Download
Share
Print this page
HP ProBook 640 G5 Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. ProBook 640 G5
  6. Maintenance and service manual
HP ProBook 640 G5 Maintenance And Service Manual

HP ProBook 640 G5 Maintenance And Service Manual

Notebook pc
Hide thumbs

Advertisement

Quick Links

Download this manual
Maintenance and Service Guide
HP ProBook 640 G5 Notebook PC

Advertisement

loading
Need help?

Need help?

Do you have a question about the ProBook 640 G5 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for HP ProBook 640 G5

Summary of Contents for HP ProBook 640 G5

  • Page 1 Maintenance and Service Guide HP ProBook 640 G5 Notebook PC...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions or Intel, Optane, XMM, and Thunderbolt are Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self- Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, nat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airnow.
  • Page 6 Safety warning notice...
  • Page 7 Table of contents 1 Product description ............................1 2 Components ..............................8 Right ..................................8 Left ..................................10 Display ................................. 11 Keyboard area ..............................12 Pointing devices ..........................12 Lights ..............................13 Button, speakers, and ٠悐ngerprint reader ..................14 Special keys ............................15 Hot keys (select products only) ......................
  • Page 8 Speaker .............................. 71 Fingerprint reader assembly ......................72 Display assembly ..........................74 7 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 82 Using Computer Setup ............................82 Starting Computer Setup ........................82 Navigating and selecting in Computer Setup ................... 82 Restoring factory settings in Computer Setup .................
  • Page 9 Backing up information and creating recovery media ..................91 Using Windows tools ......................... 91 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..91 Restoring and recovery ............................92 Restoring, resetting, and refreshing using Windows tools .............. 92 Recovering using HP Recovery media ....................
  • Page 10 Requirements for speci٠悐c countries and regions ....................99 12 Statement of memory volatility ........................ 101 Nonvolatile memory usage ..........................103 Questions and answers ............................. 105 Using HP Sure Start (select models only) ......................106 13 Recycling ..............................107 Index ................................108...
  • Page 11 Supports HD decode, DX12, HDMI 1.4, DisplayPort™ 1.2, HDCP 2.2 via DisplayPort up to 4k @ 60 Hz and via HDMI up to 4K @ 30 Hz Up to three independent displays supported with HP Ultraslim Docking Station and HP Thunderbolt Dock 120 W G2 Panel 35.6 cm (14.0 in), antiglare, slim, non-touch...
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description Memory Two memory module slots Memory is customer accessible/upgradeable DDR4-2400, dual-channel support Supports up to 32 GB of system RAM in the following con٠悐gurationsΠ ● 32768 MB (16384 MB × 2) ●...
  • Page 13 Intel Ethernet Connection I219-LM 10/100/1000 Ethernet (vPro) Intel Ethernet Connection I219-V 10/100/1000 Ethernet (non-vPro) The following support S3/S4/S5 wake on LAN (via out of band): embedded NIC, HP USB-C Universal Dock, HP USB-C Dock The following support S0/S3/S4/S5 HBMA (via out of band): HP USB-C Universal Dock, HP USB-C Dock,...
  • Page 14 Power connector, 4.5 mm Sensors Accelerometer Hall sensor Keyboard/pointing devices HP Advanced Keyboard Spill resistant with drain Dura Keys, dual point, backlit, spill resistant with drain, privacy Dura Keys, backlit, spill resistant with drain, dual point Dura Keys, backlit, spill-resistant with drain Touchpad Microsoft®...
  • Page 15 Integrated Smart Card reader (active) Preboot authentication (password, smart card) Supports models without a Smart Card reader Hardware enforced ٠悐rmware protection: HP Hardware Root of Trust + Sure Start Gen4; ANSSI Certi٠悐ed Hardware Root of Trust: Yes Operating system Preinstalled...
  • Page 16 Table 1-1 Product components and their descriptions (continued) Category Description Windows® 10 Home 64 Windows 10 Home 64 Single Language Windows 10 Home 64 Advanced Windows 10 Home 64 Advanced Single Language Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 High End Chinese Market CPPP Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language APAC EM...
  • Page 17 Table 1-1 Product components and their descriptions (continued) Category Description Battery Hard drive Solid-state drive Memory module...
