JBL QUANTUM 800 Troubleshooting Manual

Also See for QUANTUM 800:

Table of Contents

Troubleshooting

If you have problems using this product, check the following points before you request service.

The headset turns off automatically after 10 minutes of inactivity. Power on the headset again.
Recharge the headset.

2.4G pairing failed between headset and 2.4G USB wireless dongle

Move the headset closer to the dongle. If the issue remains, pair the headset with the dongle again manually.

Make sure you have enabled Bluetooth feature on the device to be connected with the headset.
Move the device closer to the headset.
The headset is connected to another device through Bluetooth. Disconnect the other device, then repeat the pairing procedures.

No sound or poor sound

Make sure you have chosen JBL QUANTUM800 GAME as the default device in the game sound settings of your PC, Mac or gaming console device.
Adjust volume on your PC, Mac or gaming console device.
Check game chat balance on PC if you are only playing game or chat audio.
Check that ANC is enabled while TalkThru is disabled.
You may experience obvious sound quality degradation when using the headset near a USB 3.0 enabled device. This is not a malfunction. Use an extension USB dock instead to keep the dongle as far from the USB 3.0 port as possible.

In 2.4G wireless connection:

Make sure the headset and 2.4G wireless dongle are paired and connected successfully.
The USB-A ports on some gaming console devices may be incompatible with JBL QUANTUM800. This is not a malfunction.

In 3.5mm audio connection:

In Bluetooth connection:

The volume control on the headset does not work for the Bluetooth connected device. This is not a malfunction.
Keep away from sources of radio interference such as microwaves or wireless routers.

Make sure you have chosen JBL QUANTUM800 CHAT as the default device in the chat sound settings of your PC, Mac or gaming console device.
Make sure the microphone is not muted.