Download
Share
Print this page
  1. Manuals
  2. Brands
  3. JiGMO Manuals
  4. Voice Recorder
  5. VAR2
  6. Quick start and troubleshooting manual

JiGMO VAR2 Quick Start And Troubleshooting Manual

Hide thumbs

Advertisement

Quick Links

Download this manual
For JiGMO Customers
PART ONE:
QUICK START AND
TROUBLESHOOTING
GUIDE
MODEL: VAR2
All Rights Reserved. Copyright 2017.
JiGMO and Arcos Global Ltd.

Advertisement

loading
Need help?

Need help?

Do you have a question about the VAR2 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for JiGMO VAR2

Summary of Contents for JiGMO VAR2

  • Page 1 For JiGMO Customers PART ONE: QUICK START AND TROUBLESHOOTING GUIDE MODEL: VAR2 All Rights Reserved. Copyright 2017. JiGMO and Arcos Global Ltd.

  • Page 2: Table Of Contents

    Checking Available Space on Your Recorder ..12 Enabling Time Stamps On Your Recorder ..... 13 How to use the VAR2 on a Windows computer ..17 How to use the VAR2 with a Mac computer ..19 How to use the VAR2 with a Chromebook ....22 TROUBLE SHOOTING GUIDE ..........
  • Page 3 Q: I can’t play the recordings on my MAC. What should I do? ............28 Q: I can’t find my recordings on the recorder. Where are they and what should I do? ....28 Q: How do I reset the device? ....... 28 Q: I tried resetting the recorder and now my computer will not recognize the device when I plug it in.
  • Page 4 Q: Why doesn’t the recorder start recording immediately when I switch it on? I notice that the light glows and blinks a few times and only then I can record. Why is that? ........34 Q: How do I know when it is fully charged? ..35 How do I know how much space is left in the device? ..............
  • Page 5 Q: Can the recordings be burned to a CD? .... 40 Q: What is the warranty? / How do I get a replacement if my unit stops working within the warranty period? ........... 41 Q: Can I charge it with a phone charger, or USB charger? ..............
  • Page 6 was meant to go into standby mode if there was no sound in the room? ..........46 Customer Service Contact ..........48 TECHNICAL SPECIFICATIONS ......... 49...

  • Page 7: Congratulations

    Congratulations on your purchase of the JiGMO VAR2 USB Voice Recorder! If you don’t yet own your very own JiGMO VAR2 USB Voice Recorder, don’t worry – you can get one here: While we’re sure that you already know what you want to use your new gadget for, we thought you might find this little handbook useful.
  • Page 8 DIFFERENT COLORS AVAILABLE:...

  • Page 9: The Usual Legal Mumbo-Jumbo

    Before you begin, check with the appropriate authorities to insure compliance with all laws and regulations. JiGMO does not intend for you to use the VAR2 USB Voice Recorder without the necessary permission(s)
  • Page 10 Neither JiGMO nor Arcos Global Ltd. can be held liable for any loss or damage of whatever nature (direct, indirect, consequential, or other) which may arise as a result of a person’s use of (or...

  • Page 11: How To Use The Var2

    How to use the VAR2 The VAR2 is pretty simple to use right out of the box, but it always helps to spell things out clearly, right? If you follow these instructions closely, you should be up and running within a few minutes.
  • Page 12 It typically finishes charging within 2-3 hours. There are 4 LED lights which indicate battery charge. Each light represents 25% charge. It goes something like this: LED 1: 0-25% LED2: 26-50% LED3: 51-75% LED4: 76-100%...

  • Page 13: Checking Available Space On Your Recorder

    On one end of the VAR2, there is a switch you can turn on to put it in “recording mode” for voice recording. When you switch the recording mode to OFF, it can be only used as a flash drive.

  • Page 14: Enabling Time Stamps On Your Recorder

    Enabling Time Stamps On Your Recorder (NOTE: This is an optional feature. You can still use your recorder without enabling this feature. Time-stamping is currently not available for Mac OSX, but we hope to have our own app ready soon for our customers.) On Windows, once you’ve plugged it in, open ‘Computer’...
  • Page 15 It should show the drive name as “RECORD.” You will notice there is a file called SetTime.rar. You can ignore this. There is also a folder called ‘Set Time’. Inside this folder, there is an .exe file called SetTime.exe. Simply double-click the file to run. You may need to provide Administrator privileges to run the .exe file.
  • Page 16 – just to make sure, because even if all 4 lights are glowing, it does not necessarily mean that the charge is 100%, because the 4 lights would glow even with 90% charge. Please note that in recording mode, you do not need to remove the cap of the VAR2.
  • Page 17 All you need to do is flip the switch to ON. When switching it on, please wait for the red light to go off before you start recording. Each time you switch the device ON, it starts recording (after the light goes OFF completely), provided the device is charged –...

