Lenovo ThinkSystem SR570 Maintenance Manual
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Lenovo ThinkSystem SR570 Maintenance Manual

Lenovo ThinkSystem SR570 Maintenance Manual

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ThinkSystem SR570
Maintenance Manual
Machine Types: 7Y02 and 7Y03

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Summary of Contents for Lenovo ThinkSystem SR570

  • Page 1 ThinkSystem SR570 Maintenance Manual Machine Types: 7Y02 and 7Y03...
  • Page 2 Before using this information and the product it supports, be sure to read and understand the safety information and the safety instructions, which are available at: http://thinksystem.lenovofiles.com/help/topic/safety_documentation/pdf_files.html In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server, which can be found at: http://datacentersupport.lenovo.com/warrantylookup Eleventh Edition (June 2021) ©...

  • Page 3: Table Of Contents

    Remove the rack latches ..Install the CMOS battery ..106 Install the rack latches ..© Copyright Lenovo 2017, 2021...
  • Page 4 Index ....179 Chapter 4. Problem determination ... . . 153 ThinkSystem SR570 Maintenance Manual...

  • Page 5: Safety

    Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright Lenovo 2017, 2021...

  • Page 6: Safety Inspection Checklist

    1 & IEC 60950-1, the standard for Safety of Electronic Equipment within the Field of Audio/Video, Information Technology and Communication Technology. Lenovo assumes you are qualified in the servicing of equipment and trained in recognizing hazards energy levels in products. Access to the equipment is by the use of a tool, lock and key, or other means of security, and is controlled by the authority responsible for the location.
  • Page 7 Click the Power tab to see all line cords. • Make sure that the insulation is not frayed or worn. 3. Check for any obvious non-Lenovo alterations. Use good judgment as to the safety of any non-Lenovo alterations. 4. Check inside the server for any obvious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage.
  • Page 8 ThinkSystem SR570 Maintenance Manual...

  • Page 9: Chapter 1. Introduction

    Identifying your server When you contact Lenovo for help, the machine type and serial number information helps support technicians to identify your server and provide faster service. The machine type and serial number are on the ID label on the right rack latch in the front of the server.

  • Page 10: Specifications

    Scan the QR code with a mobile device and a QR code reader application to get quick access to the Lenovo Service Web site for this server. The Lenovo Service Information Web site provides additional information for parts installation and replacement videos, and error codes for server support.
  • Page 11 – Designed for Land Grid Array (LGA) 3647 socket – Thermal Design Power (TDP): up to 150 watts For a list of supported processors, see: https://static.lenovo.com/us/en/serverproven/index.shtml Notes: • All processors on the system board must be of the same type, and have the same speed, number of cores, and frequency.
  • Page 12 • VMware ESXi • Red Hat Enterprise Linux Operating systems • SUSE Linux Enterprise Server For a complete list of operating systems, see: https://lenovopress.com/osig For OS deployment instructions, see: “Deploy the operating system” in Setup Guide.. ThinkSystem SR570 Maintenance Manual...
  • Page 13 Table 1. Server specifications (continued) Specification Description Internal drives • Up to four 3.5-inch hot-swap SAS/SATA drives • Up to four 3.5-inch simple-swap SATA drives • Up to eight 2.5-inch hot-swap SAS/SATA drives • Up to ten 2.5-inch hot-swap SAS/SATA/NVMe drives (NVMe drives are supported only in drive bays 6–9) •...
  • Page 14 4) are adequate to provide proper cooling. However, you must keep the locations for fan 5 and fan 6 occupied by a fan filler to ensure proper airflow. • For server models with ten 2.5-inch drive bays: six dual-rotor hot-swap fans (including one redundant fan rotor) ThinkSystem SR570 Maintenance Manual...
  • Page 15 Table 1. Server specifications (continued) Specification Description Power supplies One or two hot-swap power supplies for redundancy support • 550-watt ac 80 PLUS Platinum • 750-watt ac 80 PLUS Platinum • 750-watt ac 80 PLUS Titanium Notes: • For server models with four 3.5-inch simple-swap drive bays and 550-watt power supplies, if you want to install two processors, ensure that the processor Thermal Design Power (TDP) is less than or equal to 125 watts.
  • Page 16 – ASHRAE class A4: 8%–90%; maximum dew point: 24°C (75°F) – Shipping or storage: 8%–90% • Particulate contamination Attention: Airborne particulates and reactive gases acting alone or in combination with other environmental factors such as humidity or temperature ThinkSystem SR570 Maintenance Manual...

  • Page 17: Particulate Contamination

    If Lenovo determines that the levels of particulates or gases in your environment have caused damage to the device, Lenovo may condition provision of repair or replacement of devices or parts on implementation of appropriate remedial measures to mitigate such environmental contamination.

  • Page 18: Firmware Updates

    Note: Lenovo typically releases firmware in bundles called UpdateXpress System Packs (UXSPs). To ensure that all of the firmware updates are compatible, you should update all firmware at the same time. If you are updating firmware for both the Lenovo XClarity Controller and UEFI, update the firmware for Lenovo XClarity Controller first.
  • Page 19 Machine-type-specific firmware-only UXSPs are also available. See the following table to determine the best Lenovo tool to use for installing and setting up the firmware: Note: The server UEFI settings for option ROM must be set to Auto or UEFI to update firmware using Lenovo XClarity Administrator or Lenovo XClarity Essentials.
  • Page 20 • Lenovo XClarity Provisioning Manager From Lenovo XClarity Provisioning Manager, you can update the Lenovo XClarity Controller firmware, the UEFI firmware, and the Lenovo XClarity Provisioning Manager software. Note: By default, the Lenovo XClarity Provisioning Manager Graphical User Interface is displayed when you press F1.
  • Page 21 • Lenovo XClarity Controller If you need to install a specific update, you can use the Lenovo XClarity Controller interface for a specific server. Notes: – To perform an in-band update through Windows or Linux, the operating system driver must be installed and the Ethernet-over-USB (sometimes called LAN over USB) interface must be enabled.

  • Page 22: Tech Tips

    Power off the server The server remains in a standby state when it is connected to a power source, allowing the Lenovo XClarity Controller to respond to remote power-on requests. To remove all power from the server (power status LED off), you must disconnect all power cables.
  • Page 23 Note: The Lenovo XClarity Controller can place the server in a standby state as an automatic response to a critical system failure. • Start an orderly shutdown using the operating system (if supported by your operating system). • Press the power button to start an orderly shutdown (if supported by your operating system).
  • Page 24 ThinkSystem SR570 Maintenance Manual...

  • Page 25: Chapter 2. Server Components

    Figure 6. Front view of server models with ten 2.5-inch drive bays Table 3. Components on the front of the server VGA connector (available on some models) Pull-out information tab XClarity Controller USB 2.0 connector USB 3.0 connector Operator information panel Rack latch (right) © Copyright Lenovo 2017, 2021...
  • Page 26 The EMI integrity and cooling of the server are protected by having all drive bays occupied. The vacant drive bays must be occupied by drive fillers. Drive status LED Drive activity LED Each hot-swap drive has two LEDs. ThinkSystem SR570 Maintenance Manual...

