Listen LWS-16-A1-D Manual

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Summary of Contents for Listen LWS-16-A1-D

Page 1 Listen WIFI ENGLISH MANUAL www.listentech.com...
Page 2 ListenWIFI USER MANUAL Dear Valued Customer, Thank you for choosing Listen! We are dedicated to providing you with the highest quality products and take pride in delivering outstanding performance to ensure your complete satisfaction. We independently certify each of our products to the highest quality standards. We are available to answer any questions you might have during the installation or operation of our products.
Page 3 ListenWIFI USER MANUAL Contents Introduction to ListenWIFI ........................3 Components .............................. 4 System Setup ............................7 Wi-Fi Audio Servers ..........................13 Mobile App ............................... 18 Wi-Fi Audio Receivers ........................... 23 Beacons ..............................29 ListenWIFI Manager Software ......................34 System Updates ............................. 51 Security and Privacy ..........................
Page 4 Introduction to ListenWIFI ListenWIFI USER MANUAL Introduction to ListenWIFI ListenWIFI is a state-of-the-art assistive listening system that streams live audio at a venue over an existing Wi-Fi network to personal smartphones and dedicated receivers, enabling guests to hear the audio clearly in real-time. The ListenWIFI system has been designed to provide the right audio at the right time and place, even in the right language, seamlessly and automatically.
Page 5 Wi-Fi network will be able to discover and access audio channels on the network provided from the Wi-Fi Audio Server(s). Simply plug in wired headphones to listen (recommended) or an inductive neck loop for use with hearing aids equipped with a T-Coil. Audio channels are accessed via one of the available access methods: 1.
Page 6 Simply plug in wired headphones to listen (recommended) or an inductive neck loop for use with hearing aids equipped with a T-Coil.
Page 7 Components ListenWIFI USER MANUAL ListenWIFI Manager The ListenWIFI Manager is a free Windows®-based software installation that is required for the configuration of ListenWIFI system components, including servers, mobile apps, receivers, and beacons. The Manager provides an easy way to access, configure, deploy, and manage all ListenWIFI equipment at a venue, including network configuration, channel names, and gain, channel visibility and access controls, channel routing, mobile app customizations, beacon...
Page 8 System Setup ListenWIFI USER MANUAL System Set-up It’s recommended that the IT staff at your venue be involved during the set-up and deployment of the ListenWIFI system. Network and firewall settings may block the required traffic on the network, requiring the involvement of IT to ensure the proper network configurations have been implemented. See the Network Requirements section for more details.
Page 9 System Setup ListenWIFI USER MANUAL For specific details on the ListenWIFI Manager, see the ListenWIFI Manager section. 3. Assign Venue Wi-Fi Network a. From the Venue page, assign the Wi-Fi network on which the ListenWIFI system will be deployed on. This should be the same network or VLAN that the servers were connected to in Step 1c.
Page 10 System Setup ListenWIFI USER MANUAL c. Click on the Mixer tab to access channel configuration options: i. Name each channel as desired for display on listening devices. ii. Choose if you want to Password/PIN protect each channel by clicking on the padlock icon and specifying an alphanumeric value, and specifying if the protection applies to mobile apps only, or to both mobile apps and receivers.
Page 11 System Setup ListenWIFI USER MANUAL i. Connect each beacon to the computer via a USB cable. The beacon will automatically be added to your venue. ii. Discover each beacon wirelessly using the “Scan for Beacons” feature. Ensure the beacon is powered on and Bluetooth (BT) is enabled on the computer. Discovered beacons can then be added to the venue by simply clicking on the blue add icon.
Page 12 System Setup ListenWIFI USER MANUAL 8. Configure Mobile Apps a. From the Mobile Apps page, access individual customization options and configuration settings for guests choosing to connect to the audio with their own smartphones. b. Configure the mobile app appearance by clicking on the following sections: i.
Page 13 System Setup ListenWIFI USER MANUAL iv. Access the audio channel(s) and verify good audio quality and latency. Channel access will be dependent on setup: 1. Manual selection – tap on a channel or scan the QR code. 2. Automated selection – simply enter beacon zones and verify the app automatically connects to the channel when in range of the beacon.
Page 14 ListenWIFI USER MANUAL Wi-Fi Audio Servers Wi-Fi Audio Servers Quick Reference: LW-110, ListenWIFI 2 Channel Wi-FI Audio Server: LW-160, ListenWIFI 2 Channel Wi-FI Audio Server (Dante): LW-210, ListenWIFI Multi-Channel Wi-FI Audio Server:...
