Related Manuals for TrueConf Group
Summary of Contents for TrueConf Group
- Page 2 8.1. Processing Incoming Calls 8.2. How to call another endpoint/device 8.2.1. How to make calls via SIP, H.323, RTSP, VNC and NDI 8.2.2. Call a user or conference hosted on TrueConf Server © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 3 TrueConf Group User guide 8.2.3. Viewing Call Information 8.3. How to Set Up a Group Conference 8.3.1. Adding users during a session 8.3.2. Connection Data 8.4. Calendar 9. Layout Management 9.1. During a point-to-point call 9.2. During a group conference 10.
- Page 4 16.2.22. RCKEY 16.2.23. SELFVIEW 16.2.24. SETDEVICE 16.2.25. SHUTDOWN 16.2.26. SPEAKERMUTE 16.2.27. VIDEOCODEC 16.2.28. VIDEOMIXER 16.2.29. VOLUME 16.2.30. WHOAMI 16.3. Notifications 16.3.1. audiomute off 16.3.2. audiomute on 16.3.3. cameramute off 16.3.4. cameramute on © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 5 18. Guidelines for Meeting Rooms 18.1. Turn on the endpoint 18.2. Incoming call 18.3. How to make a call from a terminal 18.4. Call from address book 18.5. Presentation sharing 18.6. Capabilities during a call © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 6 Analog playback or audio capture devices Monitors via HDMI and DisplayPort USB keyboard Our managers will be happy to provide you with a free consultation about the TrueConf Group kit that © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 7 AV peripherals (e.g., PTZ camera and speakerphone). 1.3. General Description TrueConf Group is placed into a metal case. The power button is located on the left side of the front panel, while the IR receiver for [remote control](#page1-remote-buttons-scheme) can be found on the right side, behind the decorative plastic panel.
- Page 8 TrueConf Group User guide 10. Additional audio input to connect an analog microphone © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 9 With hotkeys on the USB keyboard connected to the endpoint. Remotely: web interface Through the available in the local network With the Android application TrueConf Room Discovery; you can request the latest version of the apk file from TrueConf technical support department. Check our TrueConf Room documentation to learn how this application can be used.
- Page 10 In the main menu: press to go to the address book; press again to open the virtual keyboard and quickly add a new contact During a video call: open the context menu to manage your call. Return key: © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 11 Hang Up: During a video call: end the meeting During a group video conference: choose and end one of the connections In the menu: return to the previous section; in the upper menu: hide the menu. When entering characters or using the onscreen keyboard: delete the last typed character.
- Page 12 Connect the supplied equipment, screen, and network interface to TrueConf Group. In addition, you can connect a USB keyboard if you want to control the device this way. Then plug TrueConf Group to 110– 240V grid with the power supply unit and turn it on by pressing the power button on the front panel.
- Page 13 Language settings are available in Configuration →System. This section also allows you to set date and time settings. This can be done manually, but TrueConf Group can connect to Internet time services and synchronize parameters via NTP. To that end, indicate the service address in the...
- Page 14 4. Hardware Setup Choose your device models from the sections below. If a device is not included in the standard configuration of TrueConf Group, its name will be displayed in square brackets in the list, e.g., [USB] CleverMic. 4.1. Screens The standard version of...
- Page 15 5. The endpoint allows users to control a camera connected to the local network via VISCA over IP. To send commands to such a camera, you need to specify its address in the VISCA IP field. ✱ One can connect additional USB-to-RS-232 adapters to TrueConf Group to control multiple cameras simultaneously via VISCA, PELCO-D or PELCO-P protocols. 4.3. Microphone Go to the...
- Page 16 To make sure that TrueConf Group can automatically enter sleep mode; it should not be in the content preview state, and the main menu should be selected on the main screen.
- Page 17 5. In the NAT traversal menu, you can set how to use ICE and TURN protocols and indicate the NAT server address and its authorization data. 6. You can register TrueConf Group with the external SIP server in the Registration menu where you can indicate the registration data and transport protocol to be used.
- Page 18 3. For the sake of convenience, we have also added the options for the quick access to NAT settings of and H.323. When factory settings of TrueConf Group are restored, the port ranges will take the values set for TrueConf Server by default.
