LG FWY937 CTA1 Series Owner's Manual
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LG FWY937 CTA1 Series Owner's Manual

LG FWY937 CTA1 Series Owner's Manual

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OWNER'S MANUAL
WASHER AND DRYER
Before beginning installation, read these instructions
carefully. This will simplify installation and ensure that the
product is installed correctly and safely. Leave these
instructions near the product after installation for future
reference.
ENGLISH
FWY937*CTA1
MFL72062529
Rev.00_071023
Copyright © 2023 LG Electronics Inc. All Rights Reserved.
www.lg.com

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Summary of Contents for LG FWY937 CTA1 Series

  • Page 1 This will simplify installation and ensure that the product is installed correctly and safely. Leave these instructions near the product after installation for future reference. ENGLISH FWY937*CTA1 www.lg.com MFL72062529 Rev.00_071023 Copyright © 2023 LG Electronics Inc. All Rights Reserved.

  • Page 2: Table Of Contents

    Preparing the Wash Load ................26 Adding Detergents and Softeners ..............27 Programme Table ....................31 Drying Programme ..................37 Extra Options and Functions ................40 SMART FUNCTIONS LG ThinQ Application ..................46 Smart Diagnosis ....................48 MAINTENANCE Cleaning After Every Wash................50 Cleaning the Appliance Periodically ..............50 TROUBLESHOOTING...
  • Page 3 Before Calling for Service................55...

  • Page 4: Caring For The Environment

    CARING FOR THE ENVIRONMENT CARING FOR THE ENVIRONMENT Environmental and Economical Tips Energy and water consumption • Water consumption and energy usage can be affected by the weight of the load. To make the best use of your appliance, load the maximum amount of dry clothes for the particular programme.

  • Page 5: Disposal Of The Packaging Material

    CARING FOR THE ENVIRONMENT Selecting Extra Options and Functions • Select the water temperature suitable for the type of load you are washing. Follow the garment fabric care labels for best results. • The Pre Wash option is recommended for washing a heavily soiled load.

  • Page 6: Disposal Of Your Old Appliance

    • You can take your appliance either to the shop where you purchased the product, or contact your local government waste office for details of your nearest authorised WEEE collection point. For the most up to date information for your country, please see www.lg.com/global/recycling.

  • Page 7: Safety Instructions

    SAFETY INSTRUCTIONS SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE The following safety guidelines are intended to prevent unforeseen risks or damage from unsafe or incorrect operation of the appliance. The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as described below. Safety Messages This symbol is displayed to indicate matters and operations that can cause risk.

  • Page 8: Maximum Capacity

    SAFETY INSTRUCTIONS appliance. Cleaning and user maintenance shall not be made by children without supervision. • Children of less than 3 years should be kept away unless continuously supervised. • If the power cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
  • Page 9 SAFETY INSTRUCTIONS • Fabric softeners, or similar products, should be used as specified by the fabric softener instructions. • Remove all objects from pockets such as lighters and matches. • The appliance is not to be used if industrial chemicals have been used for cleaning.
  • Page 10 • Never reach into the appliance while it is operating. Wait until the drum has completely stopped. • Do not touch the door during a high temperature programme. • In case of a water leak from the appliance or flood, disconnect the power plug and contact the LG Electronics customer information centre.
  • Page 11 • Never unplug the appliance by pulling on the power cable. Always grip the power plug firmly and pull straight out from the outlet socket. • Only qualified service personnel from LG Electronics service centre should disassemble, repair, or modify the appliance. Contact an LG...
  • Page 12 SAFETY INSTRUCTIONS Electronics customer information centre if you move and install the appliance in a different location. Disposal • Before discarding an old appliance, unplug it. Cut off the cable directly behind the appliance to prevent misuse. • Dispose of all packaging materials (such as plastic bags and styrofoam) away from children.

  • Page 13: Installation Parts And Specifications

    INSTALLATION INSTALLATION Parts and Specifications NOTE • Appearance and specifications may change without notice to improve the quality of the appliance. Front View Rear View Control Panel Power Plug Detergent Dispenser Drawer Transit Bolts Drum Drain Hose Door Cover Cap Drain Plug Drain Pump Filter Levelling Feet...

  • Page 14: Specifications

    INSTALLATION Specifications Model FWY937*CTA1 Power Supply 220‒240 V~, 50 Hz Product Weight 78 kg Dimension(mm) D’’ D’ 1135...
  • Page 15 INSTALLATION Accessories Cold Supply Hose Anti–slip Sheets*1 Spanner Elbow Bracket for Securing Drain Hose Caps for Covering Transit Bolt Holes Tie Strap*1 *1 The included accessories vary depending on the model you purchased.

