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CONTENTS A - Problem & Solution A01 Device not booting up A02 Black/blurred display when booting A03 Stuck at the boot interface and keep restarting A04 Mobile network has no signal A05 Cannot detect the SAM card A06 Ethernet fault A07 WIFI fault A08 Poor/fault charging A09 Incomplete printing,messing/error/garbled printing...
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C01-2 Safety Instructions C01-3 Recommended tools C01-4 Screw list C01-5 After disassembling the internal components of the device C02 Disassembly - Preparation C02-1 Remove the rubber foot C02-2 Open the Battery Cover C02-3 Remove the battery C02-4 Remove the tamper-evident label C02-5 Pull out the medium card (TF card, SIM card, PSAM card, etc.) C02-6 Remove fingerprint module (iA) C02-7 Replace the paper roller (IS)
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C05-5 Replace the contactless antenna (IS) C06 Disassembly - Separate the Motherboard C06-1 Pull out the FPC plug of the MSR C06-2 Removing the fixing screws on motherboard C06-3 Removing the motherboard C07 Disassembly - Removing Front Shell Assembly C07-1 Remove MSR C07-2 Removing the main antenna bracket ※IS - independent steps - This step is not directly related to the subsequent...
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WIZARPOS Q2 REPALR MANUAL Problem & Solution...
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Device not booting up 1. The battery run out of power. 1. Analysis: Battery run out of power. 1. Charge or replace the battery. 1. Solution: Charge or replace battery. 2. Solution: Upgrade firmware 2. Check whether the PIN of the battery connector is broken 2.Solution: Upgrade firmware 2.
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The security module triggered. If the security module triggered , there will be a warning message displayed on the screen, such as : "Have trigger pin DRS1 “ , “Tamper detected! Please contact WizarPOS!" ① Check if the carbon particles missing. if the carbon particles are lost, add the carbon particles ②...
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casing is damaged, replace the casing (upper/lower) 4.Check if it is a button problem 4.Disassemble the machine and check if the power button is broken. If it broken or fall off, please repair the power button and reassemble. 5. Motherboard fault 5.
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Black/blurred display when booting 1.Firmware fault 1. Upgrade the firmware 2.Display fault 2.Replace the display (normally display and touch panel are 2.Replace the display (normally display and touch panel are replacedtogether). replaced together). Black/blurred display when booting...
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Stuck at the boot interface and keep restarting 1.OS error. 1. Reset to factory settings 2. Firmware fault. 2.Upgrade firmware 2. Upgrade the rmware 3.Motherboard fault. 3.Replace motherboard 3. Replace the motherboard Stuck at the boot interface and keep restarting...
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Mobile network has no signal 1. SIM card fault. 1.Replace SIM card 1. Replace the SIM card 2.Enter the Driver test to test the mobile network. If the signal is weak, the antenna is bad or the contact is poor. 2.Reassemble the antenna or replace the antenna Mobile network has no signal...
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3.Enter the Driver test to test the mobile network. If the test fails, check the pin of the SIM card slot for dirt and breakage. If the 3. Check whether the pin of the SIM card slot is damaged appearance of the pin is still normal, it is determined that the motherboard is defective.
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Cannot detect the SAM card 1. SAM card fault 1. Test it with another SAM card 2. Check whether the SAM card slot is broken 2. Replace the SAM card slot or the motherboard Cannot detect the SAM card...
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Ethernet fault 1. Ethernet adapter fault 1. Check whether the light of Ethernet adapter is on. You can try to unplug or replace the Ethernet adapter 2. USB transfer board fault 2. Replace the USB transfer board 3. Motherboard fault 3.
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WIFI fault WIFI fault 1.May be too many wifi connections 1.May be too many wifi connections 1. wifi Switch other Wifi to check 1. wifi Switch other Wifi to check 2.Enter the Driver test for the wifi test. If the signal is weak, the wifi 2.Enter the Driver test for the wifi test.
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3.Enter the Driver test to perform the wifi test. If the test fails, it is determined that the motherboard is defective. 3. Replace the motherboard Replace motherboard 0 5 - 1 WIFI fault 0 7 - 1 WIFI fault...
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Poor/fault charging 1. Plug the charger into the machine. If the charging light does 1. Plug the machine into the charger. If the charging light does not light up or ashes, you can cross-validate the charger rst, not light up or flashes, you can cross-validate the charger first, then cross-validate the battery to determine the fault.
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Not printing,Incomplete printing, messing/error/garbled printing. 1. check whether the printing paper is reversed 1. reposition the printing paper 2.Check if the print roller is missing or damaged. 2. Replace the print roller. 2. replace the paper cover. Incomplete printing, messing/error/garbled printing. Incomplete printing,messing/error/garbled printing...