  • Page 18: How To Use The Var2 On A Windows Computer

    ON. How to use the VAR2 on a Windows computer Once you’ve recorded something on the VAR2, it is very simple to access your recordings. You simply plug it into the USB port of a computer, and you can access the device as a normal USB drive.
  • Page 19 Once you are in Windows Explorer, just open up the window for the VAR2. It will typically show up as a removable drive. In the window for the VAR2, you will see a folder called ‘Record’. Once you open this, you will find that it has your recorded file with a .wav extension.

  • Page 20: How To Use The Var2 With A Mac Computer

    Windows Media Player. How to use the VAR2 with a Mac computer While using the VAR2 with a Windows computer is fairly simple and straightforward, it takes a few minutes extra to get it set up with a Mac. But don’t worry, it’s not hard.
  • Page 21 We are in the process of developing our own Mac- specific app, but it is not yet ready. We apologize for the inconvenience. We hope to have it ready really soon. The workaround would be to run it under Parallel Desktops for Mac or via Bootcamp - or use a PC.
  • Page 22 VLC player, or just simply drag the WAV files into the VLC player. Now turn up the volume on your Mac. You should be able to hear the recordings done on your VAR2 USB Voice Recorder. If you need to convert your WAV files to MP3, we recommend using the “Convert”...

  • Page 23: How To Use The Var2 With A Chromebook

    Enjoy your product and have fun with it! How to use the VAR2 with a Chromebook Just as you use VLC Media Player for Windows or Mac OS, this software is free to download and install on your Chromebook too.

  • Page 25: Trouble Shooting Guide

    TROUBLE SHOOTING GUIDE...

  • Page 26: Q: I Have Windows 10 On My Computer And I Get An Error When I Try To Play My Recorded File

    Q: I have Windows 10 on my computer and I get an error when I try to play my recorded file. A: On Windows 10, Groove Player is limited when it comes to codecs. We suggest using VLC Media Player or Windows Media Player.

  • Page 27: Q: I Have A Mac And I Can't Run The Time Stamping Utility

    Try playing it back using Windows Media Player or VLC Media Player. Everything should be working perfectly by now. If not, please get in touch with JiGMO Customer Support through your Amazon account or our website or Facebook page.
  • Page 28 Unfortunately, the SetTime application on the device is a Windows only application - which was developed by a 3rd party. We are in the process of developing our own Mac- specific app, but it is not yet ready. We apologize for the inconvenience. We hope to have it ready really soon.

  • Page 29: Q: I Can't Play The Recordings On My Mac. What Should I Do

    Q: I can’t play the recordings on my MAC. What should I do? A: Please use VLC Media Player for MAC (free to install). This software has all the needed codecs to play your recordings back. One thing to keep in mind is – even if you install VLC Media Player successfully, you do need to make sure that you are using it to play your files back and not iTunes, or you will get an error.
  • Page 30 A: Next to the ON/OFF switch, you will see a small hole marked ‘RESET’. You simply need to push gently into the reset slot with a pin or the pointed end of a paper clip and feel for a button at the bottom of that hole. Once you find it, press it and let go - just like you would with any button.

  • Page 31: Q: I Tried Resetting The Recorder And Now My Computer Will Not Recognize The Device When I Plug It In. Please Help

    Q: I tried resetting the recorder and now my computer will not recognize the device when I plug it in. Please help. A: Thank you for letting us know. Have you tried different USB ports or a different computer? Please also try to reset it again.

  • Page 32: Q: I Wanted To Return The Recorder But Amazon Says It Is Too Late To Return It Because The Date Is Past. It Is Not Working. What Should I Do

    However, if you contact Amazon and then it doesn't get resolved, please feel free to get in touch with us, so that we can follow up on it. Q: I wanted to return the recorder but Amazon says it is too late to return it because the date is past. It is not working.

  • Page 33: Q: I Plugged The Recorder In And Charged It Fully For At Least 2-3 Hours. When I Tried To Record With It, It

    be happy to send you a replacement. Please do remember to register for your product warranty. The instructions are on a card in the tinbox. Our warranty is valid for 1 year from the purchase of the product. This is why we recommend registering for the warranty, so that you continue to receive support, even after the Amazon return period has run out.

  • Page 34: Q: I Didn't Get My E Book As You Promised

    contents of this folder. Make sure the 2 folders mentioned in point #2 above are present. 5. Go into the SetTime folder and run the .exe file within the extracted folder. The file name is called SetTime.exe. 6. Physically remove the recorder and use the recorder to record something.

  • Page 35: Q: How Long Does The Battery Last

    us through your Amazon account or through our website and we would be happy to resend it. Q: How long does the battery last? A: The battery typically lasts 10 to 12 hrs on a full charge. However, some customers have reported that it has lasted them upto 18 hours on occasion.

