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Teladoc Health BG300 User Manual

Diabetes management
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Diabetes
Management
User Guide

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  • Page 1 Diabetes Management User Guide...
  • Page 2 Welcome This guide will help you get started in less than 5 minutes. If you have any questions, please call Member Support at (800) 945-4355 or email us at membersupport@teladochealth.com. We’re available 24 hours a day, 7 days a week. Page 1 of 34...

  • Page 3: Table Of Contents

    Contents Your Diabetes Management Program .................3 Getting Started ......................4 First Blood Glucose Check ...................5 Access Your Data ......................7 Coaching for Any Question ..................8 Support When You Need It Most .................9 Keep Your Contacts in the Loop ................10 Share Your Health Summary Report ................11 Unlimited Test Strips and Lancets ................12 Charging the Blood Glucose Meter ................13 Power On / Power Off / Sleep Mode / Storage ............14...

  • Page 4: Your Diabetes Management Program

    Your Diabetes Management Program This Diabetes Management program is a new approach to diabetes management designed to empower you to make better decisions. The program includes: a connected meter, unlimited strips and lancets, access to coaches at any time, personalized insights and much more.

  • Page 5: Getting Started

    Getting Started The meter comes ready to use right out of the box and is already charged. First, configure your meter to best fit your needs. Configuring your meter: Your meter will automatically connect to the company’s server and configure your language and insulin preferences. This process should take no longer than 2 minutes.

  • Page 6: First Blood Glucose Check

    First Blood Glucose Check 10:22 AM SAT, FEB 7 10:22 AM SAT, FEB 7 10:22 AM SAT, FEB 7 Place your meter on a Wait for the meter to Apply a drop of blood into flat surface, then insert display “Ready to check.” the strip chamber.
  • Page 7 10:22 AM SAT, FEB 7 10:22 AM SAT, FEB 7 10:22 AM SAT, FEB 7 Select a meal tag. Select a tag that describes Click “Submit” to securely how you’re feeling. upload your blood glucose If you take insulin, you’ll reading and tags (meals and have the option to log feelings) to your account.

  • Page 8: Access Your Data

    Welcome back! 10:22 AM SAT, FEB 7 Access Your Data You can access your data on the blood glucose meter by tapping “View Logbook” on the home screen. You can view your “Summary,” which is a summary of your statistics, or “Charts,” which shows visualizations of your data. “All Logs” is a complete log of all of your blood glucose readings.

  • Page 9: Coaching For Any Question

    Coaching for Any Question All coaches are Certified Diabetes Care and Education Specialists who can answer any diabetes questions. Your coach will get to know you and give you the one-on-one support you need. To contact a coach using your meter: Tap “Support”...

  • Page 10: Support When You Need It Most

    Home - Coaching Support When You Need It Most If your blood glucose reading is high or low, our diabetes response specialists will contact you within minutes to help you get your blood glucose back into target range. By default, the blood glucose thresholds are set to 50 mg/dL and 400 mg/dL. You can customize the thresholds or, if you prefer, opt out of this benefit in your online account.

  • Page 11: Keep Your Contacts In The Loop

    Keep Your Contacts in the Loop You can choose to notify your contacts (friends and family) automatically by email or text message when you get low or high blood glucose readings. You can enable and customize this feature in your online account. Page 10 of 34...

  • Page 12: Share Your Health Summary Report

    Share Your Health Summary Report Your Health Summary Report has been specifically designed for you to easily share your data with your doctor every few months. It provides a summary of your readings, along with charts and trends, so that you can spend more time on meaningful conversations with your doctor.

  • Page 13: Unlimited Test Strips And Lancets

    Unlimited Test Strips and Lancets Your membership includes unlimited test strips and lancets. There are no hidden costs or copays. You’ll automatically receive a notification on your meter when our records show you might need more strips. There are four ways you can reorder more strips and lancets, including from your meter, online account, mobile app, or by contacting Member Support.

  • Page 14: Charging The Blood Glucose Meter

    Charging the Blood Glucose Meter Your blood glucose meter is powered by a rechargeable battery. You’ll receive a notification on the meter when your battery level is low. To charge it, plug the charger cord into the port on the left side of the meter. The meter will show the progress on the screen.

  • Page 15: Power On / Power Off / Sleep Mode / Storage

    Power On / Power Off / Sleep Mode / Storage To save battery, your blood glucose meter will go to Sleep Mode after being inactive for 1 minute. To wake up the meter, you can simply press the power button or insert a test strip. To power off the blood glucose meter, hold the power button for 3 seconds, and the screen will indicate that it’s powering down.

