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Do you have a question about the Atom Pro 2 and is the answer not in the manual?

Questions and answers

Timothy Morgan
May 13, 2025

Can the battery in the Atom Pro 2 hearing aid be replaced?

1 comments:
Mr. Anderson
May 21, 2025

No, the battery in the OTC Atom Pro 2 hearing aid cannot be replaced. It uses built-in rechargeable lithium-ion batteries.

This answer is automatically generated

Peter O'Sullivan
April 15, 2025

My units are both completely non-responsive. No sound at all. neither sound level nor mode selection responds. Both units have new wax guards.

1 comments:
Mr. Anderson
April 15, 2025

If both OTC Atom Pro 2 units are completely non-responsive with no sound, a likely issue is ear wax clogging the screens. The hearing aids lack easily cleanable screens, and wax buildup can block sound and damage the device. If enough wax enters, the hearing aids may stop working entirely. Replacing the wax guards regularly can help prevent this.

This answer is automatically generated

Kip Doran
March 10, 2025

ear bud Charging lights start out both red then go out(black) in 15 seconds They never go green

1 comments:
Mr. Anderson
March 10, 2025

The charging lights on the OTC Atom Pro 2 earbuds start red and then go out without turning green because the charging case must be plugged in for the hearing aids to charge. If the case is not connected to power, the hearing aids may not fully charge, causing the lights to turn off instead of transitioning to green.

This answer is automatically generated

tim lindow
January 27, 2025

do you need to wear both buds at same time or you get by with one?

1 comments:
Mr. Anderson
February 10, 2025

Yes, you can use the OTC Atom Pro 2 with just one earbud. The devices are designed to be worn in each ear, but if you have mild to moderate hearing loss in one ear, you can wear only one and adjust the volume settings accordingly.

This answer is automatically generated

Barbara
July 9, 2025

Is there a video for use of this product

Kim
May 19, 2025

Is there an app that can be put on the phone for the Audien Atom Pro 2 to make it easier to adjust the settings?

Pops
May 13, 2025

are all wax guards for the end of the Atom Pro 2 the same/interchangable?

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Summary of Contents for OTC Atom Pro 2

  • Page 2 Atom Pro 2...
  • Page 3 It’s time to hear again.
  • Page 4: Table Of Contents

    T A B L E O F C O N T E N T S Device Diagram Package Contents Setting Up Your Device     F itting Your Ear Domes Adjusting The Volume Switching The Listening Mode First Use Inserting Into Ear Powering ON/OFF Charging Indicator Lights Charging Your Device...
  • Page 5: Device Diagram

    DEVICE DIAGRAM Ear Dome Charging Contact Point Microphone Pull Wire Volume/Mode Adjustment Button...
  • Page 6 Left Hearing Aid Right Hearing Aid Indicator Light Indicator Light Charging Case Charging Contact Point Charging Case Indicator Light...
  • Page 7: Package Contents

    P A C K A G E C O N T E N T S...
  • Page 8: Setting Up Your Device

    SETTING UP YOUR DEVICE Fitting Your Ear Domes Your Audien Atom Pro 2 comes with small, medium and large sizes of Ear Domes. To remove an Ear Dome from your device, simply pull with enough force until it pops off.
  • Page 9: Adjusting The Volume

    SETTING UP YOUR DEVICE Adjusting The Volume Pressing the button on the back Click the button to change volume levels Level 1 1 beep of the hearing aid adjusts the Level 2 2 beeps volume. The hearing aid will Level 3 3 beeps beep for each volume setting.
  • Page 10: Switching The Listening Mode

    Switching The Listening Mode To change listening modes on M1 Conversation 1 Boop your Atom Pro 2, press and hold M2 Restaurant 2 Boops the volume button for 3 seconds M3 TV 3 Boops or until you hear a lower toned...
  • Page 11: First Use

    SETTING UP YOUR DEVICE First Use When first using the Atom Pro 2, be sure to start on the default volume setting or lower, which is volume setting 3. This will ensure the safest and most effective use of the device.
  • Page 13: Inserting Into Ear

    SETTING UP YOUR DEVICE Inserting Into Ear The Audien Atom Pro 2 can be worn differently depending on the user’s ear canal shape. Neither device is LEFT or RIGHT ear specific, ensuring a universal fit. Try inserting it into your ear:...
  • Page 14: Powering On/Off

    Powering ON/OFF The Atom Pro 2 does not have an ON/OFF switch. The device will automatically power off and begin charging when placed into the Charging Case. The first time you use the Charging Case, press the button on the back. This action lets you monitor the battery level of both the Charging Case and the hearing aids.
  • Page 15: Charging Indicator Lights

    SETTING UP YOUR DEVICE Charging Indicator Lights The outside lights of the Charging Case glow when it is plugged into power. The inside left and right Hearing Aid Indicator lights glow red while charging, then glow green when fully charged. The Charging Case will support up to three additional hearing aid charging cycles.
  • Page 16 Locate the USB-C charging port on the bottom of the Charging Case.
  • Page 17: Charging Your Device

    CHARGING YOUR DEVICE Charging Your Device CHARGE TIME: 4 HOURS Plug the USB-C cable into the charging port and connect the Wall Adapter to an outlet. Note: When the Charging Case is connected to power, the UV light will power on for 5 minutes to disinfect the units.
  • Page 18 The 4 lights on the outside of the case are the Charging Indicator Red light = Hearing aid is not fully charged yet. Lights, and show the battery life Green light = Hearing aid is fully charged. of the Atom Pro 2. Purple light = UV sterilization.
  • Page 19 Cleaning Your Device Locate the Cleaning Brush from the accessory box. Remove the Ear Domes from your Atom Pro 2. Use the Cleaning Brush to remove wax, dirt or any debris from both the Ear Domes. Clean the Charging Contact points often. Do not use water.
  • Page 20: Replacing The Wax Guard

    Use the A end of the Wax Guard Re- Flip the tool over, then use the B end placement Tool to remove the old Wax of the Wax Guard Replacement Tool to Guard from your Audien Atom Pro 2. install a new Wax Guard in.
  • Page 21: Uv Sterilization

    CLEANING YOUR DEVICE UV Sterilization Plug in your USB-C Charing Cable and open the Charging Case. When the Charging Case is connected to power, the UV light will power on for 5 minutes to disinfect the units, then it will automatically turn off.
  • Page 22: Troubleshooting

    Feedback/Whistling • To resolve this, lower the volume and increase it slowly. • You may be accidentally putting pressure or obstructing the microphone when fitting the device. Do not worry. Once the device is secure in your ear, remove your hands and the whistling will stop. •...
  • Page 23: Need Help

    TROUBLESHOOTING Need Help? If you are still experiencing issues with your device & require assistance, contact the Audien Hearing support team by visiting: AudienHearing.com/support...
  • Page 24: Technical Specifications

    For additional specifications, go to: audienhearing.com/pages/atompro2-manual...

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