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QuickLabel Vivo! Touch User Manual
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QuickLabel Vivo! Touch User Manual

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USER GUIDE
Congratulations on owning
a Vivo! Touch color label
printer. This User Guide will
help you start printing labels,
re-load printing supplies,
troubleshoot problems, and
perform routine maintenance.
Part Number: 22834588-EN-E
Revision 1.6

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Summary of Contents for QuickLabel Vivo! Touch

  • Page 1 USER GUIDE Congratulations on owning a Vivo! Touch color label printer. This User Guide will help you start printing labels, re-load printing supplies, troubleshoot problems, and perform routine maintenance. Part Number: 22834588-EN-E Revision 1.6...
  • Page 3 Vivo! Touch User Guide Part Number 22834588-EN-E Version 1.6 8/2013 QuickLabel® Systems an Astro-Med, Inc. Product Group World Headquarters 600 East Greenwich Ave., West Warwick, RI 02893 Tel: (877) 757-7978 Fax: (401) 822-2430 E-mail: info@QuickLabel.com www.QuickLabel.com Technical Support Tel: (877) 757-7310 E-mail: support@QuickLabel.com...
  • Page 4 This manual is copyrighted with all rights reserved. No part of this manual may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without written permission of QuickLabel Systems.
  • Page 5 Vivo! Touch. This warranty is void if the Vivo! Touch toner cartridge has been damaged by accident, abuse, neglect or misapplication, if the product has been improperly installed or...
  • Page 6 Contact Information for Factory Sales and Service QuickLabel USA and World Headquarters 600 East Greenwich Avenue West Warwick, RI 02893 USA Toll Free: (877) 757-7978 Toll-Free Sales: (877) 757-7978 Toll Free Technical Support: (877) 757-7310 Tel: (401) 828-4000 Fax: (401) 822-2430 Web Site: www.QuickLabel.com...
  • Page 7 Ownership Information Congratulations and thank you for your business. Your purchase of a QuickLabel digital label printer is an investment in production flexibility and packaging efficiency. Please use the spaces below to list the model number and serial number of your product.
  • Page 8 Astro-Med, Inc. Nom et adresse du fabricant 600 East Greenwich Avenue Hersteller West Warwick, RI 02893 USA Nome del costruttore Model No. Vivo! Touch Modele No. Model Nr. Modello No. Standards to which conformity is declared Safety: ANSI/UL 60950-1 Standards auquel la conformité appartient CSA C22.2#60950-1...
  • Page 9 Declaration of Conformity Exceptions CENELEC EN 55022, EN61000-4-5: Product fails to meet specific 1kV and 2kV power line surge tests unless an appropriate surge suppressor is used. Attach a surge suppressor (not included) if power line surges are expected. A surge suppressor meeting the specifications for APC Model P1T (for 115VAC applications) or P1-GR (for 230V applications) or equivalent is recommended.
  • Page 11 About the Vivo! Touch ........
  • Page 12 Setting up the Label Design Software ......37 Setting up Labels in Custom QuickLabel Omni ....37 Setting up Labels in Third-Party Design Applications .
  • Page 13 Cleaning LED Arrays ....... . .111 Vivo! Touch User Guide...
  • Page 14 Media Specifications ........147 Vivo! Touch User Guide...
  • Page 15 • Do not use your printer near water. Do not spill liquid of any kind into it. • Be certain that your power source is adequate. If you are not sure, check with QuickLabel Technical Support. Vivo! Touch User Guide...
  • Page 16 Liquid has been spilled into the printer, or the printer has been exposed to water. • The printer has been dropped, or the cabinet is damaged. • The printer does not function normally when you are following the operating instructions. Vivo! Touch User Guide...
  • Page 17 Safety Information Hot Surface, Blade Hazard, and Pinch Point Warnings Material Safety Data Sheet (MSDS) Material Safety Data Sheets for toner are available from QuickLabel Technical Support or from your personal Media Specialist. Warnings • Take extreme care when handling toner. Toner can be harmful if inhaled, swallowed or if it gets in the eyes.
  • Page 18 • Dispose of the toner cartridge in accordance with local legislation. • Do not use methyl alcohol or other solvents on the LED head. Otherwise, damage to the lens may occur. Vivo! Touch User Guide...
  • Page 19 2” - 8.1” wide (50.8mm - 206mm) and 1” - 25” long (25.4 mm - 635 mm). • Die Cuts and Bleeds - One of the most exciting capabilities of the Vivo! Touch is the ability to print full-bleed on custom-shaped labels. A wide variety of dies are Vivo! Touch User Guide...
  • Page 20 • Materials - The Vivo! Touch can print on a wide variety of materials, for a wide variety of applications. QuickLabel Systems has created color profiles for all materials qualified for the Vivo! Touch to ensure accurate printing.
  • Page 21 There are devices that can help you develop profiles for your monitor to ensure that what you see is close to what you are getting. Using Vivo! Touch profiles will help with consistency in printing, while using both Vivo! Touch and monitor profiles will help with the full design and printing process.