- Page 19 Enable overlay layout mode in which one of the video windows is maximized to the full screen while the video slots of other participants will be displayed on top of it. Below, you can specify the overlap percentage. The layouts created on the side of TrueConf Group, check the “Layout management” section.
- Page 20 On the customer’s request, the endpoint can be equipped with a built-in MCU server. When TrueConf Group operates in this mode, the video call can be escalated in a ...
- Page 21 5. Press any number on the numeric keypad. The current position will be fixed under the corresponding number. Repeat the process for all the positions you need. If multiple cameras are connected to TrueConf Group, you can create presets for any of them by video capture preliminary selecting the camera in the settings.
- Page 22 "Working with the address book", the following options are also available. 7.1. Email Integration with a mail service makes it possible for TrueConf Group to receive invitations to the conferences scheduled on TrueConf Server and display them in the calendar on the device screen At first, it is necessary to configure the reception of invitation emails: 1.
- Page 23 When the required fields are filled out, the address book of the selected user will be imported to the Address book →TrueConf Server section of the endpoint. If synchronization is disabled, the contacts imported from TrueConf Server will be deleted from the endpoint address book. To bring them back, one should enable synchronization again, and update the address book.
- Page 24 2. Enter the address of the device you want to call, e.g., 111@10.120.1.10 You do not have to specify the protocol for an SIP or H.323 endpoint. TrueConf Group will try to detect the protocol automatically. To connect to an RTSP stream (IP camera, online stream etc.), VNC or NDI source, add the prefix in the correct format to the beginning of the address, e.g.,...
- Page 25 TrueConf Group User guide For example: james78@video.company.com james78@video.company.com:5070 To join to a video conference on TrueConf Server, use a call string in one of the following formats: 00<Conference_ID>@<server> 00<Conference_ID>@<server>:<port> <Conference_ID>@<server> <Conference_ID>@<server>:<port> , where: : Conference ID <Conference_ID> : Server IP address or name <server>...
- Page 26 TrueConf Group User guide 8.3. How to Set Up a Group Conference multipoint connections are enabled Make sure for the endpoint. This feature is available only with the MCU module built in the endpoint. To set up a conference, you need to call any user ...
- Page 27 8.4. Calendar To view the list of conferences hosted on TrueConf Server to which the endpoint was invited, go to the Calendar section in the main menu. There you will find the list of upcoming conferences and if this event has already started, you can join it by clicking on the...
- Page 28 To do it, press the and select the Hide selfview option in the pop- up window. In this case only the second participant’s window will be displayed on the TrueConf Group button screen. To bring the self-view back to the layout, press the and select the...
- Page 29 Below, there is an example of an “all on screen” layout: in this mode, all video windows will be equal in size and the spotlighted window will be displayed in the upper left corner: © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 30 When using a layout with a larger video window displayed on the left side, you will have the following view: Below you can find a diagram and an example of the layout with a larger window displayed in the upper part of the screen: © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 31 If you want to remove the endpoint’s video from all layouts, press button on the remote control and select Mute local video. © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 32 10. Working with the endpoint during a conference 10.1. Changing devices During a meeting you can quickly change the video devices used for sending video from TrueConf Group remote control button to the conference layout. To do it, press the and select the...
- Page 33 Record in the pop-up menu, and choose the item you need. If you have successfully started streaming, the corresponding icon will be displayed at the bottom of the endpoint screen: RTMP, for SAP, or for MPEG-TS. © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 34 TrueConf Group User guide 10.5.1. Changing devices During a meeting you can quickly change the video devices used for sending video from TrueConf Group remote control button to the conference layout. To do it, press the and select the Select camera device option.
- Page 35 If the group display is selected for the NDI list, there will be three categories: all NDI streams, offline streams (these streams were detected earlier and are unavailable now) and online streams. To call a user, select this person in the correct list (and in the group, if necessary) and click the OK button call button...
- Page 36 11.4. Calendar To view the list of conferences hosted on TrueConf Server to which the endpoint was invited, go to the Calendar section in the main menu. There you will find the list of upcoming conferences and if this event has already started, you can join it by clicking on the...
