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Acer Chromebook Plus 516 GE Lifecycle Extension Manual
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Acer Chromebook Plus 516 GE Lifecycle Extension Manual

Acer Chromebook Plus 516 GE Lifecycle Extension Manual

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Acer Chromebook CBG516-2H
Calus_RTU
LIFECYCLE EXTENSION
GUIDE

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Summary of Contents for Acer Chromebook Plus 516 GE

  • Page 1 Acer Chromebook CBG516-2H Calus_RTU LIFECYCLE EXTENSION GUIDE...

  • Page 2: Table Of Contents

    Self-Repair ..........1-1 Disassembly Procedures .

  • Page 3: Self-Repair

    NOTE: NOTE: In the event of not being able to create a Factory Default recovery media, it is possible to obtain a copy of the recovery media through Acer Customer Service (http://www.acer.com/support) This is not a free of charge service.

  • Page 4: Disassembly Procedures

    Disassembly Procedures Safety Guidelines This chapter contains step by step procedures on how to remove and de-install components from the computer. Use the following safety guidelines to ensure your personal safety. Each procedure included in this chapter assumes that you are preparing your computer for recycling and disposal.
  • Page 5 WEEE Annex VII Component These components are classified as requiring selective treatment: Battery pack  Touchpad module  SSD module  Mainboard  LCD panel  Disassembly Procedures...
  • Page 6 Pre-disassembly Instructions Do the following prior to starting any maintenance procedures: 1. Place the system on a stable work surface. 2. Remove the AC adapter from the USB Type-C port (A or B) as shown in Figure 1-1 Figure 1-2. Figure 1-1.

  • Page 7: Base Cover Removal

    Base Cover Removal 1. Remove eleven (11) screws from the base cover (Figure 1-3). Figure 1-3. Base Cover Removal 2. Carefully pry up the base cover starting from the upper side to release the latches (Figure 1-4). Figure 1-4. Base Cover Removal Disassembly Procedures...
  • Page 8 3. Continue prying the left and right sides to release the latches (Figure 1-5). Figure 1-5. Base Cover Removal 4. Continue releasing the bottom latches. Then remove the base cover (Figure 1-6). Figure 1-6. Base Cover Removal Disassembly Procedures...

  • Page 9: Battery Pack Removal

    Battery Pack Removal Prerequisite: Base Cover Removal 1. Detach the mylar (A) as shown in Figure 1-7. Figure 1-7. Battery Pack Removal 2. Detach the tape (B) securing the battery cable connection (Figure 1-8). Figure 1-8. Battery Pack Removal Disassembly Procedures...
  • Page 10 3. Disconnect the battery cable from the mainboard connector (C) (Figure 1-9). Figure 1-9. Battery Pack Removal 4. Lift to release the battery pack (D) from the guide pins (E). Then remove the battery pack from the top assembly (Figure 1-10).
  • Page 11 5. Detach another two (2) mylars (F) securing the battery cable in place (Figure 1-11). WEEE Annex VII Component: Battery Pack Figure 1-11. Battery Pack Removal 6. Disconnect the battery cable from the battery pack connector (G). Then remove the cable (Figure 1-12).

  • Page 12: Touchpad Module Removal

    Touchpad Module Removal Prerequisite: Battery Pack Removal 1. Disconnect the touchpad FFC (A) from the mainboard and touchpad module connectors. Then carefully detach the FFC from its underneath adhesive (highlighted with the yellow lines) as shown in Figure 1-13. Remove the touchpad FFC. Figure 1-13.
  • Page 13 2. Slightly lift the mylar and keyboard FPC. Then detach the conductive tape (B) from the touchpad module and top assembly (Figure 1-14). Figure 1-14. Touchpad Module Removal 3. Remove three (3) screws securing the touchpad module (Figure 1-15). Figure 1-15. Touchpad Module Removal Disassembly Procedures 1-11...
  • Page 14 4. Using the screwdriver, push the guide pins (C) firmly to release them from the top assembly (Figure 1-16). 5. Slide the touchpad module (D) slightly to disengage it from the bottom latches (E), and then remove the touchpad module from the top assembly (Figure 1-16).

  • Page 15: Ssd Module Removal

    SSD Module Removal Prerequisite: Battery Pack Removal 1. Remove one (1) screw securing the SSD module (A) (Figure 1-17). Figure 1-17. SSD Module Removal 2. Disconnect the SSD module from the mainboard connector (B) (Figure 1-18). Then remove the SSD module. WEEE Annex VII Component: SSD Module Figure 1-18.

