceS ............51 Managing call colliSion ....................52 Managing call waiting ......................53 Jabra PrO 9460, 9460-DuO, 9465-DuO anD 9470 user manual...
- Page 4 8.13 headSet docking-oPeRation ....................57 8.14 theft PRotection .........................58 8.15 dealing with denSity iSSueS ....................58 usIng Jabra PrO 9465-DuO Or 9470 wIth a mObIle PhOne ..59 JaBRa PRo Bluetooth® SuPPoRt..................59 PaiRing and connecting with otheR Bluetooth® deviceS ....60 foRcing Reconnection/diSconnection via the touchScReen ..61 10.
- Page 5 13.7 MateRialS and alleRgieS .......................71 13.8 touchScReen BaSe ........................71 13.9 JaBRa PRo 9465-duo and 9470 BaSe Bluetooth® SuPPoRt ......72 13.10 PRoduct diSPoSal ........................72 13.11 ceRtificationS and Safety aPPRovalS ..............72 14. glOssary ....................73 Jabra PrO 9460, 9460-DuO, 9465-DuO anD 9470 user manual...
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Page 6: Introduction
Thank you for selecting a Jabra PRO™ headset. We are sure that you will enjoy its wide range of features and find it comfortable to wear and easy to use. Jabra PrO headsets are available in a wide range of configurations, including several different headset designs, wearing styles, connectivity options and control features. -
Page 7: Important Safety Information
Intellitone™ level using the touchscreen, please see Section 8.8: Setting General User Preferences. to set the Intellitone™ level using Jabra Control Center on your PC, please see the Jabra PC suite online help. to set a password and lock or unlock the Intellitone™ settings, use the Jabra Control Center on your PC; please see the Jabra PC suite online help. -
Page 8: Care And Maintenance
Maintenance Protect your base and headset just as you would any other type of sensitive electronic equipment. If your Jabra devices require cleaning, then consider the following advice: If necessary, clean the touchscreen with a standard computer-screen cleaning solution, such as dry wipes, anti-static screen cleaner and/or prepackaged towelettes. -
Page 9: Product Overview
1 Base 2 Headset cradle 3 Headset appropriate for your Jabra PRO model 4 Ear hook with earbud mounted (not included with Jabra PRO 9460-Duo or 9465-Duo) and two alternative earbuds 5 Headband (not included with Jabra PRO 9460-Duo or 9465-Duo) -
Page 10: Optional Accessories
Jabra PrO are available separately and are occasionally mentioned in the other chapters of this manual. you may have ordered one or more of these together with your headset. 1 Remote Handset lifter GN1000 RHL... -
Page 11: Headset Diagrams
8 Speaker Figure 3: Jabra PRO Midi headset (included with Jabra PRO 9470) as seen from the outer and inner sides, respectively Figure 4: Jabra PRO Flex headset (included with Jabra PRO 9460) as seen from the outer and inner sides, respectively... - Page 12 Figure 5: Jabra PRO 9460-Duo and 9465-Duo headset Note: most of the other illustrations in this manual show the Jabra PrO midi headset; all other headset models feature similar controls at similar locations, as illustrated in the figures above. Jabra PrO 9460, 9460-DuO, 9465-DuO anD 9470 user manual...
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Page 13: Base Diagram
2 Recharge contact 3 Touchscreen 4 Desk-phone clear dial-tone switch Note: Not included on the Jabra PRO 9465-Duo or 9470 bases, where this is software controlled (set up automatically) 5 Cover for desk-phone control Note: There is no clear dial-tone switch underneath on the Jabra PRO 9465-Duo or 9470 bases... -
Page 14: System Setup And Connections
Using a Headset with a Softphone to use Jabra PrO with a softphone, you must connect the Jabra PrO base to your PC via a usb cable and install the Jabra PC suite collection of software and softphone drivers on your PC. the Jabra PrO setup wizard will remind you to do this. -
Page 15: The Quick-Start Setup Wizard
“next” icon (see also Section 8.2: Using the Touchscreen). - Note: when the wizard is helping you set up your desk phone, it will ask you to call the Jabra test server. - Page 16 Figure 9: Powering the base Assembling the Headset Jabra PrO headsets — other than the Jabra PrO 9460-Duo and 9465-Duo — can be worn in any of several wearing styles, including headband, ear hook and neckband. ear hook and headband wearing-style attachments are included in the standard packages. the neckband is included as standard for Jabra PrO 9470 but must be ordered separately for Jabra PrO 9460.