- Page 37 257 characters) and click Send. The text will be displayed in the conference layout of the endpoint and all other participants for up to 15 seconds. Please note that TrueConf Group makes it possible to display messages in private and group chats sent from TrueConf client applications during group conferences created on...
- Page 38 Network connection and connected devices status in the Hardware diagnostics section IP, MAC, and SIP/H.323 addresses in the System status section Software data in the Software components section Information about the license and available features in the License options section. © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 39 There are two blocks for displaying feeds at the top of the page: In each block, you can choose the following options in the drop-down list: Primary source – preview of the video from the camera connected to TrueConf Group (self-view). It is control this device (available for compatible PTZ cameras) also possible to .
- Page 40 13.2. Call to a user To call a user (or for this user to join ongoing History Address group conference), use Dial out, book tabs in Contacts block: © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 41 TrueConf Group – other TrueConf Group endpoints available in the local network (if this option is selected, such endpoints will be searched for automatically). 2. Switch to the group display of contacts from the selected list. Group editing will be available only for the local address book.
- Page 42 It is possible to view the content from any source both inside and outside video meetings. 13.5. Switching Layouts In the group conference mode, you can manage users' video layouts. To do it choose Conference layout feed displaying blocks or...
- Page 43 At any moment during a conference, you can manually of the selected participant. To do it, select the Display in the main window option in the additional menu which is next to © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 44 In the camera control window you can pan, zoom in, and zoom out the image using the corresponding buttons. To control the PTZ camera of a user connected to TrueConf Group take these steps: feed displaying blocks 1. In one of the choose the user you need from the drop-down list.
- Page 45 In this case, you can start recording or streaming not only during video meetings. You can also start streaming or recording video from the camera connected to the endpoint before the video meeting (for example, for preliminary testing of video and audio quality, recording any video message, etc.). © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 46 This list also offers bulk actions: you can check several boxes and download all of them at once or delete them using the corresponding buttons above the list. ✱ "Getting ready for a conference" Refer to the section to learn how video recording of conferences can be configured. © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 47 15. Configuration in the web interface 15.1. Configuring HTTP/HTTPS connection By default, the TrueConf Group endpoint cannot be managed in the web interface. So, you need to activate HTTP access in the on-screen menu. Similar HTTP settings will also be available in the control panel at the path...
- Page 48 The widget also offers an interactive time zone map where, by hovering the mouse over each of the city circles, you can see its current time. To choose the desired time zone, simply left-click on the city: © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 49 Upgrade software:. You will see a warning about restarting the video conferencing system, and in a few seconds you will be able to work with the new software version. © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 50 User guide ✱ Before updating the software, make sure that TrueConf Group is connected to a reliable power source so that the device does not suddenly shut down during the update. Please check that you have a stable network connection to the endpoint so that the control panel access is active.
- Page 51 6. In the Network log unit you can record network traffic passing through the endpoint and analyze it Wireshark . Also, you should provide traffic recording files when using contacting TrueConf technical support. © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 52 16.1. How to connect By default, ability to authorize in the CLI of TrueConf Group via SSH is limited by the settings of the endpoint operating system. After three unsuccessful authorization attempts (entering an restart the...
- Page 53 IP address of your endpoint. [group_ip] 2. Enter the password created at step 1. 3. You will see the greeting text in the CLI of TrueConf Group. Now you can run any supported commands: user@debian:~$ admin@10.160.2.55 admin@10.160.2.55's password:...