  • Page 27: Operator Information Panel

    Drive LED Status Description Drive status LED (right) Solid yellow The drive has an error. The drive is being rebuilt. Blinking yellow (blinking slowly, about one flash per second) The RAID adapter is locating the drive. Blinking yellow (blinking rapidly, about four flashes per second) The drive is powered but not active.
  • Page 28 Each time you press the system ID button, the state of both the system ID LEDs changes. The LEDs can be changed to on, blinking, or off. You can also use the Lenovo XClarity Controller or a remote management program to change the state of the system ID LEDs to assist in visually locating the server among other servers.

  • Page 29: Rear View

    Rear view The rear of the server provides access to several connectors and components, including the power supplies, PCIe adapters, serial port, and Ethernet connectors. • “Rear view of server models with three PCIe slots” on page 21 • “Rear view of server models with two PCIe slots” on page 23 Rear view of server models with three PCIe slots The following illustration shows the rear view of server models with three PCIe slots.
  • Page 30 The hot-swap redundant power supplies help you avoid significant interruption to the operation of the system when a power supply fails. You can purchase a power supply option from Lenovo and install the power supply to provide power redundancy without turning off the server.
  • Page 31 The hot-swap redundant power supplies help you avoid significant interruption to the operation of the system when a power supply fails. You can purchase a power supply option from Lenovo and install the power supply to provide power redundancy without turning off the server.
  • Page 32 Ethernet connector 1 on the LOM adapter can be set as XClarity Controller Network connector. To set the Ethernet connector 1 as XClarity Controller Network connector, start Setup utility, go to BMC Settings ➙ Network Settings ➙ Network Interface Port and select Shared. Then, go to Shared NIC on and select PHY Card. ThinkSystem SR570 Maintenance Manual...

  • Page 33: Rear View Leds

    Each time you press the system ID button, the state of both the system ID LEDs changes. The LEDs can be changed to on, blinking, or off. You can also use the Lenovo XClarity Controller or a remote management program to change the state of the system ID LEDs to assist in visually locating the server among other servers.
  • Page 34 LED is off, replace the power supply. • Yellow: The power supply has failed. To resolve the issue, replace the power supply. Power supply error LED • Off: The power supply is working normally. ThinkSystem SR570 Maintenance Manual...

  • Page 35: System Board Components

    System board components The illustration in this section shows the component locations on the system board. Figure 11. System board components Serial-port-module connector Riser 1 slot LOM adapter connector /TPM connector (for Chinese Mainland only) Front USB connector CMOS battery Front VGA connector Processor 1 socket Operator-information-panel connector...
  • Page 36 Backplane power connector 2 Power supply 2 connector NVMe 2-3 connector NVMe 0-1 connector Power supply 1 connector SATA 0-3 connector M.2 module slot Riser 2 slot Notes: • Trusted Cryptography Module • Trusted Platform Module ThinkSystem SR570 Maintenance Manual...

  • Page 37: System Board Leds

    System board LEDs The illustration in this section shows the LEDs on the system board. Figure 12. System board LEDs System error LED System ID LED XClarity Controller heartbeat LED DIMM error LEDs System fan error LEDs System power LED Chapter 2 Server components...

  • Page 38: System Board Jumpers

    The following illustration shows the jumpers on the system board of your server. Note: If there is a clear protective sticker on the top of the switch blocks, you must remove and discard it to access the switches. Figure 13. System board jumpers ThinkSystem SR570 Maintenance Manual...
  • Page 39 SW6 (switch 3) The default position is Off. Changing this switch to the On position force the Lenovo XClarity Controller to update to the latest version. Important: • Before you move any jumpers, power off the server; then, disconnect all power cords and external cables.
  • Page 40 • Any system-board switch or jumper block that is not shown in the illustrations in this document are reserved. ThinkSystem SR570 Maintenance Manual...

  • Page 41: Internal Cable Routing

    Internal cable routing Some of the components in the server have internal cables and cable connectors. To connect cables, observe the following guidelines: • Power off the server before you connect or disconnect any internal cables. • See the documentation that comes with any external devices for additional cabling instructions. It might be easier for you to route cables before you connect the devices to the server.

  • Page 42: Raid Super Capacitor Module

    Cable routing for RAID super capacitor module 1 Cable routing for RAID super capacitor module 2 An extension cable is provided for each RAID super capacitor module for connection. Figure 14. Connecting the RAID super capacitor module to the RAID adapter ThinkSystem SR570 Maintenance Manual...

  • Page 43: Backplane For Four 3.5-Inch Hot-Swap Drives

    Backplane for four 3.5-inch hot-swap drives Use this section to understand the connectors on the backplane and internal cable routing for server models with four 3.5-inch hot-swap drives. Figure 15. Connectors on the backplane for four 3.5-inch hot-swap drives Power connector SAS 0 connector Figure 16.

  • Page 44: Backplane For Eight 2.5-Inch Hot-Swap Drives

    From Power cable Power connector on the backplane Backplane power connector 1 on the system board SAS signal cable SAS 0 and SAS 1 connectors on the C0 and C1 connectors on the RAID backplane adapter ThinkSystem SR570 Maintenance Manual...

  • Page 45: Backplane For Ten 2.5-Inch Hot-Swap Drives

    Backplane for ten 2.5-inch hot-swap drives Use this section to understand the connectors on the backplane and the internal cable routing for server models with ten 2.5-inch hot-swap drives. Figure 19. Connectors on the backplane for ten 2.5-inch hot-swap drives SAS 2 connector SAS 1 connector Power connector...
  • Page 46 NVMe 0-1 connector and NVMe 2-3 NVMe 3 connectors on the backplane connector on the system board SAS signal cable SAS 0, SAS 1, and SAS 2 connectors C0, C1, and C2 connectors on the on the backplane RAID adapter ThinkSystem SR570 Maintenance Manual...
  • Page 47 Server models with six 2.5-inch SAS/SATA drives, four 2.5-inch NVMe drives, and one 8i RAID adapter Note: NVMe drives are only supported in drive bays 6–9. Figure 21. Cable routing for server models with six 2.5-inch SAS/SATA drives, four 2.5-inch NVMe drives, and one 8i RAID adapter Cable From...
  • Page 48 NVMe switch adapter installed in PCIe slot 2 SAS signal cable SAS 0, SAS 1 and SAS 2 connectors C0, C1 and C2 connectors on one on the backplane RAID adapter installed in PCIe slot 1 ThinkSystem SR570 Maintenance Manual...
  • Page 49 Server models with four 2.5-inch NVMe drives and no RAID adapter Note: NVMe drives are only supported in drive bays 6–9. Figure 23. Cable routing for server models with four 2.5-inch NVMe drives, and no RAID adapter Cable From Power cable Power connector on the backplane Backplane power connector 1 and backplane power connector 2 on the...