  • Page 18 Description ● Drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. USB Type-C SuperSpeed port and DisplayPort When the computer is on, connects and charges most USB connector...
  • Page 19 Table 2-1 Right-side components and their descriptions (continued) Component Description VGA port (select products only) Connects an external VGA monitor or projector. Select products may include an optional serial port. Docking connector Connects an optional docking device. MicroSD memory card reader Reads optional memory cards that store, manage, share, or access information.
  • Page 20 For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 21 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Display...
  • Page 22 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Chapter 2 Components...
  • Page 23 Lights Table 2-5 Lights and their descriptions Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts o٠恠 power to the display and other unneeded components. ●...
  • Page 24 Button, speakers, and ٠悐ngerprint reader Table 2-6 Button, speakers, and ٠悐ngerprint reader and their descriptions Component Description ● Power button When the computer is o٠恠, press the button to turn on the computer. ● When the computer is on, press the button brieny to initiate Sleep. ●...
  • Page 25 Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Hot keys (select products only) on page Windows key Opens the Start menu.
  • Page 26 Hot keys (select products only) A hot key is the combination of the key and another key. To use a hot key: ▲ Press the key, and then press one of the keys listed in the following table. Table 2-8 Hot keys and their descriptions Description Turns on scroll lock.
  • Page 27 Labels The labels aoxed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
  • Page 28 Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 29 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display (touch) NOTE: Display assemblies are available as spare parts at the subcomponent level only. For spare part information, see Display assembly subcomponents on page Display (non-touch) Keyboard (For a detailed list of country codes, see Keyboard on page 44.)
  • Page 30 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) L22634-001 Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) (for use in Brazil) L22634-201 Intel Wireless-AC 9560 802.11ac 2 ×...
  • Page 31 Cable Kit Table 3-2 Cable Kit components and their descriptions Item Component Spare part number Cable Kit, includes the following parts: L09534-001 Pointing stick cable NFC module cable Smart card board cable Touchpad button board cable USB board cable Cable Kit...
  • Page 32 Display assembly subcomponents Table 3-3 Display assembly components and their descriptions Item Component Spare part number Display bezel For use with non-touch displays with a camera module L09530-001 Chapter 3 Illustrated parts catalog...
  • Page 33 Table 3-3 Display assembly components and their descriptions (continued) Item Component Spare part number For use with non-touch displays with a microphone module L09531-001 Camera privacy cover (not illustrated) L09542-001 Display panel Non-touch, FHD L58699-001 Non-touch, FHD, privacy L64869-001 Non-touch, HD L13835-001 Touch L58700-001...
  • Page 34 Plastics Table 3-4 Plastics Kit components and their descriptions Item Component Spare part number Plastics Kit, includes the following parts: Smart card reader insert L09555-001 Fingerprint reader insert (for use in models without a ٠悐ngerprint reader) L58698-001 Mass storage devices Chapter 3 Illustrated parts catalog...
  • Page 35 Table 3-5 Mass storage devices and their descriptions Item Component Spare part number Hard drive 1 TB, 7200 rpm L06427-850 500 GB, 7200 rpm 703267-001 500 GB, 7200 rpm, FIPS 140-2 820572-001 500 GB, 7200 rpm, self-encrypting drive (SED) 820573-001 Hard drive cover (included in Bracket Kit) L58694-001 Solid-state drive (M.2)
  • Page 36 Table 3-6 Miscellaneous parts and their descriptions (continued) Component Spare part number For use in Brazil L19359-001 For use in Denmark L19360-001 For use in Europe L19361-001 For use in India L19363-001 For use in Israel L19362-001 For use in Italy L19364-001 For use in Japan L19365-001...
  • Page 37 Table 3-6 Miscellaneous parts and their descriptions (continued) Component Spare part number Power cord, C7, conventional, 1.0 m: For use in Japan L19375-001 Power cord (C5N5, duckhead, 1.0 m), for use in: Australia L50818-004 North America L50818-002 The People’s Republic of China L50818-005 South Korea L50818-001...
  • Page 38 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Non-conductive, non-marking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
  • Page 39 Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is o٠恠...