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3. Check if the paper cover is damaged 3. Repiace the paper cover. 4. Check if the print module gear for damage 4. Replace the print module. 0 9 - 1 Incomplete printing,messing/error/garbled printing...
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5.Enter the Driver test to test the print. If there is a partial blank in the print result, check the print module TPH for dirt. If there is no dirt, determine the print module fault. 5.Clean the TPH of the print module with a clean cloth dampened with alcohol, remove the machine, and replace the print module.
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Fail to read contactless card 1.Enter the Driver Test and perform a non-card test. If the card does not respond, you can disassemble the machine and check if the antenna is in contact with the motherboard. 1. Reassemble the antenna. 2.If there is no problem with the contact, cross-test the antenna and the motherboard to determine the cause of the defect.
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Poor card swiping 1.Check the card for dirt and impurities. 1.Remove dirt and impurities. 2.Enter the Driver Test and perform a swipe test. If there is a defect, 2.Enter the Driver Test and perform a swipe test. If there is a defect, check whether the magnetic head or the FPC of the magnetic check whether the head module FPC is in place after disassembling.
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3.After the disassemble,cross-test the head module, and the 3.After the disassemble,cross-test the magnetic head motherboard and the motherboard 3.Replace the magnetic head or the motherboard. 3.Replace the head module or replace the motherboard. 1 1 - 1 0 9 - 1 Poor card swiping Poor card swiping...
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IC reading fault 1. IC card fault 1.Check if there is any foreign matter in the IC card slot. IC reading fault 1. Replace another IC card 1.remove foreign matters. 1.Check if there is any foreign matter in the IC card slot. 2.Enter the Driver Test and perform the IC card test.
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Security module trigger (terminal interface will be prompted) 1.Security module trigger (the terminal interface will have relevant information prompts) 2.Replace the top cover or replace the lower cover. If the screw is missing, add the screw. 2.After disassemble the machine, check if the carbon particles are assembled in place and the PCBA is free of dirt.
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3.After disassembling, use the multimeter voltage file to test the small motherboard battery on the motherboard. The test voltage is between 2.8V and 3.2V. If the small battery is out of power, it is determined that the small battery is defective. 3.Replace the small battery.
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Poor Camera 1.Enter the Driver test for scanning test. If there is blurring, 1.Enter the Driver test for scanning test. If there is blurring, please check if the camera lens is dirty. If there is no dirt, after please check if the camera lens is dirty. If there is no dirt, you can cross-test the camera and motherboard to determine disassembling, you can cross-test the camera and motherboard the cause of the defect.
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LED fault Check whether the liquid entered and corroded the motherboard Replace the motherboard LED fault...
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Button fault 1.Check if it is a button problem 1.Clean the camera lens, replace the camera, or replace the 1.Disassemble the machine and check if the button are fall off. motherboard. If so, please repair the button or replace the motherboard Button fault Button fault...
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Tax Control fault 1. Tax control FPC fault 1. Replace the Tax control FPC 2. Tax control board fault 2. Replace the Tax control board Tax Control fault...
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3. Tax control xture 3. Replace the Tax control xture 4. Motherboard fault 4. Replace the motherboard 1 7 - 1 Tax Control fault...
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Fingerprint fault 1. Fingerprint FPC fault 1. Replace the ngerprint 2. Fingerprint module fault 2. Replace the ngerprint module 3. Motherboard fault 3. Replace the motherboard Fingerprint fault...
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WIZARPOS Q2 REPALR MANUAL Setting Up the Repair Environment...
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B01 Setting Up the Environment 1. USB Driver Installation ・Install the driver Qualcomm-ADB&USB-driver(8916).zip, after the B01-2 Download the tool and firmware package for the preparation ・ Download tool: 8x10-12downloadV1.0.zip ・Firmware package: YYYYMMDD-Q2-factimage-pcbX-efuse(Exp3).zip △ FTP address of the tool: ftp://sdkuser:wizsdkar@ftp.wizarpos.com/Qualcomm-ADB&USB-driver(8916).zip ftp://sdkuser:wizsdkar@ftp.wizarpos.com/Q2-update-tool-1.7.1.zip ftp://sdkuser:wizsdkar@ftp.wizarpos.com/...
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B02 Force burn-in the firmware ・Requires windows system environment support; ・ ・ File: Q2-update-tool-1.7.1.zip; ・ ・ Run the program: Force burn-in the firmware...
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B02-1 How to select firmware of B02-1? How to Distinguish PCBB and PCBC Board and Firmware Selection Poor/fault charging Poor/fault charging As shown in the following figure: H21MB_V0.2 is PCBB board and select PCBB firmware. H21MB_V0.3, H21MB_V0.4 and H21MB_V0.5 are PCBC boards, select PCBC firmware. 0 2 - 1 Force burn-in the firmware...
