Samsung Galaxy Note20 5G Series Repair Manual
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Samsung Galaxy Note20 5G Series Repair Manual

Samsung Galaxy Note20 5G Series Repair Manual

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Galaxy Note20 5G Series
Repair Guide
SM-N981 and SM-N986
1
Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.

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Summary of Contents for Samsung Galaxy Note20 5G Series

  • Page 1 Galaxy Note20 5G Series Repair Guide SM-N981 and SM-N986 Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.

  • Page 2: What's In This Guide

    • Parts of the Device • Disassembly • Assembly • Appendix So how does this help me? This guide will help you perform quality repairs on Note20 and Note20 Ultra. Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.

  • Page 3: Removable Parts

    Note2 Parts: Removable Parts Note20 Ultra Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 4 The parts include: 6.7” 6.9” • On-Cell Touch Assembly (OCTA) • Main Printed Board Assembly (PBA) Sub PBA • • Components Rear Assembly • • Battery • Battery Cover Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 5 10MP Front Cam Note20 Ultra Display and FFC specs: Size – 6.9” QHD 120Hz • Note20 Note20 Ultra • 10MP Front Cam Glass + Plastic Glass + Metal Material Material Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 6 Sub Microphone Note20 Main Camera Specs: 12MP, 64MP, 12MP (3x Op, 30x Di) • Note20 Ultra Main Camera Specs: • 108MP, 12MP, 12MP (5x Op, 50x Di) Note20 Note20 Ultra Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 7 The Sub PBA is the secondary board of the device. It contains the most essential components of the device such as: • Main Mic USB Type-C Interface (I/F) connector • • Sub FPCB Connecting ports Note20 Note20 Ultra Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.

  • Page 8: Additional Components

    The Front Facing Camera (FFC) • • mmWave Modules mmWave I/F FPCB • Main “Rear” Camera(s) Connector Modules Part # Part # Note20 Note20 Ultra Rear Camera(s) Rear Camera(s) Part # Part # Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 9 The Bottom Piece contains: Main Antenna • • Speaker Note20 Note20 Ultra The rounded pads on the bottom piece allow for the speaker to make contact with the Sub PBA for sound. Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 10 Battery Specs: Note20: 4,300mAh • • Note20 Ultra: 4,500mAh NOTE: When handling the battery, be careful not to puncture or damage it. Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 11 Main PBA pins. The Camera Shield and Back Glass are two (2) separate pieces that must not be separated during disassembly unless repair is required. Note20 Note20 Ultra Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 12 Note2 Disassembly: Galaxy Note20 Series Note20 Ultra Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 13 • The tools and equipment needed • The steps of disassembly So how does this help me? With this knowledge you will be able to completely disassemble Galaxy Note20 Series. Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.