  • Page 40 IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
  • Page 41 ● Use ٠悐eld service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...
  • Page 42 ● Static-dissipative table or noor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ●...
  • Page 43 NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 24 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts.
  • Page 44 Bottom cover Table 5-1 Bottom cover description and part number Description Spare part number Bottom cover L58686-001 ▲ Prepare the computer for disassembly (Preparation for disassembly on page 33). Remove the bottom cover: Loosen the eight Phillips screws (1) that secure the cover to the computer. Using a plastic tool and starting at the rear of the computer, release the cover (2), and then remove it from the computer (3).
  • Page 45 Battery Table 5-2 Battery description and part number Description Spare part number Battery (3 cell, 48 Wh, 4.21 Ah) 931719-850 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33). Remove the bottom cover (see Bottom cover on page 34).
  • Page 46 Memory Table 5-3 Memory module descriptions and part numbers Description Spare part number Memory module, 16 GB 937438-850 Memory module, 8 GB 937236-850 Memory module, 4 GB L10598-850 Before removing the memory module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).
  • Page 47 Align the notched edge of the memory module with the tab in the memory module slot (1). Press the module into the slot until seated (2). Gently press down on the module edges until the side retention clips snap into place (3). Component replacement procedures...
  • Page 48 Hard drive Table 5-4 Hard drive descriptions and part numbers Description Spare part number Hard drive, 1 TB, 7200 rpm L06427-850 Hard drive, 500 GB, 7200 rpm 703267-001 Hard drive, 500 GB, 7200 rpm, FIPS 140-2 820572-001 Hard drive cover (included in Bracket Kit) L58694-001 Before removing the hard drive, follow these steps: Prepare the computer for disassembly...
  • Page 49 If it is necessary to disassemble the hard drive, remove the four Phillips M3.0 × 3.0 screws (1), and then slide the drive out of the drive cover (2). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...
  • Page 50 Solid-state drive Table 5-5 Solid-state drive descriptions and part numbers Description Spare part number 1 TB, PCle, NVMe, TLC L12805-001 512 GB, SATA-3, TLC, FIPS 140-2 L12810-001 512 GB, PCIe, NVMe, TLC L12811-001 512 GB, PCIe, NVMe, value L58065-001 256 GB, PCIe, NVMe, TLC L12807-001 256 GB, PCIe, NVMe, value L12808-001...
  • Page 51 NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 64 screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter.
  • Page 52 Remove the Phillips M2.0 × 3.0 screw (2), and then pull the module out of the socket (3). Reverse this procedure to install the WWAN module. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 53 WLAN module Table 6-2 WLAN module descriptions and part numbers Description Spare part number Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) L22634-001 Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) (for use in Brazil) L22634-201 Intel Wireless-AC 9560 802.11ac 2 ×...
  • Page 54 Keyboard In this section, the ٠悐rst table provides the main spare part numbers for the keyboard. The second table provides the country codes. Table 6-3 Keyboard descriptions and part numbers Description Spare part number Keyboard, backlit with pointing stick L09548-xx1 Keyboard, backlit with pointing stick, models with a privacy display L09549-xx1 Keyboard, backlit...
  • Page 55 Position the computer on its side and open it so that you can access the bottom. Insert a blunt tool into the keyboard release opening near the fan, and then press gently on the back of the keyboard until it releases from the computer. IMPORTANT: Press gently to avoid damaging the keyboard.
  • Page 56 Press the keyboard downward slightly so that you can release the top (1), and then lift and rotate the keyboard up and over onto the palm rest (2). Release and disconnect the following connectors and cables located underneath the installed keyboard: ●...
  • Page 57 Remove the keyboard from the computer (7). Reverse this procedure to install the keyboard. Component replacement procedures...
  • Page 58 Internal frame Table 6-5 Internal frame description and part number Description Spare part number Internal frame L66542-001 Before removing the internal frame, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33). Remove the following components: Bottom cover (see Bottom cover on page Battery (see...
  • Page 59 Remove the 14 Torx T8M 2.5 × 6.0 screws that secure the frame to the computer. Remove the following screws that secure the frame to the computer: (1): Two Phillips M2.0 × 2.5 screws (2): Five Phillips M2.5 × 2.5 screws Use a tool to release the top of the frame (1), and then lift the bottom of the frame to release it (2).
