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Acer Chromebook Plus Spin 714 Lifecycle Extension Manual
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Acer Chromebook Plus Spin 714 Lifecycle Extension Manual

Acer Chromebook Plus Spin 714 Lifecycle Extension Manual

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Acer Chromebook
CP714-1H/CP714-1HN/CPE794-1N
Karis_MTU
LIFECYCLE EXTENSION
GUIDE

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Summary of Contents for Acer Chromebook Plus Spin 714

  • Page 1 Acer Chromebook CP714-1H/CP714-1HN/CPE794-1N Karis_MTU LIFECYCLE EXTENSION GUIDE...

  • Page 2: Table Of Contents

    Self-Repair ..........1-1 Disassembly Procedures .

  • Page 3: Self-Repair

    Before handling components, wear anti-static gloves to avoid damaging them due to static electricity. NOTE: NOTE: For replacement parts, always use only Acer certified components in order to safeguard quality, optimum system performance, stability and reliability of the product. NOTE:...

  • Page 4: Disassembly Procedures

    Disassembly Procedures Safety Guidelines This chapter contains step by step procedures on how to remove and de-install components from the computer. Use the following safety guidelines to ensure your personal safety. Each procedure included in this chapter assumes that you are preparing your computer for recycling and disposal.
  • Page 5 WEEE Annex VII Component These components are classified as requiring selective treatment: Battery pack  SSD module  WLAN module  USB board  Touchpad module  Mainboard  LCD panel  Disassembly Procedures...
  • Page 6 Pre-disassembly Instructions Do the following prior to starting any maintenance procedures: 1. Place the system on a stable work surface. 2. Remove the AC adapter from the USB Type-C port (A or B) as shown in Figure 1-1 Figure 1-2. Figure 1-1.

  • Page 7: Base Cover Removal

    Base Cover Removal 1. Remove nine (9) screws from the base cover (Figure 1-3). Figure 1-3. Base Cover Removal 2. Carefully pry up the base cover from the bottom edges to release the latches as shown in Figure 1-4. Figure 1-4. Base Cover Removal Disassembly Procedures...
  • Page 8 3. Continue to release the remaining latches. Then remove the base cover from the system (Figure 1-5). Figure 1-5. Base Cover Removal Disassembly Procedures...

  • Page 9: Battery Pack Removal

    Battery Pack Removal Prerequisite: Base Cover Removal 1. Detach the tape (A) securing the battery cable connection (Figure 1-6). Figure 1-6. Battery Pack Removal 2. Disconnect the battery cable from the mainboard connector (B) (Figure 1-7). Figure 1-7. Battery Pack Removal Disassembly Procedures...
  • Page 10 3. Lift to release the battery pack (C) from the guide pin (D) and compartment studs (highlighted with the green lines) (Figure 1-8). Then remove the battery pack. Figure 1-8. Battery Pack Removal 4. Detach the mylar (E) securing the battery cable in place (Figure 1-9).

  • Page 11: Ssd Module Removal

    SSD Module Removal Prerequisite: Battery Pack Removal 1. Disconnect the 34-pin USB board FPC (A) from the USB board and mainboard connectors (Figure 1-10). Figure 1-10. SSD Module Removal CAUTION: 34-pin USB board FPC (Flexible Printed Circuit) can be damaged if removed while the USB board and mainboard connectors are locked.
  • Page 12 2. Remove one (1) screw securing the SSD module (B) (Figure 1-11). Figure 1-11. SSD Module Removal 3. Disconnect the SSD module from the mainboard connector (B) (Figure 1-12). Then remove the SSD module. WEEE Annex VII Component: SSD Module Figure 1-12.

  • Page 13: Wlan Module Removal

    WLAN Module Removal Prerequisite: Battery Pack Removal 1. Find the WLAN module (A) on the top assembly (Figure 1-13). Figure 1-13. WLAN Module Location 2. Disconnect the WLAN antennas cables from the WLAN module connectors (B) (Figure 1-14). 3. Remove one (1) screw securing the WLAN module (Figure 1-14).
  • Page 14 4. Disconnect the WLAN module from the mainboard connector (C) (Figure 1-15). Then remove the WLAN module. WEEE Annex VII Component: WLAN Module Figure 1-15. WLAN Module Removal 1-12 Disassembly Procedures...