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B02-1 Burning method 1. Regular mode, suitable for strong burning firmware in the boot state: When the power is on, connect the USB cable, obtain the programming mode and port number from the device manager, configure it to the location indicated in the figure below, and click “Start”.
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E) Follow the steps below to enter the emergency mode, configure the parameters and click "Start": 0 2 - 1 Force burn-in the firmware...
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C01 Before Start C01-1 P ower off the device ① Disconnect the POS device from the data cable and power cable, ② Hold-press the“Power” button for 3 seconds to enter the boot menu, and turn off the dev ice as instructed. 0 1 - 1 Power off the device...
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Caution: You can only perform troubleshooting and repair under the authorization and guidance of the WizarPOS technical team. And any damages caused by repairs which is not not authorized by WizarPOS is not covered by the WizarPOS warranty. Caution: Before touching any component inside the device, firstly, please touch the painted metal surface to direct static electricity from your body.
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C01 Before Start IC reading fault C01-4 Screw list Screw List M2.0×6-Self Tape-Nickel black Diagram Quantity 10-16* ※ Depends on different configuration, there are 10-16 screws for the whole device. 0 1 - 4 Screw list...
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C01 Before Start C01-5 After disassembling the internal components of the device CAUTION: Leaving-behind or loose screws inside the device, can cause serious damage to the device. Please be cautious. ① Assemble back all the components and screws in order, and make sure that no components or screws are left inside the machine.
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C02 Disassembly - Preparation C02-1 Remove the rubber foot Remove the rubber foot pads in the direction of the arrow. Please note that these rubber foot pads should be discarded after removal and cannot be reused. 0 2 - 1 Re m o v e t h e r ub be r foo t...
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C02 Disassembly - Preparation C02-1 Open the Battery Cover As shown in the figure, press and lift up to remove the battery cover. 0 2 - 2 O p e n th e ba tter y c ov e r...
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C02 Disassembly - Preparation C02-2 Remove the battery Remove the battery in the direction of the arrow, and pull out the connector with care. 0 2 - 3 R e m ov e t he ba tte r y...
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C02 Disassembly - Preparation C02-4 Remove the tamper-evident label Use tweezers to remove the tamper-evident label. The residue must be cleaned after the tamper-evident label is broken. 0 2 - 4 Re m o v e th e ta mp e r - e v i d e n t l a b e l...
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C02 Disassembly - Preparation C02-5 Pull out the medium card (TF card, SIM card, PSAM card, etc.) If the card slot contains the above cards, remove the cards according to the direction of the arrow. 0 2 - 5 Pu l l o u t t he med i um c a r d...
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C02 Disassembly - Preparation C02-6 Remove fingerprint module (if any) ① As shown, remove 4 screws. ② Along the direction of the arrow to take off the fingerprint module pressure-pad. ③ Separate the fingerprint module with FPC. 0 2 - 6 Re mov e f in g er pr int module...
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C02 Disassembly - Preparation C02-2 Replace the paper roller (independent step) Pull out the roller in the direction the arrow. 0 2 - 7 Re p l a ce t he p a pe r r ol l er...
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C02 Disassembly - Preparation C02-8 Replacement of paper hatch cover (iseparate steps) As shown in the figure, use a pry bar (or a slotted screwdriver) to slightly push the buckle out. And pull out the paper hatch cover. 0 2 - 8 R ep lacem en t o f pape r hatch cove r...
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C03 Disassembly - Split Back Cover C03-2 Separate the front and back covers. ① Lift up the back cover. ② Use flat-head tweezers to separate the charging contact connector (if any). 0 3 - 2 S e p a ra te t he f r o n t a nd b a c k c o v er s...
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C03 Disassembly - Split Back Cover (independent steps). ① As shown, remove 2 screws. ② Remove the charging contact plate in the direction of the arrow. 0 3 - 3 R e m o v e th e ch a r g i n g c o n ta c t p l a t e...
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C03 Disassembly - Split Back Cover C03-4 Remove the plastic butto n As shown in the figure, use the tweezers to remove the plastic button. 0 3 - 4 Re mo v e th e p l a s tic butt on...
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C04 Disassembly - Separate Camera and Speaker Bracket C04-1 Separate camera and speaker bracket As shown in the figure, take out the camera and the speaker bracket in the direction of the arrow. 0 4 - 1 Se p a ra t e ca m e r a an d s p ea k e r b r a c k et...
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C04 Disassembly - Separate Camera and Speaker Bracket C04-2 Pull out the camera and speaker connector As shown, carefully separate the camera and speaker connector from the motherboard. 0 4 - 2 P ul l o u t t h e ca m e r a a nd sp ea k e r c on n ec t or...