  • Page 60 Remove the frame from the computer (3). Reverse this procedure to install the internal frame. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 61 Table 6-6 Fan module description and part number Description Spare part number L58690-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33). Remove the following components: Bottom cover (see Bottom cover on page Battery (see Battery on page Hard drive (see...
  • Page 62 Heat sink assembly Table 6-7 Heat sink descriptions and part numbers Description Spare part number Heat sink assembly for use in models with discrete graphics L58691-001 Heat sink assembly for use in models with integrated UMA graphics L58692-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).
  • Page 63 Lift the heat sink assembly from the computer (2). Component replacement procedures...
  • Page 64 Thoroughly clean the thermal material from the surfaces of the system board components (1) and the heat sink (2) each time you remove the heat sink. Replacement thermal material is included with the heat sink and system board spare part kits. To remove the heat sink assembly for products with discrete graphics: In the order indicated on the heat sink assembly, loosen the six captive Phillips screws that secure the assembly to the computer (1).
  • Page 65 Lift the heat sink assembly from the computer (2). Component replacement procedures...
  • Page 66 Thoroughly clean the thermal material from the surfaces of the system board components (1)(3) and the heat sink (2)(4) each time you remove the heat sink. Replacement thermal material is included with the heat sink and system board spare part kits. Reverse this procedure to install the heat sink assembly.
  • Page 67 Touchpad button board Table 6-8 Touchpad button board descriptions and part numbers Description Spare part number Touchpad button board L09541-001 Touchpad button board cable (included in Cable Kit) L09534-001 Before removing the touchpad button board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).
  • Page 68 Touchpad Table 6-9 Touchpad descriptions and part numbers Description Spare part number Touchpad module for use in models with a pointing stick L65632-001 Touchpad module for use in models with a pointing stick L65633-001 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).
  • Page 69 Near Field Communication (NFC) module Table 6-10 NFC module descriptions and part numbers Description Spare part number NFC module L09554-001 NFC antenna L09524-001 NFC cable (included in Cable Kit) L09534-001 Before removing the NFC module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).
  • Page 70 Use a tool to release the NFC module from the computer (3). Reverse this procedure to replace the NFC module. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 71 Smart card reader Table 6-11 Smart card reader descriptions and part numbers Description Spare part number Smart card reader board L58695-001 Smart card reader bracket (included in Bracket Kit) L58694-001 Smart card reader cable (included in Cable Kit) L09534-001 Before removing the smart card reader, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).
  • Page 72 USB board Table 6-12 USB board descriptions and part numbers Description Spare part number USB board L58697-001 USB board cable (included in Cable Kit) L09534-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).
  • Page 73 Remove the Phillips M2.0 × 3.0 screw (2), and then remove the board from the computer (3). Reverse this procedure to replace the USB board. Component replacement procedures...
  • Page 74 Power button board Table 6-13 Power button board descriptions and part numbers Description Spare part number Power button board (includes cable and insulator tape) L09552-001 Before removing the power button board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).
  • Page 75 Remove the board and cable from the computer (2). Reverse this procedure to install the power button board. Component replacement procedures...
  • Page 76 System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Table 6-14 System board descriptions and part numbers Description Spare part number System board for use in models with discrete graphics memory: ●...
  • Page 77 Disconnect the following cables from the system board: (1) Power button board cable (2) USB cable Position the computer upside down. Component replacement procedures...