  • Page 22 QuickLabel offers the MRC, a special media discount program to customers who commit to purchasing all Vivo! Touch label printing supplies from us for a defined period (one year). Not only is this the best way to get parts and materials you know are...
  • Page 23 Two Visits by Service Technicians - After we visit your facility to install your Vivo! Touch, you are entitled to receive a second and third service visit to your facility. Upon your request, we will schedule a factory-based technician to come to your facility within 5 business days.
  • Page 24 Introduction For a Year Three and Beyond Customer Support Package quotation, please contact QuickLabel Systems. Vivo! Touch User Guide...
  • Page 25 Initial Installation and Setup During the initial installation, a QuickLabel technician will install and set up your Vivo! Touch printer. He or she will help you get your printer running and answer any questions you may have. The QuickLabel technician will: •...
  • Page 26 Installation Surface Requirements Locate your printer on a firm, solid surface that can support 300 pounds. Humidity and Temperature Requirements The Vivo! Touch has been designed to print in environments that meet the following humidity and temperature requirements. • Humidity - The required humidity level range is 20% - 80% (± 5%). The ideal humidity level range for optimum print quality is 50% - 70% (±...
  • Page 27 A VA rating of at least 1350 VA is required. An uninterruptible power supply (UPS) should not be used. To turn the Vivo! Touch power on, move the power switch to the on position. The power switch is located on the side panel beneath the USB ports.
  • Page 28 Home Choose the connection mode. Choose to return to the home screen. Power on your computer and insert the Vivo! Touch Installer CD in the CD drive. Install/Uninstall Driver. The Installer CD menu will open. Choose Note: If the autorun program does not start automatically, use Windows Explorer to launch the “Setup.exe”...
  • Page 29 Installation and Setup Connect the smaller end of the USB cable to the Vivo! Touch USB type B port. The type B USB port is located on the right side in the following illustration. Connect the larger end of the USB cable to an available USB 2.0 port on your computer.
  • Page 30 Installation and Setup Setting up the Printer for Networking Network/USB > Connection Touch on the touchscreen. Ethernet Choose the connection mode. TCP/IP Setup Choose the tab. Vivo! Touch User Guide...
  • Page 31 These messages indicate that the driver has not been “logo tested” by Microsoft. However, it has been tested thoroughly by QuickLabel Systems, and will not cause any of the problems listed in these messages.
  • Page 32 • Choose the Ethernet connection method when prompted. • Enter the IP address of the Vivo! Touch. Do not use leading zeros in the IP address or errors may occur. • If necessary, you can change the printer name as it will be displayed in Windows.
  • Page 33 Follow the prompts to remove the driver. Choose after successfully uninstalling the driver. Restart your computer. Related Topics: - Installing the Printer Driver (USB) on page 13 - Installing the Printer Driver (Network) on page 17 Vivo! Touch User Guide...
  • Page 34 Installation and Setup Vivo! Touch User Guide...
  • Page 35 Loading Media and Calibration Label Media Type Overview This section describes the types of label media you can use with the Vivo! Touch printer. Reflective Mark Media Reflective mark media has black cue marks printed on the top, between labels or on the bottom, on the label liner.
  • Page 36 Turn the mandrel one quarter turn counterclockwise to lock it into position. Note: The locking base holds the assembly in a vertical position, allowing you to use both hands while loading media onto the mandrel. Vivo! Touch User Guide...
  • Page 37 It will stop moving when it almost reaches the end of the mandrel. Then turn the top flange counterclockwise and remove it (“unscrew it”) from the mandrel. Remove the empty core from the mandrel. Vivo! Touch User Guide...
  • Page 38 Slide the roll of labels onto the mandrel. Ensure the roll is positioned so the labels unwind over the roll and to the right. Vivo! Touch User Guide...
  • Page 39 Grasp the top flange and push it toward the label roll. It will stop moving when it is against the label roll. Vivo! Touch User Guide...
  • Page 40 Lift it off the base and orient it so the media unrolls over the top of the roll toward the printer. Re-install the assembly in the feeder roll supports. Vivo! Touch User Guide...
  • Page 41 Open the cutter cover and remove the small piece of cut media. Then close the cover. If you are using reflective mark or gap media, save the cut portion for the next step. If you are using reflective mark or gap media, evaluate the cut position and adjust if necessary. Vivo! Touch User Guide...
  • Page 42 1/2” (13 mm) of solid media will enter the printer. Related Topics: - Adjusting the Cut Position on page 61 Calibrating Media After loading media, you may need to calibrate the printer. Calibration is required in the following situations: Vivo! Touch User Guide...
  • Page 43 Select your media from the list. Note: The media type selected in Custom QuickLabel or the printer driver will override the media type selection on the printer. You can prevent this using the ignore media type option in the Behavior tab.
  • Page 44 Gap media - Position the sensor so the full horizontal gap on the front of the label media will pass directly below it as media moves forward. If there are no vertical gaps separating multiple-up labels, you can position the sensor anywhere over the label. Vivo! Touch User Guide...