  • Page 14: Tools And Equipment

    To ensure proper disassembly without damage to the device, use the proper tools and equipment: Screw Driver Tweezers Disassembly Stick Ceramic Scissors ESD Tweezers ESD Wrist Strap Grounded Mat Anti-static Gloves Isopropyl Alcohol Suction Cup Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 15 Tools and Equipment To ensure proper disassembly without damage to the device, use the proper tools and equipment: Center Suction ESD Spatula (77mm) Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 16 Rear Case • Main PBA • Parts on the Main PBA •  Main Camera Parts on the Bracket •  Vibrator and Receiver Battery • Front Assembly (OCTA) • Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 17 This includes: Wearing an ESD Strap which has passed all required tests • Wearing Anti-static Gloves • Working over a grounded mat • ESD Wrist Strap Grounded Mat Anti-static Gloves Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 18 Battery to ignite and cause injury In the event of a swollen Battery, use 99% Isopropyl Alcohol to carefully separate and remove the Back Glass. Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 19 Use the SIM Ejecting tool to remove the SIM Tray prior to disassembling the device. SD Card – Note20: Not Supported • Note20 SD Card – Note20 Ultra: Note20 Ultra Supported • Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 20 Disassemble Device using the AOD. Maintenance Checks Reset and Prevent Safe Mode AOD Checks NOTE: Refer to AOD Maintenance Guide for more information Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 21 2. Align the new blue rubber seals and press down on the corners 3. Run your thumbs along to sides of the rubber seals to secure the seals Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 22 Galaxy Note20 (N981U) does not require preheating. NOTE: If the state of charge can not be identified, assume that the SOC is 68% or higher and heat under 60°C for five (5) minutes. Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 23 Back Glass and left seal over the left side of the device. Once aligned, lock the device in place by twisting the torque wheel, then lower the upper plate. Place Holder Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 24 Back Glass. Once aligned, lock the device in place by twisting the torque wheel, then lower the upper plate. Place Holder Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 25 Note20 is not required 4. Use the ESD Spatula to assist with the lifting process NOTE: Do NOT use metal tipped tools to detach the Back Glass. Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 26 Ultra, the upper plate will begin to rise 4. Use the ESD Spatula to assist with the lifting process NOTE: Do NOT use metal tipped tools to detach the Back Glass. Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 27 MUST be removed. This is insulation that dampens sound waves, preventing the vibration from moving the internal components. Use ESD Gloves when handling the Back Glass. Note20 Note20 Ultra Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 28 Disassembly 3rd MIC PCB lift Tool Required: Disassembly Stick Should the 3rd mic require disassembly, use the disassembly stick to detach the board from the rear. Note20 Note20 Ultra Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 29 Use Disassembly Stick or other metal tools • Fingernail Rework Tape Stick Use fingernails. This can damage the print on the Back • Glass Use Rework Tape to remove residue • Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 30 Remove and discard 15 screws • ‣ Do not remove Camera screws ‣ Do not remove mmWave screws Brand new screws will be provided in the Rework Kit. Note20 Note20 Ultra Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 31 Speaker is located • To remove the bottom piece, insert the Tweezers in the top left side and work your way around, being careful not to damage NFC Pad Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.

  • Page 32: Disconnect The Battery

    Always disconnect the Battery whenever working on anything which is voltage sensitive. Tool Required: Disassembly Stick Using the Disassembly Stick, disconnect the Battery from the Main PBA. Note20 Note20 Ultra Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 33 Disconnect the remaining six (6) connectors from • the Main PBA Note20 Ultra: Disconnect the seven (7) connectors from the • Main PBA Note20 Note20 Ultra Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 34 Tool Required: Torque Screwdriver Note20: Remove and replace one (1) screw from the Rear • Camera Note20 Ultra: Remove and replace two (2) screws from the Rear • Camera Note20 Note20 Ultra Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 35 Remove the Main PBA Tool Required: Disassembly Stick Note20 Remove the Main PBA by lifting the board from the top center where the bottom of the FFC is located. Note20 Ultra Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 36 Remove one (1) screw located on the rear of the • module Disconnect three (3) flex connectors from the rear of • Note20 Note20 Ultra the Main PBA to remove the Main Camera Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 37 Disconnect the Sub PBA Tool Required: Disassembly Stick Disconnect the two (2) flex connectors from the Sub PBA and place the flex connector cable to the side. Note20 Note20 Ultra Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 38 Remove one (1) screw from the Sub PBA. Upon removing the screw, insert the Disassembly Stick and lift from the left side to remove the Sub PBA. Note20 Note20 Ultra Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 39 Remove the IF Connector Tool Required: Screwdriver Remove two (2) screws from the IF Connector. Upon removing the screws, gently lift the IF Connector from the OCTA. Note20 Note20 Ultra Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 40 Remove the Vibrator Motor Tool Required: Plastic Tipped Tweezers Insert the tip of the Tweezers in Disassembly Point located on the side of the Motor, and remove the Motor. Note20 Note20 Ultra Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 41 To remove the mmWave Module on the bottom left, remove two (2) screws. Using the Tweezers, lift the Module to remove it from the OCTA. Note20 Series will support Sub6 and Millimeter wave. No damage Bent SUS Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 42 To remove the Battery, apply some Alcohol to the Swab and apply Alcohol around the edges of the Battery. Allow between 30-60 seconds for the Alcohol to dissolve the adhesive holding the Battery to the OCTA. Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 43 Removing the Battery Tools Required: Battery Absorber With the adhesive now loose, adhere the Battery Absorber to the center of the Battery, and pull the Battery up and off the OCTA. Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 44 Disassembly Remove the Battery Tools Required: Ceramic Scissors Using the Ceramic Scissors, cut the lead from the Battery and return to Samsung per U-Class procedure. Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.