  • Page 50: Backplate For Four 3.5-Inch Simple-Swap Drives

    The simple-swap drive backplate assembly comes with a power cable and a SATA signal cable. From Power cable of the backplate assembly Backplane power connector 1 on the system board SATA signal cable of the backplate assembly SATA 0-3 connector on the system board ThinkSystem SR570 Maintenance Manual...

  • Page 51: Parts List

    Use the parts list to identify each of the components that are available for your server. For more information about ordering the parts shown in Figure 25 “Server components” on page 44, go to: http://datacentersupport.lenovo.com/us/en/products/servers/thinksystem/sr570/7y02/parts Note: Depending on the model, your server might look slightly different from the illustration. Some of the components might not be available on your server.
  • Page 52 Tier 1 CRU at your request with no service agreement, you will be charged for the installation. • Tier 2 customer replaceable unit (CRU): You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 53 • Consumable and Structural parts: Purchase and replacement of consumable and structural parts (components, such as a cover or bezel) is your responsibility. If Lenovo acquires or installs a structural component at your request, you will be charged for the service.
  • Page 54 √ Backplane for eight 2.5-inch hot-swap drives √ Backplane for four 3.5-inch hot-swap drives √ Simple-swap drive backplate assembly √ Memory module (DCPMM module might look √ slightly from the illustration) Processor √ Heat sink √ ThinkSystem SR570 Maintenance Manual...

  • Page 55: Power Cords

    Several power cords are available, depending on the country and region where the server is installed. To view the power cords that are available for the server: 1. Go to: http://dcsc.lenovo.com/#/ 2. Click Preconfigured Model or Configure to order. 3. Enter the machine type and model for your server to display the configurator page.
  • Page 56 ThinkSystem SR570 Maintenance Manual...

  • Page 57: Chapter 3. Hardware Replacement Procedures

    • When you install a new server, download and apply the latest firmware. This will help ensure that any known issues are addressed, and that your server is ready to work with optimal performance. Go to ThinkSystem SR570 Drivers and Software to download firmware updates for your server.

  • Page 58: Safety Inspection Checklist

    1 & IEC 60950-1, the standard for Safety of Electronic Equipment within the Field of Audio/Video, Information Technology and Communication Technology. Lenovo assumes you are qualified in the servicing of equipment and trained in recognizing hazards energy levels in products. Access to the equipment is by the use of a tool, lock and key, or other means of security, and is controlled by the authority responsible for the location.

  • Page 59: System Reliability Guidelines

    Click the Power tab to see all line cords. • Make sure that the insulation is not frayed or worn. 3. Check for any obvious non-Lenovo alterations. Use good judgment as to the safety of any non-Lenovo alterations. 4. Check inside the server for any obvious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage.

  • Page 60: Handling Static-Sensitive Devices

    Ground package before opening” page 49 page 14 on page 52 S033 CAUTION: Hazardous energy present. Voltages with hazardous energy might cause heating when shorted with metal, which might result in spattered metal, burns, or both. ThinkSystem SR570 Maintenance Manual...
  • Page 61 S014 CAUTION: Hazardous voltage, current, and energy levels might be present. Only a qualified service technician is authorized to remove the covers where the label is attached. Note: You can remove or install a hot-swap fan without powering off the server, which helps you avoid significant interruption to the operation of the system.

  • Page 62: Install The Top Cover

    Pivot the cover latch and slide the top cover to the front of the chassis at the same time until the top cover snaps into position. Ensure that the cover latch is completely closed. Step 3. Use a screwdriver to turn the cover lock to the locked position. ThinkSystem SR570 Maintenance Manual...

  • Page 63: Air Baffle Replacement

    After installing the top cover, complete the parts replacement. See “Complete the parts replacement” on page 152. Air baffle replacement Use this information to remove and install the air baffle. S033 CAUTION: Hazardous energy present. Voltages with hazardous energy might cause heating when shorted with metal, which might result in spattered metal, burns, or both.

  • Page 64: Install The Air Baffle

    See “Install a RAID super capacitor module” on page 121. To install the air baffle, complete the following steps: Watch the procedure. A video of the installation process is available: • Youtube: https://www.youtube.com/playlist?list=PLYV5R7hVcs-CjaaAyvBOOZ749SC-2SK2C • Youku: http://list.youku.com/albumlist/show/id_51276391 ThinkSystem SR570 Maintenance Manual...

  • Page 65: Rack Latches Replacement

    Figure 29. Air baffle installation Step 1. Align the tabs on both sides of the air baffle with the corresponding slots on both sides of the chassis. Step 2. Lower the air baffle into the chassis and press the air baffle down until it is securely seated. After installing the air baffle: 1.
  • Page 66 2. Use a flat-blade screwdriver to remove the ID label plate on the right rack latch and place it in a safe place. Figure 30. ID label plate removal To remove the rack latches, complete the following steps: Watch the procedure. A video of the removal process is available: • Youtube: https://www.youtube.com/playlist?list=PLYV5R7hVcs-CjaaAyvBOOZ749SC-2SK2C • Youku: http://list.youku.com/albumlist/show/id_51276391 ThinkSystem SR570 Maintenance Manual...
  • Page 67 Step 1. On each side of the server, remove the two screws that secure the rack latch. Figure 31. Rack latch screws removal Chapter 3 Hardware replacement procedures...

  • Page 68: Install The Rack Latches

    Use this information to install the rack latches. “Read the installation Guidelines” on page 49 To install the rack latches, complete the following steps: Watch the procedure. A video of the installation process is available: • Youtube: https://www.youtube.com/playlist?list=PLYV5R7hVcs-CjaaAyvBOOZ749SC-2SK2C • Youku: http://list.youku.com/albumlist/show/id_51276391 ThinkSystem SR570 Maintenance Manual...
  • Page 69 Step 1. On each side of the server, align the rack latch with the pin on the chassis. Then, press the rack latch onto the chassis and slightly slide it forward as shown. Figure 33. Rack latch installation Chapter 3 Hardware replacement procedures...
  • Page 70 After installing the rack latches: 1. Install the ID label plate to the right rack latch as shown. Figure 35. ID label plate installation 2. Complete the parts replacement. See “Complete the parts replacement” on page 152. ThinkSystem SR570 Maintenance Manual...

  • Page 71: Security Bezel Replacement

    Security bezel replacement Use this information to remove and install the security bezel. Remove the security bezel Use this information to remove the security bezel. “Read the installation Guidelines” on page 49 To remove the security bezel, complete the following steps: Watch the procedure.

  • Page 72: Install The Security Bezel

    To install the security bezel, complete the following steps: Attention: Before you ship the rack with the server installed, reinstall and lock the security bezel into place. Watch the procedure. A video of the installation process is available: • Youtube: https://www.youtube.com/playlist?list=PLYV5R7hVcs-CjaaAyvBOOZ749SC-2SK2C • Youku: http://list.youku.com/albumlist/show/id_51276391 ThinkSystem SR570 Maintenance Manual...
  • Page 73 Step 1. If the key is held inside the security bezel, remove it out of the security bezel. Figure 38. Key removal Step 2. Insert the tab on the security bezel into the slot on the right side of the chassis. Then, press and hold the blue release latch and pivot the security bezel inward until it clicks into place.

