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Welcome to Fetch, your one-stop non-stop world of entertainment. This user guide shows you tips and tricks to help you get the most out of your service, so you can enjoy all your entertainment in one place.
Everything you do on Fetch starts from this Main Menu screen.
Press on your Fetch remote control to bring up the main menu.
Here are a few handy tips to get you started.
Most used buttons
Actions
Actions are available on most screens. They tell you how to use the buttons on your remote to access key features
Tips
Brings up the main menu from any screen.
Use to navigate anywhere on Fetch.
Press to select.
Press to show on screen actions.
Go back to previous screen by pressing
How To videos
You can watch videos about key features to get the most from your service at Menu > > How To.
Search
You can easily search for things to watch by keyword from the program name, synopsis, or cast and crew. Search covers Free-to-Air and subscription channels, TV Apps, TV Store, Movie Store, Movie Box, recordings, and streaming apps like Apple TV+, Prime Video, Netflix, YouTube, Stan and Paramount+. Search currently doesn't cover the Optus Sport, DocPlay, Spotify, TikTok, NBA: Live Games & Scores, or Twitch apps. To search these you will need to do this within the individual apps.
Tips
Voice Search and Voice Control
You can easily search and control Fetch using your voice remote). You will need to pair the remote to your Fetch Mini using Bluetooth before this will work.
Tips
Here's a list of some of the things you can say:
Voice Command | What it does | |
Change channels: | "Fetch BBC First" or just "BBC First" "Play Discovery Turbo" "Seven HD" | Launches BBC First channel Launches Discovery Turbo channel Launches 7HD channel |
Control playback: | "Pause" "Play" "Rewind eight times" "Fast forward" | Pause playback Resume playback Rewind playback eight times Fast forward playback |
Search for content: | "Fetch Masterchef" or just "Masterchef" "Search YouTube for funny videos" "Harry Potter and the Order of the Phoenix" "Search for The Expanse on Prime Video" "Search for The West Wing" | Launches a Search on Fetch for this title Launches a Search of YouTube Launches a Search on Fetch for this title Launches the title on Prime Video Launches a Search and shows all ways to watch this title |
Launch an app: | "Fetch Netflix" or just "Netflix" "Open Prime" "Go to SBS on Demand | Launches Netflix Launches Prime Video Launches SBS on Demand |
Navigate Fetch: | "Fetch recordings" or just "Recordings" "Open TV Guide" "Go to Movie Store" "Movie Box" "Open Settings" | Opens Menu > My Stuff > Recordings Opens Menu > Guide Opens Menu > Movies > Store Opens Menu > Movies > Movie Box Opens Menu > |
Search within apps
You can use voice commands to search for content within selected apps. Currently this functionality is available for the Disney+, Apple TV+, Prime Video, and YouTube apps.
To watch Free-to-Air or Subscription TV channels, press then go to Guide to select the channel you want to watch.
If you have been in any other area of the Fetch service you can go back to watching TV by pressing .
While watching Live TV use to see at a glance what's playing on other channels. Press
to go forward or back. If you find something you like press
to launch the channel.
While watching Live TV the Information Bar appears anytime you change channel or when you press on your remote.
You can go forward in the Info Bar to see what's coming up or back to catch up on shows you've missed.
Press twice to see more detail on the highlighted show or to access options like add a reminder.
The Info Bar will disappear after about 5 seconds, or you can press Info again to remove it immediately.
Tips
Watch from Start
If you're late to a show and see it means you can press the green button to replay the show from the beginning.
Tips
Closed Captions
When you see this symbol on a program from the Information Bar, it means there are Closed Captions available.
To turn on Closed Captions while watching a TV channel, press on your remote. Repeat to turn off Closed Captions again.
Note, at present, due to a technical limitation, if you record a channel with Closed Captions, the captions will not display when you play back the recording on your Fetch Mini. The Fetch Mighty is unaffected.
Pause a program you're watching now
You can pause a TV program you're watching and resume within the next 15 minutes. If you change channels you won't be able to resume the paused channel. If you leave the channel paused, it will automatically exit Pause Live TV and go back to playing live after 15 minutes.
Rewind live TV
You can rewind live TV back to the point where you paused the channel.
