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LG 55EW5P-M Owner's Manual
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LG 55EW5P-M Owner's Manual

LG 55EW5P-M Owner's Manual

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OWNER'S MANUAL
LG Digital Signage
(MONITOR SIGNAGE)
Please read the user manual before using this product to ensure safe and
convenient use.
55EW5P-M
www.lg.com
Copyright © 2024 LG Electronics Inc. All Rights Reserved.

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Summary of Contents for LG 55EW5P-M

  • Page 1 OWNER’S MANUAL LG Digital Signage (MONITOR SIGNAGE) Please read the user manual before using this product to ensure safe and convenient use. 55EW5P-M www.lg.com Copyright © 2024 LG Electronics Inc. All Rights Reserved.
  • Page 2 TABLE OF CONTENTS BASIC ..........3 - - Checking-the-Accessories- ........3 GETTING READY ......5 - - Connecting-the-IR-Sensors- ......5 CHECKING BEFORE INSTALLATION ......6 - - Safety-and-Precaution-Guide-for- Installation-..............6 - - Connecting-the-LC-- (Luminance-Compensation)-Cable-....8 - - Installation-Orientation- ........9 - - Installation-Location- ........10 PRECAUTIONS FOR USE ..
  • Page 3 WARNING---This-equipment-is-compliant-with-Class-A-of-CISPR-32.-In-a-residential-environment-this- equipment-may-cause-radio-interference. BASIC NOTE • The-accessories-provided-with-your-product-may-vary-depending-on-the-model-or-region. • Product-specifications-or-contents-in-this-manual-may-be-changed-without-prior-notice-due-to-upgrade-of- product-functions. • SuperSign-Software-&-Manual - - Visit- https://partner.lge.com -to-download-the-latest-SuperSign-software-and-manual. Checking the Accessories -Depending-on-country...
  • Page 4 x-12 (M3-x-L5.5) (M3-x-L6) (M3-x-L5.5)
  • Page 5 GETTING READY Connecting the IR Sensors Connecting-the-cable-to-the-product-allows-it-to-receive-signals-from-the-remote-control. This-allows-a-remote-control-sensor-to-be-placed-in-a-custom-location.-Then-that-display-can-control-other- displays-via-an-RS-232C-cable. IR Receiver...
  • Page 6 CHECKING BEFORE INSTALLATION We-are-not-responsible-for-product-damage-caused-by-failure-to-follow-the-guide. Safety and Precaution Guide for Installation Please-connect-the-power-after-all-work-is-completed. Connecting the Signage Box and Panel • The-warranty-will-not-cover-any-component-damage-caused-by-electrostatic-discharge-at-the-time-of- installation.-When-installing-this-product,-you-must-wear-anti-electrostatic-discharge-(ESD)-gear. • The-serial-number-on-the-panel-and-that-on-the-signage-box-must-match.-Non-matching-serial-numbers- may-result-in-a-blurry-screen-or-product-malfunction. LW550JUL (HR)(A3) 550XXXXXXXXXXX XXXX LW550JUL (HR)(A3) 550XXXXXXXXXXX XXXX LW550JUL (HR)(A3) 550XXXXXXXXXXX XXXX...
  • Page 7 Connecting Cables • Connect-the-cables-in-consecutive-order,-following-the- -labels-on-the-back-of-the-panel-and-on-the- Signage-box. • The-cables-are-labelled-with-the-numbers- • Insert- -cable-correctly-into-the-connector-and-close-the-holder- -attached-to-cable. • To-prevent-product-malfunction-or-failure,-do-not-shake-or-pull-the-installed-cable,-and-replace-any- damaged-cables-with-new-ones. NOTE • The-actual-length-of-the-cable-is-3-m-(9.8-feet),-but-the-length-of-the-cable-exposed-externally,-excluding- the-length-built-into-the-product,-is-2.3-m-(7.5-feet).
  • Page 8 Connecting the LC (Luminance Compensation) Cable Basic Connection Diagram of the LC (Luminance Compensation) Cable NOTE • Connect-the-port-with-an-attached-label-to-LC-IN. • If-not-properly-connected,-the-LC-(Luminance-Compensation)-function-does-not-operate-as-intended. • The-LC-function-will-not-operate-normally-if-you-use-a-cable-other-than-the-one-provided. - - Make-sure-that-you-use-the-cable-provided-exclusively-for-LC. Setting • A-unique-Set-ID-should-be-designated-to-each-set-without-being-duplicated.
  • Page 9 Installation Orientation Using Vertically When-installing-vertically,-rotate-the-monitor-90-degrees-while-facing-the-front-of-the-screen.
  • Page 10 Installation Location We-are-not-responsible-for-product-damage-caused-by-failure-to-follow-the-guide. Indoor When-installing-a-signage-box-by-burying-it,-create-an-air-circulation-path-in-the-burying-location. Installing on a Wall • Install-in-a-location-that-is-not-exposed- to-direct-sunlight. • The-warranty-will-not-cover-any-damage- caused-by-using-the-product-in-direct- sunlight-on-the-front-and-rear-panel. Rear Mount Hole Standard Tap Depth (Maximum) Model Quantity etc. Dimensions (mm (inches)) 55EW5P-M A/B/C/D-(4-EA-each) (0.2) Use-the-rear-screw-holes-when-mounting-the-panel. Screw-tightening-torque:-5~7-kgf When-securing-the-set,-be-sure-to-secure-at-least-one-screw-into-each-of-the-rear-screw-holes-in-each- area-(A,-B,-C,-D).
  • Page 11 CAUTION • Disconnect-the-power-cord-first,-and-then-move-or-install-the-monitor.-Otherwise,-it-may-result-in-electric- shock. • If-the-monitor-is-installed-on-a-ceiling-or-inclined-wall,-it-may-fall-and-result-in-injury. • Damage-to-the-monitor-by-tightening-the-screws-too-tightly-may-void-your-warranty. • When-installing-the-product,-be-careful-not-to-apply-strong-force-to-the-lower-part. NOTE • Using-screws-longer-than-the-indicated-depth-may-damage-the-inside-of-the-product.-Be-sure-to-use-the- proper-length. • For-more-information-on-installation,-please-refer-to-the-user-manual-for-the-wall-mount. Outdoor Outdoor Enclosed...
