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SOUNDPEATS
FAQ
BLUETOOTH-------------------------------------------------------------------- 2
SOUND--------------------------------------------------------------------------- 4
CHARGING---------------------------------------------------------------------- 6
TOUCH CONTROL------------------------------------------------------------ 8
APP---------------------------------------------------------------------------------9
CUSTOMER SERVICE TEAM---------------------------------------------10
1

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Summary of Contents for SoundPeats AIR5

  • Page 1: Table Of Contents

    SOUNDPEATS BLUETOOTH-------------------------------------------------------------------- 2 SOUND--------------------------------------------------------------------------- 4 CHARGING---------------------------------------------------------------------- 6 TOUCH CONTROL------------------------------------------------------------ 8 APP---------------------------------------------------------------------------------9 CUSTOMER SERVICE TEAM---------------------------------------------10...
  • Page 2: Bluetooth

    Close the charging case lid to turn them off automatically. 2. After the earbuds are turned on, search and select the name of the Bluetooth device on your cell phone to connect SOUNDPEATS Air5 successfully.  How to reset SoundPEATS Air5? Keep the earbuds in the charging case and open the charging case lid.
  • Page 3 2. Try to clear some Bluetooth listings on your device and restart the device. 3. Put the earbuds into the charging case to reset. 1. Activate Bluetooth on the device, and choose "SOUNDPEATS Air5" on Bluetooth list to pair.  What can I do if the left earbud and the right earbud won’t work together? 1.
  • Page 4: Sound

    If it does not help, please contact SoundPEATS for a refund before you are ready to return the item.  How to connect the earbuds with two devices at the same time? Please activate the multi-point connection function in the PeatsAudio app before you are ready to use it.
  • Page 5 SOUNDPEATS time? 1. It may be caused by the sound hole being blocked by foreign objects. Please try to gently clean it with a little alcohol to avoid dust or secretions blocking. 2. Please change other devices to see if the problem still exists.
  • Page 6: Charging

    "SOUNDPEATS Air5 Hands- Free AG Audio" "SOUNDPEATS Air5 Stereo" Please kindly choose "SOUNDPEATS Air5 Stereo" to play media audio, and if you use call audio, you can manually change to "SOUNDPEATS Air5 Hands- Free AG Audio" to give a try.
  • Page 7 SOUNDPEATS 2. If the earbuds stay idle for an extended period, charge them at least every three months to prevent the battery from being damaged.  What should I do if the charging case won’t charge? Please try to use another known working charging cable to charge the charging case for more than 10 hours through your computer.
  • Page 8: Touch Control

    SOUNDPEATS 1-2 days.  Why the battery life of the left and right earbud is inconsistent? Generally speaking, the main earbud consumes more power. The difference may be within 10%.  Why the battery life of the earbuds does not match the product page...
  • Page 9: App

    2. Please make sure that the earbuds Bluetooth name is the default “ SOUNDPEATS Air5 “. If you changed the default name, please change to its original format. Then restart your phone. Please note that if you change the default Bluetooth name of the model, it may cause connection issue to this app.
  • Page 10: Customer Service Team

    SOUNDPEATS phone first. After the earbuds connected to your phone, then please open the app to connect earbuds. 5. If the earbuds could not still connect to app, please follow the steps one by one: -try to turn off earbuds app completely (Turn off the background running of the app totally);...

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