Fast forward paused live TV
When you have paused or rewound live TV you can fast forward it until you catch up to the live stream.
Note This feature is only available on Freeto-Air channels. Streamed channels can't be paused.
You can jump back to something you were watching previously, anywhere on Fetch – including channels, episodes and movies. For recordings, programs on TV Apps and purchases from the Store, you can go straight back to the program you were watching. For streaming apps like Netflix or Prime Video, you can launch the app to find what you were watching previously through the app.
Tips
You can remove items from the Last Watched carousel, by pressing .
The TV Guide is the easiest place to find what you want to watch right now, or add a reminder for later. You can move forwards and backwards through the TV Guide, to go back and find shows that already aired. Set up Favourites to easily see what's on the channels you watch most.
Tips
Go to Menu > > User Preferences > TV Guide to change your preferred TV Guide view.
TV Guide List View
View one channel at a time
TV Guide Grid View
View all channels and programs at a time
You can go back a day in the TV Guide and watch programs you missed.
You can set a reminder to alert you when your favourite programs are about to start.
Favourites let you set up your TV Guide to group your favourite channels at the top of the guide, so you can quickly see what's playing on the channels you watch most.
There are two ways to add channels to Favourites.
Finding your Favourites
You can hide channels that you don't want to appear in your TV Guide. Go to Menu > > Channels > Manage Channels and check the channels you want to hide.
If your service includes Multiroom and you have a paired Fetch Mighty or Gen 2 box, you can record Free-to-Air TV and any other channels that you are subscribed to, directly from your Fetch Mini. You can record individual episodes of a show, or set a Series Recording to automatically record every episode of a show.
There are four ways to set a recording using your remote control.
Tips
You can watch shows on virtual playlist channels like the Freeto-Air TV App channels or the Oxygen subscription TV channel anytime. So, you won't see recording options on these channels.
Go to Menu > Shows.
Go to Menu > Shows or Menu > Movies.
For more on Recording TV, download the Mighty User Guide from fetch.com.au/guides
You can share recordings between up to three Fetch boxes in your home with Multiroom, and watch content recorded on your other boxes from your Fetch Mini. You can also manage recordings from your Mini.
Finding your recordings
You will see different icons next to recordings in your recordings list. Here's what they mean.
(red) Currently Recording
Series or Team Recording
Protected
Episode not yet watched
Part Watched
Fully Watched
For more information on Managing your Recordings, download the Mighty User Guide.
Notes
You can share Free-to-Air channels to your Fetch Mini from a paired Fetch Mighty or Gen 2 box. So you don't have to connect your Mini to your TV antenna. (Your paired Fetch Mighty still needs a TV antenna connection to receive and share digital Free-to-Air TV).
You can't share Free-to-Air channels from one Fetch Mighty to another.
All your Fetch boxes need to be on the same account with your Fetch Service Provider, powered on and connected to your local network. You can then share subscription channels, rentals and purchases.
To see recordings on your Fetch Mini, enable Multiroom at Menu > > Multiroom > Options. This is also where you can choose another box to pair to your Fetch Mini (if you have an extra Mighty or Gen 2 box). You can pair one of these boxes at a time to set or manage recordings on them.
If you've no antenna connected to your Fetch Mini, you can share Free-to-Air channels from a paired Mighty or Gen 2 box.
For more info on Multiroom, download the Multiroom User Guide from fetch.com.au/guides
You can browse all shows available on Fetch in one place. When you find a show you like, you can see all ways to get the show on Fetch – including on streaming services, TV apps, or via the Store.
Go to Menu > Shows.
Press to read the full synopsis. To see cast and crew info or reviews, use
to scroll down the screen.
To add the show to My Stuff > My Shows highlight + My Stuff and press .
We'll show you the main way to watch the show by default. Playback options vary based on content availability. You can buy a season or episode, if available (or record shows on live TV only if your box is paired to a Multiroom Mighty box). For more ways to watch, highlight Ways To Watch and press . You need a subscription to watch on apps like Netflix or Stan.
In the Store you can buy individual episodes or full seasons of some of the most popular TV shows. TV shows can't be rented. When you buy a TV episode or season you are buying the right to watch it as often as you like on your current Fetch subscription with your current Fetch Service Provider.