  • Page 16: Installation Place Requirements

    INSTALLATION Installation Place Index Clearance (mm) Requirements Before installing the appliance, check the following information to make sure that the appliance should be installed in a correct place. WARNING Installation Location • This appliance must only be used for domestic household purposes and should not be used in •...

  • Page 17: Unpacking The Appliance

    INSTALLATION grounded/earthed in accordance with all local NOTE codes and ordinances. • You can purchase rubber cups (part No. 4620ER4002B) from the LG service centre. Unpacking the Appliance Ventilation Lifting the Appliance Off the Foam Base • Make sure that air circulation around the...

  • Page 18: Levelling The Appliance

    INSTALLATION Levelling the Appliance Starting with the bottom two transit bolts use the spanner (included) to fully loosen all Checking the Level transit bolts by turning them counterclockwise. When pushing down the edges of the top plate diagonally, the appliance should not move up and down at all (check both directions).
  • Page 19 • Do not install the washing machine on a plinth, Failure to do so may cause vibration or noise. stand or elevated surface unless it is manufactured by LG Electronics for use with this model. Using Anti-Slip Sheets This feature may vary depending on the model Check if the appliance is perfectly level using a purchased.

  • Page 20: Connecting The Water Supply Hose

    • Do not attach the adhesive side of anti- slip sheets to the feet of the appliance. NOTE • Additional anti-slip sheets are available at LG Electronics service centre. Connecting the Hose to the Water Tap Connecting Screw-Type Hose to Tap with Thread...

  • Page 21: Installing The Drain Hose

    INSTALLATION • Securing the drain hose correctly will protect the NOTE floor from damage due to water leakage. • After connecting the water inlet hose to the water tap, turn on the water tap to flush out foreign substances (dirt, sand, sawdust, and etc.) in the water lines.

  • Page 22: Operation Operation Overview

    OPERATION OPERATION Operation Overview Add cleaning products or detergent and softener. Using the Appliance • Add the proper amount of detergent to the detergent dispenser. If desired, add bleach Before the first wash, select the Cotton wash or fabric softener to the appropriate areas of programme and add a half amount of the the dispenser.

  • Page 23: Control Panel

    • This allows you to select an additional programmes and will light when selected. Remote Start With the LG ThinQ app, you can use a smartphone to control your appliance remotely. • In order to use this function, refer to SMART FUNCTIONS.
  • Page 24 OPERATION Description Customizing Washing Programme Buttons Use these buttons to adjust the water temperature or spin speed settings for the selected programme. • The current settings are shown in the display. • Press the button for that option to select other settings. ezDispense Buttons •...
  • Page 25 OPERATION Description AI DD • AI DD provides the appropriate drum rotation actions after load sensing is completed. • is activated when the AI Wash programme is selected and operated. - If too much detergent is used, too many suds can occur and this will cause poor AI DD performance.

  • Page 26: Preparing The Wash Load

    OPERATION Preparing the Wash Load NOTE Sort the wash load for best washing results, and • For general information about the washing then prepare the clothes according to the symbols symbols on textile care labels, visit the Ginetex on their care labels. site (www.ginetex.ch).

  • Page 27: Adding Detergents And Softeners

    OPERATION • Pre-treat dirt and stains by brushing a small - Powdered detergent is suitable for all types of amount of detergent dissolved water onto stains fabric. to help lift dirt. - For better washing results of white and pale garments, use powdered detergent with bleach.
  • Page 28 OPERATION can harden these additives and prevent Liquid fabric softener or Liquid detergent them from dispensing properly. Be careful compartment not to lose the lids. Turn the lids on the ezDispense compartments Close the dispenser drawer slowly before counterclockwise to open them. starting the cycle.
  • Page 29 OPERATION laundry. Do not place liquid or powdered Press the Dispenser 1 or Dispenser 2 button detergent packs in the any of the dispensers. repeatedly to turn off the ezDispense function. Manual main wash detergent compartment Dispenser 1 button Dispenser 2 button Close the detergent dispenser drawer slowly before starting the cycle.
  • Page 30 OPERATION • If you use a detergent that does not dissolve easily or a detergent with high viscosity, it will leave a residue and clog the dispenser. • Be sure to turn off the ezDispense function. Adding Detergent Tablets Detergent tablets can also be used when washing. Open the door and put detergent tablets into the drum before loading the clothes.

  • Page 31: Programme Table

    OPERATION Programme Table Washing Programme AI Wash 40 ℃ (Cold to 60 ℃) Max. Load: 3 kg Description AI Wash provides the appropriate drum rotation actions after load sensing is completed. • It washes softly for waterproof fabrics, and strongly for water permeable fabrics. NOTE •...

