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Fiery Xerox EX-c AltaLink Configuration And Setup

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Xerox® EX-c AltaLink® Print Server, version 1.1
Configuration and Setup

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Summary of Contents for Fiery Xerox EX-c AltaLink

  • Page 1 Xerox® EX-c AltaLink® Print Server, version 1.1 Configuration and Setup...
  • Page 2 © 2024 Fiery, LLC. The information in this publication is covered under Legal Notices for this product. 45254819 *45254819* 6 August 2024...

  • Page 3: Table Of Contents

    General precautions for working with the Xerox EX-c AltaLink Printer .......
  • Page 4 Access Xerox EX-c AltaLink Printer Setup options from the printer control panel ......
  • Page 5 Backing up and restoring the Xerox EX-c AltaLink Printer system image ....... . . 49 Backing up and restoring the Xerox EX-c AltaLink Printer configuration settings ......53 Reset the configuration settings to factory defaults from the printer control panel .
  • Page 6 Contents Update Xerox EX-c AltaLink Printer system software through Command WorkStation ..... . 57 Managing firewalls ................58 User software .

  • Page 7: Introduction

    The procedures in this document require the following conditions: • The Xerox EX-c AltaLink Printer is installed at the site and confirmed as operational by the service technician. • The Xerox EX-c AltaLink Printer is connected to the network, a power source, and the printer.

  • Page 8: General Precautions For Working With The Xerox Ex-C Altalink Printer

    Always observe the following precautions to assist with personnel safety and prevent data loss or equipment damage. Do not store or use flammable sprays or solvents near the Xerox EX-c AltaLink Printer or the printer. Components within these machines can operate at a high enough temperature to provide an ignition source.

  • Page 9: Requirements

    Straight-through cable (patch cable) Network requirements When the Xerox EX-c AltaLink Printer is connected to a network, it behaves as a networked printer. Connecting to a live network allows the Xerox EX-c AltaLink Printer to query the network for zones, servers, and server-based queues.

  • Page 10: Internet Protocol (Ip) Requirements

    SSL/TLS (SSL3.0 or less and TLS 1.0 are not supported) • AppleTalk (supported for font downloads only) Enabling this setting allows Mac client computers to use AppleTalk to download fonts to the Xerox EX-c AltaLink Printer. Internet Protocol (IP) requirements The Xerox EX-c AltaLink Printer requires the following: •...

  • Page 11: Client Computer Requirements

    Installing and configuring printer drivers Before you can print from a client computer to the Xerox EX-c AltaLink Printer, you must first install a printer driver on each client computer and then configure them to include Xerox EX-c AltaLink Printer and printer installed options.

  • Page 12: Requirements For Mac Client Computers

    Foundation, Standard, Enterprise, Datacenter, Web Server, Itanium-based System requirements for Windows client computers The following table lists the system specifications required to install and use Xerox EX-c AltaLink Printer utility applications and printer drivers on Windows client computers. System requirement...

  • Page 13: System Requirements For Command Workstation And Webtools

    Configuration and Setup Requirements System requirements for Mac client computers The following table lists the system specifications required to install and use Xerox EX-c AltaLink Printer utility applications and printer drivers on Mac client computers. System requirement Description Processor Intel processor that supports the version of Mac installed. For more information, go to apple.com.

  • Page 14: Mobile Device Requirements

    Mobile device requirements You can print directly from a wireless mobile device to the Xerox EX-c AltaLink Printer, using the Xerox EX-c AltaLink Printer Direct Mobile Printing feature. The printer default paper size is used for all Direct Mobile Printing jobs.

  • Page 15: Integrating The Xerox Ex-C Altalink Printer Into Your Network

    Integrating the Xerox EX-c AltaLink Printer into your network Your service technician ensures that the Xerox EX-c AltaLink Printer is correctly installed at your site, the power supply and cooling are adequate, and the required cables are connected. Xerox EX-c AltaLink Printer hardware...

  • Page 16: Steps To Integrate The Xerox Ex-C Altalink Printer Into Your Network

    4 Power connector 8 Crossover Ethernet port Steps to integrate the Xerox EX-c AltaLink Printer into your network This procedure provides an overview of the steps required to integrate the Xerox EX-c AltaLink Printer into your network and print environment.

  • Page 17: Powering The Xerox Ex-C Altalink Printer On Or Off

    During a restart, network access to the Xerox EX-c AltaLink Printer is temporarily interrupted and all processing jobs are terminated. Note: If a bootable USB flash drive is inserted in the Xerox EX-c AltaLink Printer, remove it before rebooting. Non- bootable flash drives do not interfere with the boot process.