  • Page 12 PRECAUTIONS FOR USE Dust The-warranty-will-not-cover-any-damage-caused-by-using-the-product-in-an-excessively-dusty-environment. OLED Image sticking Precautions for Protecting the transparent OLED Signage screen Unlike-regular-LED/LCDs,-transparent-OLED-Signage-produce-images-that-emit-light-for-each-pixel,- delivering-clear-images-without-blurring. Due-to-the-nature-of-the-organic-materials-used-to-achieve-high-resolution-image-quality,-OLED-displays- generally-experience-image-retention-on-the-screen,-which-can-be-a-persistent-phenomenon.-This- phenomenon-is-observed-in-all-OLED-panels,-and-although-recommended-picture-modes-can-minimise- image-retention,-current-technology-cannot-completely-prevent-this-from-occurring. Displaying-the-same-image-for-a-long-time-or-repeatedly-displaying-the-same-image-can-cause-image- retention-on-the-screen,-which-is-a-common-phenomenon-in-OLED-panel-products-due-to-the-nature-of-the- product.-This-product-has-a-built-in-screen-protection-feature.-Avoid-displaying-images-that-are-likely-to- cause-image-retention,-and-follow-the-recommendations. Images that are likely to cause image retention • Images-whose-aspect-ratio-is-4:3-or-21:9. • Images-that-are-fixed-for-a-long-time,-such-as-program-number,-station-logo,-game-console-icon,-set-top- box-menu,-etc. • Other-fixed-screen-images-or-repeatedly-displayed-images.
  • Page 13 PRODUCT SPECIFICATIONS Without-prior-notice,-all-product-information-and-specifications-contained-in-this-manual-are-subject-to- change-to-improve-the-performance-of-the-product. Input/Output-Ports Operating-conditions Daily-usage 18-hours-(video) Recommended-Resolution HDMI-/-DisplayPort:-1920-x-1080-@-60-Hz Resolution Max-Resolution HDMI-/-DisplayPort:-3840-x-2160-@-60-Hz Embedded-battery Applied Operating-Temperature 0-°C-to-40-°C-(32-°F-to-104-°F) Operating-Humidity 10-%-to-80-%-(Condition-for-preventing- condensation) Environmental- Storage-Temperature -20-°C-to-60°C-(-4-°F-to-140-°F) Conditions Storage-Humidity 5-%-to-85-%-(Condition-for-preventing- condensation) *-Product-box-packaging-storage-conditions Power-Voltage 100-240-V~-50/60-Hz-2.5-A Display 1237.6-mm-x-717.9-mm-x-86.5-mm-/-14.1-kg (48.7-inches-x-28.2-inches-x-3.4-inches-/-31.0-lbs) Size-(Width-x-Height-x-Depth)-/- Weight Signage-Box 381.6-mm-x-217.6-mm-x-73.6-mm-/-2.6-kg (15.0-inches-x-8.5-inches-x-2.8-inches-/-5.7-lbs)
  • Page 14 HDMI / DisplayPort (Normal Mode) Resolution Horizontal frequency (kHz) Vertical frequency (Hz) 800-x-600 37.879 60.317 1024-x-768 48.363 1280-x-720 44.772 59.855 1366-x-768 47.7 1280-x-1024 63.981 60.02 1680-x-1050 65.29 59.954 1920-x-1080 67.5- 3840-x-2160 67.5 3840-x-2160 HDMI / DisplayPort (Video Mode) Resolution Horizontal frequency (kHz) Vertical frequency (Hz) 480/60p 31.5...
  • Page 15 LICENCE Supported-licenses-may-differ-by-model.-For-more-information-of-the-licenses,-visit- www.lg.com . The-terms-HDMI,-HDMI-High-Definition-Multimedia-Interface,-HDMI-trade-dress-and-the-HDMI-Logos-are- trademarks-or-registered-trademarks-of-HDMI-Licensing-Administrator,-Inc. Manufactured-under-license-from-Dolby-Laboratories.-Dolby,-Dolby-Vision,-Dolby-Vision-IQ,-Dolby-Audio,- Dolby-Atmos,-and-the-double-D-symbol-are-trademarks-of-Dolby-Laboratories-Licensing-Corporation.
  • Page 16 Supplier’s Declaration of Conformity Trade Name Responsible Party LG Electronics USA, Inc. Address 111 Sylvan Avenue, North Building, Englewood Cliffs, NJ The model and serial number of the product 07632 are located on the back and on one side of the E-mail lg.environmental@lge.com...
  • Page 17 USER GUIDE LG Digital Signage (MONITOR SIGNAGE) Please read the user manual before using this product to ensure safe and convenient use. webOS 23 www.lg.com...
  • Page 18 CONTENTS SAFETY PRECAUTIONS ....5 SETTINGS ........23 - Precautions for the AC Adapter and Power ..6 - Home ..................23 - Precautions for Moving the Product ......8 Global Buttons - Precautions for Installing the Product ....9 Dashboard - Precautions for Cleaning the Product ....11 [Content Manager] - Precautions for Using the Product.......12 [Gallery Mode]...
  • Page 19 - Sound ...................54 - Group Manager 2.0 ............69 [Use Main Speaker] - Gallery Mode ..............72 [Use Wired Speaker] - Screen Share ..............73 [Use No Speaker] How to Use [Screen Share] [LG Sound Sync] [Match Screen and Sound] [Digital Sound Output] [Audio Out]...
  • Page 20 LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to opensource@lge.com.
  • Page 21 SAFETY PRECAUTIONS The safety precautions are intended to prevent unexpected danger or harm by helping the user to use the product safely and for its intended purpose. WARNING If you ignore the warning message, you may be seriously injured or there is a possibility of accident or death. CAUTION If you ignore the caution message, you may be slightly injured or the product may be damaged.
  • Page 22 • Use only the power cord or AC adapter provided or approved by LG Electronics, Inc. If you use another power cord, make sure that it is certified by the national standards. If the power cable is faulty in any way, please contact the manufacturer or the nearest authorized service center for a replacement.
  • Page 23 • If water or any foreign substance goes inside the product, disconnect the power cord immediately and contact the service center. - Otherwise, this may cause a fire or electric shock due to damage to the product. • Keep the power cord or AC adapter away from any heating devices. - The cord coating may melt and cause fire or electric shock.