  • Page 74: System Fan Replacement

    Guidelines” on Ground package before opening” page 49 on page 52 S033 CAUTION: Hazardous energy present. Voltages with hazardous energy might cause heating when shorted with metal, which might result in spattered metal, burns, or both. S017 ThinkSystem SR570 Maintenance Manual...

  • Page 75: Install A System Fan

    CAUTION: Hazardous moving fan blades nearby. Keep fingers and other body parts away. Before removing a system fan, remove the top cover. See “Remove the top cover” on page 52. To remove a system fan, complete the following step: Note: The fan you want to remove might be different from the following illustration, but the removal method is the same.
  • Page 76 Watch the procedure. A video of the installation process is available: • Youtube: https://www.youtube.com/playlist?list=PLYV5R7hVcs-CjaaAyvBOOZ749SC-2SK2C • Youku: http://list.youku.com/albumlist/show/id_51276391 Figure 42. System fan installation Step 1. Align the two holes in the system fan with the two pins on the chassis. ThinkSystem SR570 Maintenance Manual...

  • Page 77: Memory Module Replacement

    Security ➙ Press to Secure Erase to perform secure erase. Note: If one or more DCPMMs are secured with passphrase, make sure security of every unit is disabled before performing secure erase. In case the passphrase is lost or forgotten, contact Lenovo service.

  • Page 78: Install A Memory Module

    Use this information to install a memory module. “Read the “Power off “ATTENTION: installation the server for Static Sensitive Device Guidelines” on this task” on Ground package before opening” page 49 page 14 on page 52 ThinkSystem SR570 Maintenance Manual...
  • Page 79 Attention: • Disconnect all power cords for this task. • Memory modules are sensitive to static discharge and require special handling. In addition to the standard guidelines for Handling static-sensitive devices: – Always wear an electrostatic-discharge strap when removing or installing memory modules. Electrostatic-discharge gloves can also be used.
  • Page 80 2. Make sure the firmware of all the DCPMM units is the latest version. If not, update it to the latest version (see https://sysmgt.lenovofiles.com/help/topic/com.lenovo.lxca.doc/update_fw.html 3. Configure DCPMMs and DRAM DIMMs (see “Configure DC Persistent Memory Module (DCPMM)” in Setup Guide). 4. Restore the data that have been backed up if necessary. ThinkSystem SR570 Maintenance Manual...

  • Page 81: Memory Module Installation Rules

    – 128 GB, 256 GB, or 512 GB DCPMMs For a list of supported memory options, see: https://static.lenovo.com/us/en/serverproven/index.shtml Depending on the memory modules installed, refer to below topics for detailed installation rules: • Without DCPMMs: “DRAM DIMM installation rules” on page 74 •...
  • Page 82 Independent mode with one processor Note: If there are three identical DIMMs to be installed for CPU1, and the three DIMMs have the same Lenovo part number, install the DIMMs in slots 1, 2, and 3. Table 10. Memory population order...
  • Page 83 Independent mode with two processors Notes: • If there are three identical DIMMs to be installed for CPU1, and the three DIMMs have the same Lenovo part number, install the DIMMs in slots 1, 2, and 3. • If there are three identical DIMMs to be installed for CPU2, and the three DIMMs have the same Lenovo part number, install the DIMMs in slots 9, 10, and 11.
  • Page 84 • All DIMMs to be installed must be the same type with the same capacity, frequency, voltage, and ranks. • Single-rank RDIMMs do not support rank sparing mode. Rank sparing mode with one processor Table 14. Memory population order Processor 1 Total Total DIMMs DIMMs ThinkSystem SR570 Maintenance Manual...
  • Page 85 Rank sparing mode with two processors Table 15. Memory population order Total Processor 2 Processor 1 Total DIMMs DIMMs Chapter 3 Hardware replacement procedures...
  • Page 86 In this mode, DCPMMs act as independent and persistent memory resources directly accessible by specific applications, and DRAM DIMMs act as system memory. The total displayed system memory in this mode is the total capacity of DRAM DIMMs. ThinkSystem SR570 Maintenance Manual...
  • Page 87 App Direct mode with one processor Table 16. Memory population order in App Direct mode with one processor D: DRAM DIMM; 16 GB, 32 GB, or 64 GB RDIMM supported P: DC Persistent Memory Module (DCPMM) Processor 1 Configuration 1 DCPMM and 6 RDIMMs 2 DCPMMs and 6 RDIMMs Table 17.
  • Page 88 Direct), while the rest serves as system memory. The App Direct part of DCPMM is displayed as persistent memory, while the rest of DCPMM capacity is displayed as system memory. DRAM DIMMs act as cache in this mode. ThinkSystem SR570 Maintenance Manual...
  • Page 89 Mixed Memory Mode with one processor Table 20. Memory population order in Mixed Memory Mode with one processor D: DRAM DIMM; 16 GB or 32 GB RDIMM supported P: DC Persistent Memory Module (DCPMM) Processor 1 Configuration 2 DCPMMs and 6 RDIMMs Table 21.

  • Page 90: Hot-Swap Drive Replacement

    Hot-swap drive replacement Use this information to remove and install a hot-swap drive. You can remove or install a hot-swap drive without turning off the server, which helps you avoid significant interruption to the operation of the system. ThinkSystem SR570 Maintenance Manual...

  • Page 91: Remove A Hot-Swap Drive

    Notes: • The term “hot-swap drive” refers to all the supported types of hot-swap hard disk drives, hot-swap solid- state drives, and hot-swap NVMe drives. • Use any documentation that comes with the drive and follow those instructions in addition to the instructions in this topic.

  • Page 92: Install A Hot-Swap Drive

    • For server models with ten 2.5-inch drive bays in the front, NVMe drives are supported in drive bays 6–9. • The drives in a single RAID array must be the same type, same size, and same capacity. ThinkSystem SR570 Maintenance Manual...
  • Page 93 Before installing a hot-swap drive: 1. Remove the drive filler from the drive bay. Keep the drive filler in a safe place. Figure 48. Drive filler removal 2. Touch the static-protective package that contains the new drive to any unpainted surface on the outside of the server.

  • Page 94: Simple-Swap Drive Replacement

    After installing all hot-swap drives: 1. Reinstall the security bezel. See “Install the security bezel” on page 64. 2. Use the Lenovo XClarity Provisioning Manager to configure the RAID if necessary. For more information, see: http://sysmgt.lenovofiles.com/help/topic/LXPM/RAID_setup.html Simple-swap drive replacement Use this information to remove and install a simple-swap drive.
  • Page 95 Step 1. Use a screwdriver to unlock the handle lock . The handle opens automatically. Figure 50. Opening the drive tray handle Step 2. Grasp the handle and slide the drive out of the drive bay. Figure 51. Simple-swap drive removal After removing a simple-swap drive: •...

  • Page 96: Install A Simple-Swap Drive

    Ensure that the drive tray handle is in the open position. Slide the drive into the drive bay until it snaps into position. Step 2. Close the drive tray handle to lock the drive in place. ThinkSystem SR570 Maintenance Manual...