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Page 17: Connecting The Base To Your Desk Phone
Identifying Your Desk Phone Features the way you connect and configure the Jabra Pro base will vary according to the type of desk phone you are using. Check your phone (by looking at its connectors and/or documentation) to see which of the following... - Page 18 Connecting to a Desk Phone without a Headset Port If your desk phone does not include any built-in support for adding a headset, then connect the Jabra PrO base between the handset and the desk-phone body as described below. Figure 12: Connecting to a desk phone without a headset port 1.
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Page 19: Configuring The Jabra Pro Base For Your Desk Phone
JaBRa PRo BaSe foR youR deSk Phone when the touchscreen wizard is helping you set up your desk phone, it will ask you to call a Jabra test server. this enables the Jabra PrO base to test its clear dial-tone switch and microphone level settings by exchanging signals with the test server. - Page 20 3. Open the panel on the front-right of the Jabra PrO base by slipping your fingernail under the bottom edge of the panel and pulling forward and up. this reveals the clear dial-tone switch. It is labelled with the letters a to g.
- Page 21 If the Jabra PRO 9465-Duo or 9470 base cannot contact the Jabra test server: In this case, you can choose to set the switch manually. follow the same procedure as given above for Jabra PrO 9460 except that you must step through the switch positions using the touchscreen (no switch is accessible to the user on the base).
- Page 22 2. the touchscreen wizard prompts you to call the Jabra test server. follow the on-screen instructions. the base will determine the optimal microphone level automatically. for Jabra PrO 9465-Duo / 9470, the base already has contact with the test server from setting the clear dial- tone switch.
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Page 23: Using A Handset Lifter Or Electronic Hookswitch
Connecting to the GN1000 Remote Handset Lifter a remote handset lifter gives you remote call control with a Jabra PrO headset up to 150 m away from your desk. It lets you answer calls, end calls and transfer ring tones to the headset. - Page 24 2. Connect the electronic hookswitch adapter as described in the cabling guide included with the adapter. 3. Configure the Jabra PrO base to communicate correctly with your model of desk phone. the required standard is clearly printed on a label attached to the hookswitch cable. the touchscreen setup wizard will automatically ask for this during initial setup;...
- Page 25 (for a gn1000, you would connect to the handset port). Figure 25: Connect, but not as shown here Figure 26: Connect adapter cable to AUX port on the base Jabra PrO 9460, 9460-DuO, 9465-DuO anD 9470 user manual...
- Page 26 7. Connect the other end of the ehs adapter cable to the adapter’s auX port: now there is a connection between the Jabra base and adapter auX ports. 8. Connect the adapter’s ring detector cable between the desk phone’s speaker and the dedicated port on the back of the adpater.
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Page 27: Connecting The Base To Your Computer
2. Connect the other end of the usb cable to any free usb port on your computer. 3. Install the Jabra PC suite software on your computer (see Chapter 5: Installing and Running the Jabra PC Suite). connecting JaBRa PRo 9465-duo oR 9470 to a MoBile Phone the Jabra PrO 9465-Duo and 9470 touchscreen bases feature Bluetooth®... -
Page 28: Installing And Running The Jabra Pc Suite
Running the JaBRa Pc Suite JaBRa Pc Suite featuReS the Jabra PC suite is a collection of programs that support and expand your headset’s features. It enables you to: Control several types of softphone programs from your headset... -
Page 29: Central Administration And Mass Deployment
MaSS dePloyMent If you are an It manager of an organization that is rolling out a large number of Jabra PrO solutions, then you might wish to use the Jabra Control Center, which is part of the Jabra PC suite. -
Page 30: Daily Use - Calling, Answering And Hanging Up
In this case, when the call ends the target phone is the phone for which you accepted the call. for maximum convenience, set the target phone to the phone which you are most likely to use for outgoing calls. Jabra PrO 9460, 9460-DuO, 9465-DuO anD 9470 user manual... -
Page 31: How To Make A Call
- lift the headset from the cradle on the base (if automatic opening of the audio link is enabled, see Section 8.13: Headset Docking-operation). you should now hear a dial tone. Jabra PrO 9460, 9460-DuO, 9465-DuO anD 9470 user manual... - Page 32 Notes: - If you are using an unsupported softphone, you might need to use Jabra Control Center to open the audio link from your softphone to your headset before dialing. see the PC suite online help for details. see also Chapter 5: Installing and running the Jabra PC suite.