  • Page 24 Precautions for Moving the Product WARNING • Contact the service center before moving the product. - It may cause electric shock and damage the product. • Make sure the product is turned off, unplugged, and all cables have been removed before the product is moved. - You may be electrocuted or the product can be damaged.
  • Page 25 Precautions for Installing the Product WARNING • Contact the service center before installing the product. - It can cause electric shock and damage the product. • Do not drop an object on or impact on the product. Keep out of reach of children and do not place toys or objects near the product to prevent throwing things on the product screen.
  • Page 26 CAUTION • Install the product where no Electromagnetic Interference occurs. • If you install the product in a place that does not meet the recommended conditions, this may cause serious damage to the product’s picture quality, life cycle, and appearance. Please check with service engineer before installing. Please do not install the product in places such as where there is an abundance of fine dust or oil mist, chemical substances are used, exposed to direct sunlight, the temperature is very high or low, the humidity is very high.
  • Page 27 Precautions for Cleaning the Product WARNING • Keep the product clean at all times. - If you don’t clean the unit for a long time and it becomes covered in dust, it can cause fire or product damage. • When you need to clean the inside of the product, you must contact the service center. - Otherwise, cleaning without support may cause a fire, electric shock, or damage to the product.
  • Page 28 Precautions for Using the Product WARNING • Do not use the product in any environment with excessively high temperatures or humidity. - It may cause electrical shock or damage the product. • If you use the product for a long period of time, take a rest from time to time to protect your vision. - Extended viewing could result in impaired vision.
  • Page 29 • Do not use high voltage electrical goods near the product (e.g., a bug zapper). - This may result in product malfunction if it receives an electrical shock. • If there is a gas leak, do not touch the outlet, and open the windows for ventilation. - Otherwise, the product may cause fire or electric shock.
  • Page 30 Precautions for Using the Remote control WARNING • Avoid places with high humidity. - It may cause electrical shock or damage the product. • Do not expose batteries to excessive heat, such as direct sunlight, open fireplace, and electric heaters. - It may cause fire and you may be injured.
  • Page 31 Precautions for Experiencing Image Retention • Displaying a still image for a prolonged period of time may cause damage to the screen, resulting in image retention. Most third-party products have the same issue. The resulting damage is not covered by the product warranty. - Use a screen saver when using the monitor for a prolonged period of time.
  • Page 32 USING THE REMOTE CONTROL The descriptions in this manual are based on the buttons on the remote control. Please read this manual carefully to use the monitor correctly. To install batteries, open the battery cover, place batteries (1.5 V AAA) matching terminals to the labels inside the compartment, and close the battery cover. To remove the batteries, perform the installation actions in reverse.
  • Page 33 (POWER) Turns the monitor on or off. Turns the monitor on. Turns the monitor off. Reduces power consumption by adjusting peak screen brightness. (INPUT) Selects the input mode. Used for viewing 3D video. (This function is not supported.) Number and Alphabet buttons Enters numerical or alphabetical characters depending upon the setting.
  • Page 34 Selects the Picture Mode. (HOME) Activates the Launcher. Enters the White Balance menu. (SETTINGS) Accesses the main menus or saves your input and exit menus. SuperSign menu key. (This function is not supported.) After selecting the menu, select and adjust functions. (BACK) Returns to the previous level.
  • Page 35 MAKING CONNECTIONS You can connect various external devices to your monitor. Change the input mode and select the external device you want to connect. For more information about external device connections, see the user manual provided with each device. Connecting to a PC Some of the cables are not provided.
  • Page 36 • If you connect a gaming device to the monitor, use the cable provided with the gaming device. • Depending on the PC graphic card, the output resolution displayed on the LG Signage may different from the set resolution. CAUTION •...
  • Page 37 Connecting Multiple Monitors • Images may differ according to the model. To use different products connected to each other, connect one end of the signal input cable (DP Cable) to the DP OUT connector of Monitor 1 and connect the other end to the DP IN connector of the other product. NOTE •...
  • Page 38 NOTE • Software-related content may be changed without prior notice due to upgrades of the product functions. • Some features described in the User Manual may not be supported in certain models and countries. • SNMP 2.0 is supported.
  • Page 39 SETTINGS Home Global Buttons • [Mobile Url]: Provides information necessary to access the monitor set through an external device’s browser. With this feature, you can view QR code and URL information. In addition, by accessing the URL, you can also run Content Manager and Group Manager 2.0, and Control Manager.
  • Page 40 Ez Setting [On/Off Scheduler] [Ez Setting] [On/Off Scheduler] Set a schedule to use your signage by time and day of the week. • [On/Off Time Setting]: Set on/off times for each day of the week. • [Holiday Setting]: Set holidays by date and by day of the week. [SI Server Setting] [Ez Setting] [SI Server Setting]...
  • Page 41 • CMS Server • Control Server • LG Pro:Cloud Server [Fail Over] [Ez Setting] [Fail Over] Set the priority of the input devices when a fault occurs. Automatically play the content stored in the device or run the set app.
  • Page 42 [Status Mailing] [Ez Setting] [Status Mailing] This feature configures the system so that the status of the device is assessed and then notified to the administrator by e-mail. • [On/Off]: Turns [Status Mailing] on or off. • [Mailing Option], [Scheduling]: Sets the email sending interval. •...
  • Page 43 • [Network Content Sync]: Sync up multiple signage connected to the same network. ConnectedCare] [Ez Setting] ConnectedCare] You can install the [LG ConnectedCare] (fault diagnosis) solution for fault diagnosis and prediction service. • [Install]: Installs the [LG ConnectedCare] solution. 1) [ENTER ACCOUNT NUMBER]: Enters the 6-digit account number to install the [LG ConnectedCare] solution.
  • Page 44 [Leveler Tool] [Ez Setting] [Leveler Tool] You can check the horizontal and vertical level status when installing the product. Check the tilt of the product • The bubble and angle indicator in the leveler show the degree of tilt of the product. •...
  • Page 45 • Advanced Settings - Auto Bright: Turning on this feature will automatically adjust the monitor screen brightness to match the surrounding environment. - Picture Mode: Set the same picture mode for all external input supported by this product. - Input Auto Switching: When an external input is inserted, it is automatically converted to the relevant external input.