  • Page 97: Lom Adapter Replacement

    After installing all simple-swap drives: 1. Reinstall the security bezel. See “Install the security bezel” on page 64. 2. Power on the server. 3. Use the Lenovo XClarity Provisioning Manager to configure the RAID if necessary. For more information, see: http://sysmgt.lenovofiles.com/help/topic/LXPM/RAID_setup.html LOM adapter replacement Use this information to remove and install the LOM adapter.

  • Page 98: Install The Lom Adapter

    Tighten the thumbscrew to secure the LOM adapter. After installing the LOM adapter, complete the parts replacement. See “Complete the parts replacement” on page 152. Riser card replacement Use this information to remove and install a riser card. ThinkSystem SR570 Maintenance Manual...

  • Page 99: Remove A Riser Card

    Your server comes with one of the following riser assembly configurations: Configuration 1 Configuration 2 • Riser 1 assembly: LP + LP • Riser 1 assembly: LP + FHHL • Riser 2 assembly: LP (available on some models) For information about the supported riser cards for each configuration, see “Rear view” on page 21. There are three types of riser assemblies.

  • Page 100: Install A Riser Card

    Figure 56. Riser card removal If you are instructed to return the old riser card, follow all packaging instructions and use any packaging materials that are provided. Install a riser card Use this information to install a riser card. ThinkSystem SR570 Maintenance Manual...
  • Page 101 “Read the “Power off “ATTENTION: installation the server for Static Sensitive Device Guidelines” on this task” on Ground package before opening” page 49 page 14 on page 52 Before installing a riser card, touch the static-protective package that contains the new riser card to any unpainted surface on the outside of the server.

  • Page 102: Pcie Adapter Replacement

    14 on page 52 Before removing a PCIe adapter: 1. Remove the top cover. See “Remove the top cover” on page 52. 2. Remove the riser assembly. See “Remove a riser card” on page 91. ThinkSystem SR570 Maintenance Manual...

  • Page 103: Install A Pcie Adapter

    To remove a PCIe adapter, complete the following steps: Watch the procedure. A video of the removal process is available: • Youtube: https://www.youtube.com/playlist?list=PLYV5R7hVcs-CjaaAyvBOOZ749SC-2SK2C • Youku: http://list.youku.com/albumlist/show/id_51276391 Table 28. PCIe adapter removal Figure 60. Riser 1 assembly (LP Figure 59. Riser 1 assembly (LP+LP) +FHHL) Figure 61.

  • Page 104: Hot-Swap Drive Backplane Replacement

    2. Remove all the installed drives and drive fillers from the drive bays. See “Remove a hot-swap drive” on page 83. 3. Disconnect the cables from the backplane. To remove the backplane, complete the following steps: Watch the procedure. A video of the removal process is available: • Youtube: https://www.youtube.com/playlist?list=PLYV5R7hVcs-CjaaAyvBOOZ749SC-2SK2C • Youku: http://list.youku.com/albumlist/show/id_51276391 ThinkSystem SR570 Maintenance Manual...

  • Page 105: Install The Backplane For Four 3.5-Inch Hot-Swap Drives

    Figure 65. Removal of backplane for four 3.5-inch hot-swap drives Step 1. Open the release latches that secure the backplane. Step 2. Pivot the backplane backward slightly to release it from the three pins on the chassis. Step 3. Carefully remove the backplane out of the chassis from under the front I/O assembly cables. If you are instructed to return the old backplane, follow all packaging instructions and use any packaging materials that are provided.

  • Page 106: Remove The Backplane For Eight 2.5-Inch Hot-Swap Drives

    Static Sensitive Device Guidelines” on this task” on Ground package before opening” page 49 page 14 on page 52 Before removing the backplane: 1. Remove the top cover. See “Remove the top cover” on page 52. ThinkSystem SR570 Maintenance Manual...

  • Page 107: Install The Backplane For Eight 2.5-Inch Hot-Swap Drives

    2. Remove all the installed drives and drive fillers from the drive bays. See “Remove a hot-swap drive” on page 83. 3. Disconnect the cables from the backplane. To remove the backplane, complete the following step: Watch the procedure. A video of the removal process is available: •...

  • Page 108: Remove The Backplane For Ten 2.5-Inch Hot-Swap Drives

    2. Remove all the installed drives and drive fillers from the drive bays. See “Remove a hot-swap drive” on page 83. 3. Disconnect the cables from the backplane. To remove the backplane, complete the following step: ThinkSystem SR570 Maintenance Manual...

  • Page 109: Install The Backplane For Ten 2.5-Inch Hot-Swap Drives

    Watch the procedure. A video of the removal process is available: • Youtube: https://www.youtube.com/playlist?list=PLYV5R7hVcs-CjaaAyvBOOZ749SC-2SK2C • Youku: http://list.youku.com/albumlist/show/id_51276391 Figure 69. Removal of backplane for ten 2.5-inch hot-swap drives Step 1. Grasp the backplane and carefully lift it out of the chassis. If you are instructed to return the old backplane, follow all packaging instructions and use any packaging materials that are provided.

  • Page 110: Simple-Swap Drive Backplate Assembly Replacement

    3. Disconnect the cables of the simple-swap drive backplate assembly from the system board. To remove the simple-swap drive backplate assembly, complete the following steps: Watch the procedure. A video of the removal process is available: ThinkSystem SR570 Maintenance Manual...

  • Page 111: Install The Simple-Swap Drive Backplate Assembly

    • Youtube: https://www.youtube.com/playlist?list=PLYV5R7hVcs-CjaaAyvBOOZ749SC-2SK2C • Youku: http://list.youku.com/albumlist/show/id_51276391 Figure 71. Simple-swap drive backplate assembly removal Step 1. Open the release latches that secure the simple-swap drive backplate assembly. Step 2. Pivot the simple-swap drive backplate assembly backward slightly to release it from the three pins on the chassis.

  • Page 112: Cmos Battery Replacement

    3. Complete the parts replacement. See “Complete the parts replacement” on page 152. CMOS battery replacement Use this information to remove and install the CMOS battery. Remove the CMOS battery Use this information to remove the CMOS battery. ThinkSystem SR570 Maintenance Manual...
  • Page 113 The following tips describe information that you must consider when removing the CMOS battery. • Lenovo has designed this product with your safety in mind. The lithium CMOS battery must be handled correctly to avoid possible danger. If you replace the CMOS battery, you must adhere to the following instructions.

  • Page 114: Install The Cmos Battery

    Use this information to install the CMOS battery. “Read the “Power off “ATTENTION: installation the server for Static Sensitive Device Guidelines” on this task” on Ground package before opening” page 49 page 14 on page 52 ThinkSystem SR570 Maintenance Manual...
  • Page 115 The following tips describe information that you must consider when installing the CMOS battery. • Lenovo has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you install the CMOS battery, you must adhere to the following instructions.

