Bizhub C650i, C550i, C450i, C360i, C300i, C250i, C4050i, C3350i Manual

Requirements/Contact information

This is an example vCare configuration and connection guide.
The manual entries used in this guide are not included as they would be entered during the configuration process.

vCare Requirements

Device Registration: The device must be registered to the vCare System for HTTP or 1-Way e-mail communication protocol.
Firmware: This model does not have a minimum requirement for firmware. The recommendation is to be sure the unit is flashed with the latest firmware level available.
If CS Remote Care(vCare) was previously configured, they must be cleared (RAM Clear (Detail Settings) and Data Initialization (Server Settings)) prior to configuration and connection processes.

Network Requirements

HTTP Communication Protocol: For direct communication with the vCare System from the engine, port 80 or 8080 must be open with all rules and permissions allowing Internet access for the machine. If the unit needs to communicate to a Proxy Server on the network, the technician will need to be provided this information including server address, port number and any required Authentication information for configuration.
SMTP Communication Protocol: For direct communication with the vCare System from the engine, port 25 or 2525 must be open with all rules and permissions allowing communication out of the network for the machine. If the unit needs to communicate to a customer's mail server on the network, the technician will need to be provided this information including server address, port number and any required Authentication information for configuration.

Operation Panel

Configuration of these models is performed using the machine's Operation Panel.

Machine Operation Panel Overview

No.	Item Name	Description
1.		Return to the Home Screen
2.		Access the Utility Menu
3.		From home menu, press this button access the classic Style Menu options.
4.		Start Operation button.
5.		Stop Operation button.

Administrator Mode

Administrator Mode Configuration

The Administrator Mode is used for configuration of the Date & Time settings of the MFP as well as customer Proxy Server Settings if required for the connection process.
Date & Time Settings must be entered in 24-hour format

Accessing Administrator Mode

No.	Step	Step description
1.	Press the button.	Access the Main Menu.
2.	Press the button.	Access the Administrator Menu.
3.	Enter the Administrator Password and then press the [OK] button.	Login to Administrator Mode.

Date/Time Settings

No.	Step	Step description
1.	From the Home Menu, touch.	Access the System Settings Menu.
2.	Press the button.	Access the Date/Time Settings.
3.	Complete all entries for Date/Time and then press the [OK] button.	Set the Date, Time and Time Zone.
4.	Press the button, then configure the appropriate options. When finished, press the button	Configure Daylight Savings Time.

Administrator Mode Settings

Some customers only allow HTTP communication out of the network through a Proxy Server.

Proxy Server Settings

(If required for HTTP communication)

No.	Step	Step description
1	Under Network Settings > WebDAV Settings, Press the button.	Access the WebDAV Client Settings Menu.
2	Move the WebDAV TX Settings slider to the on position.	Turn on the WebDAV TX Setting to enable WebDAV
3	Enter the Proxy Server Address.	Client. Configure the Proxy Server
4	Enter the Port Number for the Proxy Server.	Address. Configure the Proxy Server Port Number.
5	Press the button.	Confirm Settings.
6	Touch the button, configure the selections as shown below, and then press the button.

Service Mode

CS Remote Care is accessed through the Service Mode.

CS Remote Care Configuration

Accessing CS Remote Care

No.	Step	Step description
1.	From the Home screen, press the followed by the button OR from the Home Menu press the followed by the button.	Access the Counter Menu.
3.	Press the button.	Bring up the digital keypad if required. Some models have a physical keypad.
4.	Press the button, and then on the digital keypad press 0,0 and then the button, and on the digital keypad press 0,1.	Access Service Mode.
5.	Input the Service Mode Password and then press the button.	Enter Service Mode Password.
6.	Select the button.	Access the CS Remote Care Main Menu.

Notes: Data Initialization clears the Server Settings of CS Remote Care

CS Remote Care HTTP Configuration

HTTP configuration settings for the Server Settings is always configured to point to the vCare HTTP Server URL.

