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Listen ListenWIFI User Manual

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ListenWIFI
ListenWIFI is an innovative
Wi-Fi streaming solution that gives
listeners a choice between using
their smartphone or venue-provided
receivers to access audio for assistive
or personal listening.
E N G L I S H M A N U A L
D R A F T
www.listentech.com

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Summary of Contents for Listen ListenWIFI

  • Page 1 ListenWIFI ListenWIFI is an innovative Wi-Fi streaming solution that gives listeners a choice between using their smartphone or venue-provided receivers to access audio for assistive or personal listening. E N G L I S H M A N U A L D R A F T www.listentech.com...
  • Page 2 USER MANUAL DRAFT Dear Valued Customer, Thank you for choosing Listen! We are dedicated to providing you with the highest quality products and take pride in delivering outstanding performance to ensure your complete satisfaction. We independently certify each of our products to the highest quality standards. We are available to answer any questions you might have during the installation or operation of our products.

  • Page 3: Table Of Contents

    ListenWIFI USER MANUAL DRAFT Contents Introduction to ListenWIFI ..........................3 Components ............................... 4 System Setup ..............................7 Wi-Fi Audio Servers ............................13 Mobile App ................................ 18 Wi-Fi Audio Receivers ............................. 23 Beacons ................................28 System Updates .............................. 32 Security and Privacy ............................33...

  • Page 4: Introduction To Listenwifi

    Wi-Fi network to personal smartphones and dedicated receivers, enabling guests to hear the audio clearly in real time. The ListenWIFI system has been designed to provide the right audio at the right time and place, even in the right language, seamlessly and automatically. It is used in a variety of applications and environments such as classrooms, courtrooms, houses of worship, theatres and performing arts, stadiums, and arenas, just to name a few.

  • Page 5: Components

    The ListenWIFI system consists of the following available components: Wi-Fi Audio Servers The server is the main component of the ListenWIFI system and is connected into the existing network to distribute real-time low latency audio to mobile apps and/or dedicated receivers.
  • Page 6 Simply plug in wired headphones to listen (recommended) or an inductive neck loop for use with hearing aids equipped with a T-Coil. Audio channels are accessed via one of the available access methods: 1.
  • Page 7 The Manager software is not required to be running persistently and is optional once the ListenWIFI system has been configured and deployed. Accessories...

  • Page 8: System Setup

    It is recommended that the IT staff at your venue be involved during the set-up and deployment of the ListenWIFI system. Network and firewall settings may block the required traffic on the network, requiring the involvement of IT to ensure the proper network configurations have been implemented.
  • Page 9 3. Assign Venue Wi-Fi Network a. From the Venue page, assign the Wi-Fi network that the ListenWIFI system will be deployed on. This should be the same network or VLAN that the servers were connected to in Step 1c. The Wi-Fi network can be assigned by selecting an available Wi-Fi network from the list and typing in the password, or by manually typing in the network SSID and credentials.
  • Page 10 This Password/PIN will need to be communicated to ListenWIFI users to access the channel(s). iii. Choose if you want to set channels as Visible (default) or Hidden, by clicking on the eye icon.
  • Page 11 ListenWIFI USER MANUAL DRAFT ii. Discover each beacon wirelessly using the “Scan for Beacons” feature. Make sure the beacon is powered on and Bluetooth (BT) is enabled on the computer. Discovered beacons can then be added to the venue by simply clicking on the blue add icon.
  • Page 12 Using a smartphone: i. Connect to the Wi-Fi network. ii. Open the ListenWIFI mobile app. iii. Verify that the mobile app successfully connects to servers and displays channels for manual selection, or alternatively shows the “Ready for Audio” screen when all channels have been hidden.
  • Page 13 2. Automated selection – simply enter beacon zones and verify the app automatically connects to the channel when in range of the beacon. For additional setup and configuration options, see the ListenWIFI Manager section. In case of issues, please refer to the Troubleshooting section.