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Page 33: How To Answer A Call
Voice-Activated Mobile Phone Dialing (Jabra PRO 9465-Duo and 9470 Only) this feature requires that your mobile phone supports the hands-free bluetooth® wireless technology profile. see your mobile phone’s documentation for details about how to set up voice-activated dialing and whether this feature is supported over bluetooth®... -
Page 34: Hanging Up
1. you will hear a ring tone from the target phone, Jabra PrO base and/or headset. usually, the touchscreen indicates which phone is ringing and (if possible) shows the incoming phone number. the ringtone played in the headset normally also indicates which phone is ringing (see also Section 7.3: Headset Controls and Signals). -
Page 35: Controlling The Speaker Volume And Microphone
3. listen to hear if you are now connected through the headset. If you are not connected, then you may need to press the desk-phone headset button. see also your desk-phone documentation. 4. Place the handset on your desk, but do not hang up, because this will terminate your call. Jabra PrO 9460, 9460-DuO, 9465-DuO anD 9470 user manual... -
Page 36: Last Number Redial
MuSic to listen to music from your PC, use the Jabra Control Center and/or its icon in the windows notification area to open the audio link from the PC to the Jabra PrO base. Provided no other phone lines are active, your headset will then begin to play all of the sounds generated by your PC, including music from your media player. -
Page 37: The Jabra Pro Headset
Jabra PrO headsets are available in a variety of styles, which affect both the headset functionality and the wearing options available to you. Depending on your model, you may be able to wear your headset in any of several styles by attaching accessories to the basic unit. -
Page 38: Attaching Or Detaching A Wearing Style
“Assembling and wearing the Jabra PRO headset in various styles”: the point at which the hook is attached — marked with the text “Jabra” — must always be in front of the hook itself. - Page 39 Neckband ready for wearing on the left and right ears each end of the neckband has a slot. this slot must be aligned with the notch inside the loop of the ear-cushion attachment when you insert the band. Jabra PrO 9460, 9460-DuO, 9465-DuO anD 9470 user manual...
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Page 40: Headset Controls And Signals
300 and try again. headSet contRolS and SignalS all Jabra PrO headsets feature a collection of controls and indicators that enable you to manage and monitor your calls. these are: 1. - Page 41 Double-tap on the touch panel to mute or unmute the microphone. see also Section 6.6: Controlling the Speaker Volume and Microphone. Jabra PrO 9460, 9460-DuO, 9465-DuO anD 9470 user manual...
- Page 42 Prompts you to accept pairing of a two tones of equal length; second tone higher secondary headset for a conference- than the first call connection Table 5: Headset signal tones and their meanings Jabra PrO 9460, 9460-DuO, 9465-DuO anD 9470 user manual...
- Page 43 Jabra Control Center program of the Jabra PC suite running on your PC. see the online help for complete details.
- Page 44 5 times repeats to a total of 5 times Constant yellow Charging fully charged in cradle no light Table 6: Headset visual signals and their meanings Jabra PrO 9460, 9460-DuO, 9465-DuO anD 9470 user manual...
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Page 45: Battery Indicators, Recharge And Replacement
1. Order a Jabra PrO battery-replacement kit from Jabra (contact your Jabra representative or see our web site for details). 2. remove the wearing-style attachment from your headset (see also Section 7.2: Attaching or detaching a Wearing Style). - Page 46 10. replace the speaker plate and insert and tighten each of the three screws you removed at the start of this procedure. How to replace the battery on Jabra Pro 9460 Duo and Jabra Pro 9465 Duo Jabra PrO 9460, 9460-DuO, 9465-DuO anD 9470 user manual...
