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Returnstar Interactive Tech IQTouch QA1300 Pro User Manual

Interactive flat panel display
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IQTouch
QA1300 Pro
Interactive Flat Panel Display
——User Manual——

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Summary of Contents for Returnstar Interactive Tech IQTouch QA1300 Pro

  • Page 1 IQTouch QA1300 Pro Interactive Flat Panel Display ——User Manual——...
  • Page 2 Content Safety Instruction ................................4 1. Product Overview ............................... 9 1.1. Appearance Introduction ..........................9 1.2. Ports ................................11 2. Installation ................................16 2.1. Safety Precautions ............................16 2.2. Installation Step ............................. 16 2.3. Weight Loading ............................. 19 2.4. OPS Installation .............................21 3.
  • Page 3 4.5.1. File Manager ............................45 4.5.2. Multi-window .............................46 4.5.3. Welcome page .............................48 4.5.4. Screen recording ..........................48 4.5.5. Screenshot ............................49 4.5.6. Gallery ..............................50 4.5.7. Voting System .............................51 4.5.8. Easy Upload ............................52 4.5.9. Timer ..............................53 4.6. Multi-users ..............................54 4.7. Android Settings ............................55 4.7.1.
  • Page 4 Safety Instruction For your safety, please read the following instructions before you use the device. Serious injury or property damage may be caused by improper operations. Do not try to repair the device on your own. Disconnect the machine from power supply immediately if any major failures occur.
  • Page 5 distributor for help. Use the specified power supply. To prevent the machine from being damaged, do not use any cables other than  the one provided with the machine. Use a three-wire socket and ensure that it is properly grounded. ...
  • Page 6 Do not put an exposed fire source, such as a lit candle, on the machine.  Pull out the power supply during thunderstorms. Do not touch the machine during a lightning storm, you may experience an  electric shock. Install or place components that supply high enough voltage to cause personal ...
  • Page 7 Do not lay the machine down in a way where the venting surface will be  covered. Do not install the machine on carpet or cloth.  Do not use a cloth, such as table cloth, to cover the machine. ...
  • Page 8 heat sources. Dispose of the used battery based on your local regulations.  Additional advice： Use the machine in an environment with comfortable lighting. It is harmful to  your eyes to watch in a too bright or too dark environment. Relax your eyes watching for a period of time.
  • Page 9 1. Product Overview 1.1. Appearance Introduction Front View...
  • Page 10 Rear View Top camera NFC Card Area Microphone Remote Control Receiver Proximity Sensor Power Light Light Sensor Power Switch Speakers Power Supply Plug Front Ports OPS Port Front Buttons Rear Ports...
  • Page 11 1.2. Ports Front USB ports and rear USB 3.0/USB 2.0 ports switch connections based on signal sources. If the current  signal source is reading the data from an external product connecting to the port, please switch the signal source after the data reading is complete. Otherwise, the data or product may be damaged. For USB use, USB 2.0 provides up to 500Ma whereas USB 3.0 provides up to 900Ma of power.
  • Page 12 Item Icon Function Description USB 3.0 port (Andriod & PC) Realize touch function of external device HDMI port used to connect an external display device USB Type C: Image, power, touch, audio and video transmission The rear power output port supplies 5 V/2 A (maximum) power. Please purchase the power AC adapter for powering external devices.
  • Page 13 1.3 Front Buttons Buttons Operations Functions Enter the preset function. Short press Note: Q button can be set in System Settings> General > Custom Key. Short press Go to the home page.
  • Page 14 Short press Back to the previous menu. Short press Open the Quick Setting menu Power on Sleep mode Short press The red and white lights flicker alternately: Display enters  Sleep mode. Long press for more Power off than 2 seconds...
  • Page 15 1.4 Remote Control Buttons Functions Turn on/off Mute or unmute Number input Up/down/left/right button Channel BACK key VOL+/VOL- Control sound volume PgUp/PgDn Next/previous page in ops mode Active writing application Input Select different input source Menu Open/close menu HOME Back to Home page Enter Confirm...
  • Page 16 2. Installation 2.1. Safety Precautions Installation Environment Installation Direction 2.2. Installation Step...
  • Page 17 Step 1: Punching holes in the wall Mark 8 holes location on the wall according to wall mounting bracket A and use the drill bit to drill the 8 holes. Depth of holes should not be less than 90mm (Ref. Picture 1) Step 2: Expansion bolt installation Press the wall anchors into 8 holes.