  • Page 15: Usb Board Removal

    USB Board Removal Prerequisite: Battery Pack Removal 1. Remove three (3) screws (A) securing the LCD hinge (Figure 1-16). Figure 1-16. USB Board Removal 2. Lift the LCD hinge until it is fully extended (Figure 1-17). Figure 1-17. USB Board Removal Disassembly Procedures 1-13...
  • Page 16 3. Disconnect the 50-pin USB board FPC from the USB board connector (B) (Figure 1-18). 4. Disconnect the speaker cable from the USB board connector (C) (Figure 1-18). 5. Disconnect the 34-pin USB board FPC (D) from the USB board and mainboard connectors (Figure 1-18).
  • Page 17 9. Release the USB board (H) from the I/O port slots and guide pins (I) on the top assembly (Figure 1-19). Then remove the USB board. WEEE Annex VII Component: USB Board Figure 1-19. USB Board Removal Disassembly Procedures 1-15...

  • Page 18: Touchpad Module Removal

    Touchpad Module Removal Prerequisite: Battery Pack Removal 1. Disconnect the keyboard FPC from the mainboard connector (A) (Figure 1-20). 2. Detach the mylar (B) securing the touchpad FFC connection (Figure 1-20). Figure 1-20. Touchpad Module Removal CAUTION: Keyboard FPC (Flexible Printed Circuit) can be damaged if removed while the mainboard connector is locked.
  • Page 19 3. Disconnect the touchpad FFC (C) from the touchpad module and mainboard connectors. Carefully detach the middle portion (highlighted with the yellow lines) of the FFC from its underneath adhesive (Figure 1-21). Remove the touchpad FFC. Figure 1-21. Touchpad Module Removal CAUTION: Touchpad FFC (Flexible Flat Circuit) can be damaged if removed while the mainboard and touchpad module connectors are locked.
  • Page 20 5. Remove three (3) screws securing the touchpad module (Figure 1-23). Figure 1-23. Touchpad Module Removal 6. Push the touchpad module (E) slightly to release it from its compartment. Then slide the touchpad module upward to disengage it from the bottom latches (F) (Figure 1-24).

  • Page 21: Lcd Module Removal

    LCD Module Removal Prerequisite: Battery Pack Removal NOTE: NOTE: Please take note that the LCD cable includes the LCD cable, MIPI camera cable, and G-sensor board cable. 1. Disconnect the LCD cable (MIPI camera cable) from the mainboard connector (A) (Figure 1-25).
  • Page 22 3. Remove six (6) screws securing the LCD hinges (Figure 1-26). Figure 1-26. LCD Module Removal 4. Lift both LCD hinges until they are fully extended (Figure 1-27). Figure 1-27. LCD Module Removal 1-20 Disassembly Procedures...
  • Page 23 5. Open the top assembly. Then remove the top assembly away from the LCD module (Figure 1-28). CAUTION: Make sure all cables are moved away from the device to avoid damage during removal. Figure 1-28. LCD Module Removal Disassembly Procedures 1-21...

  • Page 24: Mainboard Removal

    Mainboard Removal Prerequisite: Ensure that the SSD Module, WLAN Module, Fan Module, and Heatsink have been disassembled prior removing the mainboard. NOTE: NOTE: Please take note that the LCD cable includes the LCD cable, MIPI camera cable, and G-sensor board cable. 1.
  • Page 25 2. Lift the LCD hinge until it is fully extended (Figure 1-30). Figure 1-30. Mainboard Removal 3. Disconnect the 50-pin USB board FPC (B) from the USB board and mainboard connectors.Then carefully detach the FPC from its underneath adhesive (highlighted with the yellow lines) as shown in Figure 1-31.
  • Page 26 CAUTION: Touchpad FFC (Flexible Flat Circuit), 50-pin USB board FPC (Flexible Printed Circuit), keyboard FPC, and keyboard backlight FPC, can be damaged if removed while the mainboard and USB board connectors are locked. 9. Remove four (4) screws (H) securing the mainboard (Figure 1-32).
  • Page 27 Figure 1-34. Mainboard IMPORTANT: Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in Figure 1-34. Remove the circuit board and follow local regulations for disposal. Disassembly Procedures 1-25...

