SYNC Wall Charger 2 Installation Manual
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SYNC Wall Charger 2 Installation Manual

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Wall Charger 2
Installation
Guide
7.4kW SOCKET SINGLE PHASE:
EVWC2S7G (7.4KW / WI-FI / LAN)
EVWC2S7GG (7.4KW / WI-FI / LAN / 4G)
EVWC2S7GGR (7.4KW / WI-FI / LAN / 4G / RFID)
Contents
click to navigate directly to the page
Introduction/Box Contents
Installation and T esting
Domestic Commissioning
End user App
Troubleshooting
Safety Information
T echnical
www.sync.energy
EVWC2S7G | EVWC2S7GG | EVWC2S7GGR 1224NH
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  • Page 1 Wall Charger 2 Installation Guide 7.4kW SOCKET SINGLE PHASE: EVWC2S7G (7.4KW / WI-FI / LAN) EVWC2S7GG (7.4KW / WI-FI / LAN / 4G) EVWC2S7GGR (7.4KW / WI-FI / LAN / 4G / RFID) Contents click to navigate directly to the page...

  • Page 2: Box Contents

    This guide is intended for use by competent electrical installers to IP65 explain basic requirements and RATING options to be considered when installing a Sync Energy charger. IK10 The unit is designed for RATING installations inside or outside, the advanced safety technology we...

  • Page 3: Electrical Installation

    Electrical Installation Isolate the power Use the included hole template to drill fixing holes 110 mm Return to Contents...
  • Page 4 Drill base for required cable entry. Suitable for 16-32mm hole size. If using rear entry, ensure included 25mm grommet is used Rear cable entry Base cable entry – suitable for – suitable for 25mm hole size 16-32mm hole size Ensure the supplied washers are used to maintain IP rating Return to Contents...
  • Page 5 Ensure correct polarity when making incoming power connections 3 pin plug: N – Blue E – Yellow/Green L – Brown Connectors suitable for 4-10mm cable sizes Ensure supplied cord grip is fitted on incoming power cable if using bottom cable entry location Return to Contents...
  • Page 6 Ensure Power connector is fully inserted then slide clip to secure For dynamic load balancing, insert wires into the small connector ‒ 485A ‒ CT– 485B Return to Contents...
  • Page 7 Plug connector into PCB, ensure correct polarity Fix charger to the base ensuring correct torque settings T25S Security Torx 2.5 Nm Return to Contents...
  • Page 8 Snap front cover trim into place Fit locking screw to secure cover Return to Contents...
  • Page 9 If load balancing and/or Auto Solar Charge feature is required, a single CT clamp should be used for correct balancing. One Sync Energy CT Clamps – EV A120CT1, is supplied in the box with this charger. This should be fitted around the incoming...
  • Page 10 Domestic Commissioning INSTALLER APP – Download the ‘Sync Energy’ app by clicking this link Also available from the Installer Portal on the sync.energy website, or using the QR code opposite. Intuitive Interface: The revamped interface is designed with the installer in mind. Everything you need is available through a new side-menu.
  • Page 11 2.4GHz band to reduce the risk of possible conlficts. Once setup the router can be restored to both 2.4Ghz & 5Ghz bands. Open the Sync Energy Installer App, If this is the first time you will be required to create an account.
  • Page 12 Select account type: The installer should choose the Installer account type. The customer / user of the charger should also download the app, and select "Home User" as their account type. The installer should ensure Bluetooth is activated on your device and select set up new product.
  • Page 13 Select the correct EV Charger that matches the Charger ID code as shown on the charger identification label. Then enter the password/PIN shown on the identification label. Return to Contents...
  • Page 14 Depending on firmware version installed at the charger at the point of installation, you may see a different homepage in the App. Latest firmware will allow a RCD function test to be done on the chargers internal RCD to check periodically, This test is also done automatically at every power cycle and charge...
  • Page 15 Charger Server: Select “Sync Energy” – this is the included App. “Monta”, “Ev.Energy” and “SyncEV” are alternative options (additional costs may be incurred). “Manual” can be used for other alternative back offices. If unsure, choose “Sync Energy”. Charger Mode: “APP” for smart charging via the consumer App (see next page);...
  • Page 16 Local Charger Settings: Offline charging is enabled as default, for commercial paid charging we recommend this is disabled. This controls if the charger will allow a charge to start while not connected to the back office system. Charger ID can be changed as required for other user Apps.
  • Page 17 Dynamic Load Management: If Dynamic Load management or Auto Solar Charge is required, then toggle right and select Single CT Clamp. Enter the properties fuse or maximum circuit rating. This will reduce the charge rate if the property is near the set limit.
  • Page 18 Check the shown electrical measurements match the measured readings. This will allow checking the load management CT is fitted in the correct orientation and location. A negative value indicates reverse direction of power due to, e.g Solar surplus, but could also indicate that the clamp has been installed in a reversed (incorrect) orientation...
  • Page 19 Network Set up For connecting to the network, ensure the required connection method is enabled. Choose between Wi-Fi, 4G (where supported) and LAN. • For Wi-Fi, select the SSID network name and enter password, • For LAN, ensure that “Manually Set Static IP Address”...
  • Page 20 On LAN, the charger will default to DHCP. If static IP is required for the network connection, set the option “manually Set Static IP Address” to On and a manual IP address can be entered. Press Save and Proceed to start network connection.
  • Page 21 You can now transfer the charger to the home user by scanning their import QR code, or entering their Sync Energy account email address. You can alternatively transfer it from Installation History screen. If the customer / home...
  • Page 22 If unable to establish network connection call 01952 983 940 or email: support@sync.energy Note: The network connection from the device to the Internet is fully encrypted and secure. Additionally, no user data is stored on the charger. Return to Contents...
  • Page 23 Home User EV Charger Control Ensure the EV Charger has been imported to the home-user’s Sync Energy app, by following the previous step(s) (refer to the numbering on the previous final step). The home screen shows the available EV Charger(s).
  • Page 24 Start charging automatically when a car is connected Randomised starting delay will be applied, and it can be overridden if required. Need help? Contact Sync Energy technical support at: support@sync.energy or via the website at: www.sync.energy Return to Contents...