Go to Menu > Shows > Store.
Tips
To find shows you purchased from the Store, go to Menu > My Stuff. You'll see your most recent purchases in the My Purchases & Rentals carousel, or find all your purchases at My Stuff > My Shows .
TV episodes cost $3.49 for HD and $2.99 for SD. The price will vary on occasion when specific sales might be on.
Season prices will vary depending on how many episodes are in the season, but you do save money buying the whole season rather than the individual episodes.
Episode purchases don't count towards a Season purchase, so if you think you want to watch the whole season it's better to buy it all at once.
Note
Look for Try first episode free on the show details or go to Shows > Store and browse the First Episode Free carousel.
Bite-sized channel packs can be added on a month-to-month basis. You can add one or multiple packs, with 5 to choose from:
*Channels and content subject to change.
The minimum contract term on each pack is 1 month, and you can add or remove them at any time with no ongoing costs.
Note
You need a current subscription to a channel pack to watch recordings made on a channel too.
What's the Entertainment Pack?
The Entertainment Pack is an old add-on channel pack no longer available. If you are subscribed to this pack, you can stay on this if you wish, but if you remove it, you can't add it again.
What's in the Ultimate Pack?
Subscribe to the Ultimate Pack, which includes every channel from all four channel packs: Vibe, Variety, Knowledge and Kids.
If you prefer, you can also add just one or two channel packs rather than the Ultimate Pack. If you try to add all of the packs, we'll prompt you to get the Ultimate Pack as this is more cost-effective.
For more info on available channels, go to: fetch.com.au/packages
Can I downgrade from the Ultimate Pack?
To downgrade from the Ultimate Pack to one or more channel packs, you'd need to remove the Ultimate Pack first. You can then add just the channel packs that you want.
You can browse all movies available on Fetch in one place. When you find a movie you like, you can see all ways to get the movie on Fetch – including on streaming services, TV apps, or via the Store.
Go to Menu > Movies.
Press to read the full synopsis. To see cast and crew info or reviews, use
to scroll down.
To add the movie to My Stuff > My Movies, highlight + My Stuff and press .
We'll show you the main way to watch the movie by default. Playback options vary based on content availability. You can Rent or Buy movies, if available (or record movies on live TV only if your box is paired to a Multiroom Mighty box). For more ways to watch, highlight Ways To Watch and press . You will need a subscription to watch on apps like Netflix or Stan.
The Movie Store offers over 10,500 movies to buy or rent, ready to watch whenever you want. The cost of movies you rent or buy will be added to your Fetch Service Provider account. When you buy or rent a movie you will be prompted to enter your PIN number.
Go to Menu > Movies > Store.
Renting and buying movies
When you rent a movie from the Store you have 7 days to start watching, and 48 hours to watch from when you first press play. You can watch the movie as often as you want during this time.
When you buy a movie, you are buying the right to watch it as often as you like on your current Fetch subscription with your current Fetch Service Provider.
Tips
Finding your movies
There are a few ways you can find your movies:
* Free to you based on your existing paid for purchases or subscriptions.
Movie Box brings you 30 movies at any time at no extra cost with a new movie added each day. It's not included in all subscriptions so you may need to upgrade your subscription to access it.
You can rent or buy select movies from the Movie Store in 4K Ultra HD. The movie will say if this is an option.
To watch 4K Ultra HD content on Fetch, you'll need:
Your TV and home theatre equipment such as an audio video receiver or sound bar, needs HDMI inputs that support 4K and HDMI 2.0/HDCP 2.2 signals. Check your TV or home theatre manual if you need more info.
You can watch in High Dynamic Range (HDR) on Fetch Mighty, Fetch Mini 4K, or Fetch Mini (model number HY4424) if your TV supports HDR.
What can I watch in HDR?
4K movies you rent or buy from the Movie Store are available in HDR, and there is HDR content on streaming services including Netflix, Prime Video, and YouTube. Currently, you can only watch Netflix in Dolby Vision on the Fetch Mini 4K, Fetch Mini (HY4424), and Fetch Mighty (4th generation M681T), if the content and your TV supports this.