  • Page 18 Step 4: Install the left& right hang bracket B to IQTouch. Use screws to fix the hang bracket B at the back of IQTouch. Please check the direction of hang bracket B before installation. (Ref. Picture 4) Step 5: Hang IQTouch on the wall mounting bracket A Hanging the hang bracket B on the left and right onto the wall mounting bracket A, please ensure two hang brackets B completely hanged onto wall mounting bracket A, then tighten the screws of hang bracket B to prevent it slide.
  • Page 19 2.3. Weight Loading Net weight of the machine(65",75",86"): 40kg(±1.5kg), 56kg(±1.5kg), 66kg(±1.5kg).  When using a mobile stand, ensure that the weight of the machine is less than the loading capacity of the mobile stand.  When using the wall-mount bracket, ensure that the wall can support the weight of the machine. We recommend that the wall surface be reinforced and have a loading capacity 4 times of the weight of the machine.
  • Page 20 Vertical Installation When installing, try to keep the machine vertical. The vertical tilt range allowed for wall-mount installation is ±3 degrees. An excessive tilt angle may cause the screen glass to fall off or the machine to collapse.
  • Page 21 Ventilation Ensure adequate ventilation and/or an air-conditioned environment. We recommend keeping certain distances from the side of the product to the wall or panels. Ventilation requirements are shown in following figure: 2.4. OPS Installation The built-in computer does not support hot plugging. Therefore, you must insert or remove the built-in computer when the display is powered off.
  • Page 22 Step1 Unscrew the screws by hand to remove OPS shielding cover. Step2 Push OPS into the port at the rear of the machine from right to left. Step3 Secure OPS to the machine by using the screws.
  • Page 23 3. Getting Started 3.1. Power On Step 1: Ensure the power cable is fully seated into the panel and wall outlet before powering on the panel. Please confirm your wall outlet supports a power range of 100V to 240V with frequency at 50 Hz/60 Hz ±...
  • Page 24 Step 3: Press the power button on the front control panel or on the remote control. 3.2. Power Off Step 1: Press the power button on the front panel or the power button on the remote control to enter sleep mode. Step 2: Long press the power button on the front panel or the power button on the remote...
  • Page 25 the panel, and the power indicator will turn red. Step 4: If you want to completely turn off the product, turn off the rocker switch behind the panel (next to the power socket) and unplug the power cord. If an OPS is installed, the OPS and the screen will be simultaneously powered off when the power is turned off.
  • Page 26 4. IQ OS 4.1 Homepage 4.1.1 Start Guide The startup guide is the page that appears the first time the user turns on the device, guiding the user to quickly become familiar with the basic functions of IQTouch. It mainly includes language selection page, network setup page, time setting page, and device name page.
  • Page 27 4.1.2 Introduction of Page Elements 4.1.2.1 Wallpaper Display the unique wallpaper of IQ OS 5.0. 4.1.2.2 Time Long press to open the system settings. You can set date, time and formats manually. 4.1.2.3 Small components Supports displaying channel preview, scan to occupy the screen, or note show in System Settings > General >...
  • Page 28 Long press the launcher title to pop-up editing window. The content of the small component will be retained after the system restarts, and the initial content can be displayed through the Reset Button on the launcher editing page. Channel preview In Channel Preview mode, you can preview the content of channels.
  • Page 29 APPS: This function serves as the entry icon to the APPS page. Click to access the APPS  page. Lock Screen: This function is the icon for locking the screen. Click to access the lock screen  page. Users can make relevant settings in Settings -> System -> System Security. 4.1.4 Sidebar The sidebar is a set of frequently used applications that are constantly displayed on the screen.
  • Page 30 Home No matter which page you are currently on, click on the home page icon and quickly return to the Android home page. The current application goes back to the background that users can retrieve in multitasking. Multi-task Go to the system multitasking page to view and manage the running applications in the background. Annotation Enter the annotation mode, please refer to the "annotation function".
  • Page 31  Drag the circle in the center of the compass to move the compass to a different position. The Compass consists of 6 functional modules, among which the Back, Home, Multitask are the default functions, and the others can be customized, you can set up common functions depend on your preference, the specific operations: System Setting >...
  • Page 32 Screenshot Recent tasks are listed at the top. Recent screenshots are displayed with a maximum of 10 previews. Click to open a screenshot, scroll up and down to view more if exceeded. The file icon is located at the bottom of the recent screenshot preview list. Click to switch to the location of the screenshot source files.
  • Page 33 4.2.1 Menu The menu contains New, Storage, Sharing, Close, and Setting up; basic operations are as follows:  New: Click on “New” to create a new whiteboard, then the current document is closed; there will be a prompt if the current document is not saved. ...