Page 15 Wi-Fi Audio Servers ListenWIFI USER MANUAL Audio Inputs: The following audio sources are available depending on the specific model of the server: 1. RCA Audio Inputs (model LW-110): Use the provided RCA connection cable to input audio to the server. The RCA connectors on the LW-110 units are consumer line level, unbalanced, and sum-to-mono input.
Page 16 Wi-Fi Audio Servers ListenWIFI USER MANUAL the ListenWIFI servers will operate as one system, offering more channels and being able to support additional listening devices. This flexibility allows venues to deploy a smaller number of channels or rooms today, while allowing easy expansion into additional rooms and channels later. This flexibility also allows servers to be physically located throughout a venue in different areas or rack closets, supporting the needs of larger venues that may require a distributed system.
Page 17 Wi-Fi Audio Servers ListenWIFI USER MANUAL Multi-Lingual Audio Configuration: For venues that have multi-lingual audio channels, ListenWIFI can be configured to associate multiple inputs (languages) to an individual channel. For a multi-lingual channel configuration, multiple inputs are associated to a single channel output. From the Server Mixer tab in the ListenWIFI Manager software, simply drag and drop multiple server inputs to the same channel output and specify the language of each input.
Page 18 Wi-Fi Audio Servers ListenWIFI USER MANUAL Network Settings The ListenWIFI server is, by default, configured as a DHCP client, which means it will receive an IP address, subnet mask, gateway, and Domain Name server (DNS) address automatically from the network it is plugged into. If you want to configure the IPV4 settings directly on the server, click on the Servers page in the Manager software, click on the server and select the Network tab to specify these IPV4 settings (see image).
Page 19 Wi-Fi list or by scanning a Wi-Fi connection QR code using the phone’s camera. Tip: Wi-Fi Connection QR codes can be generated from the ListenWIFI Managers Venue page. 3. Launch the app and listen on your smartphone. Audio channels are then accessed depending on channel configuration: a.
Page 20 Mobile App ListenWIFI USER MANUAL app QR code scanner to access the audio channels in each room. Only one hidden audio channel can be accessed at a time. c. Hidden and Visible Combination: Some channels are always visible and available for selection, while others require that the mobile device receive a trigger to access the audio (either automated using Beacons, or manually using QR codes).
Page 21 Mobile App ListenWIFI USER MANUAL Language Selection: The language can be changed (when available) at any time by tapping on the language selector at the bottom of the mobile app. All available languages for the current channel will be displayed and made available for selection. Once set, the mobile app will stream audio channels in this language when available.
Page 22 Mobile App ListenWIFI USER MANUAL Customizable App The ListenWIFI Mobile App supports customized content and venue branding. The following assets can be customized using the ListenWIFI Manager Software by simply pointing and clicking on the individual items and specifying the content: 1.
Page 23 These Listen beacons emit a Bluetooth Low Energy (BLE) signal that the mobile device can pick up, enabling the app to automatically change its channel based on the channel specified.
Page 24 8. Belt Clip: Clip to attach the receiver to a belt or pocket. Removable and reversible. 9. Battery Access. Press the button and slide down the back panel to access the battery for removal and/or replacement. 10. Micro USB. Supports charging and configuration via micro-USB when not using the Listen Docking Stations (sold separately).
Page 25 1. Remove the receiver from the charger and turn the receiver on. 2. Plug in wired headphones to listen, or an inductive neck loop for use with hearing aids equipped with a T-Coil. 3. Allow the receiver to connect to the specified Wi-Fi network. The display will indicate a successful connection, and the Wi-Fi icon will indicate signal strength.
Page 26 Wi-Fi Audio Receivers ListenWIFI USER MANUAL Channel configuration is available in the Servers Mixer section of the Manager software. When using Hidden channels and beacons with the receiver, a subscription to those beacons is required, which can be configured in the Receivers beacon section of the Manager software.
Page 27 Wi-Fi Audio Receivers ListenWIFI USER MANUAL Wi-Fi Credentials: The assigned Wi-Fi network and credentials are specified at the venue level in the ListenWIFI Manager software. Once the Wi-Fi network is specified for a venue, the Wi-Fi credentials will be shared with all receivers that have been added to the venue.
Page 28 These Listen beacons emit an Infrared (IR) signal that the receivers can pick up, allowing the receiver to automatically change its channel based on its assigned receiver profile which specifies a channel for each assigned beacon.
Page 29 Wi-Fi Audio Receivers ListenWIFI USER MANUAL 1. Press and hold the power and volume down buttons simultaneously for 2 seconds. 2. Using the volume buttons, navigate up and down throughout the menu. 3. Select one of the following menu items by pressing the right soft key: •...
