MUBVIEW PK 320 - Smart Indoor Camera Manual

Also See for PK 320:

Manual (11 pages)

Table of Contents

Contents

1 Camera Introduction
2 Download & Install App
3 Account Registration
4 Preparations for Connection
5 Connect the Camera to App
6 Multi-User Sharing
7 FAQ
8 Documents / Resources
- 8.1 References
- 8.2 Download manual

MUBVIEW PK 320 - Smart Indoor Camera Manual

Camera Introduction

Camera Introduction
*Please reset the camera before connecting to APP.

Reset Button	Press and hold for 5 seconds until hearing •goo gu' sound to reset
TF card slot	Support local TF card storage (up to 12BG)
Lens	Support QHD resolution
LED Indicator Status	Solid in red: Device is abnormal (Network problem)
	Flashing red slowly: Ready for Wi-Fi connection
	Flashing red quickly: Wi Fi connecting
	Solid blue: Wi-Fi connected Successfully

Download & Install App

The camera supports Android and iOS system. Please scan the QR code below or search 'Mubview' in App store to download the App, and follow the instruction to register account. If you encounter any problems during the installation process, please feel free to contact us via support@mubview.com

Account Registration

Sign up in App with your email address.
Choose your region and correct country code (Users from different regions cannot share the camera).

Preparations for Connection

Allow 'Mubview' App to access mobile cellular data and wireless LAN, or it will fail to add camera.
Allow 'Mubview' App to receive pop up messages, otherwise the smart phone will not receive notification when motion is detected.

MUBVIEW offers a free 7 day cloud storage with the basic version, or you can insert a Micro SDcard into the camera to store videos.
The camera only works with 2.4GHzWi-Fi, not support 5GHz.
When connecting to network, please take the camera closer to your 2.4GHz router, to ensure a stable network signal.

Connect the Camera to App

Add Device

Select Your Device

Click "Next"

Input 2.4G Wi-Fi Password

Prepare to Scan

Connecting

Click "Next"

Note: If the camera fails to connect to the network, press and hold the reset button for more than 5 seconds, and connect again after hearing the beep. If it still fails, please email us support@mubview.com

Multi-User Sharing

Camera can be shared to others in two ways:

Let her/him view but cannot control the camera.
Let her/him view and control the camera.

Share steps:

User A scan User B's QR Code or input User B's account ID.
User B accept share.

FAQ

For more detailed FAQs, please log in to the APR search in "Me" -"FAQ" "Help Document"; Or contact us by e mail

The device prompts offline?

Check whether the equipment is in the power-on state, and observe whether the working light of the equipment is on normally.
Check whether the Wi-Fi network is in good condition and restart the router.
Ifthe device is located far away from the router, which results in the inability to obtain a good Wi-Fi signal, it is recommended to move the router to a closer place or add a Wi-Fi amplifier to improve the Wi-Fi performance of the home.
Delete the camera from your Mubview account and add it again after esetting the device.

Check whether the device firmware and application program are the latest version.

Update router or Wi-Fi password?

Delete the camera from your Mubvlew account. After resett•ng the device, use the new Wi-Fi and password to add it again.

Cant play historical video?

Check the status of the SD card in "Settings" to ensure thatthe SD card has been successfully recognized.
Reinsert the SD card.
In the applicaton, format the SD card.
Try another new SD card.

Alarm push frequently?

In the App, lower the sensitivity of the motion detection alarm.
Check whether there are objects that interfere with and trigger the PIRsensor in the field Of view Ofthe device, such as the Outdoor unit Of the air conditioner, driving cars, passing pedestrians, etc. The angle Of the device can be adjusted appropriately to avoid these easily disturbing objects.
Turn on "human motion detection" and use humanoid algorithm to filter useless.

The phone cannot receive the alarm push?

Turn on all the push permissions of the "Mubview" application in the system settings of your mobile phone.
Make sure that the device's motion detection function is successfully turned on.
Restart the phone, and clear the cache on Android phones.
Check whether the network is good.

How to Troubleshoot Network Connections

The indicator has a solid red light

If the indicator has a solid red light, please reset or unplug the device, then setup again.
If reset does not work, please contact ourtechnical engineer team (support@mubview.com) to get upgrading package to upgrade your device ( please check if you have a. SD card reader and a SD card first).
If all of the above methods does not work, please feel free to contact us for further solution.

The indicator is red and blinking slowly but does not blink fast after the device scanned the QR code, and does not make a sound like "bee"
The above case might be caused by any of the following reasons: the QR code is abnormal, the lens is defocused or the device is defective.

Make sure your phone is 5-8 inches from the lens and try to scan the QR code from different angles.
If your phone is a new brand, this might cause the abnormal QR code. In this case, please provide us a screenshot of the QRcode and the model and operation System version Of your phone.
Make sure the lens is clean. Try AP mode to setup your phone and then check whether the lens is defocused.
f you still failed to setup your device and the device does not make any response when setup. Please provide us the SN of your device, the screenshot of QR code, the exact time you setup your device (if possible, please provide a video of setting up your device) for a further troubleshooting.

The indicator is red and blinking slowly and turns fast red light after the device scanned the QR code. But the fast red light does not turn blue
The indicator blinking fast red light means the device has recognized the QR code successfully. Reasons for device failed to setup might be as the following:

The wifi is 56 instead of 2.4G.
Wrong password.
unstable network. please put your device next to the router when setup. If this still does not work, please reboot your router and reset your device to try again. Also, you can try to use your mobile data as hotspot to setup your device to test if it works with hotspot wifi.
f itdoes not work with hotspot, the Wifi antenna Inside the device might be defective. In this case, please feel free to contact us for further solution.

The indicator is red and blinking slowly and turns fast red light after the device scanned the QR code. And the fast red light turns blue after a while but the device failed to addto APP
Please provide us your SN/ account info as well as the exact time you setup your device-We will forward these info to the technical engineer team for a further troubleshooting. MUBVIEW official after-sales email: support@mubview.com

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