  • Page 34 preset the sender mailbox.  Setting: Set the basic state of the whiteboard to make the presentation style and interaction more matching with user expectations.  Exit: Click on "Exit" to exit the whiteboard and close the page and process; the user is prompted to save the file if the current document is not saved.
  • Page 35 4.2.3 Paintbrush  Paintbrush 1 and 2: There are two paintbursh: paintbrush 1 and 2, click one to use, click again can change the brush style.  Color: Preset 9 single colors and 2 gradually changing colors, click to select and affected; brush color can also be customized by the user, click and choose your favorite color.
  • Page 36 4.2.4 Erase You can erase your handwriting directly with the palm or back of your hand while writing, the following modes are also supported:  Circle Eraser: Handwriting in the closed circle can be cleared with just a touch.  Circle to delete: Cross the brush with the object to delete. Strokes that cross or fall within the final circle will be deleted.
  • Page 37 Select the element within a closed shape. 4.2.6 Shape Click and select the shape that you want to draw, and then drag the brush to the whiteboard to draw the shape.
  • Page 38 4.2.7 Insert Inserting function supports inserting multiple elements and contents into the whiteboard, including:  Picture: Enter the file manager-picture page, click the picture to insert; you can select (up to 10) pictures then insert them into the whiteboard.  Table: Click the table icon, select number of the table rows and columns, click OK to insert the table into Whiteborad.
  • Page 39 choose PPT, word, or PDF file to insert, in WPS free window mode.  Video: Click the document insert, then enter the File Manager-Video page, choose video to insert, in media player free window mode.  Browser inserts picture: Click to open Google, enter the keywords then click, long press the picture which you want to add from the search results page, then insert to the whiteboard.
  • Page 40 4.3 Screen Sharing The main function of this application is to wirelessly transmit the content of mobile phones, tablets or computers to the display, and truly achieve the wireless screen transmission function of the projection device and the projected device (note: mobile phones, tablets or computers need to be on the same local area network).
  • Page 41 1) Android mobile phone connection network, scan the multi-screen interactive interface QR code to download and install E-share application software (Apple mobile phone does not need to download); 2) The mobile phone needs to use the same network as IQTouch. The Android mobile phone can open the E-share to cast the screen, and the Apple mobile phone can open the AirPlay to cast the screen.
  • Page 42 In this interface, you can modify the device name and set the connection password. when an Android phone connects to touch screen, it needs to enter the connection password to connect to the screen.  Device Name Floating Windows: Displays the device name in a floating window. ...
  • Page 43 4.3.3 Webcast remote screen sharing  Click Enable Webcast to obtain the IP address for visitor on the center place of the current page. Open browser and input the IP address to share your personal screen from different places with no requirement of the same LAN.
  • Page 44 4.4 Annotation Click on the annotation icon in the sidebar or compass to enter annotation mode. You can write annotations on the screen. 4.4.1 Writing The default pen color is red. Click the writing icon to set the pen color, opacity, and thickness. 4.4.2 Erase Erase in the same way as in classic whiteboard mode.
  • Page 45 4.4.4 Close&Save Click the close button in the bottom left/right corner to exit the annotation mode and clear all annotation content. Before exiting, you can choose whether to save all content, with the option to save it as an image or PDF file. 4.5 Applications 4.5.1 File Manager Introduction...
  • Page 46  File type: Search files in the local and U disks by file type, such as whiteboard files, pictures, videos, music, compression packs, etc. Common function  Opening file: Find the file that you want to open then click.  Selecting file: Click on the bottom-left corner of the file list page, select the file, replication, cutting, delete, and other operations are supported.
  • Page 47 Opening Multi-Window Users can open multiple windows in two ways:  On the menu screen, long press an app icon to pop up a management window, opting for a 'free window' to open your app.  In the sidebar app management, users can directly access apps in free window mode by long pressing and clicking on them.
  • Page 48  Close: Click the close icon on the right of the control bar to close the current application. 4.5.3 Welcome page Multiple templates are built into the welcome page. You can click to enter. Users can modify and save the template as a new one. After entering the template page, users can modify the background, text, music, etc., after the setting, click the button ‘play’...
  • Page 49 1. Click the application icon to enter the application, and the application will open in a small window. 2. Click , you can start recording, start timing and recording screen; click again can pause timing and screen recording. 3. Click to end screen recording, and the saving option pops up.