  • Page 45 The result of the calibration will be displayed on the touchscreen. Related Topics: - Label Media Type Overview on page 21 - Loading Label Rolls on page 21 - Overriding Job Commands on page 62 Vivo! Touch User Guide...
  • Page 46 Loading Media and Calibration Vivo! Touch User Guide...
  • Page 47 Common color modes include RGB (red, green, and blue) and CMYK (cyan, magenta, yellow, and black). When designing labels that will be printed on the Vivo! Touch, set up your label file in the RGB color mode. Designing in RGB mode will help ensure your colors print accurately on the Vivo! Touch printer.
  • Page 48 This is based on a maximum label face width of 8.3 inches and a safety zone of 0.2 inch (approximately 5 mm) to account for media wander. The Vivo! Touch can print on virtually any shape of die-cut label, with a slightly different file setup, and a special label construction that QuickLabel Systems will supply to you.
  • Page 49 - Planning Full-Bleed and Non-Bleed Labels on page 33 Non-Bleed Label Guidelines Use the following guidelines when setting up a file for a non-bleed label. • Set up the label in the RGB color mode, at a resolution of 600 dpi. Vivo! Touch User Guide...
  • Page 50 Ensure you place design elements within the border. Matrix or Liner Label 4" x 6" (102 x 152 mm) Non-Bleed Area 3.75" x 5.75" (95 x 146 mm) Related Topics: - Planning Full-Bleed and Non-Bleed Labels on page 33 Vivo! Touch User Guide...
  • Page 51 Note: You can also use third-party applications to design components of a label to be imported into Custom QuickLabel Omni. In this situation, save or export graphic files in a .BMP, .PCX, uncompressed .JPG, uncompressed .TIF, or .PDF format.
  • Page 52 Note: Advanced users may want to manage color in the design application instead of the printer driver. In this case, ensure the Color Adjustment in the Vivo! Touch printer driver is set to “Application Managed”. Color management should be enabled in either the design application or printer driver, but not both.
  • Page 53 Vivo! Touch Printing Preferences window will open. Note: You can also access the driver preferences via the application’s print dialog. From the Print window in your software, select QuickLabel Vivo! Touch from the printer list and choose Properties or Setup (varies based on program).
  • Page 54 Designing and Printing Labels Label Choose the tab. Manage Labels. The Manage Labels window will open. Choose Enter a name for the label stock. Select whether to specify sizes in inches or millimeters. Vivo! Touch User Guide...
  • Page 55 Export - Choose this option to export all label stock information to a file. Choose OK. Setting up Color Before you print using a third-party application, you will need to select color options to define how colors on your label will be printed. Vivo! Touch User Guide...
  • Page 56 Vivo! Touch Printing Preferences window will open. Note: You can also access the driver preferences via the application’s print dialog. From the Print window in your software, select QuickLabel Vivo! Touch from the printer list and choose Properties or Setup (varies based on program).
  • Page 57 Saturation • - Saturation rendering converts saturated simple colors in the source space to the same saturated basic colors in the print space, ignoring any differences in hue and lightness. Because of its simplicity, saturation rendering Vivo! Touch User Guide...
  • Page 58 Vivo! Touch Printing Preferences window will open. Note: You can also access the driver preferences via the application’s print dialog. From the Print window in your software, select QuickLabel Vivo! Touch from the printer list and choose Properties or Setup (varies based on program).
  • Page 59 Choose OK. Printing Labels Ensure the label media has been loaded. Ensure the printer has been calibrated. If you are printing from a third party design application, ensure the printer driver preferences are configured. Vivo! Touch User Guide...
  • Page 60 Note: If your software has a collate option, disable it before printing. Monitor the download. The touchscreen will display the state of the transfer, and when the Vivo! Touch is ready, the feeder will advance the labels into the printer to start the printing process.
  • Page 61 TouchPrint™ is an alternative way of printing that allows you to save print jobs on the Vivo! Touch hard drive and later print the jobs via the touchscreen. This feature allows on-demand standalone printing without the need for a computer.
  • Page 62 Title - Enter a title to identify the job on the touchscreen. By default, this will be the name of the Custom QuickLabel label file without the extension. Note: TouchPrint titles are not required to be unique. However, it may be best to use unique names to differentiate the jobs on the touchscreen.
  • Page 63 Description - Enter a short description that will be visible on the touchscreen. By default, this will be the text from the label notes field in Custom QuickLabel. Note that changing this text will not change the label notes in Custom QuickLabel.
  • Page 64 20 labels will be printed. Choose Print. Managing TouchPrint Jobs TouchPrint TouchPrint Touch on the touchscreen. The icon shows and hides the TouchPrint options. You can choose this icon again to return to the menu. Vivo! Touch User Guide...
  • Page 65 Enter a group name and choose Done. Exporting TouchPrint jobs If you use multiple Vivo! Touch printers, you can export TouchPrint jobs from one printer to share with others. A USB memory device is used to transfer the jobs.
