LG WM5700HVA Owner's Manual

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OWNER'S MANUAL

WASHING MACHINE

Read this owner's manual thoroughly before operating the

appliance and keep it handy for reference at all times.

ENGLISH

WM6700H*A / WM5700H*A

www.lg.com

MFL70701247

Rev.02_080224

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Summary of Contents for LG WM5700HVA

Page 1 Scan to see the online manual. OWNER'S MANUAL WASHING MACHINE Read this owner's manual thoroughly before operating the appliance and keep it handy for reference at all times. ENGLISH WM6700H*A / WM5700H*A www.lg.com MFL70701247 Copyright © 2023-2024 LG Electronics. All Rights Reserved Rev.02_080224...
Page 2 Loading the Washer Adding Cleaning Products Control Panel Wash Cycles Cycle Modifiers Options and Extra Functions More Options and Settings 37 SMART FUNCTIONS Using LG ThinQ Application Smart Diagnosis Function 41 MAINTENANCE Regular Cleaning Periodic Maintenance Care in Cold Climates 47 TROUBLESHOOTING...
Page 3 IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE Safety Messages Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.
Page 4 • Use this appliance only for its intended purpose. • If the product has been submerged in water, sitting in standing water, or waterlogged, do not come in contact with the product and immediately contact an LG Electronics Customer Information Center for instructions before resuming use.
Page 5 IMPORTANT SAFETY INSTRUCTIONS • Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. • Do not mix chlorine bleach with ammonia or acids such as vinegar. Follow package directions when using laundry products.
Page 6 IMPORTANT SAFETY INSTRUCTIONS CAUTION STATEMENTS CAUTION • To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following: Installation • Install the product on a firm and level floor. Operation •...
Page 7 • For your safety and for extended product life, use only authorized components. The manufacturer is not responsible for product malfunction, property damage or bodily injury caused by the use of separately purchased unauthorized components, parts, or non-LG products. Front View...
Page 8 PRODUCT OVERVIEW Accessories Optional Accessories (sold separately) Included Accessories † Pedestal Non-skid Pads † Pedestal Washer Hole Caps Stacking Kit Wrench † Check the width of the pedestal before Tie Strap purchasing to make sure that it matches the width of your appliance (27" (70 cm) or 29" (74 Elbow Bracket (for securing drain hose) cm)).
Page 9 INSTALLATION INSTALLATION Before Installing Installation Overview Please read the following installation instructions first after purchasing this washer or transporting it to another location. Choosing the Proper Location Unpacking and Removing Shipping Material Connecting the Inlet Hoses Connecting the Drain Hose Leveling the Washer Final Installation Check WARNING...
Page 10 10 INSTALLATION WARNING • Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel- Do not contact the following parts while the appliance is energized: pump, valve, motor, control board. Tools Needed •...
Page 11 INSTALLATION Dimensions and Clearances CAUTION • Failure to remove shipping materials can cause Model WM6700H*A WM5700H*A excessive noise and vibration. 27'' (70 cm) 1/4'' (0.5 cm) Unpacking Shipping Material *Some models do not ship with drum support. Stacking or Pedestal Installation Lift the washer off the foam base.
Page 12 • Do not reuse old hoses. Use only new hoses when installing the washer. Old hoses could leak or burst causing flooding and property damage. Contact an LG Customer Information Center for assistance in buying hoses. Install the hole caps.
Page 13 INSTALLATION there is a rubber seal in place in both ends of each hose to prevent leaking. Connecting the Drain Hose Connect the water supply hoses. • Connect the water inlet hoses to the hot Connect the drain hose to either a standpipe or and cold water faucets tightly by hand and laundry tub.
Page 14 14 INSTALLATION inches (10 cm) beyond the end of the elbow bracket, mold or microorganisms could spread to the inside of the washer. 4 " (10 cm) 4 " (10 cm) Insert the end of the drain hose into the standpipe.
Page 15 INSTALLATION Tighten the locknuts NOTE • Turn the locknuts counterclockwise and • Before installing the washer, make sure that the tighten them when the washer is level. floor is clean, dry and free of dust, dirt, water and oil so the washer feet cannot slide easily. Feet that move or slide on the floor can contribute to excessive vibration and noise.