  • Page 50  Click in the right corner to open the whiteboard and place the screenshot into the whiteboard.  Click in the right corner for a full-screen screenshot.  Click in the right corner to close the screenshot function.  Click in the right corner to confirm the screenshot and prompt to save.
  • Page 51 4.5.7 Voting System Note: The voting device can be used only with network support. If there is no network, this function is unavailable.  Click the app icon to enter the app.  Display the voting theme and option setting page, click the input box to invoke the keyboard input.
  • Page 52 4.5.8 Easy Upload Easy Upload is an application that can quickly upload pictures and text from mobile phones to the IFPD for sharing and display. The basic operation process is as follows:  Click the application icon to enter the app. ...
  • Page 53  Click the "Close" icon in the upper right corner of the application box to close the easy upload app. After closing the app, all uploaded content will be cleared and no local saving will be performed. 4.5.9 Timer The functions of the timer and stopwatch in one are as follows: Stopwatch ...
  • Page 54 4.6 Multi-users To solve the multi-purpose scenario of IFPD, the multi-user function is proposed. Multiple users have three permissions: primary user, common user, and visitor. Each device has a primary user by default. The primary user can access Settings, System, and User to create and manage user accounts. Add and enter multiple users 1.
  • Page 55  Changing passwords according to the scheme: Each user can set their own password to protect their privacy.  Password reset: The primary user can reset the passwords of other users to prevent the user from being unable to access the account if the user password is lost. ...
  • Page 56  Add: Click Add button to fill in network name and password to add hidden network.  Connect: Select the network click connection, fill in the password connection. Ethernet  Turn on the Ethernet network and open the IP option. ...
  • Page 57  WiFi-AP Password: Displays the current WiFi-AP password, click to change.  Connected devices: Display connected devices.  Blacklist: Display blacklisted devices which can not be connected. 4.7.2 General...
  • Page 58  Wallpaper: The system provides 10 pieces of wallpaper with automatic rotate multicast; click users can upload the customized wallpaper.  Small Components: Prompt language switch, control whether page prompt language will display. Display window, can control the switch and display content, also can choose the two functions of sourcing and scanning code to occupy the screen.
  • Page 59 Sound setting is used to adjust the sound effects of the system :  Volume: Adjust the volume, also can adjust by pushing the “volume+” and “volume-” button on remote control or device button.  Maximum volume: Set the system maximum volume. ...
  • Page 60 Display settings can adjust display effect of the screen.  Brightness: Adjust backlight brightness, the lower the value, the darker the picture.  Image mode: System default image mode: standard, bright, bright-colored, but also support customizing. Compass...
  • Page 61 Compass setting is mainly to adjust the compass switch, display time, display style, and other functions, specifically as follows:  Switch: Click the compass switch, you can switch the compass display state, it can not be called out under the closed state, you can long press the compass with five fingers to open the compass under the open state.
  • Page 62 The system has preset some gesture interactions where the users can switch settings. Double click with two fingers to sleep or wake up the screen. Screen recording...
  • Page 63 Preset the screen recording function, including:  ScreenRecord resolution: Three resolutions are optional.  Sound source: Set up the sound source for the screen recording remix.  ScreenRecord time limit: Maximum recording time, when the maximum recording time is reached it will prompt to save. Custom Key Customize the Q button page by assigning custom functions to the Q button.
  • Page 64 Bluetooth  Bluetooth function depends on model configuration.  Enable the Bluetooth functioned, you can search for devices and transfer files, or find and connect other Bluetooth devices (Including but not limited to mouse, keyboard, headset, audio, mobile devices, PC, universal/ unidentified devices). Printer...
  • Page 65  Install the print service according to the instructions.  Turn on the print service to get the available printer terminals. Microphone...
  • Page 66 Microphone: View the connected microphone device, all devices are presented in the list, and click to switch. Camera Camera: View the connected camera device, all devices are presented in the list, and click to switch.
  • Page 67 On NFC page, you can add NFC cards to achieve specific functions using the NFC module. After adding an NFC card, you can select "Continue adding" to add more NFC cards or choose "Edit" to customize the functions of the added NFC cards: ...
  • Page 68 Built-in air quality sensors on the IQTouch QA1300 Pro provide real-time monitoring of temperature, humidity, PM2.5, and VOC levels. 4.7.4 Input Channel Channel image...
  • Page 69  Describes the status of the current access source.  Scale mode: Set the display scale of the current input source.  PC mode: Select screen display mode. Other settings...
  • Page 70  No signal jump: If the current channel has no signal, the page will automatically switch, and the user can customize the jump page.  Automatic jump: When the system is running, access the new signal source, it’ll automatically jump to the corresponding channel. ...