  • Page 14: Wi-Fi Audio Servers

    ListenWIFI USER MANUAL DRAFT Wi-Fi Audio Servers Quick Reference: LW-110, ListenWIFI 2 Channel Wi-FI Audio Server: LW-160, ListenWIFI 2 Channel Wi-FI Audio Server (Dante): LW-210, ListenWIFI Multi-Channel Wi-FI Audio Server: Audio Inputs:...
  • Page 15 If this is not possible, then the gain can be turned up inside of the server using the ListenWIFI Manager software. Up to 24dB of gain can be applied as required in 6dB increments. See the ListenWIFI Manager Software section for additional details.
  • Page 16 Input and Channel Configurations ListenWIFI servers are in mono by default, with input 1 pointing to channel 1 output, input 2 pointing to channel 2 output, etc. This configuration can easily be changed in the ListenWIFI Manager software, allowing any input to be associated with any channel output by simply dragging and dropping the inputs around.
  • Page 17 Power Button LED ListenWIFI Servers have a blue power LED on the front which is used to indicate the status of the server. This allows for a quick glance during operation to determine its status. See table below. LED Mode...
  • Page 18 ListenWIFI USER MANUAL DRAFT The ListenWIFI server is by default configured as a DHCP client, which means it will receive an IP address, subnet mask, gateway, and Domain Name server (DNS) address automatically from the network it is plugged into. If it is desired to configure the IPV4...

  • Page 19: Mobile App

    QR codes: i. Listen Beacons – Requires the user to be in a specific location where the channel is then made available in the mobile app when in range of a beacon. The mobile app will only have access to one hidden channel at a time.
  • Page 20 Mobile Apps beacon section of the Manager software. Tip: It is recommended that wired headphones be used with ListenWIFI to ensure low audio delay when lip sync is important. The use of Bluetooth® devices is not recommended due to the significant latency that it can introduce.
  • Page 21 By default, this feature is turned off and the ListenWIFI mobile app audio can be heard by directly holding the smartphone up to the ear and listening via the phone call speaker.
  • Page 22 Customizable App The ListenWIFI Mobile App supports customized content and venue branding. The following assets can be customized using the ListenWIFI Manager Software by simply pointing and clicking on the individual items and specifying the content: 1. Welcome Screen – Upon app launch and successful connection to Wi-Fi Audio Servers on the network, a welcome screen can optionally be shown to mobile app users (disabled by default).
  • Page 23 These Listen beacons emit a Bluetooth Low Energy (BLE) signal that the mobile device can pick up, enabling the app to automatically change its channel based on the channel specified.

  • Page 24: Wi-Fi Audio Receivers

    8. Belt Clip: Clip to attach the receiver to a belt or pocket. Removable and reversible. 9. Battery Access. Press the button and slide down back panel to access the battery for removal and/or replacement. 10. Micro USB. Supports charging and configuration via micro-USB when not using the Listen Docking Stations (sold separately).
  • Page 25 Operational Instructions: Prior to use, receivers must first be added and configured via the ListenWIFI Manager software. This step is required for the receivers to establish communication with the Wi-Fi network and communication with the Wi-Fi Audio Servers on the network. Once added, the receivers will connect and begin streaming real time audio.
  • Page 26 Receiver profiles are accessible via the Receiver page in the ListenWIFI Manager software only. Each profile includes the Settings tab and the Beacons tab, allowing you to specify preferences such as default language, display brightness, etc., as well as specify which channels the receiver shall trigger to when it encounters specific beacons (for venues using beacons).
  • Page 27 DRAFT Wi-Fi Credentials: The assigned Wi-Fi network and credentials are specified at the venue level in the ListenWIFI Manager software. Once the Wi-Fi network is specified for a venue, the Wi-Fi credentials will be shared with all receivers that have been added to the venue. There is no need to program the Wi-Fi credentials into each receiver individually.
  • Page 28 These Listen beacons emit an Infrared (IR) signal that the receivers can pick up, allowing the receiver to automatically change its channel based on its assigned receiver profile which specifies a channel for each assigned beacon.