Page 30 Beacons ListenWIFI USER MANUAL Beacons Quick Reference: Beacon Front Beacon Back Mounting Bracket 1. Status LED – Displays the status of the beacon when powered. Flashes blue once every 5 seconds during normal operation indicating unit is successfully emitting either a Bluetooth (BT) or Infrared (IR) signal. (Can be disabled) Flashes Red once every 5 seconds when batteries are low and need to be replaced.
Page 31 Beacons ListenWIFI USER MANUAL 7. Cable Access – Cutout in the mounting bracket, allowing the USB cable to be routed directly into the wall or electrical box behind the beacon mounting bracket. 8. Locking Screw – Hex screw locks the beacon into the mounting bracket to resist tamper. Beacon Overview Beacons provide an automated listening experience by connecting mobile apps and/or receivers to the proper audio channel based on their physical location.
Page 32 Beacons ListenWIFI USER MANUAL Beacon Setup Prior to use, beacons must first be added to a venue in the ListenWIFI Manager software. This can be accomplished by connecting the beacon via USB into the PC with ListenWIFI Manager software, in which case the beacon will automatically be added to the venue.
Page 33 Beacons ListenWIFI USER MANUAL Beacons can be powered via a direct USB micro connection or by installing 2 AA alkaline batteries. Direct USB power is recommended whenever possible. USB power can be routed directly into a single gang electrical box via the cable access cutout in the mounting bracket or routed directly down the wall to an outlet via the integrated cable trough.
Page 34 Beacons ListenWIFI USER MANUAL Beacons can operate using 2 AA alkaline batteries when needed. The use of batteries is generally only recommended for temporary deployments at venues, or when flexibility and movement of beacons is required, such as during experimentation with beacon placement. If using batteries in a permanent installed environment, a scheduled battery replacement plan should be implemented.
Page 35 ListenWIFI Manager Software ListenWIFI USER MANUAL ListenWIFI Manager Software Overview The ListenWIFI Manager software is a comprehensive setup and management tool for Windows®, designed to configure and manage all ListenWIFI system components, including servers, mobile apps, receivers, and beacons. This authentication-based software ensures that all ListenWIFI components are securely added and linked to a primary owner’s account.
Page 36 ListenWIFI Manager Software ListenWIFI USER MANUAL The software should be installed on a central computer with access to the same local area network where ListenWIFI will be deployed, either via a wired or wireless connection (wired recommended). The software can also be installed on a virtual machine on the network, allowing multiple users to access the software from their personal computers.
Page 37 ListenWIFI Manager Software ListenWIFI USER MANUAL Operator accounts are created by and associated with the Owner account as follows: 1. Open the Owner Account Profile window by clicking on the profile icon in the top right of the Manager software. 2.
Page 38 ListenWIFI Manager Software ListenWIFI USER MANUAL Venue Setup The Venue Setup section guides you through setting up the venue, beginning with assigning a Wi-Fi network. Once the Wi-Fi network is specified on the Venue page, you can add and configure all components by visiting the respective pages for each ListenWIFI system component.
Page 39 ListenWIFI Manager Software ListenWIFI USER MANUAL Network QR Code Once the Wi-Fi network has been saved to the venue, a Network QR code is automatically generated on the Venue page. To print this QR code: 1. Click on the “Print Network QR Code” button. 2.
Page 40 ListenWIFI Manager Software ListenWIFI USER MANUAL Adding and Managing Servers Server Discovery: From the Servers page, discover and add Wi-Fi Audio Server(s) to your venue. The ListenWIFI Audio Server(s) should be powered on and connected to the same local area network as your computer running ListenWIFI.
Page 41 ListenWIFI Manager Software ListenWIFI USER MANUAL Server Information Simply click on any added server to open the server detail’s view. The server detail’s view provides the following: • Server: The default server name which is only seen in the Manager. Edit to give your server a friendly and identifiable name.
Page 42 ListenWIFI Manager Software ListenWIFI USER MANUAL Each audio input is associated with a specific channel to be streamed over the local area network to listening devices, including mobile phones and W-Fi audio receivers. Each audio channel has the following configuration options available: Channel Name: Name each channel as desired, and it will be displayed on listening devices.
Page 43 ListenWIFI Manager Software ListenWIFI USER MANUAL When accessing a multi-lingual channel, users will see a list of available languages to choose from. By utilizing the built-in language selector on both the mobile app and the Wi-Fi audio receiver, users can select any of the provided languages. The channel will automatically play in the user’s preferred language, based on the current language setting on their mobile app or receiver.