  • Page 16: Lcd Module Removal

    LCD Module Removal Prerequisite: Ensure that the Heatsink has been disassembled prior removing the LCD module. 1. Disconnect the LCD cable from the mainboard connector (A). Then detach and unroute the cable from the cable guides as shown in Figure 1-19.
  • Page 17 3. Lift the top assembly until it is fully open (Figure 1-21). Figure 1-21. LCD Module Removal 4. Close the top assembly and lift both LCD hinges until they are fully extended (Figure 1-22). Figure 1-22. LCD Module Removal Disassembly Procedures 1-15...
  • Page 18 5. Open the top assembly. Then remove the LCD module (B) away from the top assembly (Figure 1-23). CAUTION: Make sure all cables are moved away from the device to avoid damage during removal. Figure 1-23. LCD Module Removal 1-16 Disassembly Procedures...

  • Page 19: Mainboard Removal

    Mainboard Removal Prerequisite: Ensure that the Left Fan, Right Fan, and LCD Module have been disassembled prior removing the mainboard. 1. Detach the kapton tape (A) securing the keyboard backlight FPC connection (Figure 1-24). Figure 1-24. Mainboard Removal 2. Disconnect the right speaker cable from the mainboard connector (B) (Figure 1-25).
  • Page 20 8. Disconnect the left speaker cable from the mainboard connector (H) (Figure 1-25). Figure 1-25. Mainboard Removal CAUTION: GMR sensor board FFC (Flexible Flat Circuit), touchpad FFC, keyboard FPC (Flexible Printed Circuit), and keyboard backlight FPC, can be damaged if removed while the mainboard connectors are locked.
  • Page 21 10. Release the mainboard (I) from the I/O ports slots and guide pins (J) on the top assembly (Figure 1-27). Then remove the mainboard. WEEE Annex VII Component: Mainboard Figure 1-27. Mainboard Removal Figure 1-28. Mainboard IMPORTANT: Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in Figure 1-28.

  • Page 22: Lcd Bezel Removal

    LCD Bezel Removal Prerequisite: LCD Module Removal 1. Pry the LCD bezel from the bottom side to release the latches (Figure 1-29). Figure 1-29. LCD Bezel Removal 2. Continue prying along the right side of the bezel (Figure 1-30). Figure 1-30. LCD Bezel Removal 1-20 Disassembly Procedures...
  • Page 23 3. Continue prying along the upper side of the bezel (Figure 1-31). Figure 1-31. LCD Bezel Removal 4. Continue prying along the left side of the bezel until all the latches have been released (Figure 1-32). Then remove the LCD bezel. Figure 1-32.

  • Page 24: Lcd Panel Removal

    LCD Panel Removal Prerequisite: LCD Bezel Removal NOTE: NOTE: The LCD cable includes the LCD panel cable and the camera cable. 1. Unroute and release the LCD cable (A) from the LCD hinge and the cable guides on the LCD cover as shown in Figure 1-33.
  • Page 25 2. Pry slightly to access the double-sided mounting tape (B) underneath the LCD panel (C). Then pull to detach the double-sided mounting tape. Repeat the same procedure to remove the double-sided mounting tape on another side of the LCD panel (Figure 1-34).
  • Page 26 4. Lift the latch (E) securing the LCD cable (Figure 1-36). Figure 1-36. LCD Panel Removal 5. Disconnect the LCD cable from the LCD panel connector (F) (Figure 1-37). Then remove the LCD panel. Figure 1-37. LCD Panel Removal 1-24 Disassembly Procedures...
  • Page 27 Top Assembly Removal (Keyboard Removal) Prerequisite: Ensure that the Right Speaker, Left Speaker, GMR Sensor Board, Touchpad Module, and Mainboard have been disassembled prior removing the top assembly. NOTE: NOTE: The keyboard is included as part of the top assembly and can not be disassembled. In the event that the keyboard is damaged, replace the entire top assembly.

  • Page 28: Electronic Boards Diagrams

    Electronic Boards Diagrams 1-26 Electronic Boards Diagrams...

  • Page 29: Troubleshooting

    LCD Picture Failure Internal Keyboard Failure Touch Pad Failure Internal Speaker Failure Other Functions Failure Intermittent Problems Undetermined Problems 4. If the Issue is still not resolved, please contact Acer local service. NOTE: NOTE: Do not replace non-defective FRU parts. Troubleshooting 1-27...

  • Page 30: Power On Issues

    4. Remove all external and non-essential hardware connected to the computer that are not necessary to boot the computer to the failure point. 5. Remove any recently installed software. 6. If the Issue is still not resolved, please contact Acer local service. 1-28 Troubleshooting...