  • Page 18: Power On The Xerox Ex-C Altalink Printer

    (UPS). Power on the Xerox EX-c AltaLink Printer 1 Make sure that the Xerox EX-c AltaLink Printer power cable is connected to power as it was configured by the service technician. 2 Press the Xerox EX-c AltaLink Printer power button once.
  • Page 19 Shut down, restart, or reboot from the printer control panel 1 Make sure the Xerox EX-c AltaLink Printer is not receiving, processing, or printing any files. If the system has just finished processing, wait at least five seconds after the system reaches Idle before you proceed.

  • Page 20: Accessing The Xerox Ex-C Altalink Printer

    EX-c AltaLink Printer Setup options from the printer control panel on page 25 You can also use Xerox EX-c AltaLink Printer utilities such as WebTools or Command WorkStation to view Xerox EX-c AltaLink Printer status and manage print jobs from a client computer. For more information, see Utilities.

  • Page 21: Access Configure From Webtools

    Access Configure from WebTools Use Configure to set up the Xerox EX-c AltaLink Printer. Setup is required the first time the Xerox EX-c AltaLink Printer is turned on or after system software is installed. You also use Configure to specify information about the network environment and printing preferences for jobs that users send to the Xerox EX-c AltaLink Printer.

  • Page 22: Accessing The Configuration Settings

    Accessing the configuration settings Accessing the configuration settings After initial setup, we recommend that you review the Xerox EX-c AltaLink Printer configuration to make sure the settings are optimized for your network and print environment. When to review the configuration settings We recommend reviewing the Xerox EX-c AltaLink Printer settings in the following situations: •...

  • Page 23: Access Configure From Webtools

    4 Log on with Administrator privileges. Access Configure from WebTools 1 Open an Internet browser and type the IP address of the Xerox EX-c AltaLink Printer. 2 In WebTools, click the Configure tab. Note: As a security measure, WebTools is designed to work only over Hyper Text Transfer Protocol Secure (HTTPS).

  • Page 24: Print The Configuration Page

    The Configuration page lists the settings currently used by the Xerox EX-c AltaLink Printer. After you set up the Xerox EX-c AltaLink Printer, print the Configuration page to confirm your settings. Post the current Configuration page near the Xerox EX-c AltaLink Printer for quick reference. Users need the information on this page, such as the current printer default settings.

  • Page 25: Setting Up From The Printer Control Panel

    7 To implement any configuration changes, reboot the Xerox EX-c AltaLink Printer. Menu tabs There are tabs on the printer control panel that are specific to the Xerox EX-c AltaLink Printer. Menu tabs provide many of the same controls available from Command WorkStation and allow you to view status information, print system pages, and set up printing.

  • Page 26: Info Tab

    Print a file from a USB flash drive to one of the published print connections. For more information, see Printing. Info tab You can use this tab to view and print information about the Xerox EX-c AltaLink Printer, including server name and IP address. Server tab View the Xerox EX-c AltaLink Printer name, IP address, Version, Fiery system software version, hard disk usage, amount of installed memory, and the Xerox EX-c AltaLink Printer installed options.

  • Page 27: Tools Tab

    Print system pages and activity logs. PS Test Page Allows you to confirm that the Xerox EX-c AltaLink Printer is properly connected to the printer, and provides grayscale samples to troubleshoot problems with the printer or the Xerox EX-c AltaLink Printer.

  • Page 28: Server Name

    Configure options only for the network systems that are currently used at your site. If your network requirements change, you can change Setup at any time. If the Xerox EX-c AltaLink Printer is configured to enable more than one protocol, it automatically switches to the correct protocol when it receives a print job.

  • Page 29: Gateway Type

    Login Timeout Specify when the Xerox EX-c AltaLink Printer times out after you log on. When you finish making changes, save the changes. The Xerox EX-c AltaLink Printer requires a reboot in order for any Setup changes to take effect.
  • Page 30 Validate Server Certificate Select this option if you set Select EAP Type to PEAP-MSCHAPv2 and want the Xerox EX-c AltaLink Printer to use a trusted root certificate when communicating with the authentication server. If you want the Xerox EX-c AltaLink Printer to validate the server certificate, place the certificate in the list of trusted certificates of the Xerox EX-c AltaLink Printer.

  • Page 31: Configuring The Xerox Ex-C Altalink Printer For Your Network And Print Environment

    Mac client computers • UNIX (and UNIX-like) workstations Note: If the Xerox EX-c AltaLink Printer is configured to support Direct Mobile Printing, print jobs can also be sent from mobile devices. The list of supported devices is defined in Mobile device requirements on page 14.