- Page 54 The command will display information about one or multiple connections (if the MCU feature is used). parameter is the identifier of a call and is used in other commands. Here is how this command CallID works: © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 55 You can check if the camera was configured correctly in the Settings →Video →Capture section of the endpoint control panel. 16.2.8. CAMERAMUTE Camera video stream control Parameter Description Disable the video stream from the camera Enable the video stream from the camera Get the current camera state © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 56 Then, depending on your actions, the following notifications will be displayed: Incoming call Outgoing call Hangup call Dial failed 16.2.12. DTMF Send a DTMF code to the user with ID [CallID]. The code consists of digits and usually ends with CODE © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 57 Parameter Description Set the system name. When you set the name, the corresponding message will be displayed. [NAME] Display the system name How to get the name or set a new one: © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 58 New name Hostname "New name" successfully 16.2.15. IP Get the IP address of TrueConf Group. Parameter Description Display the IP address of TrueConf Group ADDRESS ROUTE Display the routing table The result of the command: IP ADDRESS (tcg cli)
- Page 59 One can use it to run other commands needed for working with devices, for example, when it is necessary select a device SETDEVICE How to get the list of all audio and video devices: © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 60 16.2.19. MULTIPOINT MCU functionality settings. Parameter Description Enable MCU functionality Disable MCU functionality Display the current status of MCU functionality © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 61 Send the code of the button on the remote control to execute the corresponding command as if the button were physically pressed. Parameter Description Remote control button key. Possible values: 0..9 HOME BACK MENU LEFT RIGHT DOWN DIAL BACKSPACE HANGUP FARNEAR LAYOUT ZOOM+ ZOOM- VOL+ VOL- POWER © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 62 Turn off the second display VIDEODUAL MIRROR Duplicate the video from the main display on the second monitor Display the secondary stream (shared content) on the second VIDEODUAL PRESENTATION monitor 16.2.25. SHUTDOWN Shutdown TrueConf Group. © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 63 (the person using the endpoint is acting as the moderator). In the meantime, the participants can hear each other. ”All on screen” mode in which all participants can see and hear each other © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 64 Information about the system: Display Name:"TrueConf Group" Serial Number:"TCG01B9209863" License Type:"permanent" Software version:"1.1.0.470" address:"10.160.2.55" MAC:"FC:34:97:67:62:5F" SIP:"sip:10.160.2.55" H323:"h323:10.160.2.55" H323 Gatekeeper:"" Server:"" H323 Name:"" H323 Extension:"" Display information: Name:"" Connected:"True" Active:"True" Mode:"3840x2160@30.0 [30.0]" © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 65 16.3.4. cameramute on The camera has been turned off. 16.3.5. outgoing content stream started TrueConf Group has started content sharing in the secondary stream during a call or conference. 16.3.6. outgoing content stream stopped TrueConf Group has ended content sharing.
- Page 66 [259] confirmed: Name:"111" Contact URI:"h323:111@10.110.2.240:1720" Protocol:"H.323" User agent:"TrueConf Gateway 4.3" 16.3.11. speakermute off The audio playback device has been turned on. 16.3.12. speakermute on The audio playback device has been turned off. © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 67 (may be different depending on configuration), 4K 2160p@30 (under a licence) 17.2. Connection Interfaces HDMI input (optional depending on the model) HDMI output DisplayPort output USB 3.0 USB 2.0 Line out Mic in COM-порт RJ-45 © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 68 Volume indicator for the outgoing video stream Sleep mode, in which PTZ cameras automatically turn away, and connected displays enter standby mode (if supported on their end). Built-in H.323/SIP security module that protects against unauthorized attacks © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 69 TrueConf Group User guide Integration with TrueConf Server and TrueConf MCU for downloading their address book Automatically detect other TrueConf Group endpoints in the local network and display them in the address book 17.4.2. Control Features Manage the endpoint locally with a IR remote control...
- Page 70 Panning, zooming, and scrolling through shared presentations/files Control using touch monitors and mobile devices with the on-screen controller Support for scenes (presets): quick switching between cameras using remote control buttons Turn on/off the device © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 71 Quickly restart video conferencing system Sleep Mode: Enter sleep mode after a specified period of inactivity Disable screens Disable cameras 17.5. Security SRTP/TLS and H.235 support Passwords for various sections and interfaces © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 72 4. According to the manufacturer, the device’s service life is 5 years if the consumer sticks to the rules and conditions of operation, transportation and storage. Given that the device is a high-quality and reliable product, the actual service life may exceed the labeled one. © 2010-2024 TrueConf LLC. All rights reserved. www.trueconf.com...
- Page 73 TrueConf Group User guide 18. Guidelines for Meeting Rooms The address of your TrueConf Group terminal: SIP-address: H.323-address: 18.1. Turn on the endpoint To start using the terminal, turn it on using the button on the remote control Go to the main menu To return to the main menu from any section, use the button.
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