KX-TG7331BX//KX-TGA731BX 1 Safety Precautions 1.1. For Service Technicians • Repair service shall be provided in accordance with repair technology information such as service manual so as to pre- vent fires, injury or electric shock, which can be caused by improper repair work. 1.
KX-TG7331BX//KX-TGA731BX 2.2.1. Suggested PbF Solder There are several types of PbF solder available commercially. While this product is manufactured using Tin, Silver, and Copper (Sn+Ag+Cu), you can also use Tin and Copper (Sn+Cu) or Tin, Zinc, and Bismuth (Sn+Zn+Bi). Please check the manufacturer’s specific instructions for the melting points of their products and any precautions for using their product with other materials.
KX-TG7331BX//KX-TGA731BX 3 Specifications Note: • Design and specifications are subject to change. Note for Service: • Operation range: Up to 300 m outdoors, Up to 50 m indoors, depending on the condition. • Analog telephone connection: Telephone Line...
KX-TG7331BX//KX-TGA731BX 4.2. Circuit Operation (Base Unit) 4.2.1. Outline Base Unit consists of the following ICs as shown in Block Diagram (Base Unit) (P.7). • DECT BBIC (Base Band IC): IC7 - Handling all the audio, signal and data processing needed in a DECT base unit - Controlling the DECT specific physical layer and radio section (Burst Module Controller section) - ADPCM code filter for speech encoding and speech decoding (DSP section) - Echo-cancellation and Echo-suppression (DSP section)
Page 9
KX-TG7331BX//KX-TGA731BX 4.2.2. Power Supply Circuit The power is supplied to the DECT BBIC, RF Module, EEPROM and Charge Contact from AC Adaptor (+6.5 V) as shown in Fig.101. The power supply is as follows; • DECT BBIC (IC7): DC Jack (+6.5 V) → IC1 → IC7 DC Jack (+6.5 V) →...
Page 10
KX-TG7331BX//KX-TGA731BX 4.2.3. Telephone Line Interface <Function> • Bell signal detection • Clip signal detection • ON/OFF hook circuit Bell & Clip (: Calling Line Identification Presentation: Caller ID) signal detection: In the standby mode, Q3 is open to cut the DC loop current and decrease the ring load. When ring voltage appears at the L1T (A) and L1R (B) leads (when the telephone rings), the AC ring voltage is transferred as follows;...
In that case, by recharging the battery as mentioned above, you will get a correct indication of the battery strength. 6.2.3. Battery Level 6.2.4. Panasonic Ni-MH Battery Performance (supplied batteries) See For Service Hint (P.24)
KX-TG7331BX//KX-TGA731BX *1 The item will not be reset when pressing key of the handset. Refer to How to Clear User Setting (P.31). *2 The item will not be reset when pressing keys. Refer to How to Clear User Setting (P.31). *3 If you program these settings using one of the handsets, you do not need to program the same item using another handset.
KX-TG7331BX//KX-TGA731BX 7.3. Copying Phonebook Entries You can copy phonebook entries to the phonebook of another compatible Panasonic handset. 7.3.1. Copying All Entries 7.4. Dialling Mode...
KX-TG7331BX//KX-TGA731BX 8 Service Mode 8.1. Engineering Mode 8.1.1. Base Unit...
Page 26
KX-TG7331BX//KX-TGA731BX Frequently Used Items (Base Unit) ex.) Items Address Default Data New Data Remarks C-ID (FSK) sensitivity 04 D6 01 (6 dB up) 02 (12 dB up) When hex changes from “00” to “01” or “02”, gain increases by 6 dB or 12 dB. C-ID (DTMF) sensitivity 04 E4 60 (6 dB up)
Page 28
KX-TG7331BX//KX-TGA731BX Frequently Used Items (Handset) ex.) Items Address Default Data New Data Possible Adjusted Possible Adjusted Remarks Value MAX (hex) Value MIN (hex) Sending level 00 06 Adjusted value Given value (*2) Receiving level 00 07 Adjust value Given value (*3) Battery Low 00 04...
