Warranties
Domestic Warranty Periods: Applies to domestic uses and applications of Fienza® products, such as private
residential dwellings and retirement villages.
Commercial Warranty Periods: Applies to commercial uses and applications of Fienza® products, including, but
not limited to: restaurants; hotels; hospitals and healthcare facilities; public amenities; and commercial premises.
Product Component
Residential
5 years replacement parts or product,
LED Mirrors
1 year labour
Spare Parts
1 year replacement parts or product
Note: Does not include labour.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to
a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
Warranty Conditions
Installation has been carried out by a licensed tradesperson in accordance with all applicable Building, Plumbing
●
and Electrical codes, and Federal, State, or Local Government Regulations in accordance with AS/NZS 3500
Plumbing & Drainage, AS/NZS 6400 Water Efficient Products, and AS/NZS 3000 Electrical standards for any
installations to which these standards apply.
All maintenance and adjustments to the product after the installation have been carried out by a licensed
●
tradesperson.
All care and cleaning instructions have been adhered to as prescribed.
●
All goods of substandard quality manufacture (excluding imperfections permitted within AS1976 - Vitreous China
●
used in Sanitary Applications) will be credited or replaced by Fienza when advised within the warranty period,
subject to prior inspection and agreement.
Proof of purchase is required for warranty claims.
●
Warranty Limitations
To the extent permitted under the Trade Practices Act and other relevant legislation, Fienza's liability is limited to:
the cost of replacing the goods; or, the cost of obtaining equivalent goods; or, the cost of having the goods repaired.
Fienza is not responsible for any lack of operation or performance of goods (or any loss or damage) where goods
are used or adapted for use with other goods not supplied by Fienza. It is the responsibility of the customer and
installer before installation to ensure that all components are correct and free of obvious visible faults. Fienza is not
responsible for the labour and rectification costs incurred in this circumstance.
Conditions for On-Site Warranty Service Calls
Fienza will charge a service fee for each visit to an installation by its technician where it is determined that the fault
is due to poorly executed or unlicensed installation work or where the product is not a genuine Fienza product or
where the product is outside the warranty period. This may be paid in advance by credit card over the phone to a
Fienza technician attending the site and will be refunded if the Fienza product is found to be at fault.
PLEASE LEAVE THIS MANUAL WITH THE END USER
For warranty support, please contact Fienza
15 Walter Cres, Lawnton QLD 4501 | PO Box 5381, Brendale QLD 4500
P 07 3490 6700
F 07 3490 6719
E help@fienza.com.au
Commercial
1 year replacement parts or product,
1 year labour
1 year replacement parts or product
Updated: 24/04/2024
ABN 76 136 411 311
Framed LED
MIRRORS
REBA
BEFORE INSTALLATION: CHECK ALL PARTS OF PRODUCT THOROUGHLY. INSTALLATION IS
Demister
ACCEPTANCE OF GOODS AND WILL VOID WARRANTY. MIRRORS ARE FRAGILE. TAKE EXTRA
CARE WHILE TRANSPORTING AND HANDLING GOODS.
I N S TA L L AT I O N G U I D E
EMPIRE
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