  • Page 116: Tcm/Tpm Adapter Replacement (For Chinese Mainland Only)

    Before removing the TCM/TPM adapter, remove the top cover. See “Remove the top cover” on page 52. To remove the TCM/TPM adapter, complete the following steps: Watch the procedure. A video of the removal process is available: • Youtube: https://www.youtube.com/playlist?list=PLYV5R7hVcs-CjaaAyvBOOZ749SC-2SK2C • Youku: http://list.youku.com/albumlist/show/id_51276391 ThinkSystem SR570 Maintenance Manual...

  • Page 117: Install The Tcm/Tpm Adapter (For Chinese Mainland Only)

    Figure 75. TCM/TPM adapter removal Step 1. Locate the TCM/TPM connector on the system board. Step 2. Press and hold the release latch, and then lift the TCM/TPM adapter straight up. Notes: • Carefully handle the TCM/TPM adapter by its edges. •...
  • Page 118 • Carefully handle the TCM/TPM adapter by its edges. • Your TCM/TPM adapter might look slightly different from the illustration. After installing the TCM/TPM adapter, complete the parts replacement. See “Complete the parts replacement” on page 152. ThinkSystem SR570 Maintenance Manual...

  • Page 119: Serial Port Module Replacement

    Serial port module replacement Use this information to remove and install the serial port module. Note: The serial port module is available only on some models. Remove the serial port module Use this information to remove the serial port module. “Read the “Power off “ATTENTION:...

  • Page 120: Install The Serial Port Module

    2 assembly. The installation procedure is the same for the serial port module to be installed on riser 1 assembly. ThinkSystem SR570 Maintenance Manual...
  • Page 121 Step 1. Grasp the riser assembly by its edges and carefully lift it out of the server. Figure 79. Riser assembly removal Step 2. If the riser assembly is covered with a PCIe slot bracket, remove the bracket first. Then, install the serial port module into the riser assembly.

  • Page 122: M.2 Backplane And M.2 Drive Replacement

    3. Restart the server to ensure that the EMS setting takes effect. M.2 backplane and M.2 drive replacement Use this information to remove and install the M.2 backplane and M.2 drive (an assembled M.2 backplane and M.2 drive is also known as M.2 module). ThinkSystem SR570 Maintenance Manual...

  • Page 123: Remove The M.2 Backplane And M.2 Drive

    Remove the M.2 backplane and M.2 drive Use this information to remove the M.2 backplane and M.2 drive. “Read the “Power off “ATTENTION: installation the server for Static Sensitive Device Guidelines” on this task” on Ground package before opening” page 49 page 14 on page 52 Before removing the M.2 backplane and M.2 drive:...

  • Page 124: Adjust The Retainer On The M.2 Backplane

    M.2 drive you wish to install. To adjust the retainer on the M.2 backplane, complete the following steps: Watch the procedure. A video of the adjustment process is available: • Youtube: https://www.youtube.com/playlist?list=PLYV5R7hVcs-CjaaAyvBOOZ749SC-2SK2C • Youku: http://list.youku.com/albumlist/show/id_51276391 ThinkSystem SR570 Maintenance Manual...

  • Page 125: Install The M.2 Backplane And M.2 Drive

    Figure 84. M.2 retainer adjustment Step 1. Press both sides of the retainer Step 2. Move the retainer forward until it is in the large opening of the keyhole. Step 3. Take the retainer out of the keyhole. Step 4. Insert the retainer into the correct keyhole.
  • Page 126 Note: If your M.2 backplane supports two M.2 drives, insert the M.2 drives into the connectors at both sides. Step 2. Rotate the M.2 drive down until the notch catches on the lip of the retainer ThinkSystem SR570 Maintenance Manual...
  • Page 127 Step 3. Slide the retainer forward (toward the connector) to secure the M.2 drive into place. Attention: When sliding the retainer forward, ensure that the two nubs on the retainer enter the small holes on the M.2 backplane. Once they enter the holes, you will hear a soft “click” sound. Figure 87.

  • Page 128: Raid Super Capacitor Module Replacement

    1. Reinstall the riser assembly next to the M.2 backplane. See “Install a riser card” on page 92. 2. Complete the parts replacement. See “Complete the parts replacement” on page 152. 3. Use the Lenovo XClarity Provisioning Manager to configure the RAID. For more information, see: http://sysmgt.lenovofiles.com/help/topic/LXPM/RAID_setup.html RAID super capacitor module replacement Use this information to remove and install a RAID super capacitor module.

  • Page 129: Install A Raid Super Capacitor Module

    Before removing a RAID super capacitor module: 1. Remove the top cover. See “Remove the top cover” on page 52. 2. Remove the air baffle. See “Remove the air baffle” on page 55. To remove a RAID super capacitor module, complete the following steps: Watch the procedure.

  • Page 130: Front I/O Assembly Replacement

    3. Disconnect cables of the front I/O assembly from the system board. To remove the front I/O assembly, complete the following steps: Watch the procedure. A video of the removal process is available: • Youtube: https://www.youtube.com/playlist?list=PLYV5R7hVcs-CjaaAyvBOOZ749SC-2SK2C • Youku: http://list.youku.com/albumlist/show/id_51276391 ThinkSystem SR570 Maintenance Manual...

  • Page 131: Install The Front I/O Assembly

    Table 30. Front I/O assembly removal Figure 91. Server models with four Figure 92. Server models with eight Figure 93. Server models with ten 3.5-inch drive bays 2.5-inch drive bays 2.5-inch drive bays Step 1. Remove the screws that secure the front I/O assembly. Step 2.

  • Page 132: Hot-Swap Power Supply Replacement

    There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. ThinkSystem SR570 Maintenance Manual...
  • Page 133 S002 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
  • Page 134 To remove a hot-swap power supply, complete the following steps: Watch the procedure. A video of the removal process is available: • Youtube: https://www.youtube.com/playlist?list=PLYV5R7hVcs-CjaaAyvBOOZ749SC-2SK2C • Youku: http://list.youku.com/albumlist/show/id_51276391 ThinkSystem SR570 Maintenance Manual...
  • Page 135 Step 1. If the server is in a rack, adjust the cable management arm (CMA) to gain access to the power supply. If you have installed the 1U CMA Upgrade Kit for Toolless Slide Rail or Toolless Slide Rail Kit with 1U CMA, do the following: Figure 98.

  • Page 136: Install A Hot-Swap Power Supply

    Guidelines” on Ground package before opening” page 49 on page 52 The following tips describe the type of power supply that the server supports and other information that you must consider when you install a power supply: ThinkSystem SR570 Maintenance Manual...
  • Page 137 • Ensure that the devices that you are installing are supported. For a list of supported optional devices for the server, see https://static.lenovo.com/us/en/serverproven/index.shtml Notes: • Ensure that the two power supplies installed on the server have the same wattage.
  • Page 138 There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. S019 ThinkSystem SR570 Maintenance Manual...
  • Page 139 CAUTION: The power-control button on the device does not turn off the electrical current supplied to the device. The device also might have more than one connection to dc power. To remove all electrical current from the device, ensure that all connections to dc power are disconnected at the dc power input terminals.
  • Page 140 2. If the server is powered off, power on the server. Ensure that both the power input LED and power output LED on the power supply are lit, indicating that the power supply is operating properly. ThinkSystem SR570 Maintenance Manual...