KX-TG7331BX//KX-TGA731BX 8.2. Copying Phonebook Items when Repairing You can copy the handset phonebook to another (compatible Panasonic) handset. This will help to save the original phonebook data which the customer has registered. Available models: KX-TG7331/7341 Refer to the following procedures.
Page 30
KX-TG7331BX//KX-TGA731BX Note: • BS=Base Unit , HS=Handset • If the max number of handsets are already registered to the base unit, a new handset cannot be registered. • To register the handset, refer to Registering a Handset to the Base Unit (P.19) •...
KX-TG7331BX//KX-TGA731BX 8.3. How to Clear User Setting Units are reset to the Factory settings by this operation (Erase recorded Voice messages*, stored Phone numbers, Caller list and etc.) Note: • Some menus are not reset. Refer to Operating Instructions (P.18). •...
KX-TG7331BX//KX-TGA731BX 9 Troubleshooting Guide 9.1. Troubleshooting Flowchart Flow Chart Cross Reference: Check Power (P.33) Bell Reception (P.43) Check Battery Charge (P.34) Check Link (P.35) Check the RF part (P.39) Check Handset Transmission (P.42) Check Handset Reception (P.42) Signal Route (P.14) Check Caller ID (P.42)
Page 33
KX-TG7331BX//KX-TGA731BX 9.1.1. Check Power 9.1.1.1. Base Unit Is the AC Adaptor inserted into AC outlet? (*1) Cross Reference: Note: Power Supply Circuit (P.9) (*1) Refer to Specifications (P.6) for part number and supply voltage of AC Adaptor. 9.1.1.2. Handset...
Page 34
KX-TG7331BX//KX-TGA731BX Cross Reference: Power Supply Circuit/Reset Circuit (P.12) 9.1.2. Check Battery Charge 9.1.2.1. Base Unit Cross Reference: Charge Circuit (P.12) 9.1.2.2. Handset Cross Reference: Check Power (P.33) Charge Circuit (P.12) 9.1.2.3. Charger Unit Cross Reference: Charge Circuit (P.12)
Page 35
KX-TG7331BX//KX-TGA731BX 9.1.3. Check Link 9.1.3.1. Base Unit Note: (*1) Refer to Troubleshooting by Symptom (Base Unit and Charger Unit) (P.44) Cross Reference: Check Point (Base Unit) (P.44) Power Supply Circuit (P.9)
Page 36
KX-TG7331BX//KX-TGA731BX Cross Reference: Check Point (Base Unit) (P.44)
Page 37
KX-TG7331BX//KX-TGA731BX 9.1.3.2. Handset Note: (*1) Refer to Troubleshooting by Symptom (Handset) (P.48) Cross Reference: Check Point (Handset) (P.48) Power Supply Circuit/Reset Circuit (P.12)
Page 38
KX-TG7331BX//KX-TGA731BX Cross Reference: Check Point (Handset) (P.48)
Page 39
KX-TG7331BX//KX-TGA731BX 9.1.4. Check the RF part 9.1.4.1. Finding out the Defective part After All the Checkings or Repairing 1. Re-register the checked Handset to the checked Base Unit, and Regular HS to Regular BU. Note: If you need to register a handset, refer to Registering a Handset to the Base Unit (P.19)
Page 40
KX-TG7331BX//KX-TGA731BX 9.1.4.2. RF Check Flowchart Each item (1 ~ 3) of RF Check Flowchart corresponds to Check Table for RF part (P.41). Please refer to the each item. Note: (*1) Base unit - refer to (G) of Check Point (Base Unit) (P.44) Handset - refer to (H) of Check Point (Handset) (P.48)
Page 41
KX-TG7331BX//KX-TGA731BX 9.1.4.3. Check Table for RF part Item BU (Base Unit) Check HS (Handset) Check Link Confirmation Normal 1. Register Regular HS to BU (to be 1. Register HS (to be checked) to Regular checked). HS, BU Mode: [Normal mode] 2.