CS Remote Care Configuration Server Settings

No.	Step	Step description
1.	Press the button under Maintenance Default Settings Menu.	Choose HTTP communication protocol.
2.	Press the button.	Access the Server Setting Menu.
3.	Enter the WebDAV Server IP Address, and the press the button, enter a "/" followed by the appropriate entry for the WebDAV URL's ending provided by the vCare Administrator. Press the button when finished.	Enter the WebDAV Server URL Address. Direct: Ex: 10.10.10.10/webdav Dealer: Ex: 10.10.10.10/USXXX
4.	Press the button and enter the Account provided by the vCare Administrator, then press the button and enter the Password provided by the vCare Administrator.	Enter the Authentication Credentials provided by the vCare Administrator.
5.	Press the button and change the port number if necessary.	Enter the HTTP Port Number (80 or 8080).
6.	Press the button and select the button.	Disable SSL.
7.	Press the button when finished.	Return to the CS Remote Care Menu.

CS Remote Care Configuration Detail Settings

The Center ID is the vCare ComServerID # the unit was most recently registered to.
Note: Ram Clear will clear Detail Settings and Basic Settings. This is required to set up CS Remote Care after it has already been configured.
To do this, under CS Remote Care menu, perform the following steps:

1. Under CS Remote care Menu, select Start Maintenance and enter your ID number.
2. Press the [END] button and then the [Detail Setting] button.
3. Press the [Basic Setting] button
4. Press [RAM Clear], [Set], and then [End] buttons.

No.	Step	Step description
1.	Press [Maintenance Default Settings] button, the button, enter your seven-digit employee ID # and then press the again.	Log in to CS Remote Care.
2.	Press the button, and then the button.	Access the Detail Settings.
3.	Press the button, and then enter the appropriate Center ID based on the unit's vCare registration ComServerID, and then press the button.	Enter the ComServerID for the vCare registration.
4.	Press the button, and then press the button.	Turn off Encryption under Client Settings.

The Notification Settings must be configured as shown and outlined or History/Past Data for the selected Center Notification Items will not be collected.

No.	Step	Step description
1.	Press the button, and then enter the current year/month/date, time (24-hour format) and time zone, and then press the button.	Configure the Date & Time Settings.
2.	Press the button.	Enter notification Settings.
3.	Press the button. Next, select the [Enable] and [Day] buttons and then change the "Day Frequency" to "2".	Access Schedule 1 and begin configuration.
4.	Press the button, press the button, enter the hour (24-hour format) and minute, and then press the button. Disable Schedule 2 and 3. For Color Models ending in 4, The Time button is on schedule 1.	Configure the Schedule Time.
5.	Press the button and select 1,2,3,4,5,6,8,9. Do not press #7, 10, 11 or 12.	Configure the Center Notification Items.

Connecting the unit to the vCare System

The Initial Transmission is the first connection to the vCare System.
If successful, Start Maintenance and Maintenance Complete must be performed.

No.	Step	Step description
1.	Press the button.	Return to the Basic Setting Menu.
2.	Press the button, and then at the bottom of the screen press the button.	Initial the Initial Transmission to the vCare System.
3.	Following "Job" complete count allow a minute to pass, press the button, enter your seven-digit Employee ID #, press , and then press the button.	Start Maintenance and Complete Maintenance to finish the vCare Connection process.
4.	Press the button.	Exit Service Mode.

CS Remote Care 1-Way E-Mail Configuration

The Server Settings can be configured to communicate directly with vCare or be pointed to send to the customer's internal E-Mail server for nonstandard connections.

CS Remote Care Configuration Server Settings

The Authentication Settings are provided by vCare Technical Support.

No.	Step	Step description
1.	Press the button under Maintenance Default Settings Menu.	Choose E-Mail communication protocol.
2.	Press the button and then press the button.	Access the Server Setting Menu and go to the Receive Settings menu.
3.	Enter the receiving E-Mail address provided by the vCare Administrator. For Non-standard set up, this address may be an E-mail address for a customer's E-mail Server.	Enter the E-Mail address which will receive the E-Mail.
4.	Press the button, press the button.	Disable the Mail check.
5.	Press the button.	Access the Send Settings Menu.
6.	Enter The SMTP Server IP address or Name. To enter a name, press the button and enter the name. For non-standard set up, this address may be an the customer's E-mail Server address.	Enter the SMTP Server Address.
7.	Press the button and enter the SMTP Port number.	Enter the SMTP port number (25 or 2525).
8.	Press the and configure the connection time-out.	Configure the Connection Time-Out/Change if required.
9.	Press the button and then press the button followed by the button.	Enter Authentication Setting Menu and SMTP Authentication Settings section.
10.	Press the button and enter the User ID provided by the vCare Administrator. Next, press the button and enter the Password provided by the vCare Administrator as well as the provided by the vCare Administrator.	Enter the Authentication Credentials provided by the vCare Administrator. For non-standard set up, theses may be the credentials associated with customer's E-mail Server. They might also be turned off for non-standard configurations.
11.	Press the button followed by the button.	Perform the tx/rx test. If successful, proceed to the next step. If not, troubleshoot the error code.