  • Page 32: Enabling Printing From Unix And Unix-Like Workstations

    The Xerox EX-c AltaLink Printer supports the standard UNIX printing options. For example, from the UNIX shell, you can use the lpr command to send the job, specifying the Xerox EX-c AltaLink Printer remote printer name as a destination.

  • Page 33: Administrator Privileges

    By default, Allow printing from is set to All users, meaning authentication is not required and anyone can send jobs to the Xerox EX-c AltaLink Printer. Even if you assign passwords to users and assign users to groups, authentication is not required.

  • Page 34: Operator Privileges

    Users do not need a password to log on as a Guest from job management applications. Guests can view the status of active jobs, but cannot make changes to jobs or to the Xerox EX-c AltaLink Printer state. Users added to the Guests group can print if you select print privileges in Configure > User Accounts >...

  • Page 35: Filtering Ip Addresses And Ports

    Controlling email access to the Xerox EX-c AltaLink Printer Because you can allow users to print file attachments in email messages sent to the Xerox EX-c AltaLink Printer, the Xerox EX-c AltaLink Printer accepts only valid attachments such as PS, EPS, TIFF, and PDF files.

  • Page 36: Secure Print

    How Secure Erase works When a job is deleted from the Xerox EX-c AltaLink Printer, the job cannot be viewed or retrieved using software provided with the Xerox EX-c AltaLink Printer. However, if the job was spooled to the Xerox EX-c AltaLink Printer hard disk drive, elements of the job may remain on the hard disk drive and can possibly be recovered with disk recovery tools.

  • Page 37: Configuring Print Connections

    • Jobs deleted before Secure Erase is turned on • Jobs for which deletion is incomplete when the Xerox EX-c AltaLink Printer is manually powered off (you can verify deletion status in Command WorkStation) • Jobs merged into other jobs that are not deleted •...

  • Page 38: Print Queue

    Print queue. Hold queue Jobs sent to the Hold queue are spooled to the Xerox EX-c AltaLink Printer hard disk drive for printing at a later time, or for reprinting. Because the Hold queue is a storage area, jobs sent to it cannot proceed through the printing process until the operator intervenes using the job management tools.

  • Page 39: Direct Mobile Printing

    Configuring the Xerox EX-c AltaLink Printer for your network and print environment Some jobs sent to the Direct connection cause temporary files to be stored on the Xerox EX-c AltaLink Printer. This may occur with the following types of jobs: •...

  • Page 40: Additional Direct Mobile Printing Considerations

    You can print documents with a secure password using Fiery User Authentication. • If Direct Mobile Printing is running on more than one Xerox EX-c AltaLink Printer, be sure to assign a distinct Bonjour name to each Xerox EX-c AltaLink Printer.

  • Page 41: Configuring Print Job Processing Settings

    Printer, or when you print a document for which you do not have the corresponding printer font. If this setting is set to No, jobs with fonts that are unavailable on the Xerox EX-c AltaLink Printer hard disk generate a PostScript error and do not print.

  • Page 42: Print Quality

    Specify whether to print a cover page (job summary) containing the name of the user who sent the job, document name, Xerox EX-c AltaLink Printer name, time the job was printed, the number of pages printed, and the job status.

  • Page 43: Enable Native Document Conversion Using Printme

    Configuration and Setup Configuring print job processing settings Enable Native Document conversion using PrintMe Enables the Xerox EX-c AltaLink Printer to process native document file formats through the PrintMe Cloud Service.

  • Page 44: Configuring Print Job Management Settings

    Printing from a USB flash drive You can save PS, EPS, TIFF, and PDF files to a USB flash drive and print those files on the Xerox EX-c AltaLink Printer. To print files automatically when you connect the USB flash drive to the Xerox EX-c AltaLink Printer, save the files to specific folders or to the root level on the USB flash drive.
  • Page 45 6 Save the files from the computer to your desired folder (print connection) on the USB flash drive. 7 Remove the USB flash drive from the computer and connect it to the USB port on the Xerox EX-c AltaLink Printer.

  • Page 46: Administering The Xerox Ex-C Altalink Printer

    Only publish the print connections that are being used. • The Xerox EX-c AltaLink Printer constantly checks all published connections, even if they are inactive. It is easy to re-establish connections if required. The related settings can be found in Configure > Job Submission.

  • Page 47: Backing Up And Restoring The Xerox Ex-C Altalink Printer

    USB device. This backup image is created from a factory image provided on the Xerox EX-c AltaLink Printer. You can use this image to revert the system to the factory image, such as if software updates cause issues.

  • Page 48: Backup Requirements

    Factory default or customized Xerox EX-c AltaLink Printer image: 16 GB Additional considerations for USB devices: • For the fastest back up, use a USB 3.0 device in conjunction with the USB 3.0 port on the Xerox EX-c AltaLink Printer. •...