Page 16 16 INSTALLATION Final Installation Check Load the washer with 6 thick bath towels (approximately 6 pounds). Connecting to the Power Supply Plug the washer into a 120 V, 60 Hz grounded 3- Press the Power button. prong outlet. WARNING Turn the knob and select the Quick Wash •...
Page 17 OPERATION OPERATION Before Use WARNING • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance. Operation Overview Sort laundry and load the washer. • Sort laundry by fabric type, soil level, color and load size as needed. Open the door and load items into the washer.
Page 18 18 OPERATION • If the Start/Pause button is not pressed within a certain time, the washer shuts off and all settings are lost. End of cycle. • When the cycle is finished, a melody sounds. Immediately remove the clothing from the washer to reduce wrinkling.
Page 19 OPERATION CAUTION • Clothing or articles that are waterproof or water-resistant must be washed in the Waterproof, Bedding, Bulky/Large, or Jumbo Wash cycle only. (Examples include water resistant clothing, mattress covers, outdoor clothes, and plastic mats.) Failure to do so may result in personal injury or damage to the washer, clothes, walls, floor, and surrounding objects due to abnormal vibration.
Page 20 20 OPERATION • Combine large and small items in the drum. • Detergents designated as HE-compatible may Load large items first. Large items should not be not provide optimal results. more than half of the total load. • For proper wash performance, always measure •...
Page 21 OPERATION • The default settings are configured to dispense 1.5 oz (45 ml) of detergent and 1 oz (30 ml) of softener for 8-12 lb (4-6 kg) of normally soiled laundry. This can be changed using the Default Det. Dispense or Default Soft. Dispense setting.
Page 22 22 OPERATION Turn the knob to select Detergent Level or Softener Level and press the (OK) button. Liquid chlorine bleach compartment Manual main wash detergent compartment Close the detergent dispenser drawer slowly Turn the knob to select Off and press the before starting the cycle.
Page 23 OPERATION Liquid Bleach Compartment This compartment holds liquid bleach, which is dispensed automatically at the proper time during the wash cycle. The dispenser is activated twice to ensure complete dispensing of the bleach. Any liquid remaining in the dispenser at the end of the cycle is water, not bleach.
Page 24 24 OPERATION Control Panel Control Panel Features Power On/Off Button • Press this button to turn the washer on or off. • Pressing this button during a cycle will cancel that cycle and any load settings will be lost. • The door will unlock after a brief pause. NOTE •...
Page 25 OPERATION Option and Extra Function Buttons • These buttons allow you to select additional cycle options. Time and Status Display Status Display • The display shows the settings, estimated time remaining, options, and status messages. Door Lock Indicator • This indicator lights up when the cycle starts and the door is locked. •...
Page 26 26 OPERATION Wash Cycles The wash cycles are designed for specific types of wash loads. Select the cycle that best matches the load contents for maximum wash performance and fabric care. See Sorting Laundry section for best results, and follow the fabric care labels on your garments. For a guide to fabric care symbols, see Sorting Laundry section.
Page 27 OPERATION Cycle Bedding Description Suitable for washing blankets or bulky items which have difficulty absorbing water, such as pillows, blankets, comforters, sheets or pet bedding. • Do not use this cycle to wash a mixed load of bedding and non-bedding items. •...
Page 28 28 OPERATION Cycle Heavy Duty Soil Level Default: Heavy Available: All Cycle Allergiene Description This is a powerful, high-temperature cycle designed specifically to reduce certain allergens. NOTE • Selecting this cycle automatically incorporates steam into the wash cycle. • This cycle can significantly reduce allergens in bedding and clothing. •...
Page 29 OPERATION Cycle Rinse+Spin Description Select this cycle to rinse and spin a load separately from a regular cycle. • This can be helpful in preventing fresh stains from setting in fabrics. • Change the spin speed by repeatedly pressing the Spin button after selecting the cycle.
