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While we have designed Venus to be easy-to-use
and care for, from time to time an issue may
come up. Here are a few troubleshooting ideas
to help resolve your issue.
A tip we recommend before you start to
troubleshoot is charging and turning on your
hearing aids.
For the guidance video, you can find it at
www.youtube.com/@linnero cial or scan below
QR code.
lf you're not able to resolve your
issue, contact our customer
support team. We're here to help.
YouTube：@linnero cial
Guidance video
OTC ITE Hearing Aids
V1.0 Mar 12th, 2024
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Summary of Contents for Linner Venus
- Page 1 We're here to help. While we have designed Venus to be easy-to-use and care for, from time to time an issue may come up. Here are a few troubleshooting ideas to help resolve your issue.
- Page 2 Charging The charging case fails to charge via a charging cable. Check the charging cable and adapter. Make sure the charging cable and adapter is plugged in correctly. Check the LED indicator. During charging, the LED will breath and indicate the current battery status.
- Page 3 Sound Whistling/squealing sound after putting on hearing aids. The sound from the speaker can be re-amplified by the microphone, resulting in whis- tling/squealing sound, it is normal to occur in the below situations. 1. Hearing aids are not worn properly. 2.
- Page 4 No Sound. Check the remaining power of your hearing aids. Make sure your hearing aids are charged; Check the microphone, earpiece are free from earwax. The microphone/earpiece might be blocked by earwax, you may clean with a clean cloth or cotton swab.
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Page 5: Sound Is Distorted
4P instructions and get used to your hearing aids in a month period. Hearing aids effective voice pick-up range The effecive voice pick-up range usually 10ft, if you need to hear sound from a distance, you can use LINNER Connect. - Page 6 Wearing Comfort and stability. Choose suitable ear tips and ear fins. LINNER Mars provides 7 sizes ear tips and 4 sizes ear fins, choose a suitable combination that can provide better comfort and stability. Wear properly. Wear hearing aids as shown above, make sure the hearing aids fit the shape of your ear.
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