  • Page 46 General [Language] [General] [Language] You can select the menu language to be displayed on the screen. • [Menu Language]: Sets the language of your Signage monitor. • [Keyboard Languages]: Sets the language of the keyboard displayed on the screen. [System Information] [General] [System Information] This feature displays information such as the device name, software version, and storage space.
  • Page 47 [Power] [General] [Power] Power-related feature settings [No Signal Power Off (15 Min)] Set whether to use the 15 Min Auto Off feature. • You can set this option to [On] or [Off]. • If you set this feature to [On], the product turns off after it’s remained in No Signal status for 15 minutes. •...
  • Page 48 [PM Mode] • [Power Off (Default)]: Set the normal DC off mode. • [Sustain Aspect Ratio]: The PC retains the Extended Display Identification Data (EDID) even when the power is off. • [Screen Off]: Switches to [Screen Off] status when entering DPM, Auto Power Off (15 min, 4 hours), or Abnormal Shut Down mode.
  • Page 49 [Power Indicator] • This function enables you to change the [Power Indicator] settings. • Setting to [On] will turn on [Power Indicator]. • Setting to [Off] will turn off [Power Indicator]. • Regardless of [On] or [Off] settings in [Power Indicator], [Power Indicator] will be turned on for approximately 15 seconds.
  • Page 50 [Certificate Download] • Download the certificates used for 802.1X EAP stored in USB. • Only pem file extension can be downloaded. NOTE • IPv6 connection only supports automatic connection.. [LAN Daisy Chain] • LAN Daisy Chain forms a daisy chain of LAN ports so that even if you connect only one monitor set to a network, the other sets in the daisy chain are connected to the network.
  • Page 51 [Ping Test] Check your network status with the ping test. [Port Control] Unused ports can be blocked for network security. [Connection Domain] Change domain for checking network connection. NOTE • A reboot is recommended for the settings to be applied properly.
  • Page 52 For details, contact your ISP. • LG is not responsible for any malfunction of the display or Internet connection failures due to communication errors/ malfunctions associated with your Internet connection or other connected equipment.
  • Page 53 Tips for When Configuring Wireless Network Settings • The wireless network may be affected by interference from a device that uses 2.4 GHz frequency, such as a wireless telephone, Bluetooth device or microwave. Interference may also be caused by a device that uses 5 GHz frequency such as Wi-Fi devices.
  • Page 54 [Mode] • Sets the [ISM Method] mode. • [Off]: Disable the Brightness Control function. • [Orbiter]: To prevent afterimage on the screen, the screen location moves by 4 pixels in a regular order. (This item is inactivated when the current input is No Signal.) (It only supports the models for exterior use.) •...
  • Page 55 [Start Time] • Set the Start time. • This option is available only when [Repeat] is set to [Schedule]. • You cannot set the same time for Start time and End time. [End Time] • Set the End time. • This option is available only when [Repeat] is set to [Schedule].
  • Page 56 * How to reset or delete User Image / User Video • Reset using [Admin] [Factory Reset] • Open the Player app -> Click “Delete” button at the top right of the screen -> Delete downloaded image / video [User Agreement] [General] [User Agreement] Check the terms and conditions or change whether to agree or not.
  • Page 57 2.4GHz. • When you set iBeacon, LG Beacon will be set to be the same as the value of iBeacon field. But the LG Beacon setting item won’t be provided separately.
  • Page 58 [Control Interface] Devices connected to the display can be controlled via the interface. • [PC/OPS Power Control]: Enable you to control the power of PC or OPS as you turn the display on and off. - [Disable]: Disable [PC/OPS Power Control]. - [Sync(On)]: Set the PC/OPS power to be turned on when the display is turned on.
  • Page 59 [SIMPLINK Setup] • When the [SIMPLINK Setup] is set to [On], you can use the SIMPLINK provided by LG Signage. • [Device ID]: Set the ID of the device connected via CEC wiring. You can choose a value between [All] and [E].
  • Page 60 This mode is used to reduce the noise of the fan. Adjusted to the set fan control and brightness. [LG promota] This feature allows connection of promota app on mobile device. For more information on how to use it, please visit the promota website (https://www.promota.net/).
  • Page 61 Display [Select Mode] [Display] [Select Mode] [Mode] This feature enables you to choose the optimal picture mode for your installation environment. • [Mall/QSR], [Transportation], [Education], [Gov./Corp.]: Display the picture optimally for your installation environment. • [General]: Display the picture at normal contrast, brightness, and sharpness. •...
  • Page 62 [Brightness Settings] [Display] [Picture User Settings] [Brightness Settings] You can adjust the brightness of the entire screen. [Panel Brightness] (LED Light) Controls the level of screen brightness by adjusting the backlight. The closer to 100 the brighter. • Decrease the [Panel Brightness] (LED Light) to reduce energy consumption. •...
  • Page 63 [Gamma] Adjusts the medium brightness of the picture. • expresses the gradation in ITU-R BT.1886, which is an international standard. [Black Level] Adjusts the darkness of the screen in order to display a perfect black. Select [Black Level] to match the color range of the external input device.
  • Page 64 [Color Settings] [Display] [Picture User Settings] [Color Settings] [Color] Tones down or up the colors displayed on the screen. The closer to 100 the deeper the color. [Tint] Adjusts the color balance between red and green displayed on the screen. The closer to Red 50, the redder the color will be.
  • Page 65 [White Balance] The function to adjust each color to be reproduced more accurately based on white allows you to adjust the overall color tone of the screen to your preference. • [Color Temperature]: You can set the color to make the display look cooler or warmer. •...
  • Page 66 [Clarity Settings] [Display] [Picture User Settings] [Clarity Settings] You can adjust the contrast of a Picture to show it more clearly. [Sharpness] Adjusts the sharpness of the image. The closer to 50, the sharper and clearer the image will be. [Noise Reduction] Removes small dots that stand out so as to make the image clean.
  • Page 67 [Select Content Type] • You can set the Normal or Video label for each external input. [Aspect Ratio] [Display] [Aspect Ratio] [User Selection] This feature enables you to change the picture size to view the picture at its optimal resolution. •...
  • Page 68 [Advanced Setting] [Display] [Advanced Setting] [OLED Panel Care] • [Pixel Cleaning]: Prevent the screen from occurring problem while watching the same channel for a long period of time. [Energy Saving] • [Brightness Control]: Adjust the brightness of the screen to save energy. - [Auto]: Automatically adjust the brightness of the screen according to ambient light.