  • Page 141: Processor And Heat Sink Replacement

    Processor and heat sink replacement Use the following procedures to replace an assembled processor and heat sink, known as a processor-heat- sink module (PHM), a processor, or a heat sink. Attention: • Before you begin replacing a processor, make sure that you have an alcohol cleaning pad (part number 00MP352) and gray thermal grease (part number 41Y9292).
  • Page 142 • If you are removing the PHM as part of a system board replacement, set the PHM aside. • If you are replacing the processor or heat sink, separate the processor and its retainer from the heat sink. ThinkSystem SR570 Maintenance Manual...
  • Page 143 Figure 105. Separating a heat sink from a processor 1. Press the retaining clip at the corner of the processor retainer closest to the pry point; then, gently pry this corner of the retainer away from the heat sink with a flat-bladed screwdriver, using a twisting motion to break the processor-to-heat-sink seal.

  • Page 144: Install A Processor And Heat Sink

    • Optional devices available for your system might have specific processor requirements. See the documentation that comes with the optional device for information. Before you install a PHM: Note: The heat sink, processor, and processor retainer for your system might be different than those shown in the illustrations. ThinkSystem SR570 Maintenance Manual...
  • Page 145 1. Remove the existing PHM, if one is installed. See “Remove a processor and heat sink” on page 133. Note: Replacement processors come with both rectangular and square processor retainers. A rectangular retainer comes attached to the processor. The square retainer can be discarded. 2.
  • Page 146 To prevent the processor from falling out of the retainer, hold the processor-retainer assembly by its sides with the processor-contact side up until you turn it over to fit in the shipping tray. ThinkSystem SR570 Maintenance Manual...
  • Page 147 Figure 109. Assembling a PHM in the shipping tray a. Align the triangular marks on the processor retainer and the heat sink or align the triangular mark on the processor retainer with the notched corner of the heat sink. b. Insert the processor-retainer clips into the holes on the heat sink. c.

  • Page 148: System Board Replacement

    2. Gently press down the dust cover legs to the CPU socket assembly, pressing on the edges to avoid damage to the socket pins. You might hear a click on the dust cover is securely attached. 3. Make sure that the dust cover is securely attached to the CPU socket assembly. S017 ThinkSystem SR570 Maintenance Manual...

  • Page 149: Remove The System Board

    CAUTION: Hazardous moving fan blades nearby. Keep fingers and other body parts away. S012 CAUTION: Hot surface nearby. Remove the system board Use this information to remove the system board. “Read the “Power off “ATTENTION: installation the server for Static Sensitive Device Guidelines”...
  • Page 150 Watch the procedure. A video of the removal process is available: • Youtube: https://www.youtube.com/playlist?list=PLYV5R7hVcs-CjaaAyvBOOZ749SC-2SK2C • Youku: http://list.youku.com/albumlist/show/id_51276391 Figure 112. System board removal Step 1. Remove the eight screws that secure the system board, and put the screws in a safe place. ThinkSystem SR570 Maintenance Manual...

  • Page 151: Install The System Board

    Step 2. Grasp the system board by the release pin and the lift handle at the same time and slide the system board toward the front of the server. Then lift and tilt the system board upwards to remove it out of the chassis. If you are instructed to return the old system board, follow all packaging instructions and use any packaging materials that are provided.
  • Page 152 Note: Before you align two holes, prevent the system board from touching the mounting studs on the chassis. Step 3. Lower the system board into the chassis and slide it to the rear of the chassis until it clicks into position. ThinkSystem SR570 Maintenance Manual...
  • Page 153 Step 4. Install the eight screws in the following sequence. Figure 115. System board screw installation sequence After installing the system board: Chapter 3 Hardware replacement procedures...

  • Page 154: Update The Machine Type And Serial Number

    2. Push the power supplies into the bays until they click into place. 3. Update the machine type and serial number with new vital product data (VPD). Use the Lenovo XClarity Provisioning Manager to update the machine type and serial number. See “Update the machine type and serial number”...
  • Page 155 2. Copy and unpack the OneCLI package, which also includes other required files, to the server. Make sure that you unpack the OneCLI and the required files to the same directory. 3. After you have Lenovo XClarity Essentials OneCLI in place, type the following commands to set the machine type and serial number: onecli config set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model>...

  • Page 156: Enable Tpm/Tcm

    • From Lenovo XClarity Provisioning Manager To set the TPM policy from Lenovo XClarity Provisioning Manager: 1. Start the server and press F1 to display the Lenovo XClarity Provisioning Manager interface. 2. If the power-on Administrator password is required, enter the password.
  • Page 157 Note: Please note that a Local IPMI user and password must be setup in Lenovo XClarity Controller for remote accessing to the target system. To set the TPM policy from Lenovo XClarity Essentials OneCLI: 1. Read TpmTcmPolicyLock to check whether the TPM_TCM_POLICY has been locked: OneCli.exe config show imm.TpmTcmPolicyLock --override --imm <userid>:<password>@<ip_address>...
  • Page 158 Set the TPM version To be able to set the TPM version, Physical Presence must be asserted. The Lenovo XClarity Provisioning Manager or the Lenovo XClarity Essentials OneCLI can be used to set the TPM version. To set the TPM version: 1.

  • Page 159: Enable Uefi Secure Boot

    (zero, not an uppercase o) • <ip_address> is the IP address of the BMC. For more information about the Lenovo XClarity Essentials OneCLI s s e e t t command, see: http://sysmgt.lenovofiles.com/help/topic/toolsctr_cli_lenovo/onecli_r_set_command.html 3. Alternatively, you can use the following Advanced Settings Utility (ASU) commands: To set the TPM version to version 2.0:...

  • Page 160: Complete The Parts Replacement

    The default user ID is USERID, and the default password is PASSW0RD (zero, not an uppercase o) – <ip_address> is the IP address of the BMC. For more information about the Lenovo XClarity Essentials OneCLI s s e e t t command, see: http://sysmgt.lenovofiles.com/help/topic/toolsctr_cli_lenovo/onecli_r_set_command.html Complete the parts replacement Use this information to complete the parts replacement.

  • Page 161: Chapter 4. Problem Determination

    An alert is a message or other indication that signals an event or an impending event. Alerts are generated by the Lenovo XClarity Controller or by UEFI in the servers. These alerts are stored in the Lenovo XClarity Controller Event Log. If the server is managed by the Chassis Management Module 2 or by the Lenovo XClarity Administrator, alerts are automatically forwarded to those management applications.
  • Page 162 Lenovo XClarity Controller event log The Lenovo XClarity Controller monitors the physical state of the server and its components using sensors that measure internal physical variables such as temperature, power-supply voltages, fan speeds, and component status. The Lenovo XClarity Controller provides various interfaces to systems management software and to system administrators and users to enable remote management and control of a server.