  • Page 66 You can select multiple groups or jobs by choosing the Multi-Select option. Choose this option again to disable multi-selection. You can also select or un-select Select All Un-Select All. all items by choosing Choose Export. The export options window will open. Vivo! Touch User Guide...
  • Page 67 Importing TouchPrint jobs After TouchPrint jobs have been exported to a USB memory device, you can import those TouchPrint jobs on other Vivo! Touch printers. Insert the USB memory device into a Vivo! Touch USB port. TouchPrint TouchPrint Touch on the touchscreen.
  • Page 68 Choose Import. The import process will begin and a progress bar will be displayed. Status bar The status bar is located along the top of the touchscreen. It indicates the state of the printer, displays error messages, and provides label count information. Vivo! Touch User Guide...
  • Page 69 Printed Labels In Current Queue - Displays the number of labels that have been printed in the current queue, and the total number of labels in the queue. A queue is a collection of labels sent to the printer via Custom QuickLabel. •...
  • Page 70 Designing and Printing Labels Vivo! Touch User Guide...
  • Page 71 Printer Settings Media tab Media Use the tab to calibrate the printer for your media type. Related Topics: - Calibrating Media on page 28 - Label Media Type Overview on page 21 Vivo! Touch User Guide...
  • Page 72 Note: Before making any position changes, ensure that your files are set up correctly. Try printing a file that has printed successfully in the past to diagnose a position problem. Adjusting Horizontal Image Position Start a print job. Settings > Print Touch on the touchscreen. Vivo! Touch User Guide...
  • Page 73 If a print job is not in progress, the new settings will be used when a new job is printed. Note: The offsets defined in Custom QuickLabel or the printer driver will override the position settings on the printer. You can prevent this using the ignore print offset options in the Behavior tab.
  • Page 74 If a print job is not in progress, the new settings will be used when a new job is printed. Note: The offsets defined in Custom QuickLabel or the printer driver will override the position settings on the printer. You can prevent this using the ignore print offset options in the Behavior tab.
  • Page 75 In this situation, you can increase or decrease the cut position until at least 1/2” (13 mm) of solid media will enter the printer. Settings > Behavior Touch on the touchscreen. Vivo! Touch User Guide...
  • Page 76 Overriding Job Commands Custom QuickLabel and other software applications control the printer by sending host commands to set various print settings. You can set the printer to override some of these commands to prevent applications from overriding settings set on the printer.
  • Page 77 Overriding commands is useful when you want to use a setting on the printer rather than the corresponding setting in the label job. For example, by default the print speed specified in a Custom QuickLabel print job will be used instead of the speed selected on the printer. If you enable the override print speed option, the speed on the printer will always be used, regardless of the print speed specified in Custom QuickLabel.
  • Page 78 Setting the Finished Label Reference Label counts are tracked and displayed during printing. The point at which a label is counted as finished can be adjusted. Settings > Advanced Touch on the touchscreen. Vivo! Touch User Guide...
  • Page 79 Use these scrolls for tab navigation. Turn the printer power off, wait for the LED near the touchscreen to turn amber, and turn the power on again. Displaying the Label Counter System > Display Touch on the touchscreen. Vivo! Touch User Guide...
  • Page 80 Screen. The touchscreen calibration process will begin. Choose Follow the on-screen instructions to complete the calibration process. Note: During calibration, you are prompted to touch targets on the touchscreen. You can use a stylus to increase the accuracy of calibration. Vivo! Touch User Guide...
  • Page 81 When the menu is locked, users can view menu settings but they cannot make changes. Change Passcode To change the system passcode, select the field. Use the on-screen keypad to enter a new passcode. Choose Set. Vivo! Touch User Guide...
  • Page 82 Enter the current time by selecting an edit box and then touching the up/down arrow icons to change the value. Select whether the time is AM or PM. Select how the date and time will be formatted on the touchscreen. Choose Set. Vivo! Touch User Guide...
  • Page 83 This does not change the volume of the internal speaker. Click. This To enable a click sound when you touch on-screen keys, check sound is only audible via the internal speaker. Vivo! Touch User Guide...
  • Page 84 You can restore all printer settings on the touchscreen to their factory default values. System > Misc Touch on the touchscreen. Set Factory Defaults. A confirmation message will appear. Choose Choose restore factory defaults. Factory Default Settings Setting Default Media Media Type Sensor Type Continuous Print Horizontal Vertical Inches/Second Vivo! Touch User Guide...
  • Page 85 Note: When the printer enters power saving mode, internal fans will activate and cool the fuser. The printer will exit power saving mode when a job is printed or the touchscreen is used. System > Misc Touch on the touchscreen. Vivo! Touch User Guide...
  • Page 86 Never. Copying Error Logs to Removable Media When errors occur in the Vivo! Touch printer, error logs are created and saved on the printer’s hard drive. You can copy these error logs to USB memory devices.
  • Page 87 Printer Settings Network Info tab Network Info Use the tab to view the printer's current network settings. Related Topics: - Setting up the Printer for Networking on page 16 Vivo! Touch User Guide...