  • Page 28: Lcd Panel Removal

    LCD Panel Removal Prerequisite: LCD Module Removal 1. Pry the LCD panel from the upper side to release the latches. Then continue prying along the left side of the LCD panel (Figure 1-35). Figure 1-35. LCD Panel Removal 2. Continue prying along the left side and bottom-left side of the LCD panel as shown Figure 1-36.
  • Page 29 3. Continue prying along the right side and bottom-right side of the LCD panel as shown in Figure 1-37. Figure 1-37. LCD Panel Removal 4. Continue prying the remaining latches on the bottom side of the LCD panel (Figure 1-38). Figure 1-38.
  • Page 30 5. Release the LCD cable (A) from the hinge cap. Then carefully remove the LCD panel (B) from the LCD cover (Figure 1-39). WEEE Annex VII Component: LCD Panel Figure 1-39. LCD Panel Removal 1-28 Disassembly Procedures...
  • Page 31 Top Assembly Removal (Keyboard Removal) Prerequisite: Ensure that the Stylus Charger Cable, Touchpad Module, LCD Module, Fingerprint Module, and Speakers have been disassembled prior removing the top assembly. NOTE: NOTE: The keyboard is included as part of the top assembly and can not be disassembled. In the event that the keyboard is damaged, replace the entire top assembly.

  • Page 32: Electronic Boards Diagrams

    Electronic Boards Diagrams 1-30 Electronic Boards Diagrams...

  • Page 33: Troubleshooting

    Internal Keyboard Failure Touch Pad Failure Internal Speaker Failure Internal FingerPrint Failure Other Functions Failure Intermittent Problems Undetermined Problems 4. If the Issue is still not resolved, please contact Acer local service. NOTE: NOTE: Do not replace non-defective FRU parts. Troubleshooting 1-31...

  • Page 34: Power On Issues

    4. Remove all external and non-essential hardware connected to the computer that are not necessary to boot the computer to the failure point. 5. Remove any recently installed software. 6. If the Issue is still not resolved, please contact Acer local service. 1-32 Troubleshooting...

  • Page 35: No Display Issues

    No Display Issues If the Display does not work, perform the following: Start Go to no Power On Trouble Shooting Power on ? Step Replace LCD LCD Module Panel/Cable OK ? Replace M/B Figure 1-42. No Display Issue No POST or Video If the POST or video does not appear, perform the following: 1.
  • Page 36 7. Start the computer. If the computer boots correctly, add the devices one by one until the failure point is discovered. 8. If the Issue is still not resolved, please contact Acer local service. Abnormal Video If the video appears abnormal, perform the following: 1.

  • Page 37: Lcd Picture Failure

    LCD Picture Failure If the LCD fails, perform the following: Start Swap Check LCD module? LCD cable /LCD panel Check MB Reassemble LCD connector Re-plug LCD cable and cable ? Swap M/B Figure 1-43. LCD Failure Troubleshooting 1-35...

  • Page 38: Internal Keyboard Failure

    Internal Keyboard Failure If the internal keyboard fails, perform the following: Start Keyboard FPC Connect it well Well connected? Replace keyboard Keyboard OK? Replace M/B Figure 1-44. Internal Keyboard Failure 1-36 Troubleshooting...

  • Page 39: Touchpad Failure

    Touch Pad Failure If the touch pad fails, perform the following: Start Re-assemble the Check M/B T/P FFC T/P FFC to M/B Swap/Reassemble the Check TouchPad T/P board or T/P FFC Swap M/B Figure 1-45. Touch Pad Failure Troubleshooting 1-37...

  • Page 40: Internal Speaker Failure

    Internal Speaker Failure If internal speakers fail, perform the following: Start Re-assemble the Check D/B SPK cable SPK cable to D/B Swap the Check the speaker body speaker body Swap D/B Figure 1-46. Internal Speaker Failure Sound Problems Perform the following, one at a time. 1.
  • Page 41 Check if the problem is fixed once you set up the Chromebook.  Chromebook 6. Restore system and file settings from a known good date using Recovery Utility 7. Reinstall the operating system. 8. If the issue is still not resolved, please contact Acer local service. Troubleshooting 1-39...
  • Page 42 Internal FingerPrint Failure If the internal fingerprint fails, perform the following: Start Re-assemble the Check D/B FP cable FP cable to D/B Swap the Check the FP body FP body Swap D/B Figure 1-47. Internal FingerPrint Failure 1-40 Troubleshooting...