  • Page 45: Keep In Mind

    In a repair scenario, only remove as much as required for the repair • • Follow proper process and tool usage to avoid damage With the device disassembled, you can now move on to device assembly. Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 46 Note20 Assembly: Galaxy Note20 Series Note20 Ultra Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 47 • The tools and equipment needed • The steps of disassembly So how does this help me? With this knowledge you will be able to completely assemble Note20 Series. Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.

  • Page 48: Tools And Equipment

    To ensure proper assembly without damage to the device, use the proper tools and equipment: Screw Driver Tweezers Disassembly Stick Dino-Lite Otoscope ESD Wrist Strap Grounded Mat Anti-static Gloves Dust Blower Diagnosis Sheet Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 49 2Kg Weight and Pad Battery Press Pads Press Jig Device Press Pads Service PC WRT Tapes Camera Holder Re-work (SVC) Kit Calibration Chart mmWave Cal. Tools Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 50 • Parts on the Bracket • ‣ Vibrator and Front Camera Parts on the Main PBA • ‣ Main Camera Main PBA • Rear Case • Back Glass • Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 51 Pressing Time: 5 sec • Insert the device in the Press Jig and spin the torque wheel until it torques. Wait five seconds before unspinning and GH81-14467A removing the device Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 52 Vibrator Motor, the Motor MUST be replaced. If the adhesive of the Vibrator Motor is worn out, attach new tape to the Vibrator Motor before installation. Note20 Note20 Ultra Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 53 Insert 4 new screws into the Transceivers (2 black top right/ 2 silver bottom left) mmWave calibration is requires upon removal or replacement of mmWave transceivers. Torque Specifications Note20 Note20 Ultra Torque Force: 1.3 kgf·㎠±0.07 Screwdriver Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 54 Rear assembly – 6001-003407 Torque Force: 2.5mm Black screw (blue resin) 2.5mm Black screw (blue resin) 1.3 kgf·㎠±0.07 Note20 - IF Connector (2) Note20 Ultra - IF Connector (2) Screwdriver Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 55 Rear assembly – 6001-003407 Torque Force: 2.5mm Black screw (blue resin) 2.5mm Black screw (blue resin) Note20 - IF Connector (2) Note20 Ultra - IF Connector (2) 1.3 kgf·㎠±0.07 Screwdriver Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 56 PBA. Screw Specifications Torque Specifications Rear assembly – 6001-003400 Torque Force: 3.5mm Silver screw (blue resin) 1.3 kgf·㎠±0.07 Note20 Ultra - Camera Bracket (1) Screwdriver Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 57 Install the Main PBA Insert the Main PBA into the Front Assembly; make sure to move the flex cables out of the way to ensure it lays flush. Note20 Note20 Ultra Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 58 Rear assembly – 6001-003400 Torque Force: 3.5mm Silver screw (blue resin) 3.5mm Silver screw (blue resin) 1.3 kgf·㎠±0.07 Note20 - Camera Bracket (1) Note20 Ultra - Camera Bracket (2) Screwdriver Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 59 Facing Camera. Note20 Ultra: Connect the seven (7) flex connectors at this time. Make certain that all connectors are plugged in place and are not sticking up or out. GOOD Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 60 Assembly Connect the Battery Connect the Battery flex connector. Do not allow the battery flex connector to go over the Main FPCB connector. GOOD Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 61 Note20 Ultra: Install the top piece of the Rear Case, connecting the Sensor flex cable to the Main PBA, then snapping it into place; make sure the metal piece sits on top. Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 62 Rear assembly – 6001-003400 Rear assembly – 6001-003400 1.3 kgf·㎠±0.07 3.5mm Silver screw (blue resin) 3.5mm Silver screw (blue resin) Note20 Ultra - Camera Bracket (15) Screwdriver Note20 - Camera Bracket (16) Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 63 When attaching the 3 mic, place the board flat on the inner back glass surface. Make certain there are no foreign object underneath the board or any signs of lifting. GOOD Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 64 Gently press all adhesive parts of the tape using either the Disassembly Stick or your hands. Tape Tape Back glass Tape – GH81-19352A Back glass Tape – GH81-19337A Note20 (1) Note20 Ultra (1) Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 65 Press the outside of the Back Glass with your thumbs to secure the Back Glass in place. This will ensure the device is setup properly for the Water Resistance Test. Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 66 Place the device into its Press Pad, and insert into the • Press Jig Using the large 1N torque wheel, press the device for Force • Back glass and/or display one minute Pressing Time: 1 min GH81-12712C Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 67 To prepare for the Water Resistance Test, attach Microphone and Camera tapes to the device. Camera Bottom WRT Tape WRT Tape Microphone(s) – GH02-07406A Camera – GH98-45291A Quantity: 2 Quantity: 1 Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.