  • Page 88 Related Topics: - Setting up the Printer for Networking on page 16 Baseline tab Baseline If you are using multiple Vivo! Touch printers, use the tab to adjust the horizontal and vertical baseline. Vivo! Touch User Guide...
  • Page 89 Printer Settings Adjusting the Print Baseline If you send the same job to two or more Vivo! Touch printers and notice that the image prints in different locations, you can use this function to move the baseline of a printer.
  • Page 90 Maintenance > Color Touch on the touchscreen. Color Registration. The Coarse Adjustments screen will open. Choose Print Adjustment Pattern. A pattern will be printed. The pattern consists Choose of lettered sections of black and colored lines. Vivo! Touch User Guide...
  • Page 91 This example only illustrates adjusting the vertical position of magenta (VM). You will need to examine horizontal (H) and vertical (V) patterns for cyan (C), magenta (M), and yellow (Y). Choose Next. The Fine Adjustments screen will open. Print Adjustment Pattern. Another pattern will be printed. Choose Vivo! Touch User Guide...
  • Page 92 Note: Angular adjustment is optional. This adjustment is most often required for wider media (greater than 5 inches), as there is more room for angular misalignment. It is usually not needed when using narrow media. Ensure that label media is loaded. Maintenance > Color Touch on the touchscreen. Vivo! Touch User Guide...
  • Page 93 You can adjust the horizontal and vertical registration for cyan, magenta, and yellow on an individual basis. Note: This feature should only be used to make fine adjustments after calibrating color registration. Start a print job. Vivo! Touch User Guide...
  • Page 94 VC - Vertical adjustment for cyan • VM - Vertical adjustment for magenta • VY - Vertical adjustment for yellow • HC - Horizontal adjustment for cyan • HM - Horizontal adjustment for magenta • HY - Horizontal adjustment for yellow Vivo! Touch User Guide...
  • Page 95 You can select a density accuracy to control how frequently the printer re-separates reprinted labels. • A lower density accuracy will allow the most difference between an image's color separations and the current density adjustments. In this situation, the image will Vivo! Touch User Guide...
  • Page 96 TouchPrint memory usage is also displayed but not managed in the tab. TouchPrint jobs and memory are managed within the TouchPrint feature. Note: This procedure affects the printer’s internal memory. It does not remove items from USB memory devices. Maintenance > Memory Touch on the touchscreen. Vivo! Touch User Guide...
  • Page 97 - Select this option to specify a start and end date for the report. Number of Latest Records • - Select this option to include only a specific number of latest records in the report. Choose whether to sort the report by job name, date, or duration. Vivo! Touch User Guide...
  • Page 98 Note: If a file with the same name exists on the USB memory device, you will have the option to overwrite it. • Select the USB memory device as the export destination. Choose Export. Back Reports When you are finished viewing the report, choose to return to the tab. Vivo! Touch User Guide...
  • Page 99 Firmware tab Firmware Use the tab to upgrade the Vivo! Touch system software and media profiles. Note: The Service Menu option is reserved for use only by Technical Support. Upgrading the System Software Obtain the upgrade file. It will have a “.lk1” extension. Copy it to the root directory of a USB memory device.
  • Page 100 Obtain a standard or custom media profile file. It will have a “.vtmp” extension. Copy it to the root directory of a USB memory device. Insert the USB memory device into a Vivo! Touch USB port. Maintenance > Firmware Touch on the touchscreen.
  • Page 101 If a custom media profile is installed, its version number will be displayed. Custom media profiles without a version number will be indicated as not versioned. Remove Custom Profile. A confirmation message will appear. Choose Choose to remove the custom media profile. Vivo! Touch User Guide...
  • Page 102 Printer Settings Vivo! Touch User Guide...
  • Page 103 Accessories QuickPeel The Vivo! Touch prints full-bleed labels, from edge-to-edge, with the help of a “matrix-in” label construction. Matrix-in labels have a die-cut label shape plus an extra “matrix” around the die-cut. The extra matrix is there to absorb any stray toner that might deposit when you print all the way to the edge of your label shape.
  • Page 104 Tighten the red knob on this mandrel as well, to keep the core from spinning freely. Place an identical empty core on the mandrel of the finished roll rewinder. Vivo! Touch User Guide...
  • Page 105 Observe that the matrix is separating cleanly and is being rewound in the correct location. Position the plastic rings on the label guides right up against the edge of the matrix you are about to peel. Vivo! Touch User Guide...
  • Page 106 The core should rotate counterclockwise. Increase the torque on the lower mandrel very slightly. This will provide back-tension on the bottom roll. Return to the rewinder. Flip the power switch to the left, so that the mandrel would rotate counterclockwise. Vivo! Touch User Guide...
  • Page 107 Tighten the red knob on this mandrel as well, to keep the core from spinning freely. Place an identical empty core on the mandrel of the finished roll rewinder. Vivo! Touch User Guide...