Page 30 30 OPERATION Cycle Jeans Description This cycle is designed specifically for jeans. Wash Temp. Default: Cold Available: Hot, Warm, Cold, Tap Cold Spin Speed Default: High Available: Ex. High, High, Medium, Low Soil Level Default: Medium Available: All Cycle Dresses Description Washes lightly soiled cocktail dresses.
Page 31 Available: Ex. High, High, Medium, Low Soil Level Default: Heavy Available: All Download Cycles The wash cycle below can be downloaded on the LG ThinQ App. Cycle Overnight Description Reduces washing noise and continues tumbling after the cycle to prevent wrinkles.
Page 32 32 OPERATION TurboWash Cold Cycle Steam Fresh Care Pre-wash Wash Sanitary Rinse+Spin Spin Only Hand/Wool Active Wear Swimwear Kids Wear Jeans † Dresses Color Care † Sweat Stains † Small Load Large Load † X Large Load † Overnight †...
Page 33 OPERATION Cycle Modifiers Temp. Make sure the wash temperature is suitable for the type of load you are washing. About Modifier Buttons • Press the Temp. button repeatedly to select the Each cycle has default settings that are selected wash and rinse temperature combination for the automatically.
Page 34 34 OPERATION More Options and Settings Steam Adding this option to a wash cycle helps provide Press the Options button and turn the knob to superior cleaning performance. Using steam gives select the desired option or setting from the menu. fabrics the cleaning benefits of a very hot wash.
Page 35 Additional Settings > Cycle Optimization on the product or Product Cycle Management in • Normal: Uses the default amount the LG ThinQ application. • More: Increases the default amount by 10% Remote Start Use a smartphone to control your washer Additional Settings remotely.
Page 36 36 OPERATION • The default settings are configured to dispense Turn the knob to select Additional Settings 1.5 oz (45 ml) of detergent and 1.0 oz (30 ml) of and press the (OK) button. softener for 11 lb (5 kg) of normally soiled laundry.
Page 37 - This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use. Run the LG ThinQ application and sign in with • Push Alerts your existing account or create an LG account - When the cycle is complete or the appliance to sign in.
Page 38 • LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, • If desired, add bleach to the appropriate or errors caused by network connection.
Page 39 SMART FUNCTIONS (2) This device must accept any interference NOTE received, including interference that may cause undesired operation. • Only one downloaded cycle can be stored on the appliance at a time. Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Page 40 LG ThinQ application. • Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application.
Page 41 MAINTENANCE MAINTENANCE • Wipe with a damp cloth. WARNING • Do not touch the surface or the display with • To reduce the risk of fire, electric shock, or injury sharp objects. to persons, read this entire owner’s manual, including the SAFETY INSTRUCTIONS, before operating this appliance.
Page 42 42 MAINTENANCE Cleaning the ezDispense Drawer • Do not exceed the maximum fill line when adding bleach or powdered cleaners. Remove and clean the ezDispense reservoir every Powdered cleaners may remain in the drum time you refill the detergent/softener or change to after cleaning.
Page 43 MAINTENANCE washer parts. You must add water to the bleach If the detergent or softener is hardened inside before using it. the ezDispense reservoirs, remove the covers on the reservoirs, and clean the insides of the reservoirs with warm water. Wear rubber gloves and protective goggles.
Page 44 44 MAINTENANCE • Using the washer without the drain filter or with Unscrew the hot and cold water hoses from an incorrectly assembled drain filter may cause the back of the washer. leaks or malfunction of the washer. Remove the filters from the water valves Turn off the washer, and unplug the power carefully.
Page 45 MAINTENANCE NOTE • Make sure the drum is empty before following these steps. Turn off the washer, and unplug the power cord. Reassemble the plug onto the drain hose and reclip the drain hose. Turn off the water faucets. Disconnect the water inlet hoses. Drain any water from the hoses.
Page 46 46 MAINTENANCE When the Drain Hose Is Frozen Remove the inserts from the dispenser. Drain any water in the compartments and let them dry. Pour hot water in the washer drum and close the door. To remove the antifreeze from the washer after storage, run the Rinse+Spin cycle using Wait for 1 - 2 hours.