  • Page 25: Troubleshooting

    Troubleshooting For further information, or to refer to our FAQs, please visit our website: www.sync.energy The status of the EV charger can be identified by referencing the colour shown on the LED indicator: • Solid Blue – Standby – Charger has power and is connected to the network.
  • Page 26 CONNECT Install the charge-points CONFIGURE Set the configurations in the Sync Energy App Installation set up to Monta for Server URL, and connect all chargers to the Internet. COMPLETE Pass the charger details to the...
  • Page 27 • Model and charger ID (for every charger in the installation) • Contact details for the charge-point owner: • Company name • Name of charge-point manager • Site address • T elephone number for charge-point manager • Email address for charge-point manager Our Commercial T eam will contact the charge-point owner to carry out the quick and simply Monta setup process.
  • Page 28 Sync Energy charger is installed: • A visual inspection of the installation including the existing electrical installation.
  • Page 29 • Where applicable a test to confirm the earth electrode resistance is within acceptable tolerances. (or) • An earth loop impedance test. • A test of the mechanical operation of residual current devices (RCD’s). • A test to confirm the operation of residual current devices (RCD’s) is within stipulated time scales (at the rated current and at five times the rated current operating current).

  • Page 30: Safety Information

    Safety information Warning: The supplied Sync Energy charger is manufactured to be safe without risk provide they are installed correctly, used, and maintained in accordance with the manufacturers recommendations and installed by a competent electrical installer in accordance with national and local regulations and legislation applicable at the time of installation, e.g.

