LG WM6998HVA Owner's Manual

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OWNER'S MANUAL

WASHER AND DRYER

Read this owner's manual thoroughly before operating the

appliance and keep it handy for reference at all times.

ENGLISH

WM6998H*A

www.lg.com

MFL71776114

Rev.06_083024

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Summary of Contents for LG WM6998HVA

Page 1 Scan to see the online manual. OWNER'S MANUAL WASHER AND DRYER Read this owner's manual thoroughly before operating the appliance and keep it handy for reference at all times. ENGLISH WM6998H*A www.lg.com MFL71776114 Copyright © 2023-2024 LG Electronics. All Rights Reserved Rev.06_083024...
Page 2 Adding Cleaning Products Control Panel Wash Cycles Cycle Modifiers Dry Cycles Options and Extra Functions More Options and Settings 41 SMART FUNCTIONS Using LG ThinQ Application Smart Diagnosis Function 45 MAINTENANCE Regular Cleaning Periodic Maintenance Care in Cold Climates 54 TROUBLESHOOTING...
Page 3 IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE Safety Messages Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.
Page 4 • Use this appliance only for its intended purpose. • If the product has been submerged in water, sitting in standing water, or waterlogged, do not come in contact with the product and immediately contact an LG Electronics Customer Information Center for instructions before resuming use.
Page 5 IMPORTANT SAFETY INSTRUCTIONS • Keep the area underneath and around your appliances free of combustible materials (lint, paper, rags, etc.), gasoline, chemicals and other flammable vapors and liquids. • Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
Page 6 IMPORTANT SAFETY INSTRUCTIONS Grounding Instructions • Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or service personnel if you are in doubt whether the appliance is properly grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper outlet installed by a qualified electrician.
Page 7 IMPORTANT SAFETY INSTRUCTIONS CAUTION STATEMENTS CAUTION • To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following: Installation • Install the product on a firm and level floor. Operation •...
Page 8 • For your safety and for extended product life, use only authorized components. The manufacturer is not responsible for product malfunction, property damage or bodily injury caused by the use of separately purchased unauthorized components, parts, or non-LG products. Front View...
Page 9 PRODUCT OVERVIEW Accessories Hot and Cold Water Hoses Optional Accessories (sold separately) Included Accessories † Pedestal † Pedestal Washer Non-skid Pads † Check the width of the pedestal before Hole Caps purchasing to make sure that it matches the width of your appliance (27" (70 cm) or 29" (74 Wrench cm)).
Page 10 10 INSTALLATION INSTALLATION Before Installing Installation Overview Please read the following installation instructions first after purchasing this washer or transporting it to another location. Choosing the Proper Location Unpacking and Removing Shipping Material Connecting the Inlet Hoses Connecting the Drain Hose Leveling the Washer Final Installation Check WARNING...
Page 11 INSTALLATION • Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel- Do not contact the following parts while the appliance is energized: pump, valve, motor, control board, heater. Tools Needed Flooring •...
Page 12 12 INSTALLATION Stacking or Pedestal Installation Lift the washer off the foam base. The washer can be stacked on top of a pedestal or • After removing the carton and shipping pedestal washer. material, lift the washer off the foam base. •...
Page 13 • Do not reuse old hoses. Use only new hoses when installing the washer. Old hoses could leak or burst causing flooding and property damage. Contact an LG Customer Information Center for assistance in buying hoses. NOTE • Periodically check the hoses for cracks, leaks, and wear, and replace the hoses every five years.
Page 14 14 INSTALLATION Connecting the Drain Hose Connect the water supply hoses. • Connect the water inlet hoses to the hot Connect the drain hose to either a standpipe or and cold water faucets tightly by hand and laundry tub. then tighten another 2/3 turn with pliers. WARNING •...
Page 15 INSTALLATION Hang the end of the drain hose over the side of the laundry tub. Use the provided tie strap to secure the drain hose in place. Use the provided tie strap to secure the drain hose in place. If the water valves and drain are built into the wall, fasten the drain hose to one of the water hoses with the provided tie strap (ribbed...
Page 16 16 INSTALLATION How to Level the Washer Using Non-Skid Pads If you install the washer on a slippery surface, it Position the washer in its final location. may move because of excessive vibration. Incorrect leveling may cause malfunction through • Take special care not to pinch, strain, or noise and vibration.
Page 17 INSTALLATION • Do not modify the power cord and plug provided Make sure that water is supplied, that the with the appliance. Do not damage it when washer does not rock or vibrate excessively, installing or moving the appliance. Doing so may and that it drains well during the spin cycle.