  • Page 163: General Problem Determination Procedures

    • Any external devices, • Surge-suppressor device (on the server). • Printer, mouse, and non-Lenovo devices, • Each adapter. • Hard disk drives. • DIMMs until you reach the minimum configuration that is supported for the server.

  • Page 164: Resolving Suspected Ethernet Controller Problems

    1. Check the event log of the application that is managing the server and follow the suggested actions to resolve any event codes. • If you are managing the server from the Lenovo XClarity Administrator, begin with the Lenovo XClarity Administrator event log.

  • Page 165: Power On And Power Off Problems

    3. Check to validate that the embedded hypervisor https://static.lenovo.com/us/en/serverproven/index.shtml device is supported for the server. 4. Make sure that the embedded hypervisor device is listed in the list of available boot options. From the management controller user interface, click Server Configuration ➙ Boot Options.

  • Page 166: Memory Problems

    • If you changed the memory, you updated the memory configuration in the Setup utility. • All banks of memory are enabled. The solution might have automatically disabled a memory bank when it detected a problem, or a memory bank might have been manually disabled. ThinkSystem SR570 Maintenance Manual...
  • Page 167 • If a memory module was disabled by the user or by POST, reseat the memory module; then, run the Setup utility and enable the memory module. 4. Run memory diagnostics. Power on the system and press F1 when the logo screen appears, the Lenovo XClarity Provisioning Manager interface will start. Perform memory diagnostics with this interface. Go to Diagnostics ➙...

  • Page 168: Hard Disk Drive Problems

    Run the diagnostics tests for the hard disk drives. When you start a server and press F1, the Lenovo XClarity Provisioning Manager interface is displayed by default. You can perform hard drive diagnostics from this interface. From the Diagnostic page, click Run Diagnostic ➙...
  • Page 169 • Replace the affected backplane signal cable. • Replace the affected backplane. 8. Run the diagnostics tests for the hard disk drives. When you start a server and press F1, the Lenovo XClarity Provisioning Manager interface is displayed by default. You can perform hard drive diagnostics from this interface.

  • Page 170: Monitor And Video Problems

    1. If the green hard disk drive activity LED does not flash when the drive is in use, run the diagnostics tests for the hard disk drives. When you start a server and press F1, the Lenovo XClarity Provisioning Manager interface is displayed by default.

  • Page 171: Keyboard, Mouse, Or Usb-Device Problems

    To prevent diskette drive read/write errors, make sure that the distance between the monitor and any external diskette drive is at least 76 mm (3 in.). b. Non-Lenovo monitor cables might cause unpredictable problems. 2. Reseat the monitor cable.

  • Page 172: Optional-Device Problems

    • “PCIe adapter is not recognized or is not functioning” on page 164 • “A Lenovo optional device that worked previously does not work now. ” on page 165 • “A Lenovo optional device that was just installed does not work.” on page 165 •...

  • Page 173: Serial-Device Problems

    1. Remove one of the PCIe adapters. 2. Restart the system and press F1 to display the Lenovo XClarity Provisioning Manager system setup interface. 3. Click UEFI Setup ➙ System Settings ➙ Devices and I/O Ports ➙ MM Config Base; then, modify the setting to the lower memory capacity.

  • Page 174: Intermittent Problems

    2. For a USB device: a. Make sure that the device is configured correctly. Restart the server and press F1 to display the Lenovo XClarity Provisioning Manager system setup interface. Then, click System Settings ➙ Devices and I/O Ports ➙ USB Configuration.

  • Page 175: Power Problems

    (POST Watchdog Timer). To check the POST watchdog time, restart the server and press F1 to display the Lenovo XClarity Provisioning Manager system setup interface. Then, click BMC Settings ➙ POST Watchdog Timer.

  • Page 176: Observable Problems

    If the system hangs during the UEFI boot process with the message UEFI: DXE INIT on the display, make sure that Option ROMs were not configured with a setting of Legacy. You can remotely view the current settings for Option ROMs by running the following command using the Lenovo XClarity Essentials OneCLI: onecli config show EnableDisableAdapterOptionROMSupport --bmc xcc_userid:xcc_password@xcc_ipaddress...
  • Page 177 You can specify the number of consecutive restart attempts in System Setup. Restart the server and press F1 to display the Lenovo XClarity Provisioning Manager system setup interface. Then, click System Settings Chapter 4...

  • Page 178: Software Problems

    Complete the following steps until the problem is solved. 1. An unusual smell might be coming from newly installed equipment. 2. If the problem remains, contact Lenovo Support. Server seems to be running hot Complete the following steps until the problem is solved.

  • Page 179: Appendix A. Getting Help And Technical Assistance

    Gathering information needed to call Support If you believe that you require warranty service for your Lenovo product, the service technicians will be able to assist you more efficiently if you prepare before you call. You can also see http:// for more information about your product warranty.

  • Page 180: Collecting Service Data

    Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need collect service data that can be used for further analysis. Service data includes information such as event logs and hardware inventory.

  • Page 181: Contacting Support

    Contacting Support You can contact Support to obtain help for your issue. You can receive hardware service through a Lenovo Authorized Service Provider. To locate a service provider authorized by Lenovo to provide warranty service, go to https://datacentersupport.lenovo.com/ and use filter searching for different countries. For Lenovo support telephone numbers, see serviceprovider for your region support details.
  • Page 182 ThinkSystem SR570 Maintenance Manual...

  • Page 183: Appendix B. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 184: Trademarks

    (TBW). A device that has exceeded this limit might fail to respond to system-generated commands or might be incapable of being written to. Lenovo is not responsible for replacement of a device that has exceeded its maximum guaranteed number of program/erase cycles, as documented in the Official Published Specifications for the device.

  • Page 185: Electronic Emission Notices

    Electronic emission notices When you attach a monitor to the equipment, you must use the designated monitor cable and any interference suppression devices that are supplied with the monitor. Additional electronic emissions notices are available at: http://thinksystem.lenovofiles.com/help/index.jsp Taiwan BSMI RoHS declaration Taiwan import and export contact information Contacts are available for Taiwan import and export information.
  • Page 186 ThinkSystem SR570 Maintenance Manual...

  • Page 187: Index

    DCPMM installation rules-Mixed memory mode devices, static-sensitive handling DIMM installation rules DIMM installation rules - Rank sparing mode important notices DIMM installation rules-Independent mode install DIMM installation rules-Mirroring mode CMOS battery DRAM installation guidelines installation guidelines installing air baffle © Copyright Lenovo 2017, 2021...
  • Page 188 RAID super capacitor module mouse problems installing removing ThinkSystem SR570 Maintenance Manual...
  • Page 189 TCM/TPM adapter replacing top cover Tech Tips retainer on M.2 backplane telecommunication regulatory statement adjusting telephone numbers riser card top cover installing installing removing removing replacing replacing TPM 1.2 © Copyright Lenovo 2017, 2021...
  • Page 190 USB-device problems power on video Trusted Cryptographic Module Trusted Platform Module ThinkSystem SR570 Maintenance Manual...

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