  • Page 43: Other Functions Failure

    Other Functions Failure 1. Check if the drives are functioning correctly. 2. Check if the external modules are functioning correctly. 3. Change the mainboard or daughter board to check if the current one is defective. Troubleshooting 1-41...

  • Page 44: Intermittent Problems

    (Refer to 1. Remove power from the computer. 2. Visually check components for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices  Printer, mouse, and other external devices ...

  • Page 45: Exploded Diagrams

    Exploded Diagrams Figure 1-48. System Exploded Diagram Table 1-2. System Exploded Diagram Description LOWER CASE STYLUS SKU Mainboard CP714-1H CU5115U 8GB UMA BOARD FINGERPRINT SKU CABLE USB BOARD LOW SPEED CABLE USB BOARD HIGH SPEED HEAT SINK Flash Disk KINGSTON SSD NAND 256GB OM8PGP4256Q-AA LF+HF BOARD FINGER PRINT MODULE CABLE FINGERPRINT Exploded Diagrams...
  • Page 46 Battery CosMx Typ.53Wh 4590mAh 3S1P AP20CBL 248x84.4x5.5(mm) AP20C 11.55V 65W Li-Ion TI BQ40Z555 FW5.09 CABLE TOUCHPAD TAPE COND FABRIC W/MYLAR,SPONGE Acer Active Stylus Pen ESP-233-01B-6 USI 1.0 CABLE STYLUS CHARGER SPEAKER R+L KEYBOARD ASSY FP BL Stylus W/ UPPER CASE 74KS AU03P_C21EWL Arabic NK.I131A.06V...
  • Page 47 Figure 1-49. LCD Assembly Exploded Diagram Table 1-3. LCD Assembly Exploded Diagram Description LCD COVER SILVER CABLE LCD Camera CHICONY QHD FF CJFM514-2 HI-556W DS-41091C (BG) ZTS6735 MIPI 3.2T TNR for Chromebook RUBBER SI W/FABRIC MESH BOARD G-SENSOR HINGE R W/CAP SILVER HINGE L W/CAP SILVER LCD MODULE W/ BEZEL Panel HENGHAO 14"...