  • Page 69 [HDMI IT Content] Set the HDMI IT Contents function. • [Off]: Disable the HDMI IT Contents function. • [On]: Enable the HDMI IT Contents function. This feature automatically changes the monitor’s picture mode based on HDMI Contents information when an HDMI signal is entered.
  • Page 70 Sound [Use Main Speaker] [Sound] [Sound Out] [Use Main Speaker] You can output sound through the main speaker. [Use Wired Speaker] [Sound] [Sound Out] [Use Wired Speaker] [Optical Out Device] Connect audio devices that support optical digital to the optical digital audio output port to enjoy richer sound more conveniently from your Signage.
  • Page 71 Some recently connected devices may automatically attempt to reconnect to the Signage monitor when it is turned • It is recommended that you set LG audio devices that support LG Sound Sync to LG TV mode or LG Sound Sync mode before connecting.
  • Page 72 [Digital Sound Output] [Sound] [Advanced Settings] [Digital Sound Output] Allows you to change settings for [Digital Sound Output]. • [Sound] [Sound Out] You can set the settings when [Use Wired Speaker] is [Optical Out Device] / [HDMI(ARC) Device]. • When operating [Pass Through], sound effects may not be output. •...
  • Page 73 Admin [Lock Mode] [Admin] [Lock Mode] [Home Dashboard Lock] When you set the Home Dashboard Lock, you can limit the change in the settings of the Home Dashboard. [USB Lock] This feature enables you to configure the USB lock feature so that settings or content cannot be changed. [OSD Lock] This feature enables you to configure the OSD lock feature so that settings or content cannot be changed.
  • Page 74 [Change Password] This feature enables you to set the password you use to enter the Installation menu. Enter your current password. Enter a new 6-digit password. Enter the same password again in the Confirm Password field for confirmation. [Software Update] Use software updates to check and obtain the available version.
  • Page 75 [IDPS Settings] • IDPS can be activated or deactivated by choosing On/Off [Install Admin Certificate] • Administrator must install administrator certificate before applying administrator IDPS rule. [Update IDPS Rule Package] • In addition to the default rules, new security rules set by the administrator can be applied and updated [Version Info] •...
  • Page 76 CONTENT MANAGER Web Login • Different features are supported depending on the product. This Signage product comes with a feature that enables you to access it on your PC or mobile device. - Content Manager, Group Manager 2.0, Control Manager, Log Out, Change Password menus are provided. •...
  • Page 77 [Delete] Select your desired type of content from the tab on the left and click [Delete] in the upper right-hand corner of the screen. Select the content you wish to delete. Click [Delete] at the bottom of the screen. You can see that the content has been deleted. [Options] Click [Options] in the upper right-hand corner of the screen.
  • Page 78 [Scheduler] (Scheduler) The Content Manager app’s scheduler feature enables certain content to be played at a scheduled time through a playlist or external input. [Creating a Schedule] Click [New Schedule] in the upper right-hand corner of the screen. Choose between [Playlist] and [Input Source]. 1) If you have selected [Playlist], select the playlist you wish to schedule the playback of.
  • Page 79 [Delete Schedule] Click [DELETE] in the upper right-hand corner of the screen. Select the schedules you wish to delete. Click [DELETE]. Check that the schedules have been deleted. [Calendar View] When you have registered schedules, click [Calendar View]. You can see that the schedules registered are displayed in the form of a timetable. [Distribute] Click [Distribute] in the upper right-hand corner of the screen.
  • Page 80 Supported Photo & Video Files NOTE • Subtitles are not supported. • The photo feature is not supported in OLED model. Supported video codecs Extension Codec .asf, .wmv Video VC-1 Advanced Profile (except WMVA), VC-1 Simple and Main Profiles Audio WMA Standard (except WMA v1/WMA Speech) .avi Video...
  • Page 81 Maximum transmit ratio FHD movie H.264 1920 x 1080@60P BP/MP/HP@L4.2 40 Mbps HEVC 1920 x 1080@60P Main/Main10@L4.1 40 Mbps UHD movie H.264 3840 x 2160@30P BP/MP/HP@L5.1 50 Mbps (ULTRA HD models only) HEVC 3840 x 2160@60P Main/Main10@L5.1 60 Mbps HFR Video HEVC 3840 x 2160@120P Main/Main10@L5.2 Max 60 Mbps (HFR models only) Dolby Vision Video HEVC 3840 x 2160@60P Main/Main10@L5.1 Max 50 Mbps...
  • Page 82 • ULTRA HD video (ULTRA HD models only): 3840 X 2160, 4096 X 2160 • Some HEVC-encoded ULTRA HD videos other than the content officially provided by LG Electronics may not be played. • Some codecs can be supported after a software upgrade.
  • Page 83 Tips for using USB storage devices • Only USB storage devices are recognized. • USB storage devices connected to the monitor through a USB hub may not work properly. • USB storage devices that use an automatic recognition program may not be recognized. •...
  • Page 84 • If your USB storage device has multiple partitions, or if you use a USB multi-card reader, you can use up to four partitions or USB memory devices. • If a USB storage device is connected to a USB multi-card reader, its volume data may not be detected. •...
  • Page 85 Group Manager 2.0 This feature enables you to group together multiple monitor sets on a single network into the same group and to distribute content (schedules and playlists) or copy setting data on a group basis. This feature has two modes, Master and Slave, and it can access the browser on your PC or mobile device.
  • Page 86 [GROUP MANAGEMENT] • Creating a New Group 1. Click [Add New Group]. 2. Enter a group name. 3. Click [Add Device], select the devices you wish to add to the group, and add them. 4. Click [Done], and you will see that a new group has been created. •...
  • Page 87 [Setting Data Cloning] Select your desired group and click Clone. Check that the data have been copied on the slave sets. [Content Distribute] Select the type of content you wish to distribute (Schedules or Playlists). Select the content you wish to distribute. Select the group to which you wish to distribute the content and click [Distribute].
  • Page 88 Gallery Mode This mode allows you to appreciate the natural environment and famous paintings. Open the [Gallery Mode] app. • You can click and play the representative theme image that appears in the middle of the screen, or click the theme preview image that appears at the bottom of the screen to play.