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Page 47: Staying Within Range
Staying within Range Jabra PrO supports a maximum range of up to 150m. In practice, you will probably find the range to be somewhat shorter due to physical obstructions and electromagnetic interference. the sound in your headset will slowly deteriorate as you move farther from the base; move back into range to restore sound quality. -
Page 48: The Jabra Pro Touchscreen Base
JaBRa PRo touchScReen BaSe this chapter describes how to work with the features of the Jabra PrO touchscreen base. see also Chapter 3: Product Overview for detailed diagrams. BaSe connectionS and SetuP for details about how to set up the base and connect it to your various phones, please see Chapter 4: System Setup and Connections. -
Page 49: Standard Operation
If you touch the yellow handset icon with the arrows, you toggle the desk phone between on- and off-hook (with msh, the base and headset cannot determine whether the phone is on- or off-hook). Jabra PrO 9460, 9460-DuO, 9465-DuO anD 9470 user manual... -
Page 50: Pairing And Connecting The Base And Headset
PaiRing and connecting the BaSe and headSet to enable secure wireless communication between the Jabra PrO headset and its base, you must pair the two units. Once paired, they will find, connect and communicate with each other as needed whenever they are in range and turned on, but they will ignore all other DeCt devices in the area. -
Page 51: Setting Active Call And Audio Preferences
If your desk phone is using the msh electronic hookswitch standard, the active call screen is a little different, as shown below: Figure 53: The active call screen for a deskphone using MSH Jabra PrO 9460, 9460-DuO, 9465-DuO anD 9470 user manual... -
Page 52: Managing Call Collision
Note: call collision is not the same as call waiting, which is sometimes available when you are talking on one phone and a call comes in on that same phone. see Section 8.7: Managing Call Waiting for details about how this is handled. Jabra PrO 9460, 9460-DuO, 9465-DuO anD 9470 user manual... -
Page 53: Managing Call Waiting
Jabra driver It is not possible to manage call waiting on a desk phone from the base or headset; in this case, you must use the physical controls of your desk phone if it supports call waiting. -
Page 54: Setting General User Preferences
Personal setup enable recording Disable audio detection Figure 58: Finding the general user preferences Jabra PrO 9460, 9460-DuO, 9465-DuO anD 9470 user manual... -
Page 55: Re-Running The Setup Wizards
Enable / Disable recording: Determines whether audio from your desk phone and mobile phone calls are copied to the PC for recording. the equivalent setting is available in the audio tab for your Jabra device in Jabra Control Center. note that the recording feature is disabled by default. see also Chapter 10: Recording Your Calls for more on this feature. -
Page 56: Base Audio Indicators
Section 8.8: Setting General User Preferences for details about how to find these settings. 8.12 confeRence calling the Jabra PrO touchscreen base enables you to connect a secondary Jabra PrO headset to the base, thereby adding another person to the conversation. to make a conference call connection: 1. -
Page 57: Headset Docking-Operation
- If the base is able to detect that a connected phone is ringing, lifting the headset opens an audio link to the ringing phone even if the automatic audio link function is disabled. however, not all types of phone support ring detection. Jabra PrO 9460, 9460-DuO, 9465-DuO anD 9470 user manual... -
Page 58: Theft Protection
DeCt will not interfere with wifi networks. you might, however, experience some performance degradation if you install many Jabra PrO headsets in one area – the limits are explained below. DeCt has a built-in automatic channel-allocation which attempts to allocate channels in a way which minimizes the likelihood of interference. -
Page 59: Using Jabra Pro 9465-Duo Or 9470 With A Mobile Phone
Figure 61: Jabra PRO 9470 Base connections with bluetooth® from the mobile phone’s point of view, the Jabra PrO 9465-Duo or 9470 base looks just like a standard Bluetooth® headset with hands-free, headset and phone-book access profile support. the features available to you will depend on which of these are also supported by your mobile phone. -
Page 60: Pairing And Connecting With Other Bluetooth® Devices
1. launch the mobile-phone part of the setup wizard on the Jabra PrO base as described in Section 8.9: Re-running the Setup Wizards. this puts the base into pairing mode, which causes it to advertise itself as available for pairing. -
Page 61: Forcing Reconnection/Disconnection Via The Touchscreen
Bluetooth® icon. longer greyed see figure left. out, as shown in figure to the left. Figure 64: Mobile phone is the target Figure 65: Mobile phone and base are reconnected Jabra PrO 9460, 9460-DuO, 9465-DuO anD 9470 user manual... - Page 62 3. touch a different phone icon to select a different (connected) target. Disconnect suppose you select the desk phone as the new target; the touchscreen is as shown in figure to the left. Figure 66: Mobile Phone menu Jabra PrO 9460, 9460-DuO, 9465-DuO anD 9470 user manual...