  • Page 32: Extra Options

    OPERATION Delicates 20 ℃ (Cold to 40 ℃) Max. Load: 4 kg Description Washes machine-washable lingerie, sheer and lacy clothes. Hand/Wool 30 ℃ (Cold to 40 ℃) Max. Load: 2 kg Description Washes hand-washable and machine-washable delicate clothes such as washable wool, lingerie, dresses etc.
  • Page 33 OPERATION NOTE • Rinse+ option can be selected for every washing programme in this table except the Dry Only programme. • Delay End and Add Item options can be selected for every washing programme in this table. Programm Wrinkle Steam TurboWash Condensin Pre Wash...
  • Page 34 OPERATION Spin Speed Programme Default Available TurboWash 39 1200 rpm 400 to 1400 rpm Mixed Fabric 1000 rpm Easy Care 1400 rpm Allergy Care 1400 rpm Delicates 800 rpm Up to 800 rpm Hand/Wool 800 rpm Up to 800 rpm Speed 14 400 rpm Dry Only...

  • Page 35: Consumption Data

    OPERATION Consumption Data Unit Description kg: Laundry load h:mm: Programme duration kWh: Energy consumption ℃: Maximum temperature inside the treated textile Litres: Water consumption rpm: Maximum spin speed %: Remaining moisture at the end of spinning phase. The higher is the spin speed, the higher is the noise and the lower is the remaining moisture.
  • Page 36 OPERATION NOTE • The test results depend on water pressure, water hardness, water inlet temperature, room temperature, type and amount of load, degree of soiling utilized detergent, fluctuations in the main electricity supply and chosen additional options. • The values for the common programs, with the exception of the Eco 40-60 and Eco 40-60 + cycles, are indicative only.

  • Page 37: Drying Programme

    OPERATION Drying Programme Blankets and Duvets Check fabric care labels on blankets and duvets General Tips for Drying before using the drying programme. Some blankets and duvets may shrink by the heated air. Use the automatic programmes to dry most loads. Electronic sensors measure the temperature of the Rubber and Plastics exhaust to increase or decrease drying...
  • Page 38 OPERATION Time 30/60/120 minutes Press the Power button. Change the drying time according to the maximum load. • Fabric Type: Cotton, towels Select a wash programme. • Max. Load: 1 kg (30 minutes), 2 kg (60 minutes), 4 kg (120 minutes) Add detergent.
  • Page 39 OPERATION Press the Start/Pause button. NOTE • If you select the programme, you will be unable to select a dry programme. If this occurs, press the Power button twice to cycle the machine off and back on. Using Air Condensing Function The conventional drying function circulates water around the drum condensing moisture in the drum to dry clothes.

  • Page 40: Extra Options And Functions

    OPERATION Extra Options and Select a washing programme. Functions You can use the extra options and functions to Customize the washing programme (Temp., customize the programmes. Spin and Rinse+) as necessary. Customizing a Washing Programme Press the Start/Pause button. Each programme has default settings that are Only Using a Spin Function selected automatically.
  • Page 41 OPERATION after the selected programme finishes. While Press the Start/Pause button. this option is running, appears on the display. Add Item You can use this option in order to add or remove clothes after the washing programme has started. TurboWash Adding this option reduces the programme time Press the Power button.
  • Page 42 OPERATION NOTE NOTE • Except for LED of the Delay End button, all LEDs • Whether the detergent or softener indicator may on the control panel will be turned off within 20 blink and the chime may sound, even if there is minutes.
  • Page 43 OPERATION Turn the knob to increase or decrease the Buttons Indicator Dispensed Amount amount of detergent or fabric softener. The amount is shown in the display. • The default amounts can be increased or Off (0%) decreased in 1 ml increments, within a range of 9 ml to 150 ml.
  • Page 44 OPERATION Press the Dispenser 1 button to light up the NOTE Link indicator. • Run this function once a month (or more often if • The Liquid detergent indicator is always needed) to remove detergent buildup and other light on. residue.
  • Page 45 OPERATION NOTE • Once this function is set, all buttons are locked except the Power button. • When the controls are locked, and the remaining time are alternatively shown on the display during the wash while this function is engaged. •...

  • Page 46: Smart Functions

    SMART FUNCTIONS SMART FUNCTIONS LG ThinQ Application notifications on a smartphone. The notifications are triggered even if the LG ThinQ application is off. The LG ThinQ application allows you to communicate with the appliance using a smartphone. NOTE LG ThinQ Application Features •...
  • Page 47 SMART FUNCTIONS • Smartphone user interface (UI) may vary Run the LG ThinQ application and sign in with depending on the mobile operating system (OS) your existing account or create an LG account and the manufacturer. to sign in. • If the security protocol of the router is set to WEP, you may fail to set up the network.