  • Page 89 Screen Share This feature allows the screen of a user’s device such as a mobile or PC Windows to be shared with a display using a wireless connection such as WiDi or Miracast. How to Use [Screen Share] [Screen Share] Connect according to the instructions provided by the guide that can be accessed through the CONNECTION GUIDE button in the upper right.
  • Page 90 MANAGEMENT TOOLS Control Manager Control and check the status of the display through the Web browser. This function is available for PCs and mobile devices. Different features are supported depending on the product. Function • [Dashboard]: Display a summary of the product’s status and provides links to each page. •...
  • Page 91 Picture ID AUDIO (RGB/DVI) RS-232C OUT RS-232C OUT RS-232C OUT [Picture ID] is used to change the settings of a specific set (display) using a single IR receiver for multi-vision. Communication is possible between a monitor with an IR receiver and other monitors using RS-232C cables. Each RS-232C IN RS-232C IN RS-232C IN...
  • Page 92 TO CONTROL AN EXTERNAL PC USING TOUCH SCREEN • This only applies to certain models. Connecting to a PC Connecting this product to a PC with a USB cable (Type A to Type B) allows you to control the connected PC by touching the screen of the product.
  • Page 93 IR CODE • All models do not support the HDMI/USB function. • Some key codes may not be supported depending on the model. Code (Hex) Function Remarks Remote control button (Power) MONITOR ON Remote control button MONITOR OFF Remote control button Remote control button INPUT (Select input) Remote control button...
  • Page 94 Code (Hex) Function Remarks (Settings/Menu) Remote control button Auto Configuration Remote control button (Up) Remote control button (Down) Remote control button Remote control button (Right) (Left) Remote control button Remote control button (OK) (BACK) Remote control button Tile Remote control button Exit Remote control button Picture ID On (red)
  • Page 95 CONTROLLING MULTIPLE PRODUCTS • This only applies to certain models. Use this method to connect several products to a single PC. You can control several products at a time by connecting them to a single PC. In the Option menu, the Set ID must be between 1 and 1000 without being duplicated. Connecting cables •...
  • Page 96 Communication Parameter NOTE • When using 3-wire connections (non-standard), an Baud Rate: 9600 BPS IR daisy chain cannot be used. Data Length: 8 bits • Be sure to only use the provided gender to connect Parity Bit: None properly. Stop Bit: 1 bit •...
  • Page 97 Command Reference List Command Data (Hexadecimal) [Power] 00 to 02 Select Input See Select Input [Aspect Ratio] See [Aspect Ratio] [Brightness Control] 00 to 04 [Select Mode] See [Select Mode] [Contrast] 00 to 64 [Brightness] 00 to 64 [Sharpness] 00 to 32 [Color] 00 to 64 [Tint]...
  • Page 98 Command Data (Hexadecimal) [Software Version] [White Balance] Red Gain 00 to FE [White Balance] Green Gain 00 to FE [White Balance] Blue Gain 00 to FE [White Balance] Red Offset 00 to 7F [White Balance] Green Offset 00 to 7F [White Balance] Blue Offset 00 to 7F [Backlight]...
  • Page 99 Command Data (Hexadecimal) [Power On Status] 00 to 02 Wired [Wake On LAN (Networked 00 to 01 Standby Mode)] [Screen Rotation] 00 to 03 [Time Sync] n, 16 00 to 01 [Contents Sync] 00 to 01 [LAN Daisy Chain] n, 84 00 to 01 [External Input Rotation] n, 85...
  • Page 100 Command Data (Hexadecimal) [Play Backup Content] n, a1 See [Play Backup Content] [Digital Audio Input] n, a2 00 to 01 [Booting Logo Image] n, a3 00 to 01 [SoftAP] n, a4 00 to 01 [Natural Size] n, a5 00 to 64 Play Saved Internal Media n, a8 See Play Saved Internal Media...
  • Page 101 Command Data (Hexadecimal) [Average Picture Level Auto n, be 00 to 01 Control] Read Brightness Value [Screen Fault Detection] 00 to 01 [Stereo Mode] n, c2 00 to 02 [HDR Picture Mode] n, c4 See [HDR Picture Mode] [Dynamic Tone Mapping] n, c5 00 to 01 [LED Local Dimming]...
  • Page 102 Transmission/Reception Protocol Transmission (Command1)(Command2)( )(Set ID)( )(Data)(Cr) * (Command1): This command is used to identify between the adjustment setting or the user adjustment modes. * (Command2): This command is used to control the monitor. * (Set ID): Used for selecting a set you want to control. A unique Set ID can be assigned to each set ranging from 1 to 1000 (01H to 3E8H) under Settings in the OSD menu.
  • Page 103 01. [Power] (Command: k a) E8: SI App F0: SDI 1 Controls the power on/off status of the monitor. F2: SDI 3 Transmission F3: SDI 4 (k)(a)( )(Set ID)( )(Data)(Cr) F4: Dual Link (SDI 1&2) Data 00: [Off] F5: Dual Link (SDI 3&4) 01: [On] F6: Qual Link: Auto 02: Restart...
  • Page 104 05. [Select Mode] (Command: d x) 06. [Contrast] (Command: k g) Selects a mode. Adjusts the screen contrast. Transmission Transmission (d)(x)( )(Set ID)( )(Data)(Cr) (k)(g)( )(Set ID)( )(Data)(Cr) Data 00: [Mall/QSR] Data 00-64: Contrast 0-100 01: [General] Acknowledgment 02: [Gov./Corp.] (g)( )(Set ID)( )(OK/NG)(Data)(x) 03: [Transportation] 04: [Education]...
  • Page 105 10. [Tint] (Command: k j) 13. [Sound Mode] (Command: d y) Adjusts the screen tints. Selects a sound mode. Transmission Transmission (k)(j)( )(Set ID)( )(Data)(Cr) (d)(y)( )(Set ID)( )(Data)(Cr) Data 00-64: Tint Red 50-Green 50 Data 01: [Standard] 02: [Music] Acknowledgment 03: [Cinema] (j)( )(Set ID)( )(OK/NG)(Data)(x)
  • Page 106 16. [Current Time] 1 (year/month/day) (Command: 18. [No Signal Power Off(15Min)] (Command: f g) f a) Sets the monitor to enter Automatic Standby mode if there is no signal for 15 minutes. Sets the Clock 1 (year/month/day) values and Auto Time. Transmission Transmission (f)(g)( )(Set ID)( )(Data)(Cr)
  • Page 107 21. [Default] Settings (Command: f k) 24. Time Elapsed (Command: d l) Executes Reset. Displays the time that has elapsed after your monitor has turned on. (Initialize Screen can only be executed in RGB input mode.) Transmission Transmission (d)(l)( )(Set ID)( )(Data)(Cr) (f)(k)( )(Set ID)( )(Data)(Cr) Data FF: Read status...