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C04 Disassembly - Separate Camera and Speaker Bracket C04-3 Replacing the camera (independent steps) As shown in the figure, remove the camera (there is gum between the back of FPC and the bracket). 0 4 - 3 R e p l a ci n g t h e c a mer a...
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C04 Disassembly - Separate Camera and Speaker Bracket C04-6 Removing the main antenna (independent steps) As shown in the figure, remove the speaker. 0 4 - 6 Re p l a ci n g the H o r n...
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C05 Disassembly - Separate the printer holder C05-1 Pull out the printer and the contactless antenna plug As shown, pull out the printer and the contactless antenna plug. 0 5 - 1 P u l l o ut t he pr i n t e r a nd t he c o n ta c tl ess a n t en n a p l u g...
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C05 Disassembly - Separate the printer holder C05-2 Removing the fingerprint module FPC (if any) As shown in the figure, remove the fingerprint module FPC (there is gum between the back of FPC and the bracket) 0 5 - 2 R e m ov i ng t he f i n g e r p r i n t mo d ul e F PC...
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C05 Disassembly - Separate the printer holder C05-3 Removing the printer holder Remove the printer holder in the direction of the arrow. Remove the printer holder in the direction of the arrow. 0 5 - 3 R e m ov i n g th e pr in te r ho l de r...
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C05 Disassembly - Separate the printer holder C05-4 Replacing the printer (independent steps) ① As shown, remove 2 screws. ② Remove the printer module in the direction of the arrow. 0 5 - 4 Re p l a ci n g th e p r i n te r...
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C05 Disassembly - Separate the printer holder C05-5 Replace the contactless antenna (independent step) As shown in the figure, carefully remove the contactless antenna. 0 5 - 5 Replace the contactless antenna...
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C06 Disassembly - Separate the Motherboard C06-1 Pull out the FPC plug of the MSR Pull out the MSR plug in the direction of the arrow. 0 6 - 1 P u l l o u t th e FP C pl ug o f th e M S R...
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C06 Disassembly - Separate the Motherboard C06-2 Removing the fixing screws on motherboard As shown in the figure, remove the 2 fixing screws on the As shown in the figure, remove the 2 fixing screws on the motherboard. 0 6 - 2 R e m ov i n g t he f i x i n g s cr e w s on mo t h er bo a r d...
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C06 Disassembly - Separate the Motherboard C06-3 Removing the motherboard ① As shown in the figure, lift the main slightly. ② Carefully separate the LCD panel FPC plug. ③ Separate the main antenna coaxial cable plug. 0 6 - 3 R e m ov i n g t he f i x i n g s cr e w s on mo t h er bo a r d...
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C06 Disassembly - Separate the Motherboard C06-3 Removing the motherboard ④ Lift up and pull to remove the motherboard. 0 6 - 3 Re m o v i ng t h e mo th er b o a r d...
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C07 Disassembly - Removing Front Shell Assembly C07-1 Remove MSR Use a pair of tweezers to carefully remove the swipe head in the direction of the arrow. 0 7 - 1 R e m ov e M S R...
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C07 Disassembly - Removing Front Shell Assembly C07-2 Removing the main antenna bracket Take the main antenna holder in the direction of the arrow. 0 7 - 2 R e m ov in g th e ma in a n te nn a b r a c k et...
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D01 SN Injection 1.Boot interface as follows SN Injection...
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2.Connect the terminal and the scanner, align the scanner with the corresponding SN on the terminal tag, as shown below, and start scanning 3.After the scan is successful, check whether the input terminal SN information is correct. If it is correct, click "OK" and if it is wrong, scan again, as shown below. SN Injection...
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4.When the terminal SN scan is successful, a prompt box will pop up to input the battery serial number. As shown below, align the terminal battery SN bar code and begins to scan the battery SN. SN Injection...
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5.After the scan is successful, check whether the input battery SN information is correct. If it is correct, click "OK" and if it is wrong, scan again. SN Injection...
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6.After the scan is successful, restart the terminal and click Settings - > About POS - > POS Settings to check. SN Injection...
Need help?
Do you have a question about the Q2 and is the answer not in the manual?
Questions and answers
Why are we getting a comm error? sometimes it works and sometimes it doesn't. our machine isn't very old.
Intermittent communication errors with the WizarPOS Q2 machine could be caused by the following:
1. SAM Card Issues:
- Faulty SAM card.
- Damaged SAM card slot.
- Faulty motherboard.
2. Ethernet Faults:
- Faulty Ethernet adapter.
- Loose or faulty Ethernet connection.
- Motherboard issues.
3. WiFi Faults:
- Too many WiFi connections.
- Poor WiFi signal due to bad antenna or poor contact.
- Faulty USB transfer board.
- Motherboard issues.
Each of these components should be tested or replaced as needed to identify and resolve the issue.
This answer is automatically generated