  • Page 78 Disconnect the following cables from the system board: (1) Display cable (2) Smart card reader cable (3) Touchpad cable (4) NFC module cable (5) Fingerprint reader board cable (6) Speaker cable Remove the two Phillips M2.0 × 3.0 screws that secure the system board to the computer. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 79 Lift the right side of the system board (1), and then pull it to the right to remove it from the computer (2). Reverse this procedure to install the system board. Component replacement procedures...
  • Page 80 RTC battery Table 6-15 RTC battery description and part number Description Spare part number RTC battery L23943-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33). Remove the following components: Bottom cover (see Bottom cover on page Battery (see...
  • Page 81 Speaker Table 6-16 Speaker description and part number Description Spare part number Speaker Kit L09558-001 Before removing the speaker, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33). Remove the following components: Bottom cover (see Bottom cover on page Battery (see Battery on page...
  • Page 82 Fingerprint reader assembly Table 6-17 Fingerprint reader assembly descriptions and part numbers Description Spare part number Fingerprint reader assembly (includes cable and gasket) L58693-001 Fingerprint reader bracket (included in Bracket Kit) L58694-001 Before removing the ٠悐ngerprint reader assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).
  • Page 83 Use a tool to release the ٠悐ngerprint reader board from the computer (3). Reverse this procedure to install the ٠悐ngerprint reader assembly. Component replacement procedures...
  • Page 84 Display assembly Display assemblies are available as spare parts at the subcomponent level only. Before removing the display panel, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33). Remove the following components: Bottom cover (see Bottom cover on page Battery (see Battery on page...
  • Page 85 Pull the display away from the computer (3). Remove the display assembly components: If it is necessary to replace the display bezel: Use a non-marking tool to separate the display from the display cover (1). Rotate the display over and place it next to the display cover (2). Display bezels are available using the following spare part numbers: 3 Non-touch displays with camera module: L09530-001 3 Non-touch displays with microphone module: L09531-001...
  • Page 86 Disconnect the cable (2) from the camera. The camera module is available as spare part number L58702-001. The microphone module is available as spare part number L58696-001. If it is necessary to replace the display panel: Lift the tape on the main connector (1). Squeeze both sides of main connector on the panel, and then pull the cable from the connector (2).
  • Page 87 (Touch models only) Lift the tape on the touch board connector (3), and then pull the cable from the connector (4). Raw display panels are available using the following spare part numbers: 3 Non-touch, FHD: L58699-001 3 Non-touch, FHD, privacy: L64869-001 3 Non-touch, HD: L13835-001 3 Touch, FHD: L58700-001 Remove the four Phillips M2.0 ×...
  • Page 88 Lift the panel from the display cover (2). If it is necessary remove the hinge covers, remove the Phillips M2.0 × 3.0 screw from each hinge cover (1). Use a thin tool to pry up at the seam under each hinge cover, between the hinge cover and bottom of the display cover (2).
  • Page 89 Remove the hinge covers from the display cover (3). Display hinge covers are available as spare part number L09545-001. If it is necessary to replace the hinge brackets, remove the three Phillips M2.5 × 3.0 screws from the bottom of each hinge (1) and the Phillips M2.0 × 3.0 screw from the top of each hinge (2). Remove the hinges from the display cover (3).
  • Page 90 If it is necessary to replace the WLAN antenna cables, note the proper cable routing through the right hinge (1). Peel the antennas from the top of the display cover (2), and then remove the WLAN antenna cables from the channels along the sides of the display cover (3). Remove the antenna cables from the display cover (4).
  • Page 91 Remove the antenna cables from the display cover (4). WWAN antennas are available in the Antenna Kit as spare part number L09523-001. The display rear cover is available as spare part number L58685-001 for non-touch, HD models, L69928-001 for non-touch, FHD models, or L64866-001 for touch models. The display cable is available as spare part number L58688-001 for non-touch models with WLAN, L58687-001 for non-touch models with WLAN + WWAN, L64867-001 for non-touch privacy models, or L64868-001 for touch models.
  • Page 92 Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup ●...
  • Page 93 Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. 3 or 3 Select the question mark icon in the taskbar.
  • Page 94 For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.
