Related Manuals for Coloplast Heylo
Summary of Contents for Coloplast Heylo
- Page 1 19.08 Digital leakage notification system Looking good. You'll be informed if anything changes. Last check 19:08:20 INSTRUCTIONS FOR USE Please read the following instructions carefully and keep for the future reference.
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Page 3: Table Of Contents
Table of contents Introduction Getting started Introduction Download the Heylo™ app Intended purpose Take the app tour Indications How to use Product overview Product components Durability Applying the sensor layer 13-14 The sensor layer Attaching the transmitter The transmitter Removing transmitter and sensor layer... -
Page 4: Introduction
Welcome to Heylo™ Heylo is a leakage notification system that detects and notifies you about leakage. Designed to be used together with your ostomy appliance, Heylo is connected to your smartphone via Bluetooth ® and will notify you discreetly if leakage is detected, it also allows you to check the status of your baseplate directly in the app. -
Page 5: Product Overview
USB cable is a reusable product with an operational 3 USB cable (more information on page 5, 7 and 9) lifetime of 3 years. 4 Sensor layer (more information on page 3) Sensor layer is a single use product. 5 Heylo app (more information on page 11) -
Page 6: The Sensor Layer
The sensor layer This is the Heylo™ sensor layer. It is applied to Front side Reverse side your ostomy appliance to help you detect leakage. On the reverse side, you can see the technology. Each sensor layer has a network of sensors; one under each of the visible dots on the reverse side. -
Page 7: The Transmitter
The transmitter This is your transmitter. It communicates with your phone via Bluetooth , to keep you ® informed of any signs of leakage. Your transmitter has a lid on the The rectangular opening on the The lid can be disengaged by front side. -
Page 8: The Charger
The charger This is your charger and cable. The cable attaches to the charger and the cable can then be plugged into a USB power supply. A full charge of the transmitter takes approximately 2.5 hours, giving it 2-3 days of battery life. The charger is also used to pair your transmitter with your phone. -
Page 9: Warnings
Portable RF communications equipment (including peripherals such as antenna cables and external antennas) should be used no closer than 30 cm (12 inches) to any part of the Heylo™ system, including cables specified by the manufacturer. Otherwise, degradation of the performance of this equipment could... -
Page 10: Cautions
Heylo is not recommended during current or planned pregnancy as the product has not been evaluated in this user population. -
Page 11: Information
Information The user interface has been developed for 12 years and above. After the product setup is complete, it can take up to 5 mins to receive leakage notification, if any. It is recommended to remove the transmitter for bathing or swimming. Following bathing or swimming, ensure the connector flap on the sensor layer is dried thoroughly before reattaching the transmitter. -
Page 12: Reporting Of Incidents
Please order sensor layers where you normally order your ostomy appliances. Keep the device away from direct sunlight. Coloplast accepts no liability for any injury or loss that may arise if this product is used in a manner contrary to Coloplast's current recommendations. -
Page 13: Environmental Conditions
90% RH, non-condensing. Choosing your sensor layer size Before using Heylo™, the correct size of sensor layer must be selected. Please see the below guidelines for how to use the sensor layer and how to choose the right size. Please apply the sensor layer: •... -
Page 14: Getting Started
The app will take you step-by-step through the process of setting up and applying your new ostomy product, with helpful video tutorials and guidance for everyday use. Go to App Store or Google Play on your phone. Search for 'Heylo' and download the app. Make sure to accept notifications and follow the signup flow. -
Page 15: Take The App Tour
Getting started Take the app tour To get an introduction of all the basics of using the Heylo™ app, you can take the app tour. App tour can be found in the Guides menu (in ‘Getting Started’). App tour An introduction to all the basics of using the Heylo™️... -
Page 16: How To Use
How to use Applying the sensor layer Place a sensor layer on a flat surface. Identify its connector flap and lift it firmly upwards. This prepares it for attaching your transmitter later. Prepare your ostomy product like you normally do. Place your ostomy bag or baseplate on a flat surface with the adhesive facing upwards. - Page 17 Remove the ostomy product you have on, and if you are already using Heylo™, make sure to remove your transmitter. Open the lid and pull it firmly to detach. You may also wish to charge it.