  • Page 49: Backing Up And Restoring The Xerox Ex-C Altalink Printer System Image

    Backup and restore methods for the Xerox EX-c AltaLink Printer system image If the hard disk is functioning, you can restore the Xerox EX-c AltaLink Printer from a non-bootable image. You can also restore the Xerox EX-c AltaLink Printer from a bootable image without booting from the image.
  • Page 50 Back up and restore the system image with Fiery System Restore With Fiery System Restore , you can back up the Xerox EX-c AltaLink Printer manually, schedule automatic backups, and restore the system from a backup file. The backup files from Fiery System Restore includes the operating system, the Xerox EX-c AltaLink Printer software, and the Xerox EX-c AltaLink Printer configuration settings.
  • Page 51 1 Connect a USB storage device to the Xerox EX-c AltaLink Printer. For faster backup, we recommend connecting a USB 3.0 device to a USB 3.0 port on the Xerox EX-c AltaLink Printer. 2 Make sure that the USB device does not contain any data or software that you want to keep.
  • Page 52 A customized image can only be restored to the same Xerox EX-c AltaLink Printer unit from which it was created. 1 If applicable, attach the external hard drive or USB containing the image to the Xerox EX-c AltaLink Printer. 2 In WebTools, click the Fiery System Restore tab and then click Restore.

  • Page 53: Backing Up And Restoring The Xerox Ex-C Altalink Printer Configuration Settings

    Backing up and restoring the Xerox EX-c AltaLink Printer configuration settings You can back up and restore the Xerox EX-c AltaLink Printer configuration settings as a separate file from the system image. You can restore the configuration settings file if you want to reapply the custom settings after reinstalling or upgrading system software.
  • Page 54 Center > GENERAL > Tools > Backup & Restore Configuration settings not available for backup in Configure You can back up most Xerox EX-c AltaLink Printer settings in Configure, but there are some exceptions. • Fiery System Settings • Current date and time (but the date and time are indicated by timestamp on the configuration file) •...

  • Page 55: Reset The Configuration Settings To Factory Defaults From The Printer Control Panel

    4 Review the configuration settings and customize as required, then reboot to apply the changes. Clearing the server You can clear print jobs, VDP resources, and logs from the Xerox EX-c AltaLink Printer through the Server > Clear Server command in Command WorkStation.

  • Page 56: Types Of Data That Can Be Cleared

    You can use the System Updates feature to schedule updates of the system software. Plan system updates for when the Xerox EX-c AltaLink Printer is not in use, such as nights or weekends. Note: Ensure that the Xerox EX-c AltaLink Printer remains powered up during the scheduled update times, allowing enough time for the update to complete.

  • Page 57: Update Xerox Ex-C Altalink Printer System Software Through Command Workstation

    You can update Fiery system software from a client computer or locally at the Xerox EX-c AltaLink Printer. The Xerox EX-c AltaLink Printer name or IP address is required to connect to the Xerox EX-c AltaLink Printer in Command WorkStation.

  • Page 58: Managing Firewalls

    If your network includes a firewall, make sure that the network firewall is configured to enable communication between the Xerox EX-c AltaLink Printer and the client computers. If the Xerox EX-c AltaLink Printer is behind a network firewall, configure a proxy server to allow the Xerox EX-c AltaLink Printer access to the Internet for automatic updates.

  • Page 59: Troubleshooting

    2 If the Xerox EX-c AltaLink Printer cannot power on, confirm that the power cord is intact and adequate power is available at the power outlet. 3 If the Xerox EX-c AltaLink Printer is not visible on the network, confirm that the correct type of Ethernet cable is connected to the correct network port.

  • Page 60: Download System Logs

    When you create a job error report, Command WorkStation creates a zip file of the current job files, logs, and information about the Xerox EX-c AltaLink Printer. You can generate a job error report even if the print job is not in an error state.
  • Page 61 Version of Xerox EX-c AltaLink Printer user software installed • Description of any other actions performed on the Xerox EX-c AltaLink Printer during the same time period b) Optional: If the job includes raster data, you can include it in the report by selecting Rasters.

  • Page 62: Resolve Runtime Errors

    EX-c AltaLink Printer. On the Xerox EX-c AltaLink Printer: • Make sure that the host name (DNS name) is entered at Configure > Fiery Server > Server Name. For more information, see Command WorkStation Help. On each Windows or Mac client computer: •...
  • Page 63 Configuration and Setup Troubleshooting • In Configure > Network, check the IP address settings and other network settings. • On the client computer, confirm that the required network protocols are loaded.

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