Page 18 18 OPERATION OPERATION Before Use WARNING • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance. Operation Overview Sort laundry and load the washer. • Sort laundry by fabric type, soil level, color and load size as needed. Open the door and load items into the washer.
Page 19 OPERATION Begin cycle. • Press the Start/Pause button to begin the cycle. The door locks, and the washer agitates briefly without water to measure the weight of the load. • If the Start/Pause button is not pressed within a certain time, the washer shuts off and all settings are lost.
Page 20 20 OPERATION By Colors By Soil By Fabric By Lint Lights Normal Easy Care Lint Collector Darks Light Sturdy CAUTION • Clothing or articles that are waterproof or water-resistant must be washed in the Waterproof, Bedding, Bulky/Large, or Jumbo Wash cycle only. (Examples include water resistant clothing, mattress covers, outdoor clothes, and plastic mats.) Failure to do so may result in personal injury or damage to the washer, clothes, walls, floor, and surrounding objects due to abnormal vibration.
Page 21 OPERATION Adding Cleaning Products • For best performance, load clothes as shown. About Detergent Use This washer is designed for use with only HE (High- Efficiency) detergents. - Do not press down on items while stacking • HE detergents produce fewer suds, dissolve more efficiently to improve washing and rinsing them in the drum.
Page 22 22 OPERATION Single-Use Detergent Packs / Gel or reservoir and the fabric softener into the smaller reservoir. Tablet Detergents • Use only liquid HE detergents in the Place liquid or powdered detergent packs, or gel ezDispense detergent reservoir. or tablet detergents in the drum before loading •...
Page 23 OPERATION • Do not remove the dispenser drawer while the • Place liquid chlorine bleach ONLY in the product is in operation. compartment at the rear of the manual dispenser. • Remove detergent/softener in the ezDispense reservoirs before moving the washer. •...
Page 24 24 OPERATION • If you use a detergent that does not dissolve easily or a detergent with high viscosity, it will leave a residue and clog the dispenser. Liquid Bleach Compartment This compartment holds liquid bleach, which is dispensed automatically at the proper time during the wash cycle.
Page 25 OPERATION Control Panel Control Panel Features Power On/Off Button • Press this button to turn the washer on or off. • Pressing this button during a cycle will cancel that cycle and any load settings will be lost. • The door will unlock after a brief pause. NOTE •...
Page 26 26 OPERATION Option and Extra Function Buttons • These buttons allow you to select additional cycle options. Time and Status Display Status Display • The display shows the settings, estimated time remaining, options, and status messages. Door Lock Indicator • This indicator lights up when the cycle starts and the door is locked. •...
Page 27 OPERATION Wash Cycles The wash cycles are designed for specific types of wash loads. Select the cycle that best matches the load contents for maximum wash performance and fabric care. See Sorting Laundry section for best results, and follow the fabric care labels on your garments. For a guide to fabric care symbols, see Sorting Laundry section.
Page 28 28 OPERATION Cycle Normal Wash Temp. Default: Warm Available: All Spin Speed Default: High Available: Ex. High, High, Medium, Low Soil Level Default: Medium Available: All Dry Option Default: Off Available: Off, Energy Saver, Normal Cycle AI Wash Description This cycle adjusts wash and rinse patterns automatically after detecting load size. Wash Temp.
Page 29 OPERATION Cycle Delicates Description Suitable for washing dress shirts/blouses, nylons, lingerie, or sheer and lacy clothes which can easily be damaged. (less than 8 lb (3.63 kg)) Wash Temp. Default: Cold Available: Warm, Cold, Tap Cold Spin Speed Default: Medium Available: Medium, Low, No Spin Soil Level Default: Medium...
Page 30 30 OPERATION Cycle Perm. Press Description Use this cycle to minimize wrinkles when washing tablecloths or “wrinkle-free” clothes. Wash Temp. Default: Warm Available: Hot, Warm, Cold, Tap Cold Spin Speed Default: Medium Available: High, Medium, Low, No Spin Soil Level Default: Medium Available: All Dry Option...
Page 31 OPERATION Cycle Sanitary Soil Level Default: Medium Available: All Dry Option Default: Off Available: Off, Normal Cycle Rinse+Spin Description Select this cycle to rinse and spin a load separately from a regular cycle. • This can be helpful in preventing fresh stains from setting in fabrics. •...
Page 32 32 OPERATION Cycle Kids Wear Description Washes children's heavily soiled clothes using a high wash temperature. Wash Temp. Default: Hot Available: Hot, Warm, Cold, Tap Cold Spin Speed Default: High Available: All Soil Level Default: Heavy Available: All Dry Option Default: Off Available: Off, Normal Cycle...
Page 33 Available: All Dry Option Default: Off Available: Off, Normal Download Cycles The wash cycle below can be downloaded on the LG ThinQ App. Cycle Overnight Description Reduces washing noise and continues tumbling after the cycle to prevent wrinkles. Wash Temp.
Page 34 34 OPERATION TurboWash Cold Cycle Steam Fresh Care Pre-wash Wash Delicates Towels Quick Wash Heavy Duty † † Allergiene Perm. Press Dry Only Delicates Dry Perm. Press Dry Tub Clean † Bright Whites Sanitary Rinse+Spin Spin Only Hand/Wool Active Wear Swimwear Kids Wear Jeans...