  • Page 108 27. [White Balance] Red Gain (Command: j m) 30. [White Balance] Red Offset (Command: s x) Adjusts the red gain value for white balance. Adjusts the red offset value for white balance. Transmission Transmission (j)(m)( )(Set ID)( )(Data)(Cr) (s)(x)( )(Set ID)( )(Data)(Cr) Data 00-FE: Red Gain 0-254 Data...
  • Page 109 33. [Backlight] (Command: m g) 36. [Tile Mode] Check (Command: d z) Adjusts the backlight brightness. Checks the tile mode. Transmission Transmission (m)(g)( )(Set ID)( )(Data)(Cr) (d)(z)( )(Set ID)( )(Data)(Cr) Data 00-64: Backlight 0-100 Data FF: Check Tile Mode Acknowledgment Acknowledgment (g)( )(set ID)()(OK/NG)(Data)(x) (z)( )(Set ID)( )(OK/NG)(Data1)(Data2)(Data3)(x)
  • Page 110 39. [DPM (Standby Mode)] (Command: f j) 42. [Fail Over] Mode (Command: m i) Sets the DPM(Display Power Management) function. Selects the Fail Over mode. Transmission Transmission (f)(j)( )(Set ID)( )(Data)(Cr) (m)(i)( )(Set ID)( )(Data)(Cr) Data 00: [Off] Data 00: [Off] 02: 10 seconds 01: [Auto] 04: 1 minute...
  • Page 111 44. Remote Control Key Lock (Command: t p) 46. Status Check (Command: s v) Configures the settings of the product’s remote control key. Checks the current signal of the product. Transmission Transmission (t)(p)( )(Set ID)( )(Data)(Cr) (s)(v)( )(Set ID)( )(Data)( )(FF)(Cr) Data 00: Unlocks all keys Data...
  • Page 112 48. [PM Mode] (Command: s n, 0c) Data 09 (when checking the fan speed) Sets the PM mode. Acknowledgement Transmission (v)( )(Set ID)( )(OK/NG)(Data)(Data1_1)(Data1_2) (s)(n)( )(Set ID)( )(0c)( )(Data)(Cr) …(DataN_1)(DataN_2)(x) Data 00: [Power Off] (Basic) Data1_1:00~ff: First fan speed top 1 Byte 01: [Sustain Aspect Ratio] Data1_2: 00~ff: First fan speed bottom 1 Byte 02: [Screen Off]...
  • Page 113 50. [Network Setting] (Command: s n, 80 or 81 or 51. [Power On Status] (Command: t r) Sets the Power On status of the monitor. Configures network and DNS settings. Transmission Transmission (t)(r)( )(Set ID)( )(Data)(Cr) (s)(n)( )(Set ID)( )(Data1)( )(Data2)( ) Data 00: [LST (Last Status)] (Data3)( )(Data4)( )(Data5)(Cr)
  • Page 114 54. [Time Sync] (Command: s n, 16) 57. [External Input Rotation] (Command: s n, 85) Sets Time Sync. Sets the External Input Rotation feature. Transmission Transmission (s)(n)( )(Set ID)( )(1)(6)( )(Data)(Cr) (s)(n)( )(Set ID)( )(8)(5)( )(Data)(Cr) Data 00: [Off] Data 00: [Off] 01: [On] 01: 90 degrees...
  • Page 115 60. [Brightness Scheduling] (Command: s s) 61. [Multi Screen] Mode & Input (Command: x c) Sets Brightness Scheduling. Saves and controls Multi Screen modes and inputs. Transmission Transmission (s)(s)( )(Set ID)( )(Data1)( )(Data2)( )(Data3)(Cr) (x)(c)( )(Set ID)( )(Data1)( )(Data2)( )(Data3)( )(Data4) ( )(Data5)( )(Cr) Data 1 1.
  • Page 116 62. [Aspect Ratio] (Multi screen) (Command: x d) 65. Stop Video (Command: k x) Controls the aspect ratio of Multi Screen. Controls Stop Video. Transmission Transmission (x)(d)( )(Set ID)( )(Data1)( )(Data2)(Cr) (k)(x)( )(Set ID)( )(Data)(Cr) Data1 01: Controls the Main input Data 00: The Stop Video feature is on.
  • Page 117 69. [Holiday Setting] (Command: s n, 9b) 3. Deleting a Schedule E0: Deletes all holiday schedules Sets holidays. E1: Deletes the 1st holiday schedule Transmission E2: Deletes the 2nd holiday schedule 1. (s)(n)( )(Set ID)( )(9)(b)( ) E3: Deletes the 3rd holiday schedule (Data1)( )(Data2)( )(Data3)( ) E4: Deletes the 4th holiday schedule (Data4)( )(Data5)( )(Data6)(Cr)
  • Page 118 70. [UPnP] (Command: s n, 9c) 73. [Wi-Fi Lock] (Command: s n, 9f) Sets UPnP.mode. Sets Wi-Fi Lock. Transmission Transmission (s)(n)( )(Set ID)( )(9)(c)( )(Data)(Cr) (s)(n)( )(Set ID)( )(9)(f)( )(Data)(Cr) Data 00: [Off] Data 00: Wi-Fi Unlock 01: [On] 01: Wi-Fi Lock Acknowledgment Acknowledgment (n)( )(Set ID)( )(OK/NG)(9)(c)(Data)(x)
  • Page 119 75. [Play Backup Content] (Command: s n, a1) 76. [Digital Audio Input] (Command: s n, a2) When there is no input signal, this feature automatically plays Sets Digital Audio Input. the content stored in the device or runs the set app. Transmission Transmission (s)(n)( )(Set ID)( )(a)(2)( )(Data)(Cr)
  • Page 120 79. [Natural Size] (Command: s n, a5) 82. [Audio Out] (Command: s n, aa) Sets the Natural Size feature. Sets Audio Out to Off/Variable/Fixed. Transmission Transmission (s)(n)( )(Set ID)( )(a)(5)( )(Data)(Cr) (s)(n)( )(Set ID)( )(a)(a)( )(Data)(Cr) Data 00-64: Natural Size 0 - 100 Data 00: [Off] 01: [Variable]...
