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Summary of Contents for Bizhub care 224e
- Page 1 Example Configuration Guide bizhub 224e/284e/364e/454e/554e, 227/287, 308/368/458/558/808/958, 654/654e/754/754e, 658e/558e/458e/368e/308e, C224/C284/C364 C454/C554, C224e/C284e/C364e/C454e/ C554e, C227/C287 /C258/C308/C368/C458/C558/C658, C654/C654e/C754/C754e C659/C759 models v3.7 4/13/2018...
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Page 2: Table Of Contents
Table of Contents ……………………….…………………………………………………..… 1: Table of Contents …………………………………………………..….3 2: Requirements/Contact information. vCare Requirements………………………………………………………………...3 Requirements……………………………………………………………...3 Network vCare Technical Support Contact Information…….……………………………..3 ………………………………………………………………..…4 3: Operation Panel Overview ……………………….………………………………………………..…5 4: Administrator Mode Administrator Mode Configuration……………………………………………….….5 Accessing Administrator Mode ……………………………………….….5 Date & Time Settings ………………………………………………….….6 Proxy Server Settings ………………………………………………….…6... -
Page 3: 2: Requirements/Contact Information
vCare Requirements: Device Registration: The device must be registered to the vCare System for HTTP This is an or 1-Way e-mail communication protocol. example vCare Firmware: This model does not have a minimum requirement for firmware. The configuration recommendation is to be sure the unit is flashed with the latest firmware level connection available. -
Page 4: 3: Operation Panel Overview
Operation Panel Operation Panel Machine Operation Panel Overview Configuration of these models is performed using the machine’s Operation Panel. Item Name Description Touch Panel Touch portion of Operation Panel. [Number Pad] button Opens the digital Number Pad. [Menu] button Touch to change Menu Views of the Operation Panel. -
Page 5: 4: Administrator Mode
Administrator Mode Administrator Mode Configuration Accessing Administrator Mode Administrator Mode is used configuration of the Date & Time settings of the MFP as well as customer Proxy Server Settings if required for the connection process. Step Step description Access the Main Menu. Press the button. -
Page 6: Date & Time Settings
Administrator Mode Administrator Mode Settings Date/Time Settings Date & Time Step Step description Settings must Access the System Settings Press the button. be entered in Menu. 24-hour format for KM Press the [Date/Time Settings] button. Access the Date/Time Products. Settings. Enter Date, Time (24-hour format) and Time Zone, Set the Date, Time and Time Some... -
Page 7: 5: Service Mode
Service Mode CS Remote Care Configuration Accessing CS Remote Care CS Remote Care is accessed through the Service Mode. Step Step description Access the Main Menu. Press the button. Access the Counter Menu. Press the button. Bring up the digital keypad if Press the button. -
Page 8: 5-A: Cs Remote Care Http Configuration
Service Mode CS Remote Care HTTP Configuration CS Remote Care Configuration Server Settings HTTP configuration settings for the Server Settings is always configured to point to the vCare HTTP Server URL. Step Step description Choose HTTP Press the button under Maintenance communication protocol. -
Page 9: Cs Remote Care Configuration Detail Settings
Service Mode CS Remote Care HTTP Configuration CS Remote Care Configuration Detail Settings The Center ID is the vCare ComServerID # the unit was most recently registered to. Note: Ram Clear will clear Detail Settings and Basic Settings. This is Step Step description required to set up CS... - Page 10 Service Mode CS Remote Care HTTP Configuration CS Remote Care Configuration Detail Settings (cont’d.) Notification Settings must be configured as shown and outlined or History/Past Data for the selected Center Notification Items will not be collected. Step Step description Configure the Date & Time Settings.
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Page 11: Connecting The Unit To The Vcare System
Service Mode CS Remote Care HTTP Configuration Connecting the unit to the vCare System The Initial Transmission is the first connection to the vCare System. If successful, Start Maintenance Maintenance Complete must be performed. Step Step description Return to the Basic Setting Menu. -
Page 12: 5-B: Cs Remote Care 1-Way E-Mail Configuration
Service Mode CS Remote Care 1-Way E-Mail Configuration CS Remote Care Configuration Server Settings The Server Settings can be configured communicate directly with vCare or be pointed to send to the customer’s internal E-Mail server for non- standard connections. Step Step description Choose E-Mail Press the... - Page 13 Service Mode CS Remote Care 1-Way E-Mail Configuration CS Remote Care Configuration Server Settings (Cont’d.) Authentication Settings are provided by vCare Technical Support. Step Step description Configure the Connection Press the and configure the Time-Out/Change if required. connection time-out. Enter Authentication Setting Press the button and then press the Menu and SMTP...
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Page 14: Cs Remote Care Configuration Detail Settings
Service Mode CS Remote Care 1-Way E-Mail Configuration CS Remote Care Configuration Detail Settings The Center ID is the vCare ComServerID # which the unit was registered The E-Mail Address to be configured is based on which vCare ComServerID # the unit is registered to, and is not... - Page 15 Service Mode CS Remote Care 1-Way E-Mail Configuration CS Remote Care Configuration Detail Settings (cont’d.) Notification Settings must be configured as shown and outlined or History/Past Data for the selected Center Notification Items will not be collected. Step Step description Configure the Date &...
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Page 16: Connecting The Unit To The Vcare System
Service Mode CS Remote Care 1-Way E-Mail Configuration Connecting the unit to the vCare System The Initial Transmission is the first connection to the vCare System. If successful, Start Maintenance Maintenance Complete must be performed. Step Step description Return to the Basic Setting Menu. -
Page 17: 6: Troubleshooting
Troubleshooting Common vCare Communication Error Codes Transmission Error codes can HTTP Error Codes be found under Code Code Description Recommended Action Troubleshooting 0### Transmission error ###: http responding Check the http server. section of the code (hexadecimal). For http responding Field Service Manuals for code, see RFC issued by IETF after...
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