  • Page 71  Automatic update: Enable to synchronize network time(Need to connect to the Internet).  Date and time: Turn off automatic update, click to adjust the date and time.  Date format: Three date-display formats, according to your habit to choose one. ...
  • Page 72 Power on: After opening, the device directly enters the boot state when it is powered on. Otherwise, the standby mode is used by default.  Automatic screen sleep: Choose this function, set the screen rest time. The screen will turn off at the end of the screen sleep time.
  • Page 73  System update: Display the current firmware version, click refresh to detect the latest version. When there is a new version, present the update version button, click to enter the upgrade process.  OTA server: Use OTA push to detect new versions automatically in networking, you can customize OTA server address.
  • Page 74  Lock Screen: You can set the pattern or password to unlock. If you forget the password, you can only restore the equipment used by factory resets, please keep it properly.  U Disk Lock Screen: Store the "usb_key" file in the root directory of the USB device. Automatically lock screen / unlock after receiving USB flash drive, no need to enter password to unlock.
  • Page 75  Allow third-party applications installation from unknown sources: Users can install third-party applications, or can only download and install applications from the Google Store. User Management Refer to the above, multi-user function introduction. About...
  • Page 76 Click to view device information:  Device name: Click on it to edit the device name.  Factory reset: Factory reset will delete all operation records and content, and restore the device to the factory state.
  • Page 77 5. Serial Port RS232 communication cable (please use cross data cables) This Device Computer RXD0 TXD0 TXD0 RXD0 RS232 port of panel Cover Connect RS-232 port to the PC or controlling product. Enable RS-232 serial port connection and complete the following configuration.
  • Page 78 Exit hibernation FE 08 58 42 48 43 4D 44 01 F3 CF FE 09 58 42 48 43 4D 44 01 F3 01 CF Get Device status FE 08 58 42 48 43 4D 44 02 08 CF FE 09 58 42 48 43 4D 44 02 08 XX CF Restart the system FE 08 58 42 48 43 4D 44 01 43 CF FE 09 58 42 48 43 4D 44 01 43 01 CF...
  • Page 79 FE 08 58 42 48 43 4D 44 01 26 CF FE 09 58 42 48 43 4D 44 01 26 01 CF FE 08 58 42 48 43 4D 44 01 27 CF FE 09 58 42 48 43 4D 44 01 27 01 CF FE 08 58 42 48 43 4D 44 01 28 CF FE 09 58 42 48 43 4D 44 01 28 01 CF FE 08 58 42 48 43 4D 44 01 29 CF...
  • Page 80 FE 09 58 42 48 43 4D 44 03 12 XX FE 0A 58 42 48 43 4D 44 03 12 XX YY Set mute / unmute Get mute status FE 08 58 42 48 43 4D 44 02 12 CF FE 09 58 42 48 43 4D 44 02 12 XX CF mute FE 08 58 42 48 43 4D 44 01 14 CF...
  • Page 81 FE 09 58 42 48 43 4D 44 03 07 01 FE 0A 58 42 48 43 4D 44 03 07 01 XX Turn on child lock mode FE 09 58 42 48 43 4D 44 03 07 00 FE 0A 58 42 48 43 4D 44 03 07 00 XX Turn off child lock mode Get child lock mode status FE 08 58 42 48 43 4D 44 02 07 CF...
  • Page 82 FE 09 58 42 48 43 4D 44 03 06 01 FE 0A 58 42 48 43 4D 44 03 06 01 XX Touch unlock Get touch status FE 08 58 42 48 43 4D 44 03 06 CF FE 09 58 42 48 43 4D 44 03 06 XX CF Get touch MCU firmware FE LL 58 42 48 43 4D 44 02 25 X1 X2 ...
  • Page 83 6. Troubleshooting Symptom Troubleshooting Methods The screen cannot be powered on or Check whether the power supply is connected. the power indicator light is off. Check whether the power supply plug is properly connected. Check whether the power outlet has electricity. Check whether the rocker switch is enabled.
  • Page 84 when the external signal source Ensure that the USB touch cable is connected to the channel is being used. proper port. For details, see section "Ports". Remove and insert the USB touch cable again. There is no sound when the HDMI in Remove and insert the HDMI cable again.
  • Page 85 When you connect a handheld The front panel doesn’t support handheld microphone, microphone to a port on the front and needs to use the fixed microphone. To make sure panel, the distance from user to of the sound quality, the distance from user to microphone should be no less than 1 microphone should be no less than one meter.