CS Remote Care Configuration Detail Settings

The Center ID is the vCare ComServerID # which the unit was registered to.
The E-Mail Address to be configured is based on which vCare ComServerID # the unit is registered to, and is not always the same for this reason.
Note: Ram Clear will clear Detail Settings and Basic Settings. This is required to set up CS Remote Care after it has already been configured.
To do this, under CS Remote Care menu, perform the following steps:

5. Under CS Remote care Menu, select Start Maintenance and enter your ID number.
6. Press the [END] button and then the [Detail Setting] button.
7. Press the [Basic Setting] button
8. Press [RAM Clear], [Set], and then [End] buttons.

No.	Step	Step description
1.	Under Maintenance Default Settings Menu, Press the button, enter your seven-digit employee ID # and then press the again.	Log in to CS Remote Care.
2.	Press the button and then select [Basic Settings].	Access the Detail Settings and then access the Basic Settings.
3.	Press the button, and then enter the appropriate Center ID based on the unit's vCare registration ComServerID, and then press the button.	Enter the ComServerID for the vCare registration.
4.	Press the button and enter the E-mail address associated with the vCare ComServer ID number the registration is populated on and then press the button. Direct Channel example: kmcorex@kmbsvcare.com From Center ID numbers US102-US109, the x becomes the last number of the Center ID From Center ID numbers US110-US1xx, the x becomes the last two numbers of the Center ID From Center ID numbers US300-US3xx, the x becomes the all three numbers of the Center ID	Configure the E-mail address for the Detail Settings. Dealer Channel example: KMDcorex@kmbizhubvcare.com For Dealer Channel, the x is one number higher than the ending of the Center ID number
5.	Press the button for Encryption.	Turn off Encryption.

The Notification Settings must be configured as shown and outlined or History/Past Data for the selected Center Notification Items will not be collected.

No.	Step	Step description
1.	Press the button, and then enter the current year/month/date, time (24-hour format) and time zone, and then press the button.	Configure the Date & Time Settings.
2.	Press the [Schedule] button.	Enter Schedule Settings.
3.	Press the button. Next, select the [Enable] and [Day] buttons and then change the "Day Frequency" to "2".	Access Schedule 1 and begin configuration.
4.	Press the button, press the button, enter the hour (24-hour format) and minute, and then press the button.	Configure the Schedule Time. Disable Schedule 2 and 3. For Color Models ending in 4, The Time button is on page 1 of schedule 1. Models Not ending in 4, 4e, 7, or 8: There is no Time button to configure for Schedule 1. Skip this step.
5.	Press the button and select 1,2,3,4,5,6,8,9. Do not press #7, 10, 11 or 12.	Configure the Center Notification Items.

Connecting the unit to the vCare System

The Initial Transmission is the first connection to the vCare System.
If successful, Start Maintenance and Maintenance Complete must be performed.

No.	Step	Step description
1.	Press the button.	Return to the Basic Setting Menu.
2.	Press the button, and then at the bottom of the screen press the button.	Initial the Initial Transmission to the vCare System.
3.	Following "Job" complete count allow a minute to pass, press the button, enter your seven-digit Employee ID #, press, and then press the button.	Start Maintenance and Complete Maintenance to finish the vCare Connection process.
4.	Press the button.	Exit Service Mode.

Troubleshooting

Common vCare Communication Error Codes

HTTP Error Codes

SMTP Error Codes

vCare Technical Support Contact Information
Phone Support: 1-800-825-5664
Email Address: kmbsvcaresupport@kmbs.konicaminolta.us