1. Manuals
  2. Brands
  3. RealNetworks Manuals
  4. IP Access Controllers
  5. SAFR SCAN
  6. Troubleshooting manual

RealNetworks SAFR SCAN Troubleshooting Manual

Hide thumbs Also See for SAFR SCAN:
Table of Contents

Advertisement

Quick Links

Download this manual
SAFR SCAN Troubleshooting Guide
Documentation Version: 1.1
Publish Date = May 24, 2024
Copyright © 2024 RealNetworks, Inc. All rights reserved.
SAFR® is a trademark of RealNetworks, Inc. Patents pending.
This software and related documentation are provided under a license agreement
containing restrictions on use and disclosure and are protected by intellectual property
laws. Except as expressly permitted in your license agreement or allowed by law, you may
not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute,
exhibit, perform, publish, or display any part, in any form, or by any means. Reverse
engineering, disassembly, or decompilation of this software, unless required by law for
interoperability, is prohibited.
The information contained herein is subject to change without notice and is not warranted
to be error-free. If you find any errors, please report them to us in writing.

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the SAFR SCAN and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for RealNetworks SAFR SCAN

Summary of Contents for RealNetworks SAFR SCAN

  • Page 1 Publish Date = May 24, 2024 Copyright © 2024 RealNetworks, Inc. All rights reserved. SAFR® is a trademark of RealNetworks, Inc. Patents pending. This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws.

  • Page 2: Table Of Contents

    Table of Contents SAFR SCAN Troubleshooting Guide ................2 Introduction ......................2 Troubleshooting Checklist ..................2 1.2.1 Device does not power on ................3 1.2.2 Web console unreachable ................3 1.2.3 Error logging into device ...................3 1.2.4 Errors in Web Console ..................4 1.2.5 OSDP Signal Issue ....................4 1.2.6...

  • Page 3: Safr Scan Troubleshooting Guide

    1 SAFR SCAN T ROUBLESHOOTING UIDE 1.1 I NTRODUCTION This document describes the common symptoms that may occur with SAFR SCAN and the process investigating and resolving those issues. 1.2 T ROUBLESHOOTING HECKLIST Table below summarizes the symptoms that SCAN may exhibit due to various defects. Each item is covered in detail below the table.

  • Page 4: Device Does Not Power On

    Ensure you have access to the IP address that SAFR SCAN is assigned. o If unsure, put SAFR SCAN and your device on a POE switch and set the IP Address of the PC to the same IP Address subnet that appears on SAFR SCAN display during boot time.

  • Page 5: Errors In Web Console

    Independently test the external door strike or maglock to ensure its functioning properly. • In a quiet environment, listen for a click to indicate the circuit is being closed or opened by SAFR SCAN. If no click, check access granted is being triggered.

  • Page 6: External Card Reader Issue

    • Review debug logging by doing the following: o Open SAFR SCAN Web Console and log in o In the location bar of the browser, append “&debug=1” to the end of the URL and press enter o Open “Logs” tab at top of screen and review the “SAFR Feed” page.

  • Page 7: Touch Screen Not Working

    1.2.12 Touch Screen not working Touch screen is only intended to be responsive when displaying keypad or intercom call button. When intercom call button is displayed, button is only responsive to touch when in active state (phone icon without a strike through it). •...
  • Page 8 Support. NOTE: Ensure that “Spoofing protection” is enabled. If not enabled, structured light emitter will not be turned on. • Check calibration as follows: o Go to Live tab in Web Console. o Change dropdown to “Face 3D”.

  • Page 9: Ble Unresponsive

    BLE is used to connect to SAFR SCAN from mobile devices for purposes of Mobile Credential authentication and for remove management with Bluetooth-enabled iOS or Android phones. • If BLE appears to be on but unable to connect, confirm that “Access to SAFR SCAN over Bluetooth” is enabled in SAFR SCAN “Processor System Settings”. •...

  • Page 10: Microphone Not Working

    Review settings on Operation Settings > Sound to ensure the action has a sound configured. • If using custom sounds, validate the sound plays using the test buttons on SAFR SCAN Operation Settings o From SAFR Desktop, test that clicking the play button plays the sound on your local computer.

Table of Contents