Page 44 ListenWIFI Manager Software ListenWIFI USER MANUAL Adding and Managing Beacons Adding Beacons Beacons must first be added to a ListenWIFI venue in the Manager before they can be configured. Beacons can be added in one of 2 ways: • USB Connection (recommended): Simply plug in the beacon to the Manager computer. The beacon will automatically be added to the venue.
Page 45 ListenWIFI Manager Software ListenWIFI USER MANUAL Beacon Information Click on any added beacon to open the beacon detail’s view. The beacon detail’s view provides the following: • Beacon: The default beacon name which is only seen in the Manager. Edit to give your beacon a friendly and identifiable name.
Page 46 ListenWIFI USER MANUAL ListenWIFI Manager Software • OTA Configuration – Enable/disable the over-the-air (OTA) connection method for configuration. When disabled, the device cannot be connected to via Bluetooth for configuration, and must be directly connected via USB.
Page 47 ListenWIFI Manager Software ListenWIFI USER MANUAL Adding and Managing Receivers Adding Receivers Prior to use, receivers must first be plugged into the Manager PC, which will automatically add them to the ListenWIFI venue. Receivers can be plugged into the Manager PC using either a direct USB cable or a ListenWIFI Docking Station.
Page 48 ListenWIFI Manager Software ListenWIFI USER MANUAL Profiles can be selected from the Receiver page by clicking the profile name at the top. When selected, a profile will highlight all receivers assigned to that profile. Additionally, clicking on any individual receiver will automatically select that profile and all assigned units. This allows receiver settings to be easily managed as part of their group, without needing to apply individual changes, providing ease of receiver management.
Page 49 ListenWIFI Manager Software ListenWIFI USER MANUAL Profile Configuration Each profile includes configuration options that can be customized as follows: Profile Name Assign a user-friendly name to a profile by modifying the default name. This makes it easy to identify in the Manager software and directly on the receiver’s display.
Page 50 ListenWIFI Manager Software ListenWIFI USER MANUAL Beacons Tab To configure beacon automations for the receiver profile, simply click on the ‘Beacons’ tab. You can subscribe to specific beacons and program them to trigger a specific channel when the beacon is detected by the receiver.
Page 51 ListenWIFI Manager Software ListenWIFI USER MANUAL Receiver Information Click on a receiver’s gear wheel to view the receivers detailed information, including the following: • Unit ID: Receivers 4-digit identifier displayed on the unit and in the Manager software. Assigned by default and can be edited as needed.
Page 52 System Updates ListenWIFI USER MANUAL System Updates ListenWIFI Manager software will automatically check for available software updates upon app launch. It is recommended that the Manager software be updated to ensure the best performance and the latest features. ListenWIFI system components, including Wi-Fi Audio Servers, Beacons, and Wi-Fi Audio Receivers, will occasionally have available firmware updates available.
Page 53 Please reference our Network Configuration Guide for more details. If you have questions or would like to review your deployment of ListenWIFI on your network, please contact one of our team members at Listen Technologies Corporation.
Page 54 —Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. —Consult the dealer or an experienced radio/TV technician for help. Any changes or modifications made to this device that are not expressly approved by Listen Technologies may void the user’s authority to operate the equipment. •...
Page 55 Compliance ListenWIFI USER MANUAL (1) Cet appareil ne doit pas provoquer d'interférence; et (2) Cet appareil doit accepter toute interférence, y compris les interférences susceptibles de provoquer un fonctionnement indésirable de l'appareil. • In Canada, the LWR-1050 is restricted to indoor use only when it operates in 5170-5250 MHz. LA-490 Bluetooth/IR Beacon •...
Page 56 ListenWIFI USER MANUAL Compliance Changes or modification to this device not expressly approved by Listen Technologies for compliance could void the user's authority to operate this device. Industry Canada Statement CAN ICES-3 (B)/NMB-3 (B) This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s).Operation is subject to the following...
Page 57 Herewith you make an important contribution to the protection of the environment and public health. EU Declaration of Conformity Hereby, Listen Technologies declares that the radio equipment type Listen Bluetooth/IR Beacon LA- 490 is in compliance with: Radio Equipment Directive 2014/53...
Page 58 Bluetooth SIG, Inc. The Auracast™ word mark and logos are trademarks owned by Bluetooth SIG, Inc. Any use of such marks by Listen Technologies Corporation is under license. Other trademarks and trade names are those of their respective owners.

This manual is also suitable for:

Lws-16-a1 Lws-04-a1-d Lws-02-a1-d Lws-02-a1 La-490-bk-w9