Page 42
KX-TG7331BX//KX-TGA731BX 9.1.5. Check Handset Transmission Cross Reference: Signal Route (P.14) 9.1.6. Check Handset Reception Cross Reference: How to Check the Speaker or Receiver (P.67). Signal Route (P.14) 9.1.7. Check Caller ID Cross Reference: Signal Route (P.14)
Page 43
KX-TG7331BX//KX-TGA731BX 9.1.8. Bell Reception 9.1.8.1. Base Unit 9.1.8.2. Handset Cross Reference: Telephone Line Interface (P.10) Check Link (P.35) How to Check the Speaker or Receiver (P.67)
KX-TG7331BX//KX-TGA731BX 9.2. Troubleshooting by Symptom (Base Unit and Charger Unit) If your unit has below symptoms, follow the instructions in remedy column. Remedies depend on whether you have DECT tester (*1) or not. Note: (*1) A general repair is possible even if you don’t have the DECT tester because it is for confirming the levels, such as Acoustic level in detail.
Page 45
KX-TG7331BX//KX-TGA731BX Items Check Procedure Check or Point Replace Parts (H)* Hookswitch Check with 1. Connect Telephone Socket to Tel-simulator which is connected with 600 Ω. L1, L2, Q3, R14, DC Characteristics 2. Set line voltage to 48 V and line current to 40mA at off-hook condition of nor- R15, Q4, R16, mal telephone.
Page 46
KX-TG7331BX//KX-TGA731BX Items Check Procedure Check or Point Replace Parts (M)* Frequency Drift Confir- Follow steps 1 to 6 of (J). IC7, L104, mation ANTI_TP 7.Confirm that the frequency drift is < ± 20 kHz/ms. C101, C106, C102, C109, R65, R66, DA1, R802~R807, C837, C826, C822, C820,...
Page 47
KX-TG7331BX//KX-TGA731BX Items Check Procedure Check or Point Replace Parts (P)* Power RAMP Confirma- Follow steps 1 to 6 of (J). IC7, L104, tion 7.Confirm that Power RAMP is matching. C101, C106, C102, C109, R65, R66, DA1, R802~R807, C837, C826, C822, C820, C832, C833, C63, Q401, C402, C105,...
KX-TG7331BX//KX-TGA731BX 9.3. Troubleshooting by Symptom (Handset) If your unit has below symptoms, follow the instructions in remedy column. Remedies depend on whether you have DECT tester (*1) or not. Note: (*1) A general repair is possible even if you don’t have the DECT tester because it is for confirming the levels, such as Acoustic level in detail.
Page 49
KX-TG7331BX//KX-TGA731BX Items Check Procedure Check or Point Replace Parts (E) Charge Detection (OFF) 1. Stop supplying 3.5 V to CHG (+) and CHG (-). IC1, Q4 Q9, Check 2. Confirm the indication of “charging” has been cleared. D7, D8, L4, L5, R6, R7, F1, C1, C3, R2, R30, R31, R8,...
Page 50
KX-TG7331BX//KX-TGA731BX Items Check Procedure Check or Point Replace Parts (J)* Modulation Check and Follow steps 1 to 3 of (I). IC1, Adjustment 4.Confirm that the B-Field Modulation is -370±30/ +370±30 kHz/div & Modulated C808~C814, width 690 kHz using data type Fig 31. L802~L804, C825, C834, C819, IC801,...
Page 51
KX-TG7331BX//KX-TGA731BX Items Check Procedure Check or Point Replace Parts (N)* Power RAMP Confirma- Follow steps 1 to 3 of (I). IC1, tion 4.Confirm that Power RAMP is matching. C808~C814, L802~L804, C825, C834, C819, IC801, R107, R108, C117, C118, C841, C125, C842, DA1, C801~C804, D801,D802,...
KX-TG7331BX//KX-TGA731BX 11 Measurements and Adjustments 11.1. The Setting Method of JIG (Base Unit) 11.1.1. Preparation 11.1.1.1. Equipment Required • DECT tester: Rohde & Schwarz, CMD 60 is recommended. • Frequency counter: It must be precise enough to measure intervals of 1 Hz (precision; ±4 ppm). Hewlett Packard, 53131A is recommended.