  • Page 108 The core should rotate counterclockwise. Increase the torque on the lower mandrel very slightly. This will provide back-tension on the bottom roll. Return to the rewinder. Flip the power switch to the left, so that the mandrel would rotate counterclockwise. Vivo! Touch User Guide...
  • Page 109 - Setting up the QuickPeel System on page 90 Label Slitter The label slitter is used to cut a single roll of labels lengthwise into two or more rolls. The Label Slitter is used in conjunction with two Label Rewinders. Vivo! Touch User Guide...
  • Page 110 Note: Do not overtighten. If the red blade shield does not press on all blade holders equally, loosen the mounting nuts for the blade shield hinge on the chassis and reposition them until the blade shield is level with the blade holders. Vivo! Touch User Guide...
  • Page 111 You can advance blades to expose the unused, sharp surface for cutting. Slide the blades down in their holders to expose an unused area of the blade. If desired, you can snap off the used blade portion at the score line. Vivo! Touch User Guide...
  • Page 112 QuickVac specifications and setup instructions, please refer to the manual supplied with the QuickVac. Note: Do not use a household or workshop vacuum cleaner to clean the Vivo! Touch interior. Such vacuum cleaners do not provide static protection or filter grades appropriate for toner removal.
  • Page 113 The touchscreen indicates most maintenance situations such as low toner, image drums requiring replacement, etc. However, you can also perform routine maintenance tasks to improve the performance of the Vivo! Touch. End-of-Roll Tasks You should perform the following tasks after each roll of labels: •...
  • Page 114 - Cleaning Excess Adhesive from the Image Drums on page 106 - Cleaning the Image Belt Wiper on page 116 Maintenance Procedures This section describes how to perform maintenance procedures for the Vivo! Touch. Cleaning Excess Adhesive from the Feeder Rollers Open the feeder rollers.
  • Page 115 Avoid contact with the green drum inside the image drum unit. Open the top cover of the Vivo! Touch. Grasp the top center area of the image drum and lift it, complete with its toner cartridge, up and out of the printer.
  • Page 116 (nearest the media exit), magenta, yellow, and black (nearest the media entry). Note: Color labels are located next to each image drum/cartridge slot. These labels indicate the correct location for each color. Vivo! Touch User Guide...
  • Page 117 Maintenance Close the top cover of the Vivo! Touch. Reconnect the AC power cord to an earth grounded AC receptacle. Cleaning Excess Adhesive from the Image Belt Turn the printer power off and wait for the LED near the touchscreen to turn amber.
  • Page 118 Note: Color labels are located next to each image drum/cartridge slot. These labels indicate the correct location for each color. Close the top cover of the Vivo! Touch. Cleaning Excess Adhesive from the Fuser Turn the printer power off and wait for the LED near the touchscreen to turn amber.
  • Page 119 Holding the fuser by its handle, lift the fuser straight up and out of the printer. Place the fuser upright on a clean, flat surface away from any flammable materials. Close the top cover of the Vivo! Touch. This will help reduce the amount of light exposure to the image drums.
  • Page 120 Grasp the top center area of the image drum and lift it, complete with its toner cartridge, up and out of the printer. Close the top cover of the Vivo! Touch. This will help reduce the amount of light exposure to the other image drums.
  • Page 121 Do not attempt to wipe the toner or use solvents, as this will make vacuuming the toner more difficult. Open the top cover of the Vivo! Touch. Replace the image drum, complete with its toner cartridge, into the printer in the correct location.
  • Page 122 You can remove toner deposits from the interior of the printer by periodically vacuuming inside the Vivo! Touch. Use the QuickVac toner vacuum to clean the Vivo! Touch. This accessory is designed with static protection features and an ultra-fine particle filter for toner removal. For detailed QuickVac specifications and setup instructions, please refer to the manual supplied with the QuickVac.
  • Page 123 Maintenance Note: Do not use a household or workshop vacuum cleaner to clean the Vivo! Touch interior. Such vacuum cleaners do not provide static protection or filter grades appropriate for toner removal. Turn the printer power off and wait for the LED near the touchscreen to turn amber.
  • Page 124 Holding the fuser by its handle, lift the fuser straight up and out of the printer. Place the fuser upright on a clean, flat surface away from any flammable materials. Assemble and power up the QuickVac as described in the documentation supplied with the QuickVac. Vivo! Touch User Guide...
  • Page 125 Note: Color labels are located next to each image drum/cartridge slot. These labels indicate the correct location for each color. Close the top cover of the Vivo! Touch. Cleaning LED Arrays Cleaning LED arrays periodically will help maintain print quality. There are a total of four LED arrays, one for each of the printer’s colors (cyan, magenta, yellow, and black).
  • Page 126 Maintenance Open the top cover of the Vivo! Touch. Leaving the cover open exposes the image drums to light. Image drums are sensitive to light. Never expose image drums to light for more than five minutes and never expose the image drum to direct sunlight.
  • Page 127 There may be some toner or adhesive on the belt, which can be cleaned with a pre-moistened alcohol cloth. If the belt is damaged, you will need to replace it with a new image belt. Vivo! Touch User Guide...
