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QUESTIONS
Questions? Did we forget to tell you something? Many people, over time, have questions about their
DIRECTV System. We have compiled the most common of these questions and the answers in this
appendix. We hope they help!
Q
{ XE "Troubleshooting" } I had a signal but now I am getting a message "Searching for
satellite signal. To access related utilities, press
A
Rain clouds and snow can affect the satellite signal reception. This loss of signal is temporary.
Also check for new growth on trees and bushes that could be blocking the signal. One other
possibility is that the wind or someone has moved the satellite dish antenna.
Q
Why can't I control my TV?
A
Before you can control your TV, VCR, or any other device, besides your digital satellite
receiver, you must program your remote control to match your different devices. See the
chapter, "Programming Your Remote Control" in this manual for specific instructions. If you
have already successfully programmed your remote control, try pressing the appropriate
device key to put your remote in the proper mode. Then try controlling that device. Also,
make sure that the batteries in the remote control are good.
Q
Why doesn't my digital satellite receiver respond when I press keys?
A
Unplug your digital satellite receiver for 30 seconds, then plug it back in. Since your digital
satellite receiver is a computing device it is susceptible to erratic changes in power and, or
signal, just as any other computer, and these sudden changes can cause it to become
"confused."
Q
Why do some channels look good, while others freeze or indicate that no signal is available?
A
The most common causes for this behavior relate to the cable between your digital satellite
receiver and the satellite dish antenna. Confirm that RG-6 (not RG-59) cable is used and does
not exceed 100 feet in length. Longer cable runs require amplification. This special amplifier
is available from your dealer.
Q
How can I watch one satellite program while recording another?
A
With only one digital satellite receiver, unfortunately, you can't. Each receiver can only
decode one channel at a time.
Q
I'm getting a message to call an extension. Why?
A
There are many different reasons for this. If you want to watch the channel that is displaying
the message, call the service provider for assistance. For channels below 900, call DIRECTV
at 1-800-DIRECTV (347-3288). For channels in the 900s, call USSB at 1-800-204-USSB
(8772).
Q
Why don't I have an on-screen offer to purchase pay per view programs?
ANSWERS
A P P E N D I X
AND
." What happened?
A
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