  • Page 48: Fru List

    FRU List This list is for reference only, please contact Acer local service to order the correct replacement part and availability. Table 1-4. FRU List Category Pictures Description Adapter LITE-ON 65W 5V/3A_9V/3A_12V/3A_15V/3A_20V_3.25A Type C PA-1650-58AD LF Black Meet CoC-Tier2 & IEC 62368 Adapter DELTA 65W 5V/3A_9V/3A_12V/3A_15V/3A_20V_3.25A...
  • Page 49 Table 1-4. FRU List (Continued) Category Pictures Description CABLE STYLUS CHARGER CABLE USB BOARD HIGH SPEED CABLE USB BOARD LOW SPEED CABLE CABLE FINGERPRINT CABLE TOUCHPAD CABLE LCD Camera CHICONY QHD FF CJFM514-2 CAMERA HI-556W DS-41091C (BG) ZTS6735 MIPI 3.2T TNR for Chromebook Flash Disk KINGSTON SSD NAND 256GB OM8PGP4256Q-AA LF+HF Flash Disk WD SSD NAND 256GB SN740...
  • Page 50 Table 1-4. FRU List (Continued) Category Pictures Description KEYBOARD ASSY FP BL Stylus W/ UPPER CASE 74KS AU03P_C21EWL Arabic NK.I131A.06V KEYBOARD ASSY FP BL Stylus W/ UPPER CASE 75KS AU03P_C21EWL Belgium NK.I131A.078 KEYBOARD ASSY FP BL Stylus W/ UPPER CASE 75KS AU03P_C21EWL Brazilian Portuguese NK.I131A.079 KEYBOARD ASSY FP BL Stylus W/ UPPER CASE 74KS AU03P_C21EWL US...
  • Page 51 Table 1-4. FRU List (Continued) Category Pictures Description KEYBOARD ASSY FP BL Stylus W/ UPPER CASE 75KS AU03P_C21EWL Nordic NK.I131A.07H KEYBOARD ASSY FP BL Stylus W/ UPPER CASE 75KS AU03P_C21EWL Spanish NK.I131A.07M KEYBOARD ASSY FP BL Stylus W/ UPPER CASE 75KS AU03P_C21EWL Swiss/G NK.I131A.07P KEYBOARD ASSY FP BL Stylus W/ UPPER CASE 74KS AU03P_C21EWL Thailand...
  • Page 52 Table 1-4. FRU List (Continued) Category Pictures Description KEYBOARD ASSY NFP BL Stylus W/ UPPER CASE 75KS AU03P_C21EWL CZ/SK NK.I131A.07A KEYBOARD ASSY NFP BL Stylus W/ UPPER CASE 75KS AU03P_C21EWL French NK.I131A.07D KEYBOARD ASSY NFP BL Stylus W/ UPPER CASE 75KS AU03P_C21EWL German NK.I131A.07E KEYBOARD ASSY NFP BL Stylus W/ UPPER CASE 74KS AU03P_C21EWL US...
  • Page 53 Table 1-4. FRU List (Continued) Category Pictures Description KEYBOARD ASSY NFP BL Stylus W/ UPPER CASE 74KS AU03P_C21EWL Traditional Chinese NK.I131A.071 KEYBOARD ASSY NFP BL Stylus W/ UPPER CASE 74KS AU03P_C21EWL US International NK.I131A.074 KEYBOARD ASSY NFP BL Stylus W/ UPPER CASE 75KS AU03P_C21EWL UK NK.I131A.07R KEYBOARD ASSY NFP BL Stylus W/ UPPER...
  • Page 54 Table 1-4. FRU List (Continued) Category Pictures Description KEYBOARD ASSY NFP BL N-stylus W/ UPPER CASE 78KS AU03P_C21EWL Japanese NK.I131A.07S KEYBOARD ASSY NFP BL N-stylus W/ UPPER CASE 75KS AU03P_C21EWL ALA-Spanish NK.I131A.077 KEYBOARD ASSY NFP BL N-stylus W/ UPPER CASE 75KS AU03P_C21EWL Portuguese NK.I131A.07K KEYBOARD ASSY NFP BL N-stylus W/ UPPER CASE 74KS AU03P_C21EWL Russian...
  • Page 55 Table 1-4. FRU List (Continued) Category Pictures Description LCD COVER Gold CAP LCD COVER LCD COVER SILVER LCD MODULE W/ BEZEL Panel HENGHAO 14" WUXGA IPS Glare LCD MODULE HD-L140WA04-F5PA/B140UAN02.2 KL.1400H.044 LOWER CASE STYLUS SKU LOWER CASE LOWER CASE N-STYLUS SKU Mainboard CP714-1H CU5115U 8GB UMA MAINBOARD Mainboard CP714-1HN CU7165U 16GB...
  • Page 56 POWER CORD 1M 125V SWISS BLACK POWER CORD 1M 125V EUR+KOR BLACK POWER CORD 1M 125V US BLACK POWER CORD 1M 125V UK BLACK POWER CORD 1M 125V TAIWAN BLACK SPEAKER/ SPEAKER R+L MICROPHONE Acer Active Stylus Pen ESP-233-01B-6 USI STYLUS 1-54 FRU List...
  • Page 57 Table 1-4. FRU List (Continued) Category Pictures Description THERMAL HEAT SINK TOUCHPAD MODULE Non STYLUS/FP/NK.I131A.073 TOUCHPAD TOUCHPAD MODULE NC.24611.09P Wireless LAN Intel Wi-Fi 6E BT5.3 AX211.NGWG.NV Intel 2x2 M.2 2230 CNVi GFP2 No vPro WIRELESS LAN Wireless LAN Intel Wi-Fi 6E BT5.2 AX211.NGWG Intel 2x2 M.2 2230 CNVi GFP2 vPro TAPE COND FABRIC W/MYLAR,SPONGE...
  • Page 58 Table 1-4. FRU List (Continued) Category Pictures Description SCREW M2*5.0-I(BNI,NYLOK)IRON SCREW M2.5*4.0-I(NYLOK)IRON SCREW M2-0.4*2-I(BNI)(NYLOK)(7,0.6) IRON SCREW SCREW M2.0*3.0-I(BZN)(NYLOK)IRON SCREW M2.0*3.5-I(NI)(NYLOK)IRON SCREW M2*6-I, NYLOY SCREW M2.0*2.0-I(NI,NYLOK)STL 1-56 FRU List...