  • Page 29: Beacons

    2. Micro USB Connector – Allows the device to be powered directly via USB cable. Also allows for programming when connected via USB cable to a PC with ListenWIFI Manager software running. 3. Battery Access Door – Allows access to the battery compartment where 2 AA alkaline batteries can be installed for operation without dedicated USB supply.
  • Page 30 Beacons are advantageous for any application that has more than one channel, or when privacy is important where you don’t want anyone that is connected to the Wi-Fi network to be able to listen in to channels, they may not need access to or channels they shouldn’t be listening to. Additionally, instead of forcing users to select from a list of channels in the app, beacons allow all channels to be Hidden and then triggered when they are in the right area or room.
  • Page 31 ListenWIFI USER MANUAL DRAFT Bluetooth Triggering – Enables a Bluetooth beacon transmission allowing mobile devices to receive the beacon. Can be enabled or disabled (default enabled). 2. Bluetooth Power - Adjust the effective range of the beacon for mobile devices. Can be set to Low, Medium, or High (see Beacon Range table).
  • Page 32 ListenWIFI USER MANUAL DRAFT Beacon Range The range of the beacon is dependent upon many factors, including transmission mode (IR or BT), number of walls and obstructions, signal bounce, body attenuation, listening device sensitivity, etc. It is important to keep this in mind during design and installation of these beacons and error on the safe side to ensure adequate coverage.

  • Page 33: System Updates

    When available, the user will be prompted and guided through the update. It is important to always keep the LISTENWIFI Manager software up to date for the latest feature sets and to guarantee full compatibility with system components and operating systems.

  • Page 34: Security And Privacy

    ListenWIFI traffic must be routable which can increase network vulnerabilities. Please reference our Network Configuration Guide for more details. If you have questions or would like to review your deployment of ListenWIFI on your network, please reach out to one of our team members at Listen Technologies Corporation.

  • Page 35: Compliance

    —Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. —Consult the dealer or an experienced radio/TV technician for help. Any changes or modifications made to this device that are not expressly approved by Listen Technologies may void the user’s authority to operate the equipment. ISED Regulation Statement: •...
  • Page 36 The information in this guide may change without notice. The manufacturer assumes no responsibility for any errors that may appear in this guide. Changes or modification to this device not expressly approved by Listen Technologies for compliance could void the user's authority to operate this device.
  • Page 37 ListenWIFI USER MANUAL DRAFT This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s).Operation is subject to the following two conditions: 1. This device may not cause interference. 2. This device must accept any interference, including interference that may cause undesired operation of the device.
  • Page 38 EU Declaration of Conformity Radio Equipment Directive 2014/53/EU RoHS 3 Directive EU 2015/863 Hereby, Listen Technologies declares that the radio equipment type Listen Bluetooth/IR Beacon LA- 490 is in compliance with: Radio Equipment Directive 2014/53/EU RoHS 3 Directive EU 2015/863 The full text of the EU declaration of conformity is available at the following internet address: www.listentech.com/support/declaration-conformity-documents/...
  • Page 39 ListenWIFI USER MANUAL DRAFT (1) Cet appareil ne doit pas provoquer d'interférence; et (2) Cet appareil doit accepter toute interférence, y compris les interférences susceptibles de provoquer un fonctionnement indésirable de l'appareil.
  • Page 40 ListenWIFI USER MANUAL DRAFT LISTEN TECHNOLOGIES 14912 Heritage Crest Way, Bluffdale, Utah 84065-4818 USA Phone: +1.801.233.8992 Toll-Free: 1.800.330.0891 www.listentech.com Copyright © 1998 - 2024 Listen Technologies Corporation®. All rights reserved. 20240705 vA2-DRAFT.

This manual is also suitable for:

Lw-110Lw-160Lw-210

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