  • Page 16: Using The Lancing Device

    Using the Lancing Device The lancing device is simple to use. Please use the following instructions: Remove the lancing device cap: Remove the cap by turning it counterclockwise and then pulling it straight off the lancing device. Insert a lancet: Align the lancet so that it fits into the lancet holder.
  • Page 17 Page 16 of 34...
  • Page 18 Page 17 of 34...
  • Page 19 Using the Lancing Device (cont.) Adjust the depth setting: The lancing device has 11 puncture depth settings. These are numbered 0 through 5, including half numbers. Smaller numbers are for a shallower puncture. Turn the depth wheel to choose the setting. Tip: A shallower puncture may reduce discomfort.

  • Page 20: Customize Your Settings On The Blood Glucose Meter

    Customize Your Settings on the Blood Glucose Meter You can personalize your blood glucose meter to best suit your needs. By tapping “Settings” on the blood glucose meter home screen, you’ll be able to configure: • Insulin: Select whether you take insulin. Selecting “On” will allow you to log your insulin intake after your blood glucose checks.

  • Page 21: Understanding Meter Accuracy

    Understanding Meter Accuracy Your blood glucose readings can be used to inform all areas of your diabetes management plan, including treatment and lifestyle decisions—but only if you trust them. Avoid comparing your meter readings with other blood glucose meter readings. Comparing results cannot tell you what caused the difference: the meter, test strips or different drops of blood.
  • Page 22 The FDA guidelines for meter accuracy (for new meters since 2016) are as follows: • 95% of results fall within 15% of blood sugar lab results • 99% of results fall within 20% of lab results Three things can affect the accuracy of your blood glucose meter’s results: 1) the meter itself, 2) your test strips and 3) the state of your fingers.

  • Page 23: Troubleshooting Error Messages

    Troubleshooting Error Messages In the event of an error while checking your blood glucose, an error message will appear on your meter screen. Blood Applied Blood was applied too quickly after the strip was inserted and before Too Quickly the meter was ready. After inserting the strip, please wait until you see the message “Ready to check”...
  • Page 24 Troubleshooting Error Messages (cont.) In the event of an error while checking your blood glucose, an error message will appear on your meter screen. Test Strip If the strip is removed before a reading can be obtained, you’ll receive Removed this error message.
  • Page 25 Troubleshooting Error Messages (cont.) In the event of an error while checking your blood glucose, an error message will appear on your meter screen. Internal Please turn off the meter for 30 seconds and turn it back on. If the error Calibration Error persists, contact Member Support.
  • Page 26 Page 25 of 34...

  • Page 27: Appendix

    Appendix Page 26 of 34...

  • Page 28: Specifications And Limitations

    Specifications and Limitations Specifications Operating Ranges • Test measured: Blood glucose • Temperature: 41°F to 113°F (5°C to 45°C) • Glucose methodology: Glucose oxidase biosensor • Humidity: 10% to 90% relative humidity • Glucose test results: mg/dL • (Plasma values) Altitude: up to 8,516 ft (2,595 m) •...
  • Page 29 Electrical & Power Ratings Environmental • Electrical specifications: 3.85V • The storage temperature range Li-Polymer Battery 1200mAh for the meter: -13°F to 115°F (-25°C to 45°C) • Maximum current (Battery): 650mA peak • The storage temperature range for the test strips: 41°F to 86°F •...
  • Page 30 Symbols Biological risks Temperature range Consult instructions for use Use by date In vitro diagnostic medical device Humidity range Caution, consult Atmospheric pressure range accompanying documents Catalog number Keep dry Keep away from sunlight Direct current Serial number Includes control solution Page 29 of 34...

  • Page 31: Fcc Statement

    FCC Statement This device, model BG300, complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 32 Radiofrequency Radiation Exposure Information: The device uses cellular radio frequency technology to accomplish required communications with the company’s secure server. The device communicates with the company’s secure server only in three circumstances: when used to check blood glucose (which typically happens up to 8 times per day); before the device goes to sleep (which follows every blood glucose check);...

  • Page 33: Warranty

    Warranty Your connected device is guaranteed by Teladoc Health to be free of material and workmanship defects for one (1) year from the date of receipt (except as noted below). If at any time during the first year after receipt, your device does not work for any reason (other than as described below), it will be replaced with a new device free of charge.
  • Page 34 For Warranty Service Please contact Member Support at (800) 945-4355. We are available 24 hours a day, 7 days a week. Privacy Policy As the manufacturer of this blood glucose meter, we are committed to securing your personal information responsibly and in compliance with the law. Learn more at: https://www.teladochealth.com/legal/notice-of-privacy-practices/.
  • Page 35 Page 34 of 34...
  • Page 36 For in vitro diagnostic use Control Control only. Store at 41-86°F and only. Store at 41-86°F and 10-90% relative humidity. 10-90% relative humidity. Solution Solution Lot: Lot: Exp: Exp: PL00175.B PL00175.B PL02724 Rev. F April 2024 © Teladoc Health. All rights reserved.

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