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Page 18: Attaching The Transmitter
How to use Attaching the transmitter Ensure connector flap is lifted. Identify the connector flap on the sensor layer. Lift the flap away from your body to prepare it for attaching your transmitter. From a closed position, lift the transmitter lid one ‘click’, to set it in a fixed, lifted position. -
Page 19: Removing Transmitter And Sensor Layer
How to use Removing the transmitter and sensor layer Transmitter When needed, you can remove the transmitter by lifting the transmitter lid until you hear a click and pull it firmly to detach. Remember to remove your transmitter before changing your product. Sensor layer When you wish to remove your ostomy product, please do so gently, and remove the sensor layer and ostomy product from the skin, as you would... -
Page 20: Disposal
How to use Disposal The ostomy product and the sensor layer are intended for single use and should be disposed of with normal household waste. Please dispose of transmitter and charger according to local regulations. Do not flush any of the products down the toilet. -
Page 21: Ensuring Reliable Transmitter Connection
But it's not entirely clear if it's leakage. You might To read more about how Heylo uses location data and what to do with reoccuring pop-ups asking for you to want to change your confirm your location preference, you may wish to read the ‘Location guide’. -
Page 22: Charging Your Transmitter
How to use Charging your transmitter Place the transmitter into the cradle of the charger. Insert the supplied cable into the charger. Insert the other end of the cable into a USB power plug – for example, like the one you normally use to charge your phone –... -
Page 23: Location Guide
Coloplast will not track or record your location at any time. Location is used for reconnection purposes only. Location guide Why Heylo™️... - Page 24 How to use Check your battery level Looking good. You'll be informed if anything changes. Attached transmitter battery level When your transmitter is attached to a sensor layer, Last check 19:08:20 you can see its current battery level in the bottom left corner of the Status screen.
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Page 25: Adding A Transmitter
How to use Adding a transmitter To add a transmitter, you will need the following: • Your phone • The transmitter you would like to add • Your charger and cable • Access to a power socket Look for the identification number of the transmitter •... -
Page 26: Deleting A Transmitter
How to use Deleting a transmitter If your transmitter is lost or broken beyond repair, you may need to delete it from your account before you can add another one. Step 1 Step 2 In the ‘Transmitters’ overview, accessed via the Press ‘Delete’... -
Page 27: Cleaning Your Transmitter And Charger
How to use Cleaning your transmitter and charger Cleaning your transmitter Disengage your transmitter lid by pulling the lid firmly until it is opened up. You should be able to see the metal connector pins inside the transmitter. The lid is fully open when you have heard two clicks. It is OK to lift the lid with force to ensure it opens completely. -
Page 28: Drying The System
How to use Drying the system In case your Heylo™ system has been exposed to water, it is critical for functionality that water is dried off before usage. If the connection between your transmitter and sensor layer connector flap becomes wet, Heylo may struggle to keep you informed. -
Page 29: Understanding Sensors
How to use Understanding sensors When applied to your skin under your baseplate, the Heylo™ sensor layer looks out for signs of leakage – sending notifications to your phone via your transmitter. As well as notifying you about leakages detected, Heylo may sometimes give you other notifications about what is happening on your sensor layer. - Page 30 Due to either an issue in production, transportation, storage or handling and application, the sensor layer you’ve applied is physically broken, and unable to either detect output or send notifications. Heylo won’t be able to keep you informed until you’ve changed to a functioning sensor layer.
- Page 31 Leakage notifications 19.08 19.08 19.08 The problem's spreading. Looking good. There's a problem. A leak could be imminent. You'll be informed if Look out for signs of anything changes. leakage. Applying guide Last check 19:08:20 Last check 19:08:20 Last check 19:08:20 This is your home screen.
- Page 32 Detailed view and sensor status 19.08 19.08 19.08 Inner sensors are wet. Your skin is wet. Inner sensors are unable to The problem’s To stay informed, you detect leakage. Outer spreading. might want to change your sensors are still Leakaˆe status A leak could be imminent.