  • Page 68: Quality Control

    Note2 Quality Control: OQC and Calibrations Note20 Ultra Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 69 Calibration (when Main PBA or mmW transceiver replaced) Note20 Ultra requires the following calibrations: • Vignetting • Multi TSP Calibration • Rear Camera Calibration • mmW Calibration (when Main PBA or mmW transceiver replaced) Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 70 Updated with the most recent firmware build • State of charge to 100% • • Wiped clean using microfiber cloth to remove and fingerprints or debris Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.

  • Page 71: Additional Support

    Additional Support Contacting FSS Speak directly with a FSS agent and get support from an expert. 877-760-0257 Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 72 Note20 Appendix: Galaxy Note20 Series Note20 Ultra Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 73 Heating the device will loosen the adhesive that bonds the 70~75 ℃ Front Facing Camera module to the Bracket. NOTE: DO NOT detach the front cam unless it is defective Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 74 2. Slide the tool up from the bottom right corner 3. Gently remove the Front Facing Camera 4. Using the Tweezers, detach the sponge from the front of the Bracket Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 75 Vignetting is required to check the alignment of the Camera. Front Facing Camera modules are tested using Galaxy Diagnostics and a magnifying source to view both the alignment and position of the Front Facing Camera. Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 76 2. Insert and attach the Front Facing Camera module to the device 3. Gently press down on the Camera module to ensure that it stays in place GOOD Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 77 If the Front Cam Barrel hides behind the Window Print, the alignment is no good, and the Camera needs to be realigned. Disassemble the Front Facing Camera, and try again. Pass Pass Fail Window Print Front LENS Barrel Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 78 With the Dino-Lite powered on, position the Dino-Lite lens over the Front Facing Camera of the device. The Dino-Lite software will display an image of the Camera alignment on the PC screen. Dino-Lite Capture Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 79 To check the alignment of the Camera with the Otoscope, turn on the otoscope and align the tip of the cone with the device Front Facing Camera. NOTE: Refer to Vignetting calibration guide for more information Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 80 Ensure the following is available before commencing repair: CAM deco (CAM Window tape) • CAM deco tape • CAM window • MIC PBA • Note20 Note20 Ultra Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 81 Hot Plate • Automatic Octa Disassembler (AOD) • Mobile Dryer • Heat the back glass with the following temperatures for each heating device: Mobile Dryer Hot Plate 60~70 ℃ Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 82 Upon removing the camera deco, remove all leftover residue. To prevent any WRT failures, the back glass must be clear of all leftover tape residue. Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 83 From the new camera deco, remove the protection vinyl to reveal the sticky side and attach to the new camera window. Use your thumbs to gently press down on the camera window. Deco Tape Camera Deco Assembly Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 84 MIC PCB protection vinyl and place it on it’s designated spot on the rear side of the camera window. Once aligned correctly, gently press down with your thumbs to secure a fit. Deco Tape Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 85 To attach the camera deco to the back glass, remove the protection vinyl from the deco tape on the back glass and align the camera deco to the back glass. Once aligned, press down using your thumbs. Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 86 The following will instruct you on how to replace the camera deco window in the event of damage. Ensure the following is available before commencing repair: CAM Window • CAM window tape • Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 87 Hot Plate • Automatic Octa Disassembler (AOD) • Mobile Dryer • Heat the back glass with the following temperatures for each heating device: Mobile Dryer Hot Plate 60~70 ℃ Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 88 Immediately after heating the device, use the plastic tip tweezers to remove the damaged camera window from the camera deco. Upon removal, make certain that all residue has been removed. Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.
  • Page 89 Attaching the new camera deco window Apply the new camera window tape and detach the camera window protection vinyl. Align and attach the new camera window and gently press down with your thumbs. Confidential Property of Samsung Electronics America, Inc. For Internal Use Only.

This manual is also suitable for:

Sm-n981Sm-n986

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