  • Page 48: Smart Diagnosis

    To obtain the source code that is contained in this product, under GPL, LGPL, MPL, and other open source licenses that have the obligation to disclose Start a cycle from the LG ThinQ application on source code, and to access all referred license terms, copyright notices and other relevant your smartphone.
  • Page 49 Using Audible Diagnosis to Diagnose Issues Follow the instructions below to use the audible diagnosis method. • Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.

  • Page 50: Maintenance

    MAINTENANCE MAINTENANCE WARNING • Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning may result in serious injury, fire, electric shock, or death. • Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance. They may damage the finish.

  • Page 51: Cleaning The Water Inlet Filter

    MAINTENANCE Cleaning the Water Inlet Filter Run this function once a month (or more often if needed) to reduce build-up of detergent and softener and other residue. The water inlet filter collects lime or any sediment that may be in water that is supplied to the •...
  • Page 52 MAINTENANCE Allow the water to cool before cleaning the drain Unscrew the drain pump filter slowly to drain pump filter. Open the door in an emergency or the remaining water and then proceed to perform an emergency water evacuation. remove any debris or objects from the filter. Unplug the appliance.
  • Page 53 MAINTENANCE Cleaning the ezDispense Clean the inserts with warm water. Drawer • Rinse the drawer in warm water to dissolve the detergent residue or softener scale. Clean the ezDispense compartments every time • Use a soft cloth or brush to remove any you refill the detergent/softener or change to a residue.
  • Page 54 MAINTENANCE Securely close the covers on the ezDispense compartments. Wipe off any moisture with a dry towel or cloth after cleaning. Reinsert the detergent dispenser drawer.

  • Page 55: Troubleshooting

    Operation of your appliance can lead to errors and malfunctions. The following tables contain possible causes and notes for resolving an error message or malfunction. It is recommended to read the tables carefully below in order to save your time and money that may cost for calling to LG Electronics service centre.
  • Page 56 • Check and clean the drain filter. Door sensor malfunctions. dE dE1 dEz dE4 DOOR ERROR • Please call LG service centre. You can find your local LG service centre phone number in the warranty card. This is a control error. CONTROL ERROR •...
  • Page 57 TROUBLESHOOTING ezDispense Error Messages Symptoms Possible Cause & Solution The amount of liquid detergent in the detergent compartment did not E d1 decrease. ezDispense ERROR 1 After putting the detergent into the detergent compartment, it was left for a long time and the detergent hardened. •...
  • Page 58 TROUBLESHOOTING Symptoms Possible Cause & Solution Thumping sound The clothes may be out of balance. • Pause the programme and redistribute the clothes after the door unlocks. Vibrating noise Package materials are not removed. • Remove package materials. The clothes may be unevenly distributed in the drum. •...
  • Page 59 TROUBLESHOOTING Symptoms Possible Cause & Solution Appliance does not Circuit breaker/fuse is tripped/blown. operate. • Check house circuit breakers/fuses. Replace fuses or reset breaker. The appliance should be on a dedicated branch circuit. The appliance will resume the programme where it stopped once power is restored. Control needs to be reset.
  • Page 60 TROUBLESHOOTING Symptoms Possible Cause & Solution Appliance does not Drain located higher than 1 m above the floor. drain water. • Make sure that the drain hose is no higher than 1 m above the bottom of the appliance. Detergent is not Too much detergent is used.
  • Page 61 TROUBLESHOOTING Symptoms Possible Cause & Solution Wrinkling Appliance is not unloaded promptly. • Always remove items from the appliance as soon as the programme is complete. Appliance is overloaded. • The appliance can be fully loaded, but the drum should not be tightly packed with items.
  • Page 62 TROUBLESHOOTING Symptoms Possible Cause & Solution Too much/too little The default dispense amounts setting may need to be changed. detergent or softener • Check and change the default dispense amounts setting. dispensed. The ezDispense doesn't The ezDispense function is off. dispense detergent/ •...
  • Page 63 • Find the Wi-Fi network connected to your smartphone and remove it, then not connected to the register your appliance on LG ThinQ. Wi-Fi network. Mobile data for your smartphone is turned on. • Turn off the Mobile data of your smartphone and register the appliance using the Wi-Fi network.

  • Page 64: Customer Care And Service

    Customer Care and Service Contact an LG Electronics customer information centre. • To find an LG Electronics authorised service personnel, visit our website at www.lg.com and follow the instructions found there. • Self-repair is not recommended as it could further damage the device and void the guarantee.
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