Page 58
KX-TG7331BX//KX-TGA731BX 11.1.2.2. Batch file Setting Note: • “****” varies depending on the country. 11.1.2.3. Commands See the table below for frequently used commands. Command name Function Example rdeeprom Read the data of EEPROM Type “rdeeprom 00 00 FF”, and the data from address “00 00”...
KX-TG7331BX//KX-TGA731BX 11.2. Adjustment Standard (Base Unit) When connecting the simulator equipments for checking, please refer to below. 11.2.1. Bottom View 6.3 V 47 F CHARGE- CHARGE+ LINE_DC Note: (A) - (R) is referred to Check Point (Base Unit) (P.44)
KX-TG7331BX//KX-TGA731BX 11.3. Adjustment Standard (Charger Unit) When connecting the simulator equipment for checking, please refer to below. 11.3.1. Bottom View Digital Volt Meter /2 W DC POWER DC 6.5 V Note: (A) is referred to Check Point (Charger Unit) (P.47)
KX-TG7331BX//KX-TGA731BX 11.4. The Setting Method of JIG (Handset) 11.4.1. Preparation 11.4.1.1. Equipment Required • DECT tester: Rohde & Schwarz, CMD 60 is recommended. • Frequency counter: It must be precise enough to measure intervals of 1 Hz (precision; ±4 ppm). Hewlett Packard, 53131A is recommended.
Page 62
KX-TG7331BX//KX-TGA731BX 11.4.2.2. Batch file Setting Note: • “*****” varies depending on the country. 11.4.2.3. Commands See the table below for frequently used commands. Command name Function Example rdeeprom Read the data of EEPROM Type “rdeeprom 00 00 FF”, and the data from address “00 00”...
KX-TG7331BX//KX-TGA731BX 11.5. Adjustment Standard (Handset) When connecting the simulator equipments for checking, please refer to below. 11.5.1. Component View Note: (A) - (Q) is referred to Check Point (Handset) (P.48)
KX-TG7331BX//KX-TGA731BX 11.6. Things to Do after Replacing IC or X'tal Cautions: Some of the content on this page may not apply to models from some countries. 11.6.1. Base Unit Before making the following adjustment, ensure you have carried out PC Setting (P.57) in The Setting Method of JIG (Base Unit).
Page 65
KX-TG7331BX//KX-TGA731BX 11.6.2. Handset Before making the following adjustment, ensure you have carried out PC Setting (P.61) in The Setting Method of JIG (Hand- set). Items Necessary Adjustment BBIC (FLASH type) Programs for Voice processing, interface for RF 1. Make sure to connect the JIG cable, then detach the DC (IC1) and EEPROM Power.
KX-TG7331BX//KX-TGA731BX 11.8. How to Check the Speaker or Receiver 1. Prepare the digital voltmeter, and set the selector knob to ohm meter. 2. Put the probes at the speaker (receiver) terminals as shown below. 11.9. Frequency Table (MHz) BASE UNIT HANDSET Channel No Transmit Frequency...
KX-TG7331BX//KX-TGA731BX 12.3. How to Replace the Flat Package IC Even if you do not have the special tools (for example, a spot heater) to remove the Flat IC, with some solder (large amount), a soldering iron and a cutter knife, you can easily remove the ICs that have more than 100 pins. 12.3.1.
Page 73
KX-TG7331BX//KX-TGA731BX 12.3.3. How to Install the IC 1. Temporarily fix the FLAT PACKAGE IC, soldering the two marked pins. *Check the accuracy of the IC setting with the corresponding soldering foil. 2. Apply flux to all pins of the FLAT PACKAGE IC. 3.
KX-TG7331BX//KX-TGA731BX 12.4. How to Replace the LLP (Leadless Leadframe Package) IC 12.4.1. Preparation • PbF (: Pb free) Solder • Soldering Iron Tip Temperature of 700°F ± 20°F (370°C ± 10°C) Note: We recommend a 30 to 40 Watt soldering iron. An expert may be able to use a 60 to 80 Watt iron where someone with less experience could overheat and damage the PCB foil.