Note
To watch Netflix in 4K/HDR/Dolby Vision or Stan in 4K you need a 4K/HDR/Dolby Vision capable Fetch box, and streaming subscription plan that supports 4K. You don't need a subscription to watch YouTube in 4K.
You'll find all the apps you can watch on Fetch in one handy place. Includes Streaming and TV Apps.
Note
You'll need a subscription to watch streaming services like Prime Video or Stan. Some Free-to-Air TV Apps may ask you to create an account to watch.
Fetch makes it easy for you to access YouTube, Plex and Vevo, and your subscriptions to Netflix, Stan, Prime Video, Disney+, Apple TV+, Hayu, Paramount+, BritBox and DocPlay. You are also able to download Spotify, NBA: Live Games & Scores, Twitch and TikTok to add to your Fetch box for you to access and watch using your existing subscriptions to those apps (the content on these apps will not be included within all features of Fetch including Continue Watching, Ways to Watch, and universal search).
Go to Menu > Apps > Streaming.
More streaming apps
Here are some more apps you can access on Fetch:
For more info about apps on Fetch see fetch.com.au/features/streaming-apps
If you forget to watch something on TV you can watch it on a TV App instead. TV Apps are available for both Free-to-Air and a selection of Subscription TV channels.
Go to Menu > Apps > TV Apps.
Note
You can browse or watch a selection of TV Apps as virtual playlist channels, including SBS On Demand, 7plus, 10 play, ABC iview, and ABC Kids. You can pause, fast forward and rewind or use the Info Bar to jump to the next or previous shows. You can't record virtual playlist channels as they're not live.
Tips
You can find shows you watch on these channels at Menu > My Stuff > My Shows.
Find and watch sport on live TV channels and apps.
Go to Menu > Sport.
Use to browse sport content in the On Now carousel and press
to watch.
Use to scroll to the Optus Sport carousel and press
to watch.
The Apps carousel includes sport content on all the apps available on Fetch. You need a subscription to watch content on streaming services like Stan Sport and Paramount+.
YouTube Sport
The YouTube Sport carousel provides recommended sport videos on YouTube.
Tips
Team Recordings
If you pair your Fetch Mini to a Fetch Mighty, you can set up your Team Recordings (for selected sporting events only) to automatically record every match your favourite team plays. For more on Recording TV, download the Mighty User Guide from fetch.com.au/guides.
From time to time you can pay to watch live sports and entertainment events on TV. With Pay Per View (PPV) content, you'll make a one-off payment which lets you watch a purchased event on your Fetch box, mobile or tablet when it airs live on TV. You can't record a PPV event you have purchased. Replays of purchased PPV Events are available at Menu > Apps > TV Apps several hours after the conclusion of the PPV Event.
Please keep in mind, you can't unsubscribe or cancel once you confirm the purchase of a PPV event - so you can't be refunded if you later decide you no longer want to watch the event.
My Stuff is the easiest place to get back to what you were watching – anywhere on Fetch. As you watch shows and movies, or add programs to My Stuff, they'll be added to My Stuff so you can easily jump back into them again.
The Continue Watching carousel in My Stuff keeps track of your recently watched items and includes Free-to-Air TV Apps, and the Movies and Shows stores.
Use to navigate and press
to resume.
Tips
Continue watching on another Fetch box
You can start watching in one room and resume playback on a connected Fetch box too. To set this up, go to Menu > > Multiroom > Options. For more info, download the Multiroom User Guide.
The New Seasons and Episodes carousel includes new episodes of shows you've watched.
Includes your latest recordings if your Mini is paired to a Multiroom Mighty box. Select a recording to open it in My Stuff > Recordings.
As you scroll down the My Stuff screen, you'll see carousels for each streaming app you're subscribed to, so you can continue watching these too. We currently have carousels for My Netflix, My Prime Video, and My Paramount+. If you use other streaming apps, you can use the Recently Used carousel for quick access.
For quick access to the TV Apps (like ABC iview and SBS On Demand) look for the Free TV Apps carousel.
Access your recent movie and show purchases in the My Stuff > My Purchases & Rentals carousel.