  • Page 128 (nearest the media entry). Note: Color labels are located next to each image drum/cartridge slot. These labels indicate the correct location for each color. Close the top cover of the Vivo! Touch. Related Topics: - Replacing the Image Belt on page 125 Cleaning Electrical Contacts After long use, dust and toner may accumulate on the printer’s internal electrical...
  • Page 129 (nearest the media exit), magenta, yellow, and black (nearest the media entry). Note: Color labels are located next to each image drum/cartridge slot. These labels indicate the correct location for each color. Close the top cover of the Vivo! Touch. Vivo! Touch User Guide...
  • Page 130 Turn the printer power off and wait for the LED near the touchscreen to turn amber. Then unplug the AC power cord from the receptacle. Open the top cover of the Vivo! Touch. Grasp the top center area of the image drum and lift it, complete with its toner cartridge, up and out of the printer.
  • Page 131 Turn the two blue image belt fasteners clockwise. This will lock the belt to the printer chassis. Replace the four image drums, complete with their toner cartridges, into the printer in the correct sequence: cyan (nearest the media exit), magenta, yellow, and black (nearest the media entry). Vivo! Touch User Guide...
  • Page 132 Maintenance Note: Color labels are located next to each image drum/cartridge slot. These labels indicate the correct location for each color. Close the top cover of the Vivo! Touch. Vivo! Touch User Guide...
  • Page 133 You can extend the life of toner and wear parts by following the maintenance guidelines described in this manual. In addition to optimizing the service life of these items, these maintenance procedures will also help ensure high-quality label output from your Vivo! Touch. Vivo! Touch User Guide...
  • Page 134 • When replacing a spent fuser or image belt, ensure the replacement is a new (unused) fuser or image belt. Replacing with a used fuser or image belt may result in inaccurate service life estimates. Vivo! Touch User Guide...
  • Page 135 Replacement Toner and Wear Parts There are two Vivo! Touch printer models (R1 and R2). When you order replacement toner and wear parts, check the model of your Vivo! Touch to determine the correct supplies. You can identify your printer model by the serial number label. This label is located above the USB and Ethernet ports on the side opposite the touchscreen.
  • Page 136 Warning: Take extreme care when handling toner. Toner can be harmful if inhaled, swallowed or if it gets in the eyes. Toner can also stain hands and clothing. Refer to the Material Safety Data Sheets for more information. Material Safety Data Sheets are available from QuickLabel Support.
  • Page 137 Warning: Take extreme care when handling toner. Toner can be harmful if inhaled, swallowed or if it gets in the eyes. Toner can also stain hands and clothing. Refer to the Material Safety Data Sheets for more information. Material Safety Data Sheets are available from QuickLabel Support.
  • Page 138 Grasp the top center area of the image drum and lift it, complete with its toner cartridge, up and out of the printer. Close the top cover of the Vivo! Touch. This will help reduce the amount of light exposure to the other image drums.
  • Page 139 Close the top cover of the Vivo! Touch. Power the Vivo! Touch on. The printer will go through a cycle to prepare the drum and cartridge for printing. If the touchscreen still indicates the image drum needs to be changed, turn off the Vivo! Touch, remove and re-seat the image drum, re-seat the toner cartridge, and restart the printer.
  • Page 140 When lifting out the image belt, notice how the drive gear fits into the corresponding gear in the rear left corner of the printer. This will help you replace the belt later. Remove the new image belt from its packaging. Vivo! Touch User Guide...
  • Page 141 Note: Color labels are located next to each image drum/cartridge slot. These labels indicate the correct location for each color. Close the top cover of the Vivo! Touch. Replacing the Fuser The fuser might require replacement if it has been damaged by excess toner or label material jamming inside it.
  • Page 142 Push the two blue retaining levers towards the rear of the printer to lock the fuser in place. Close the top cover of the Vivo! Touch. Replacing the Feeder Cutter Blade A cutter blade is located in the top section of the feeder. After each batch is printed, the media at the end of the label run is cut and advanced through the printer.
  • Page 143 If you will remove the cutter cover, push it forward at the cover pivot point, where it attaches to the shaft. Work from one end to the other with an even pressure and the cover will disengage from the shaft. Vivo! Touch User Guide...
  • Page 144 Replacing Toner and Wear Parts Use a medium flat blade screwdriver to loosen the two screws that hold the blade assembly to the cutter block. These are captive screws and will remain in the cutter block when fully loosened. Vivo! Touch User Guide...
  • Page 145 Slide the blade assembly off the pins and away from the block. Using caution, lift the blade out for replacement. Warning: The cutter blade is sharp. Use caution to avoid personal injury or damage to clothing when working with cutting blades or around exposed blade surfaces. Vivo! Touch User Guide...
  • Page 146 If you removed the cutter cover, reinstall it by attaching the pivot point to the shaft. Work from one end to the other with an even pressure and the cover will snap back onto the shaft. Related Topics: - Cleaning Excess Adhesive from the Cutter Slot on page 107 Vivo! Touch User Guide...