  • Page 31: No Display Issues

    No Display Issues If the Display does not work, perform the following: Start Go to no Power On Trouble Shooting Power on ? Step Replace LCD LCD Module Panel/Cable OK ? Replace M/B Figure 1-40. No Display Issue No POST or Video If the POST or video does not appear, perform the following: 1.
  • Page 32 7. Start the computer. If the computer boots correctly, add the devices one by one until the failure point is discovered. 8. If the Issue is still not resolved, please contact Acer local service. Abnormal Video If the video appears abnormal, perform the following: 1.

  • Page 33: Lcd Picture Failure

    LCD Picture Failure If the LCD fails, perform the following: Start Swap Check LCD module? LCD cable /LCD panel Check MB Reassemble LCD connector Re-plug LCD cable and cable ? Swap M/B Figure 1-41. LCD Failure Troubleshooting 1-31...

  • Page 34: Internal Keyboard Failure

    Internal Keyboard Failure If the internal keyboard fails, perform the following: Start Keyboard FPC Connect it well Well connected? Replace keyboard Keyboard OK? Replace M/B Figure 1-42. Internal Keyboard Failure 1-32 Troubleshooting...

  • Page 35: Touchpad Failure

    Touch Pad Failure If the touch pad fails, perform the following: Start Re-assemble the Check M/B T/P FFC T/P FFC to M/B Swap/Reassemble the Check TouchPad T/P board or T/P FFC Swap M/B Figure 1-43. Touch Pad Failure Troubleshooting 1-33...

  • Page 36: Internal Speaker Failure

    Internal Speaker Failure If internal speakers fail, perform the following: Start Re-assemble the Check M/B SPK cable SPK cable to M/B Swap the Check the speaker body speaker body Swap M/B Figure 1-44. Internal Speaker Failure Sound Problems Perform the following, one at a time. 1.
  • Page 37 Check if the problem is fixed once you set up the Chromebook.  6. Restore system and file settings from a known good date using Chromebook Recovery Utility . 7. Reinstall the operating system. 8. If the issue is still not resolved, please contact Acer local service. Troubleshooting 1-35...

  • Page 38: Other Functions Failure

    Other Functions Failure 1. Check if the drives are functioning correctly. 2. Check if the external modules are functioning correctly. 3. Change the mainboard to check if current one is defective. 1-36 Troubleshooting...

  • Page 39: Intermittent Problems

    (Refer to 1. Remove power from the computer. 2. Visually check components for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices  Printer, mouse, and other external devices ...