Page 35 OPERATION Cycle Modifiers Temp. Make sure the wash temperature is suitable for the type of load you are washing. About Modifier Buttons • Press the Temp. button repeatedly to select the Each cycle has default settings that are selected wash and rinse temperature combination for the automatically.
Page 36 36 OPERATION Using Dry Cycles • If you open the door and remove the load before the appliance has finished its programme, Press the Dry button repeatedly to select a dry remember to press the Start/Pause button. cycle. Woolen Articles Energy Saver Do not tumble dry woolen articles.
Page 37 OPERATION • Press the Extra Rinse button to add from 1 to 3 Rotate the knob to select the Dry Only cycle. additional rinses to the cycle. Delay Start Press the Dry button as necessary. Once you have selected the cycle and other settings, press the Delay Start button to delay the start of the wash cycle.
Page 38 38 OPERATION To return to the previous screen, press the NOTE Options button again or press the • If no action is taken for several minutes after (Previous) button. pressing the Options button, the display reverts to the previous screen. NOTE •...
Page 39 Product Cycle Management in run the ezDispense Nozzle Clean function, or the LG ThinQ application. the reservoir may fail to dispense properly. Default Det. Dispense / Default Soft. Additional Settings...
Page 40 40 OPERATION Smart Diagnosis Use this to help troubleshoot errors or malfunctions. • See the Smart Diagnosis section for more details. Reset Settings Select this to delete all the stored data and initialize settings.
Page 41 - This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use. Run the LG ThinQ application and sign in with • Push Alerts your existing account or create an LG account - When the cycle is complete or the appliance to sign in.
Page 42 • LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, • If desired, add bleach to the appropriate or errors caused by network connection.
Page 43 SMART FUNCTIONS (2) This device must accept any interference NOTE received, including interference that may cause undesired operation. • Only one downloaded cycle can be stored on the appliance at a time. Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Page 44 LG ThinQ application. • Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application.
Page 45 MAINTENANCE MAINTENANCE • Wipe with a damp cloth. WARNING • Do not touch the surface or the display with • To reduce the risk of fire, electric shock, or injury sharp objects. to persons, read this entire owner’s manual, including the SAFETY INSTRUCTIONS, before operating this appliance.
Page 46 46 MAINTENANCE After drying the outer filter completely, reassemble it into the cover. • Align the two grooves on the filter and filter cover. Push the mesh filter all the way onto the cover until it clicks into place. Hold the filter assembly over a trash can and pull the handle on the front of the filter to slide the mesh filter off as shown.
Page 47 Reassemble the internal filter and the external filter assembly. LG recommends periodic cleaning of the condenser area for thorough cleaning. The protective grille for the condenser is fixed with a magnet. Please remove it by pulling it.
Page 48 48 MAINTENANCE Cleaning the Drum WARNING Over time, residue may build up in the drum, • Make sure children and pets do not climb into leading to mildew or a musty odor. Run the Tub the drum. Engage the Control Lock feature if Clean cycle monthly to remove residue and needed to prevent children from accidentally prevent odor.
Page 49 MAINTENANCE Turn off the washer, and unplug the power cord. Pull out the dispenser drawer until it stops and press down the disengage button to completely remove the drawer. Securely close the covers on the ezDispense reservoirs. Remove the ezDispense reservoirs from the drawer, and open the reservoir lids.
Page 50 50 MAINTENANCE Wipe around the door seal. • Soak a sponge or a soft cloth in this diluted solution and wipe all around the door seal. Wipe up any moisture with a dry towel or cloth after cleaning. Remove foreign objects and soak the filters in Leave the door open to allow the door seal to white vinegar or a lime scale remover.
Page 51 MAINTENANCE Open the drain pump filter cover. Reassemble the plug onto the drain hose and reclip the drain hose. Drain any remaining water. • Unclip the drain hose and remove the plug from the drain hose to drain the remaining Insert the drain pump filter and twist it water.
Page 52 52 MAINTENANCE When the Water Inlet Hoses Are Disconnect the water inlet hoses. Drain any Frozen water from the hoses. Turn off the washer, and unplug the power cord. Turn off the faucets connected to the water inlet hoses. Pour hot water on the frozen faucets to thaw Plug the power cord into a properly grounded the water inlet hoses and remove the water electrical outlet.
Page 53 MAINTENANCE Press the Start/Pause button to make sure the water drains.
Page 54 0.8 fl oz. Do not set the ezDispense default for more than the maximum recommended amount (for full loads). For additional assistance calculating, use the LG ThinQ app. How do I use a special detergent for sportswear or hand washables? Turn off the ezDispense function and use the manual dispenser.