Page 75
KX-TG7331BX//KX-TGA731BX 12.4.4. How to Install the IC 1. Place the solder a little on the land where the radiation GND pad on IC bottom is to be attached. 2. Place the solder a little on the land where IC pins are to be attached, then place the IC. Note: •...
KX-TG7331BX//KX-TGA731BX 13 Schematic Diagram 13.1. For Schematic Diagram 13.1.1. Base Unit (Schematic Diagram (Base Unit_Main)) Notes: 1. DC voltage measurements are taken with voltmeter from the negative voltage line. 2. The schematic diagrams may be modified at any time with the development of new technology. 13.1.2.
(*1) This cable is fixed by welding. Refer to How to Replace the Handset LCD (P.56). (*2) The rechargeable Ni-MH battery HHR-4MPT is available through sales route of Panasonic. (*3) Attach the spacer (No. 123) to the exact location described above.
KX-TG7331BX//KX-TGA731BX 15.5. Replacement Part List Safety Ref. Part No. Part Name & Description Remarks 1. RTL (Retention Time Limited) PNBC1242Z2 BUTTON, (for ABS-HB KX-TG7331BXM) Note: PNBC1242Z1 BUTTON, (for ABS-HB The “RTL” marking indicates that its Retention Time is KX-TG7331BXT) Limited. PNJK1026Y KEYBOARD SWITCH...
Page 98
KX-TG7331BX//KX-TGA731BX Safety Ref. Part No. Part Name & Description Remarks Safety Ref. Part No. Part Name & Description Remarks L802 G1C2N7Z00009 COIL R208 ERJ2GEJ222 2.2k L803 G1C4N7Z00006 COIL R209 ERJ2GEJ222 2.2k L804 G1C3N3Z00007 COIL R210 ERJ2GEJ105X L805 G1C1N0Z00002 COIL R301 ERJ3GEYJ221 (COMPONENTS PARTS) R302...
Page 99
KX-TG7331BX//KX-TGA731BX 15.5.2. Handset Safety Ref. Part No. Part Name & Description Remarks 15.5.2.1. Cabinet and Electrical Parts C204 ECUE1A104KBQ 0.1 C205 ECUE1A104KBQ 0.1 C206 ECUE1H102KBQ 0.001 C207 ECUE1A104KBQ 0.1 Safety Ref. Part No. Part Name & Description Remarks C208 ECUE1A104KBQ 0.1 C209 ECUE1H100DCQ 10p PNGP1001Z8...
Page 100
KX-TG7331BX//KX-TGA731BX 15.5.2.2. Main P.C.Board Parts Safety Ref. Part No. Part Name & Description Remarks Note: ERJ2GE0R00 (*1) Reconfirm the model No. written on the handset’s name ERJ2GE0R00 plate when replacing PCB100. Because the model No. of ERJ2GEJ102 the optional handset may differ from the included handset. ERJ2GE0R00 (*2) When replacing IC1, IC3 or X1, make the adjustment ERJ2GE0R00...
Page 101
KX-TG7331BX//KX-TGA731BX 15.5.3. Charger Unit Safety Ref. Part No. Part Name & Description Remarks 15.5.3.1. Cabinet and Electrical Parts ECUV1A105KBV 1 ECUV1A105KBV 1 ECUV1A105KBV 1 PQCUV0J106KB 10 Safety Ref. Part No. Part Name & Description Remarks PQCUV0J106KB 10 ECUE1H100DCQ 10p PNLC1001ZB CHARGER UNIT ASS'Y ECUE1H100DCQ 10p without NAME PLATE...
Page 102
KX-TG7331BX//KX-TGA731BX Safety Ref. Part No. Part Name & Description Remarks PNPK1595Z GIFT BOX 15.5.4.2. KX-TGA731BXB/BXF/BXS Safety Ref. Part No. Part Name & Description Remarks A101 PQLV209BXU AC ADAPTOR A102 PNQX1170Z INSTRUCTION BOOK (for English) (*1) A103 PNQX1171Z INSTRUCTION BOOK (for Arabic) (*1) A104 PNQX1172Z...
Need help?
Do you have a question about the KX-TG7331 and is the answer not in the manual?
Questions and answers