  • Page 95 If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is con٠悐gured and already enabled so that most users can use the HP Sure Start default con٠悐guration. The default con٠悐guration can be customized by advanced users.
  • Page 96 The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, ٠悐rst you must download and install it. To download HP PC Hardware Diagnostics Windows, see...
  • Page 97 If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
  • Page 98 Downloading HP PC Hardware Diagnostics UEFI to a USB ٠惀ؐsh drive Downloading HP PC Hardware Diagnostics UEFI to a USB nash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
  • Page 99 Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 100 Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.
  • Page 101 You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB nash drive. To download the tool: ▲...
  • Page 102 HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB nash drive using the HP Cloud Recovery Download Tool. For details, see...
  • Page 103 10 ԰peci٠悐cؐtions Computer speci٠悐cؐtions Metric U.S. Dimensions Length 240.0 mm 9.5 in. Width 340.0 mm 13.4 in. Height (non-touch) 20.95 mm 0.83 in. Height (touch) 21.95 mm 0.87 in. Weight Non-touch display 1.73 kg 3.8 lbs Touch display 1.95 kg 4.3 lbs Input power Operating voltage...
  • Page 104 35.6 cm (14.0 in) display speci٠悐cؐtions Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution FHD: 1920 × 1080 HD: 1366 × 768 Surface treatment Antiglare (except touch screen) Brightness HD: 220 nits FD: 250 nits or 700 nits (privacy) Viewing angle HD: SVA FHD: UWVA...
  • Page 105 M.2 PCIe solid-state drive speci٠悐cؐtions 256 GB* 512 GB* 1 TB* Dimensions Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g <...
  • Page 106 M.2 SATA solid-state drive speci٠悐cؐtions 128 GB* 256 GB* 512 GB* Height 1.35 mm 1.35 mm 1.35 mm Weight < 10 g < 10 g < 10 g Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M M.2 2280-D2-B-M Transfer rate up to 540 MB/sec up to 540 MB/sec up to 540 MB/sec Interface type...
  • Page 107 Hard drive speci٠悐cؐtions 1 TB* 500 GB* Dimensions Height 7.0 mm 7.0 mm Length 100.4 mm 100.6 mm Width 69.9 mm 70.1 mm Weight 107.0 g 92.0 g Interface type SATA SATA Transfer rate Synchronous (maximum) 300 MB/sec 300 MB/sec Security ATA security ATA security...
  • Page 108 11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 109 Requirements for speci٠悐c countries and regions Table 11-1 Power cord requirements for speci٠悐c countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 110 Table 11-1 Power cord requirements for speci٠悐c countries and regions (continued) Country/region Accredited agency Applicable note number The nexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) con٠悐guration. CSA or C-UL mark. UL ٠悐le number must be on each element.
  • Page 111 Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modi٠悐cations have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 112 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
  • Page 113 HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. ٠悐rmware, and critical computer con٠悐guration data for select...
  • Page 114 A utility must be used for Computer Setup (BIOS) or a writing data to this custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.
  • Page 115 ٠悐rmware management and recovery software. HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
  • Page 116 BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start con٠悐gured and enabled. HP Sure Start is con٠悐gured and already enabled so that most users can use the HP Sure Start default con٠悐guration. The default con٠悐guration can be customized by advanced users.
  • Page 117 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 118 Index camera module AC adapter, spare part numbers 25 spare part number 23 electrostatic discharge (ESD) 29 action keys camera shutter preventing damage 30 identifying 15 spare part number 23 embedded numeric keypad, audio, product description 3 caps lock light, identifying 13 identifying 15 audio-out (headphone)/audio-in cautions...
  • Page 119 10 scroll lock 16 removal 59 lights using 16 spare part numbers 59 AC adapter and battery 9 HP PC Hardware Diagnostics UEFI NFC module battery 9 downloading 88 spare part number 19 camera 11 starting 88...
  • Page 120 91 smart card reader board spare part number 19, 62 discs 92 spare part number 19 USB SuperSpeed port with HP Sleep HP Recovery partition 92 smart card slot, identifying 10 and Charge, identifying 8 media 92 solid-state drive...
  • Page 121 Windows backup 91 recovery media 91 system restore point 91 Windows application key, identifying 15 Windows key, identifying 15 Windows tools, using 91 wireless antennas, identifying 11 wireless certi٠悐cation label 17 wireless light, identifying 13 wireless networking product description 3 WLAN removal 43 spare part numbers 43...
Save PDF