  • Page 121 85. [Timer Power On] Scheduling (Command: f d) 86. [Time to Off] Scheduling (Command: f e) Sets On Timer settings. Sets Off Timer settings. Depending on the model, the number of schedules for Timer Depending on the model, the number of schedules for Timer Power On can be either 16 or 21.
  • Page 122 87. LCIN008 Control (Command: s n, b8) 90. Change SetID (Command: j x) It controls the LCIN008 device. Changes and checks SetID. 1. When it is a general LED model Transmission (s)(n)( )(Set ID)( )(b)(8)( )(Data1)(Data2)(Cr) Transmission (j)(x)( )(Set ID)( )(Data1)( )(Data2)(Cr) Data 1 00: LCIN008 Power 01: LCIN008 Brightness Data1 Data2: 00 01 ~ 03 e8 (1~1000)
  • Page 123 93. [Ultra HD Deep Color] (Command: s n, af) 95. [Input Manager] (Command: s n, b1) It sets the Ultra HD Deep Color mode for each input. It sets labels by input. Transmission Transmission (s)(n)( )(Set ID)( )(a)(f)( )(Data1)( )(Data2)(Cr) (s)(n)( )(Set ID)( )(b)(1)( )(Data1)( )(Data2)(Cr) Data1 70: DVI-D Data1 90: HDMI1...
  • Page 124 98. [Scan Inversion] (Command: s n, 87) 101. Read Brightness Value (Command: m u) Checks the brightness value. It controls the on/off status of Scan Inversion. Transmission Transmission (m)(u)( )(Set ID)( )(FF)(Cr) (s)(n)( )(Set ID)( )(8)(7)( )(Data)(Cr) Data 00: Off 01: On Acknowledgment (u)()(SetID)()(OK/NG)(Data1)(Data2)(Data3)(Data4)
  • Page 125 104. [HDR Picture Mode] (Command: s n, c4) 107. [USB2 to HDBaseT] (Command: s n, c3) Selects a HDR Picture Mode. Sets USB2 to HDBaseT. Transmission Transmission (s)(n)( )(Set ID)( )(c)(4)( )(Data)(Cr) (s)(n)( )(Set ID)( )(c)(3)( )(Data)(Cr) Data 00: Mall/QSR Data 00: [Off] 01: General...
  • Page 126 110. [Color Calibration] (Command: s n, d6) 114. Waveform On/Off (Command: s n, e8) Selects Color Calibration. Controls the on/off function of the Waveform. Transmission Transmission (s)(n)( )(Set ID)( )(d)(6)( )(Data)(Cr) (s)(n)( )(Set ID)( )(e)(8)( )(Data)(Cr) Data 00: Off Data 00: Off 01: On 01: On...
  • Page 127 118. SDR/HDR Signal Format (Command: s n, ec) 121. Gen Lock (Command: s n, dc) Sets the SDR/HDR signal format. Controls the on/off function of Gen Lock. Transmission Transmission (s)(n)( )(Set ID)( )(e)(c)( )(Data)(Cr) (s)(n)( )(Set ID)( )(d)(c)( )(Data)(Cr) Data 00: Auto Data 00: Gen Lock turned off...
  • Page 128 123. [Smart Brightness Control] (Command: s n, 55) 126. Video Position (Command: s n, 8f) Sets the Smart Brightness Control. Sets the video position for the Cinema LED. Transmission Transmission (s)(n)( )(Set ID)( )(5)(5)( )(Data)(Cr) (s)(n)( )(Set ID)( )(8)(f)( )(Data1)( )(Data2)(Cr) Data 00: Manual Data1+Data2...
  • Page 129 3) Secure connection on/off (secure connection) Data1 03 Data2 00: Off 01: On 4) FQDN on/off (fully qualified domain on/off) Data1 04 Data2 00: Off 01: On 5) FQDN value (fully qualified domain name) Data1 05 Data2 01 ~ 40: Length of the FQDN value (0~64) Data3 21 ~ FE: FQDN value (ASCII code) DataN 21 ~ FE: FQDN value (ASCII code) e.g.
  • Page 130 TROUBLESHOOTING » Each model may have different points to check. » For information on your PC settings, refer to the Windows Help. Model corresponding to sentence color COMMON VIDEO WALL SMALL INCH ENCLOSURE OLED STRETCH TOUCH Issues Related to Use •...
  • Page 131 • The screen is displayed abnormally. - Connect the signal cable that matches with the source input signal. Condensation may appear on the screen. It will disappear in a certain period of time after the product is powered The condensation formed inside the product is a natural phenomenon and is not covered under warranty. (IPX6 is a standard to protect the product from 100L of water per minute and not from infiltration of moisture in the air into the set.) When connecting the panel and the Signage box, check their serial numbers and make sure they match.
  • Page 132 Issues Related to Screen (Color) • Screen has poor color resolution (16 colors). - Use PC settings to set the color to 24 bits (True Color) or above. • Screen color is unstable or mono-colored. - Check the connection status of the signal cable. Or, re-insert the PC graphics card. •...
  • Page 133 Other Issues • The power suddenly turned off. - Check if the auto-off function is activated on the settings related time. - Power source has not being supplied properly. See if the product power cord is connected properly. - Check the power control settings. If the internal temperature of the enclosure rises, the power may shut down.
  • Page 134 Issues Related to Touch • Touch does not respond. This may occur when the USB cable between PC and product is not connected. Remove the USB cable and connect it again in 10 seconds. Make sure that your PC’s power cord is firmly plugged into a power outlet and restart your PC. Touch may not respond when the system is down due to the unstable network.
  • Page 135 Image sticking • After-image appears when the product is turned off. - If you use a fixed image for a long time, the pixels may be damaged. Use the screen-saver function. - When a dark image is displayed on the screen after an image with high contrast (black and white or gray), this may cause image sticking.