Page 47 0.8 fl oz. Do not set the ezDispense default for more than the maximum recommended amount (for full loads). For additional assistance calculating, use the LG ThinQ app. How do I use a special detergent for sportswear or hand washables? Turn off the ezDispense function and use the manual dispenser.
Page 48 48 TROUBLESHOOTING Error Messages Problem Possible Cause & Solution Door open The door is opened. • Open and close the door again. If the message keeps appearing, unplug the power cord and call for service. Door unlocked The door is not secured. •...
Page 49 TROUBLESHOOTING Problem Possible Cause & Solution Freeze error Inlet hose, drain hose or drain pump is frozen. • See Care in Cold Climates. No temp detected Control error. • Unplug the washer and wait 60 minutes. Reconnect power and try again. •...
Page 50 50 TROUBLESHOOTING Noises Problem Possible Cause & Solution Clicking Door lock sounds when the door locks or unlocks. • Normal operation Spraying or hissing Water spraying or circulating during the cycle • Normal operation Humming or Drain pump is pumping water from the washer at times during a cycle. Gurgling •...
Page 51 TROUBLESHOOTING Operation Problem Possible Cause & Solution Water Leaking Hoses are not connected correctly. • Check hoses and connectors for leaks, cracks, and splits. • Check and tighten hose connections. House drain pipes are clogged. • The washer pumps out water very rapidly. Check for water backing up out of the drain pipe during drain.
Page 52 52 TROUBLESHOOTING Problem Possible Cause & Solution Incomplete or no Too much detergent used. dispensing of • Make sure that the suggested amount of detergent is used according to the detergent manufacturer’s recommendations. You may also dilute the detergent with water to the maximum fill line on the compartment to avoid clogging.
Page 53 TROUBLESHOOTING Problem Possible Cause & Solution Washer is not filling Inlet hoses may be kinked. properly. • Check that inlet hoses are not kinked or clogged. Energy efficiency • This is a High-Efficiency (HE) washer. As a result, the water level settings for this washer may be different than for a conventional washer.
Page 54 54 TROUBLESHOOTING Problem Possible Cause & Solution Staining Bleach or softener dispensed too soon. • Dispenser compartment was overfilled or closed too quickly, causing the bleach or softener to dispense immediately. Always measure bleach, and never use more than 1 cup. Bleach or softener was added directly to the wash load in the drum.
Page 55 Move the router closer to the appliance or purchase and install a Wi-Fi repeater. LG ThinQ is asking for a password to connect to the product. • If you are asked to provide a password to connect to the product (not to your home network) during the Wi-Fi setup, enter the last 4 characters of the network name, repeated twice, with no spaces.
Page 56 Should your LG Washer (“Product”) fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the Product (“You”) and applies only when purchased lawfully and used within the United States including U.S.
Page 57 Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
Page 58 If you and LG are unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
Page 59 LIMITED WARRANTY You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty.
Page 60 JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW. Should your LG Washer ("Product") fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG Electronics Canada, Inc. ("LGECI") will, at its option, repair, replace or pro rate the Product upon receipt of proof of the original retail purchase.
Page 61 (ASC), as determined by LG Canada. If your Product is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.
Page 62 If you and LG are unable to resolve the dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in accordance with the procedure set out herein.
Page 63 If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either (i) sending an e-mail to optout@lge.com, with the subject line: “Arbitration Opt Out;”...
Page 64 LG Customer Information Center Centro de Información al Cliente LG Centre de Service à la Clientèle de LG For inquiries or comments, Para consultas o comentarios, visite Pour des questions ou des commentaires, visit www.lg.com or call: www.lg.com o llame por teléfono: visitez www.lg.com/ca_fr ou appelez :...

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