Polycom Studio Faq page 2

FREQUENTLY ASKED QUESTIONS
Are there any required services on
Polycom Studio?
Is Polycom Studio compatible with
Skype Rooms Systems (SRS) such as
the HP Slice SRS?
Is Polycom Studio Microsoft Certified?
How long is the warranty?
Why does Polycom Studio include
Wi-Fi connectivity?
Are there ways to manage Polycom
Studio other than through the
Polycom Device Management Service
(PDMS-E) or the RealPresence
Resource Manager software?
Can I use the Wi-Fi connection
to make wireless video calls?
Does Polycom Studio have
a web interface that can be
remotely accessed?
Will Polycom Studio work with all
video applications?
Are any accessories available?
Are mounting options included in
the box?
© 2019 Polycom, Inc. All rights reserved. All Polycom® names and marks associated with Polycom products are trademarks or service marks of Polycom, Inc. and are registered or common law
marks in the United States and other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means,
for any purpose other than the recipient's personal use, without the express written permission of Polycom.
Polycom Studio
No separate maintenance services are required. There are optional premium
and extended service packages available. Contact your Polycom Partner for
more details.
Polycom Studio is designed to be compatible with Microsoft Teams and Skype
for Business clients as a USB audio/video device to laptops or Skype Room
System. Polycom and HP are working to add Polycom Studio to our existing
SRS Bundles offers.
We have initiated Microsoft Teams (and Skype for Business) USB certification
and Skype Room System certification process for Polycom Studio and the status
update will be provided accordingly.
Polycom Studio includes a 1-year standard warranty.
The Wi-Fi connection is used for remote manageability through the optional
Polycom Device Management Service (PDMS-E) or the optional RealPresence
Resource Manager software. If you are not using the remote manageability
feature, it is not necessary to connect to a Wi-Fi network.
The Polycom Companion app is a free download from the Polycom support site
that enables you to manage your Polycom Studio device through the PC or Mac
it is connected to.
No. Polycom Studio must be connected to a PC or Mac to make a video call.
That connection is over USB.
No, all management of the device is through the Polycom Companion App,
the optional Polycom Device Management Service (PDMS-E) or the optional
RealPresence Resource Manager software.
After connecting Polycom Studio over USB to a PC or Mac, you can make it
the default audio and video device for that computer. However, there is a list of
supported applications located on the Polycom support site. Applications that
are not on that list have not been tested and may not work.
The primary additional accessory to Polycom Studio is an expansion
microphone which can be connected to the device and extended to
the table. This offers expanded microphone pickup, though the mic pickup
range in Polycom Studio itself is very strong. The primary reason many
customers purchase the expansion microphone is to add a physical mute
button to the table. A replacement or additional remote control can also be
purchased separately.
There are four screws included in the box which can be used to mount
Polycom Studio to the wall. There are plans for a VESA-compatible mounting
kit for mounting on an existing VESA display mount as an accessory in the
coming months.
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