To find all shows and movies you engaged with (watched, added to My Stuff, purchased, or recorded) go to My Stuff > My Shows or My Stuff > My Movies.
Shows and movies you've purchased through the Store on Fetch (Pages 20 and 25) will be flagged with a tick .
There are lots of things you can do in the Settings area at Menu > . Here we outline the most commonly used ones.
Set up for channels
Access the Free-to-Air (FTA) frequency scan that identifies and tunes all visible channels.
You can also add your favourite channels to your Favourites list or hide selected channels.
Optimise your sound and display
Select Audio & Visual > Video to optimise your TV screen display. To refine your video settings, choose Advanced. In Audio you can change the audio mode to suit your sound system. Select Bluetooth to pair headsets, speakers, or mobile devices.
Mobile & Tablet
Find your Activation Code (also called Fetch ID) which you need to sign in to the Fetch Mobi App. Then you can control your Fetch Mini like a remote control from your mobile device. See the Mobile App Guide at fetch.com.au/guides for more information.
Channel Locking
Set Parental Lock
You can set the program ratings levels that can be viewed. Use the to select an option and press
.
Never Lock means you won't need your PIN to watch. Always Lock means you'll always need your PIN to watch content at the set level. Time Lock lets you lock content between set times - such as MA+ programs between 6am and 9pm, when children may be watching.
App Locking
In the Apps settings you can Lock individual apps so you always need your PIN to launch them. Or you can choose Allow to launch an app without a PIN.
Change your Parental PIN
Tips
The same PIN is used across all Fetch boxes on your account and also phones and tablets on which you're using the Fetch Mobi App.
User Preferences
In the User Preferences, you can change your PIN and find the Activation Code / Fetch ID for your Fetch Mini. Use to select an option and press
.
Share content between your boxes
In the Multiroom settings you can turn on Multiroom so you can watch recordings on other Fetch boxes in your home from your Fetch Mini. If you've got more than one Fetch Mighty or Gen 2 box, you'll also be able to pair to one of them here, so that you can set and manage recordings on that box from your Mini.
You can pair your own devices, such as headphones, speakers, and mobile devices via Bluetooth to your Fetch Mini. So, you can listen to Fetch without disturbing anyone else in the room via headphones, or play music from your phone on your Fetch Mini and TV.
To pair a Bluetooth device
Power on your headphones, speakers, or mobile device and make sure the device is ready to pair. For mobile phones, remember to turn on Bluetooth in the device settings.
Go to Menu > > Audio & Visual > Bluetooth.
Note
Listen to Fetch through headphones or speakers
When listening to Fetch through Bluetooth headphones you can control the volume and pause or play from the device. When watching TV with others in the room you can listen to Fetch through both the headphones and TV. Select your device and then TV Audio in the Bluetooth settings. You can then change the volume on your headphones without affecting the box.
Send music to Fetch from your mobile phone
When you pair your phone to your Fetch Mini via Bluetooth, you can pick songs from your music library or an app to play on your TV. Any audio you play from your phone – such as Snapchat, Instagram, YouTube, and Spotify – will play on your paired Fetch Mini and TV.
If you are having trouble using Bluetooth on Fetch to listen through headphones, speakers or smartphones, here are some things to try:
The remote control brings Fetch to life. It has all the functions you need for quick and easy viewing.
Tips
To set up this universal remote, see "Fetch Remote 5" user guide. Pair the remote to enable voice control and voice search.
To pair, hold down and point the remote at your Fetch Mini. For voice control, hold down
and speak into the microphone at the top of the remote.
It may take a few button presses to re-connect to your Fetch Mini.
Once universal remote is set up, to set Fetch remote to control the volume on your TV, go to Menu > > Remote Control and choose Set to TV. To set Fetch remote to control the volume on your Fetch Box, choose Set to Fetch.
You can use this remote control to operate your TV as well as your Fetch Mini.
Fetch will try to set up your remote for you when you first set up your box but if that didn't work follow the steps below.
Using a different Fetch remote?
If your Fetch remote control has different buttons to the one shown above or if your TV brand is not listed on screen when you follow the steps above, you will need to refer to the Universal Remote Set Up Guide on fetch.com.au or go to Menu > > Remote Control.
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
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