  • Page 31: Earthing Requirements

    Amendment 2 Wiring Regulations. To conform with BS 7671, on occasions a two pole MCB/RCD or other means of isolation may be required. Important note: A DC Leakage fault in the vehicle may “blind” a type “AC” RCD and render it ineffective, never feed any EVSE From an upstream Type “AC”...
  • Page 32 from the distributors earth system with no direct interconnection (the incoming supply SWA protective earth should be isolated from the housing and/ or earth electrode). The electrical installer shall install a suitable electrode complete with termination housing and covers where appropriate, warning labels should be visible and close to the unconnected SWA protective earth, e.g.

  • Page 33: Surge Protection

    Surge protection Guidance on requirements for surge protection devices given In BS7671: section 443. The EV charger is protected against transient over voltages (+/-2kV Line-Earth and +/-1kV Line-Line as a requirement of EN 61000-6-1), a direct lightning strike carries a current of 30~ 200kA the EV charger’s internal protection would provide little or no protection in such an event, likewise nor would an SPD rated less than 30kA.
  • Page 34 Isolation and switching for safety and maintenance To ensure the EV charger can be “turned off” to enhance security and enable maintenance activities, a two pole isolator (or DP RCD or RCBO) suitably rated must be installed within the customer’s property. An isolator switch is a mandatory requirement for “new builds”, but optional for existing dwellings (at customer’s request), the switch should be...

  • Page 35: Installation Requirements

    BS8300:2018. If no suitable permanent structure is available, the EV charger can be mounted to a stand. We recommend of the Sync Energy stand, EV ASTAND12S (single) or EV ASTAND12T (twin). Ensure suitable fixings are used depending on the mounting surface.
  • Page 36 Do not drill alternative cable entries into the charger housing, except marked cable entry location for rear or bottom entry. We recommend using Sync Energy Power & Data Combined cable on installs that require a CT clamp to use the chargers dynamic load management capabilities.

  • Page 37: Technical Information

    3 years from date of delivery: products will be repaired or (at Sync Energy’s discretion) replacements will be supplied or (at Sync Energy’s discretion) a credit note will be issued. This guarantee is subject to Sync Energy’s...
  • Page 38 Notification of any defect is given to Sync Energy as soon as reasonably practicable after becoming apparent, and the products then returned to Sync Energy. The products have only been operated under normal operating conditions and have only been subject to normal use.

  • Page 39: Technical Data

    T echnical data CODES: EVWC2S7G (7.4KW / WI-FI / LAN) EVWC2S7GG (7.4KW / WI-FI / LAN / 4G) EVWC2S7GGR (7.4KW / WI-FI / LAN / 4G / RFID) TYPE: SOCKETED SOCKET / PLUG: TYPE 2 SOCKET WITH AUTO LOCK SINGLE PHASE: 7.4KW, 32A MODE 3 MIN CHARGE CONFIGURABLE, 6 –...
  • Page 40 4.2 BR/EDR and BLE CONNECTION OCPP 1.6J PROTOCOL: 4G DA TA: MODEL SPECIFIC 3 YEARS INCLUDED, WHEN USED WITH SYNC ENERGY (ON THE INCLUDED PACKAGE). TOP-UP ONLINE TO CONTINUE SERVICE AFTER 3 YEARS APP: POWERED BY SYNC ENERGY OPERATING TEMP: -25 TO +55°C †...
  • Page 41 PROTECTION, BLUETOOTH TO BLUETOOTH COMMISSIONING ACCESSORIES: SINGLE CHARGER STAND (EV ASTAND12S) TWIN CHARGER STAND (EV ASTAND12T) CHARGING CABLES COLOURED TRIMS (V ARIOUS OPTIONS, SEE Sync.energy) 305 mm 305 mm 115 mm 201 mm 115 mm 201 mm Return to Contents...

  • Page 42: Technical Support

    Need help with the app? Contact Monta customer support through the app or via the website Monta.com Need help with the charge-point? Contact Sync Energy technical support at: support@sync.energy or via the website at www.sync.energy Sync Energy (previously Sync Energy)

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Evwc2s7gEvwc2s7ggEvwc2s7ggr

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