  • Page 147 To attempt to correct this issue, inspect the image belt and replace if necessary. Related Topics: - Inspecting the Image Belt on page 112 - Replacing the Image Belt on page 125 Vivo! Touch User Guide...
  • Page 148 Troubleshooting Erratic Printing Labels that do not print in the correct location, or only print partially, can be caused by incorrectly setting the label size in the Vivo! Touch printer driver. Confirm that your driver settings are correct. Related Topics:...
  • Page 149 (nearest the media exit), magenta, yellow, and black (nearest the media entry). Note: Color labels are located next to each image drum/cartridge slot. These labels indicate the correct location for each color. Close the top cover of the Vivo! Touch. Vivo! Touch User Guide...
  • Page 150 A reprint is also needed if you turn the power off during troubleshooting. Note: Always note the exact error or warning message when troubleshooting. This information will help QuickLabel Support determine the problem if you contact them. Message Solution <Color>...
  • Page 151 • Inspect the ventilation on the rear of the printer for blockages. Format Error x Refer to the QuickLabel Systems Pro- grammer’s Reference. • Turn the printer power off, wait for Fuser Fan Failure the LED near the touchscreen to turn amber, and turn the power on again.
  • Page 152 • Turn the printer power off, wait for the fuser to cool (30-60 minutes). Turn the power on again and retry. • Note the exact error message and contact QuickLabel Support for help. • Inspect fuser for damage Fuser Under Temperature • Remove and reinstall the fuser.
  • Page 153 See “Calibrating Media” on page 28. • Ensure that your media is qualified for the Vivo! Touch printer. • Turn the printer power off, wait for the LED near the touchscreen to turn amber, and turn the power on again.
  • Page 154 Power Supply Fan Failure the LED near the touchscreen to turn amber, and turn the power on again. • Note the exact error message and contact QuickLabel Support for help. Printer Cover Open Close the printer cover. Printer Not Ready, Retry Wait a moment, and try the action again.
  • Page 155 LED near the touchscreen to turn amber, and turn the power on again. • Try another new fuser. • Note the exact error message and contact QuickLabel Support for help. • Check the image belt for proper System Error P93 installation in the printer.
  • Page 156 System Error S507 the LED near the touchscreen to turn amber, and turn the power on again. • Note the exact error message and contact QuickLabel Support for help. Erase Memory • Use the option on the System Error S508 Memory tab.
  • Page 157 LED near the touchscreen to turn amber, and turn the power on again. • Note the exact error message and contact QuickLabel Support for help. • Turn the printer power off, wait for System Error S515 the LED near the touchscreen to turn amber, and turn the power on again.
  • Page 158 Troubleshooting Vivo! Touch User Guide...
  • Page 159 Limited print quality and speed opera- tion 32° to 110° F (0° to 43.3° C) Non-operating (power off) Relative Humidity (RH) 50% to 70% Full performance operation 20% to 80% Limited print quality operation 10% to 90% Non-operating (power off) Vivo! Touch User Guide...
  • Page 160 230V Version - Operates on voltages from 220 VAC to 240 VAC (50 or 60 Hz), 5.5A maximum. Operating System The Vivo! Touch printer driver works with 32-bit or 64-bit Microsoft Windows XP, Windows Vista, Windows 7, or Windows 8 operating systems. USB and Network Connection The Vivo! Touch comes standard with a Universal Serial Bus (USB) version 2.0...
  • Page 161 Specifications Media Specifications .295" (7.49 mm) 1.725" (43.81 mm) Description Label Matrix Edge Trim Roll Direction Label Length Label Width Label Gap Center Vivo! Touch User Guide...
  • Page 162 Description Cue Mark Construction Width Media Specifications Roll Stock 8" OD (203 mm OD) QuickLabel® paper and synthetic labels Label Size (print area) Standard: Width: 3.0" - 8.1" (76.2 mm - 206 mm) Length: 1.0" - 25" (25.4 mm - 635 mm) Full- Bleed: Width: 2.0"...
  • Page 163 Custom QuickLabel Omni 33 Image Belt Label Setup 37 Cleaning 103 Cut Position Adjustment 61 Inspecting 112 Cutter Blade Replacing 125 Replacing 128 Image Drums Cutter Slot Cleaning 107 Cleaning 106 Replacing 123 Installation Default Gateway 16 Vivo! Touch User Guide...
  • Page 164 Roller Cleaning 100 Display tab 65 Firmware tab 85 Media tab 57 Safety 1 Memory tab 82 Security tab 67 Misc tab 70 Sounds 69 Network Info tab 73 Sounds tab 69 Print tab 58 Specifications 145 Vivo! Touch User Guide...
  • Page 165 Temperature Requirements 13 Third Party Applications 33 Vertical Image Position Adjustment 59 Time tab 68 Toner Cartridge Replacement 122 Toner Service Life 119, 120 Wear Part Service Life 119, 120 TouchPrint 47, 49, 50, 51, 53 Vivo! Touch User Guide...