SmartThings Hub v1 Manual Reset

Reset the Welcome Code on your
SmartThings Hub
If you're having any trouble with the initial setup on your SmartThings Hub, you may need to
reset the Welcome Code. The SmartThings Hub v2 (2015) and the SmartThings Hub v1 (2013)
are each given a unique 6-character Welcome Code that is required to activate them. However,
keep in mind the SmartThings Hub v3 (2018) and SmartThings Wifi do not use Welcome Codes.
Warning: All device connections and configurations associated with the hub will be lost when
you perform a factory reset. All devices connected to the hub must be reset or excluded before
they can be reconnected.
When to reset
You may need to reset your Welcome Code if you see one of the following messages during
setup:
"No unclaimed Hub found for that Welcome Code"
•
"Invalid Welcome Code"
•
"Zigbee ID must be unique"
•
"This Hub was previously used and cannot be activated"
•
Hub v2 (2015)
A factory reset is the only way to reset the Welcome Code on your SmartThings Hub v2. After
the reset, you can reactivate the hub using the original, unique Welcome Code that was included
with your hub. It should be located either on a card under the hub's tray in the box or inside the
hub's battery compartment.