Page 55 TROUBLESHOOTING Proper airflow is critical to the efficient operation of clothes dryers. A lint filter which is full of lint or clogged with fabric softener sheet residue can reduce the airflow to the point that the time required to dry clothing will be greatly increased. Why does my dryer start by itself every few minutes? This is how the Fresh Care feature works.
Page 56 56 TROUBLESHOOTING Problem Possible Cause & Solution The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the Drainage washer. • Move the end of the drain hose so that it is lower than 96 inches (2.4 m). For best performance, the end of the drain hose should be no higher than 66 inches (168 cm).
Page 57 TROUBLESHOOTING Problem Possible Cause & Solution Drum temp error Drum temp is too high. • Unplug and call for service. Compressor error Compressor is malfunctioning. • Unplug the product and call for service. Fan motor error Fan motor is malfunctioning. •...
Page 58 58 TROUBLESHOOTING Problem Possible Cause & Solution Humming or Drain pump is pumping water from the washer at times during a cycle. Gurgling • Normal operation Water sloshing A liquid in the balance ring around the pulsator helps the basket spin smoothly. •...
Page 59 TROUBLESHOOTING Problem Possible Cause & Solution Water Leaking House drain pipes are clogged. • The washer pumps out water very rapidly. Check for water backing up out of the drain pipe during drain. If water is seen coming out of the drain, check for proper drain hose installation and check for restrictions in the drain.
Page 60 60 TROUBLESHOOTING Problem Possible Cause & Solution Incomplete or no Insufficient water supply dispensing of • Make sure that both hot and cold water faucets are turned on all the way. detergent Normal residue • It is normal for a small amount of detergent to remain in the dispenser. If this residue builds up, it can interfere with normal dispensing of detergents.
Page 61 TROUBLESHOOTING Problem Possible Cause & Solution Washer is not filling Washer door is open. properly. • Close the door and make sure that nothing is caught under the door preventing it from closing completely. Water level is too low. • The water will not normally cover the clothes. The fill level is optimized for the wash motion to achieve the best wash performance.
Page 62 62 TROUBLESHOOTING Problem Possible Cause & Solution Clothes take too long Energy Saver option is selected. (on some models) to dry. • If using the Normal cycle, deselect the Energy Saver option that is selected by default. This option reduces enery use by adding an air dry section to the beginning of the cycle. It is normal to feel no heat at the beginning of the cycle while in Energy Saver mode.
Page 63 TROUBLESHOOTING Problem Possible Cause & Solution Clothes were not properly cleaned or rinsed before being placed in the appliance. Staining • Stains on dried clothes could be stains that were not removed during the washing process. Make sure that clothes are being completely cleaned or rinsed according to the instructions for your washer and detergent.
Page 64 64 TROUBLESHOOTING Problem Possible Cause & Solution Clothes have damp Very large load or very small load. Single large item such as a blanket or comforter. spots after a dry • If items are too tightly packed or too sparse the sensor may have trouble reading the cycle.
Page 65 Move the router closer to the appliance or purchase and install a Wi-Fi repeater. LG ThinQ is asking for a password to connect to the product. • If you are asked to provide a password to connect to the product (not to your home network) during the Wi-Fi setup, enter the last 4 characters of the network name, repeated twice, with no spaces.
Page 66 Should your LG Washer (“Product”) fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the Product (“You”) and applies only when purchased lawfully and used within the United States including U.S.
Page 67 Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
Page 68 If you and LG are unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
Page 69 LIMITED WARRANTY You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty.
Page 70 JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW. Should your LG Washer ("Product") fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG Electronics Canada, Inc. ("LGECI") will, at its option, repair, replace or pro rate the Product upon receipt of proof of the original retail purchase.
Page 71 (ASC), as determined by LG Canada. If your Product is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.
Page 72 If you and LG are unable to resolve the dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in accordance with the procedure set out herein.
Page 73 If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either (i) sending an e-mail to optout@lge.com, with the subject line: “Arbitration Opt Out;”...
Page 74 74 Memo...
Page 75 Memo...
Page 76 LG Customer Information Center Centro de Información al Cliente LG Centre de Service à la Clientèle de LG For inquiries or comments, Para consultas o comentarios, visite Pour des questions ou des commentaires, visit www.lg.com or call: www.lg.com o llame por teléfono: visitez www.lg.com/ca_fr ou appelez :...

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