GenerLink MA23-N Frequently Asked Questions Manual

FREQUENTLY ASKED QUESTIONS
Most Asked
Q: How is the GenerLink different from a traditional transfer switch?
A: The GenerLink is installed behind an electric meter in typically less than 30 minutes. It provides a pathway for
generator power to connect to the entire breaker panel of the home, allowing you to choose which appliances to run
directly from the panel. In contrast, traditional transfer switches usually limit you to 6-8 circuits and may require home
rewiring.
Q: What are the benefits of using GenerLink?
A: The GenerLink provides a secure, convenient, and effective method for linking a generator to your entire breaker
panel, eliminating the need for extension cords, manual switches, or home rewiring.
Q: Does my utility company approve the installation of the GenerLink?
A: Contact our customer service team to learn about your utilities guidelines.
Q: What if my utility company does not support GenerLink?
A: The GenerLink can be installed in a secondary meter box after the existing utility meter.
Q: Does the GenerLink prevent backfeeding?
A: Yes. The GenerLink functions as a transfer switch and prevents backfeeding, ensuring the safety of line workers.
Before generator power is connected to the home, the GenerLink disconnects from the utility grid.
Q: Is GenerLink legal?
A: Yes. The GenerLink is a legal UL listed product available across the United States and Canada
Q: What does GenerLink cost?
A: The cost of the GenerLink will vary based on your location, required installation method, utility guidelines, and more.
Contact our customer service team to learn more.
Q: Why is it not approved by my utility provider?
A: Utility companies choose which devices they want to provide to their customers. While GPP continually collaborates
with utilities to obtain approval, the GenerLink can always be installed after the utility meter, regardless of utility
approval.
Q: Am I charged by my utility company when I use my generator with the GenerLink during an outage?
A: No. The power from your generator does not pass through the electric meter, so you are not charged for this usage.
Q: What AWG is the GenerLok Cord?
A: The 30 Amp version of the GenerLok cord has an L14-30R plug and 10 AWG internal wiring. The 40 Amp version of
the GenerLok cord has a 14-50 straight blade plug and 8 AWG internal wiring.
Q: Can I test my GenerLink system before a storm?
A: Yes. Refer to the operation manual for instructions on testing the GenerLink even when utility power is available.
Q: Why is there a buzzing sound coming from my surge device?
A: If your GenerLink has surge protection, the buzzing noise indicates that the surge protection has absorbed a surge
and may need to be replaced.
info@globalpowerproducts.com
(800) 886-3837 | generlink.com
2160 Breckinridge Blvd,
Bldg. 100, Ste 125,
Lawrenceville, GA 30043