- Page 33 19.08 19.08 19.08 There's a problem Inner sensors worn Sensors worn out. and it's spreading. out. Sensors can no longer Potential leak detected on detect possible leakage The inner sensors no outer sensors. Inner due to absorption. 4ou longer work due to sensors are still not might want to change your absorption.
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Page 34: Sensor Status
Sensor status 19.08 19.08 19.08 There might be a Sensor layer problem spreading. There might be a damaged. But it's not entirely clear if problem. it's leakage. You might To stay informed, you But it's not entirely clear if want to change your might want to change your it's leakage. - Page 35 19.08 19.08 19.08 Moisture in Blocked transmitter connector and connection. transmitter. Two transmitters To stay informed, open up attached. To stay informed, dry off your transmitter fully and connector and transmitter. clean it. To stay informed, detach one transmitter. Drying guide Cleaning guide Last check 19:08:20 Last check 19:08:20...
- Page 36 Transmitter status and connection 19.08 19.08 19.08 Transmitter not Transmitter not found. found. Connection is lost. To No transmitter resolve this try attaching Pairing has been removed attached. the transmitter to a sensor in your phone settings. To Attach your transmitter to layer, or placing it in the resolve the issue, re-pair stay informed.
- Page 37 19.08 19.08 19.08 Bluetooth connection lost No transmitters Bluetooth disabled. Please keep the phone and added. transmitter in a close proximity. Turn on Bluetooth to begin Read the connection guide for Add a transmitter to begin. monitoring. more information and help. Add a transmitter Go to settings Connection guide...
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Page 38: Battery Status
Battery status 19.08 19.08 Transmitter battery empty. Transmitter battery low. Charge now to stay Charge soon to stay informed. informed. Charging guide Charging guide Last check 19:08:20 Last check 19:08:20 Charge your transmitter soon to Charge your transmitter now to stay informed. - Page 39 19.08 19.08 Heylo™ app needs a critical update App update is available You wiii not reieive any Please update your Heylo App now notifiations untii it is to stay informed. updated. Update now to stay informed. Update now Update now...
- Page 40 19.08 19.08 Your transmitter needs a critical update. Transmitter update available You wiii not reieive any Please update now and stay notifiations untii it is informed. Updates typically take updated. Update now to no longer than 1-2 minutes. stay informed. Update now Update now Remind me later...
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Page 41: Frequently Asked Questions
For more information: Drying guide Is Coloplast/Heylo tracking my location? Coloplast will not track your location. Heylo asks for access to your location data to allow your transmitter to broadcast its location to your phone should connection be lost, to allow it to reconnect seamlessly. - Page 42 Can I adjust the sound of the notification at night? You can adjust the volume of Heylo notifications through your phone’s volume settings as you would normally. At night, you may wish to use ‘Bedtime mode’, as this mode will only notify you when leakage...
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Page 43: Technical Information
2 MHz per channel Effective radiated power: < 10 mW Electromagnetic emission: Guidance and manufacturer’s declaration – electromagnetic emissions Emissions test: RF emissions - CISPR 11 Compliance: Group 1, Class B Electromagnetic environment guide: The Heylo™ Transmitter contains a Bluetooth radio. ®... - Page 44 Additionally up to 28 V/m Additionally up to 28 V/m should be used no closer for frequencies for for frequencies for to any part of the Heylo proximity fields from RF proximity fields from RF system than the wireless communications...
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Page 45: Explanation Of Symbols
Explanation of symbols Indicates that the product is in compliance with Indicates a carrier that contains Unique Device European legislation for medical devices Identifier information Catalogue number Global Trade Item Number Batch code Recyclable packaging Serial number Keep away from sunlight Manufacturer Waste Electrical and Electronic Equipment (WEEE) - Page 48 Google Play and the Google Play logo are trademarks of Google LLC. The Bluetooth word mark and logos are registered trademarks owned ® by Bluetooth SIG, Inc. IFU Master Heylo Version 7 The Coloplast logo is a registered trademark of Coloplast A/S. All rights reserved.© 2023-11-17...
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