Do you have a question about the RTD-16A and is the answer not in the manual?
Questions and answers
Melanie
May 5, 2025
Hello. I have recently bought one of these second hand. Unfortunately there is something burnt on the inside. Could it be beauty wax? It’s dark brown. Not sure why there would be wax or any other material used inside, but that’s my best guess. It’s rock hard and completely stuck. I would be grateful for any advice in how to remove this please. Thanks I’m advance.
2 comments:
Mr. Anderson
May 18, 2025
To remove burnt material from the inside of an Activeshop RTD-16A:
1. Allow the unit to cool down completely. 2. Remove the wire basket from the heater. 3. Take out any towels and let the interior dry. 4. Use a soft cloth to wipe the inner surfaces. 5. Do not use harsh chemicals or rough materials.
Always wear protective gloves, as internal surfaces may still be hot.
This answer is automatically generated
Melanie
May 28, 2025
@Mr. Anderson Thank you, but I tried manufacturers guidance first. A soft cloth will not do it. I might try a hairdryer to see if it softens whatever it is that’s stuck in it. Thanks anyway.
Page 1
INSTRUCTIONS FOR USE TOWEL WARMER WITH UV-C STERILIZER 16L Model: RTD-16A Importer: ACTIVESHOP Ltd. 8b Graniczna St., building DC2A 54-610 Wroclaw, Poland www.activeshop.com.pl Rev. A/08/2024...
Page 2
TECHNICAL DATA OF THE DEVICE Input voltage 220-240V Electrical power 250W Rated frequency 50Hz Type of insulation Glass wool Heating towels 50-70ᴼC Internal dimensions 36cm/15cm/27cm External dimensions 46cm/32cm/36cm Capacity Approximately 30 towels (16L) UV BULB SPECIFICATIONS Power Type of radiation UV-C, wavelength 240nm Note - Product designed for professional use...
Page 3
2. Do not disassemble the device or attempt to use it for purposes other than those indicated in this manual. All servicing and repairs must be performed only by an authorized service technician (ACTIVESHOP Ltd. company).
Page 4
9. In order to guarantee the established useful life of the device, it is recommended to keep an interval of one minute before pressing the power button again (between switching on and off and vice versa). 10. The power supply must comply with the specifications on the nameplate. Otherwise If this happens, there is a risk of malfunction of the device, its damage and even burning.
Need help?
Do you have a question about the RTD-16A and is the answer not in the manual?
Questions and answers
Hello. I have recently bought one of these second hand. Unfortunately there is something burnt on the inside. Could it be beauty wax? It’s dark brown. Not sure why there would be wax or any other material used inside, but that’s my best guess. It’s rock hard and completely stuck. I would be grateful for any advice in how to remove this please. Thanks I’m advance.
To remove burnt material from the inside of an Activeshop RTD-16A:
1. Allow the unit to cool down completely.
2. Remove the wire basket from the heater.
3. Take out any towels and let the interior dry.
4. Use a soft cloth to wipe the inner surfaces.
5. Do not use harsh chemicals or rough materials.
Always wear protective gloves, as internal surfaces may still be hot.
This answer is automatically generated
@Mr. Anderson Thank you, but I tried manufacturers guidance first. A soft cloth will not do it. I might try a hairdryer to see if it softens whatever it is that’s stuck in it. Thanks anyway.