  • Page 59: Software Update

    Software Update 1. Turn on your Chromebook. 2. Connect your Chromebook to Wi-Fi. 3. At the bottom right, select the time. 4. Select Settings 5. At the bottom of the left panel, select About Chrome OS. 6. Under "Google Chrome OS", you'll find which version of the Chrome operating system your Chromebook uses.

  • Page 60: Factory Reset Your Chromebook

    Factory Reset your Chromebook 1. Sign out of your Chromebook. 2. Press and hold Ctrl + Alt + Shift + r. 3. Select Restart. 4. In the box that appears, select Powerwash > Continue. 5. Follow the steps that appear and sign in with your Google Account. NOTE: NOTE: The account you sign in with after you reset your Chromebook will be the owner...

  • Page 61: Shimless Rma

    Shimless RMA Getting Started Shimless RMA provides a user-friendly repair flow that is built right into ChromeOS. These customized paths will result in quicker repairs. Before we get started, let’s review the equipment you may need: Make sure you have any necessary tools to complete the repair or open the device. ...
  • Page 62 Launching the Repair Flow Before starting the Shimless workflow, make sure you have already replaced the malfunctioning components. If you are not sure what components need to be replaced, you can use the Chromebook Diagnostic Tool or any internal OEM diagnostics. ChromeOS OEM’s ChromeOS...
  • Page 63 Step 2: Boot into ChromeOS You don't need to login to initiate the Shimless RMA process. If the message “ChromeOS is missing or damaged” appears on screen, you may need to use a Recovery USB to restore the OS first. Step 3: Initiate the Shimless RMA Flow To initiate the Repair Flow, we will need to use the new Shimless RMA Key combination.
  • Page 64 Step 4: Components Validation Once your components are validated, the screen will update with a message letting you know that the device is ready to start the repair flow. Step 5: Replaced Component(s) Select all the components that were replaced. Remember that you can scroll down to choose more than one component if it applies.
  • Page 65 Step 6: Who Will Be Using the Device? After completing the repair, you will select whether the device is going to a new school, organization, enterprise or the existing one. NOTE: NOTE: Same or Different User does not necessarily mean the same or another human being.
  • Page 66 Disable Write Protect (Different User) Next, you will indicate how to disable Write Protect. To utilize RSU (RMA Server Unlock), you will need to: scan a QR code using a hand-held scanner, a computer with the Chrome web browser installed, and an RSU-enabled security key in order to disable Write Protect.
  • Page 67 Once the Write Protect is disabled, you will not be able to exit out of the repair flow until you have completed the process. Scan the QR code Enter the RSU code RSU: If device is enrolled, the flow automatically advances to RSU + Powerwash Success! Write Protect disabled...
  • Page 68 Confirm Basic Information During this step, you will be able to change any basic information about the device if necessary. Provisioning the Device At this stage, a variety of silent provisions will be happening in the background during the repair flow: Fingerprint sensor (if present) is reset.
  • Page 69 Calibrate Components Some components, such as the accelerometer, will require you to take certain steps to calibrate. Finalizing the Repair Once you see this screen, you're almost to the finish line of the RMA process. Shimless RMA 1-67...
  • Page 70 Repair is Complete Once the repair is complete, you can shut down the device or take additional actions, like running diagnostics, viewing RMA logs, etc. NOTE: NOTE: If you choose not to download the RMA logs at this screen, you may not be able to go back to get them later.
  • Page 71 Disable Write Protect (Same User) The first thing you will need to do is indicate how to disable Write Protect. To utilize RSU (RMA Server Unlock), you will need to: scan a QR code using a hand-held scanner, a computer with the Chrome web browser installed, and an RSU-enabled security key in order to disable Write Protect.
  • Page 72 Once the Write Protect is disabled, you will not be able to exit out of the repair flow until you have completed the process. Scan the QR code Enter the RSU code RSU: If device is enrolled, the flow automatically advances to RSU + Powerwash Success! Write Protect disabled...
  • Page 73 Confirm Basic Information During this step, you will be able to change any basic information about the device if necessary. Provisioning the Device Similar to the Different User process, the device is silently provisioned. However, the following steps will be skipped: Fingerprint is NOT reset.
  • Page 74 Finalizing the Repair Once you see this screen, you're almost to the finish line of the RMA process. Repair is Complete Once the repair is complete, you can shut down the device or take additional actions, like running diagnostics, viewing RMA logs, etc. NOTE: NOTE: If you choose not to download the RMA logs at this screen, you may not be able to...

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