  • Page 40: Fru (Field Replaceable Unit) List

    FRU (Field Replaceable Unit) List Please contact your local service center to find out how to obtain the part or replace your device. Exploded Diagrams Figure 1-45. System Exploded Diagram Table 1-2. System Exploded Diagram Description KEYBOARD ASSY W/ UPPER CASE AK03P_C24B3L 74KS Arabic NK.I1313.2VX HEATSINK 1-38 FRU (Field Replaceable Unit) List...
  • Page 41 Table 1-2. System Exploded Diagram (Continued) Description Mainboard CBG516-2H Intel C5120U 8GB UMA AX211.NGWG.NV WiFi 6E w/ BT5.2 Flash Disk WD SSD NAND 512GB SN740 SDDQNQD-512G-1014 LF+HF Battery CosMx Typ.65Wh 5570mAh 3S1P AP22ABN 248x90x5.5(mm) AP22A 11.67V 75W Li-Ion CABLE BATTERY FFC CABLE TOUCHPAD CONDUCTIVE TAPE FFC CABLE GMR SENSOR BOARD...
  • Page 42 Figure 1-46. LCD Assembly Exploded Diagram Table 1-3. LCD Assembly Exploded Diagram Description LCD COVER HINGE L HINGE R LCD ADHESIVE TAPE QHD LCD T=0.8mm LCD CABLE QHD Camera Tech-Front FHD Camera YHVA-5 OV2740(COB) RTS5856W 1L4C066F2(BG) ZTS6735 USB for Chrome V1.1 w/ TNR (ROI) R 1-40 FRU (Field Replaceable Unit) List...
  • Page 43 Table 1-3. LCD Assembly Exploded Diagram (Continued) Description RUBBER MIC LCD BEZEL LED LCD Panel AUO 16" WQXGA IPS None Glare B160QAN03.H H/W 5A 350nit sRGB 100% 120Hz 9ms 1200:1 (Narrow border, 2.6t/4.6t) FRU (Field Replaceable Unit) List 1-41...
  • Page 44 FRU List This list is for reference only, please contact Acer local service to order the correct replacement part and availability. Table 1-4. FRU List Category Pictures Description Adapter LITE-ON 65W 5V/3A_9V/3A_12V/3A_15V/3A_20V_3.25A Type C PA-1650-58AD LF Black Meet CoC-Tier2 & IEC 62368 Adapter DELTA 65W 5V/3A_9V/3A_12V/3A_15V/3A_20V_3.25A...
  • Page 45 Table 1-4. FRU List (Continued) Category Pictures Description ANTENNA MAIN+AUX CABLE LCD CABLE QHD Camera Tech-Front FHD Camera YHVA-5 OV2740(COB) RTS5856W 1L4C066F2(BG) CAMERA ZTS6735 USB for Chrome V1.1 w/ TNR (ROI) R Flash Disk WD SSD NAND 512GB SN740 SDDQNQD-512G-1014 LF+HF Flash Disk HYNIX SSD NAND 256GB M.2 2280 BC901 256G HFS256GEJ9X110N LF+HF...
  • Page 46 Table 1-4. FRU List (Continued) Category Pictures Description KEYBOARD ASSY W/ UPPER CASE AK03P_C24B3L 75KS US w/ Canadian French NK.I1313.2W7 KEYBOARD ASSY W/ UPPER CASE AK03P_C24B3L 75KS SLO/CRO NK.I1313.2WM KEYBOARD ASSY W/ UPPER CASE AK03P_C24B3L 75KS CZ/SK NK.I1313.2WC KEYBOARD ASSY W/ UPPER CASE AK03P_C24B3L 75KS French NK.I1313.2WF KEYBOARD ASSY W/ UPPER CASE...
  • Page 47 Table 1-4. FRU List (Continued) Category Pictures Description KEYBOARD ASSY W/ UPPER CASE AK03P_C24B3L 74KS Traditional Chinese NK.I1313.2VY KEYBOARD ASSY W/ UPPER CASE AK03P_C24B3L 74KS US International KB ASSEMBLY NK.I1313.2W5 KEYBOARD ASSY W/ UPPER CASE AK03P_C24B3L 75KS UK NK.I1313.2WR KEYBOARD ASSY W/ UPPER CASE AK03P_C24B3L 74KS US NK.I1313.2WT LED LCD Panel AUO 16"...
  • Page 48 Table 1-4. FRU List (Continued) Category Pictures Description Mainboard CBG516-2H Intel Ci51335U 16GB UMA AX211.NGWG.NV WiFi 6E w/ BT5.2 MAINBOARD Mainboard CBG516-2H Intel C7150U 8GB UMA AX211.NGWG.NV WiFi 6E w/ BT5.2 Mainboard CBG516-2H Intel C7150U 16GB UMA AX211.NGWG.NV WiFi 6E w/ BT5.2 HINGE L METAL HINGE R...
  • Page 49 Table 1-4. FRU List (Continued) Category Pictures Description THERMAL HEATSINK TOUCHPAD MODULE NC.24611.093 TOUCHPAD TOUCHPAD MODULE NC.24611.06M LCD ADHESIVE TAPE QHD LCD T=0.8mm RUBBER MIC CONDUCTIVE TAPE MISCELLANEOUS INSULATOR MYLAR ON BATTERY CABLE ACETATE TAPE FOR BATTERY MB BACKLIGHT KAPTON LCD MYLAR ALIGNMENT QHD 10 * 5mm T=0.75mm SCREW M2.5*3-I(BZN,NYLOK)IRON...
  • Page 50 Table 1-4. FRU List (Continued) Category Pictures Description SCREW SCREWM2*2.5-I(BNI)(NYLOK)D7T0.3IRON 1-48 FRU (Field Replaceable Unit) List...

  • Page 51: Software Update

    Software Update 1. Turn on your Chromebook. 2. Connect your Chromebook to Wi-Fi. 3. At the bottom right, select the time. 4. Select Settings 5. At the bottom of the left panel, select About Chrome OS. 6. Under "Google Chrome OS", you'll find which version of the Chrome operating system your Chromebook uses.

  • Page 52: Factory Reset Your Chromebook

    Factory Reset your Chromebook 1. Sign out of your Chromebook. 2. Press and hold Ctrl + Alt + Shift + r. 3. Select Restart. 4. In the box that appears, select Powerwash > Continue. 5. Follow the steps that appear and sign in with your Google Account. NOTE: NOTE: The account you sign in with after you reset your Chromebook will be the owner...

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