  • Page 36: Q: How Do I Know When It Is Fully Charged

    and is only saved as a file when you switch it OFF. When you are in recorder mode, the device stops completely functioning as a flash drive. For this reason, it will not be recognized as a USB device if you plug it in to a computer with the switch ON.

  • Page 37: How Do I Know How Much Space Is Left In The Device

    mean that there is charge present. In other words, if all 4 LED lights are glowing, it does not mean that the battery capacity is at 100%. It just means that the fourth light could indicate anywhere from 75-100% charge present in the device.

  • Page 38: Q: Will It Work On A Chromebook

    Q: Will it work on a Chromebook? A: Our recorders are compatible with Chromebooks. You will need VLC Media Player for Chrome (free to download and install) to play the recorded files back. Q: How do I delete the recordings? A: Deleting a recording is simple.

  • Page 39: Q: Can It Be Password Protected Or Encrypted

    For the one which is longer, simply take the thread end of the lanyard and push it into the hole which is located on the side of the switch. You will see there is a hole that goes through to the side next to it. You'll need something sharp - like a needle, to simply pull the thread part through once you have it pushed into that hole, and then you can pull it through and pull the other end of...

  • Page 40: Q: Can I Keep It In My Shirt Pocket And Record With It While Moving Around

    good idea to simply plug it in and charge it a bit more whenever you do get the chance, keeping in mind that even a few minutes will charge the recorder for a bit longer. Q: Can I keep it in my shirt pocket and record with it while moving around? The mic on this audio recorder is pretty sensitive and it will pick up any sounds (including the mic rubbing...

  • Page 41: Q: I've Been Using The Recorder For A Few Hours

    However, that said, we have had good reports from students using them for lectures. Q: I’ve been using the recorder for a few hours. When I plugged it in to my computer the blue light came on. Does this mean it is fully charged? A: To be safe, we recommend charging it for around 60 min (if the blue light is coming on).

  • Page 42: Q: What Is The Warranty? / How Do I Get A Replacement If My Unit Stops Working Within The Warranty Period

    service like convertfiles.com and make sure that they are saved as uncompressed wav files. 2. Load the newly converted files into a CD burning program and choose the format of the CD you want (data or audio). 3. If you choose ‘audio CD’, it will be playable on a CD player and a computer.

  • Page 43: Q: Can I Charge It With A Phone Charger, Or Usb Charger

    Usually if there is a problem with your unit, you must get in touch with our customer support with the following details: 1. What OS you are using on your computer. 2. Tell us if the device being recognized when you plug it in to your computer.

  • Page 44: Q: Is There A Playback Function On The Recorder Itself

    take responsibility for anything going wrong if there is a problem. Still, that said, in general, if the recorder is not getting too hot and you don’t leave it plugged in for hours on end unattended, (and if the charger has no faults), it should be fine in most cases.

  • Page 45: Q: Can It Record While It Is Charging

    Q: Can it record while it is charging? A: Yes, this is certainly possible. If you switch it ON before you plug it in to the USB port on your computer, it will continue to record while charging. Please wait for the lights to go off completely before plugging it in to charge.

  • Page 46: Q: Is This Voice Activated

    The recorder operates silently and there is no noise when it records. Q: Is this voice activated? A: Yes, your JiGMO recorder is voice activated. As long as the voice recorder is not physically switched OFF, it stays in record mode, even if it is in standby mode, so it's basically still active and it's still the same file.

  • Page 47: Q: Why Is It That The Voice Activated Recorder Keeps

    Q: Why is it that the voice activated recorder keeps recording for a long time at a stretch? I thought it was meant to go into standby mode if there was no sound in the room? Thank you for writing in and letting us know the issue you are having.
  • Page 48 Sometimes there are sounds in the surrounding 'audible' environment (not necessarily in the same room, but even distant sounds) that we may not notice, but which the recorder might 'hear' and which would keep it in recording mode. Still, we always allow our customers the benefit of doubt and do not discount the possibility that the unit may indeed need troubleshooting.
  • Page 49 Customer Service Contact customer –(at)—jigmoworld (dot) com (Please remove all hyphens, parentheses and spaces in the link above) Simply contact us through your Amazon account. We respond very quickly and are happy to hear from customers like you.

  • Page 50: Technical Specifications

    TECHNICAL SPECIFICATIONS Flash Memory: 8GB Recording Format: WAV Recording Bit Rate: 512Kbps Sampling Rate: 16 Khz Power Supply: Built-in 110mAh rechargeable lithium battery Charging Time: 3 hours via USB port Battery Time: About 10-12 hours when fully charged Recording Capacity: About 36 hours of audio can be stored on the device.