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Page 63: Recording Your Calls
10.1 enaBling the RecoRding featuRe the Jabra PrO 9460/70 enables you to record your conversations from your desk or mobile phone via usb to your PC, using third-party software on your PC. Note: you must first ensure that the Softphone present box is checked in Jabra Control Center (Softphone tab for the device) or that a softphone is set up via the touchscreen in order to use the recording feature. -
Page 64: Using Windows Sound Recorder To Record A Conversation
1. from the windows Control Panel, open Sound and Audio Devices Properties and select the Audio tab. ensure that your Jabra PrO 9460/70 device is selected in Sound recording. Figure 67: Sound and Audio Devices Properties in Windows 2. -
Page 65: Faqs And Troubleshooting
Q HOW CAN I USE MY HEADSET WITH MY MOBILE PHONE? (JABRA PRO 9465-DUO AND 9470 ONLY). a to be able to do this, you need to pair the Jabra PrO 9465-Duo or 9470 base with your mobile phone (your headset is based on DeCt and cannot be paired directly with your mobile phone). - Page 66 - make sure that the Jabra PrO 9400 base is selected as the current audio device both in the windows sound control panel and in the application you are using. - make sure the audio link to the PC is open (e.g., by right-clicking on the Jabra Device service icon in the windows notification area on your PC).
- Page 67 Q WHAT IS THE RANGE ON THE JABRA PRO 9400 SOLUTION? a Jabra PrO 9400 supports a maximum range of up to 150m* (base to headset). In practice, you may find the range to be somewhat shorter due to physical obstructions and electromagnetic interference.
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Page 68: Getting Assistance
If you are having problems with your headset solution that are not addressed by the information in this manual, then please feel free to contact Jabra technical support at any the locations listed below. 12.1 euRoPe Web (for the latest support info and online user manuals): www.jabra.com... -
Page 69: Technical Specifications
13.2 JaBRa PRo Midi headSet the Jabra PrO midi headset is included with Jabra PrO 9470. In addition to the specifications listed above, this headset provides the following: Wearing styles: ear hook, headband, neckband (either included or available as accessories, depending on model) -
Page 70: Jabra Pro Flex Headset
6 months in the off state before recharge is required Replacement: battery lifetime is usually about 3 years with regular use. Contact your Jabra dealer for details about how to order a battery-replacement kit for your headset... -
Page 71: Materials And Allergies
13.8 touchScReen BaSe all Jabra PrO bases described in this manual meet the following specifications (model differences are noted where relevant). the 9465-Duo and 9470 bases also support Bluetooth®, which is specified in the next section. Dimensions:... -
Page 72: Jabra Pro 9465-Duo And 9470 Base Bluetooth® Support
Bluetooth® SuPPoRt 13.9 JaBRa PRo 9465-duo and 9470 BaSe In addition to the common specifications listed above, the Jabra PrO 9465-Duo and 9470 bases also include Bluetooth® support with the following specifications: Bluetooth® version: bt 2.1 Class 2 Bluetooth® range: up to 10m (Class 2) Bluetooth®... -
Page 73: Glossary
(puts the phone “on hook”). Jabra® PC Suite a collection of PC programs that enable you to configure your Jabra device, update its firmware and control supported softphones using the buttons on your headset. the Jabra PC suite also includes drivers for various softphones on the market. - Page 74 Softphone driver establishes a control link between a softphone and your Jabra headset, so you can answer and end, mute and un-mute, and hold and resume calls using the buttons on your headset. the actual call control functions available from your headset depend on the capabilities of the softphone and the Jabra headset model.
- Page 75 © 2009 GN Netcom A/S. All rights reserved. Jabra is a registered ® trademark of GN Netcom A/S. All other trademarks included herein are the property of their respective owners. The Bluetooth word ® mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by GN Netcom A/S is under license.
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