Samsung HW-Q65C User Manual
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Samsung HW-Q65C User Manual

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User guide
HW-Q65C
Thank you for purchasing this Samsung product.
To receive more complete service, please register your product at www.samsung.com

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Questions and answers

Roy
March 9, 2025

How do you add the sound bar system to the SmartThings app?

0
1 comments:
Mr. Anderson
March 9, 2025

To add the Samsung HW-Q65C soundbar system to the SmartThings app, follow these steps:

1. Open the SmartThings app on your mobile device.
2. Tap on the ( → ) menu in the app.
3. Enable “Tap View, Tap Sound” to allow the function to work when the mobile device moves close to the soundbar.

Notes:
- Ensure the SmartThings app is updated to the latest version.
- The Tap Sound function may not work if the mobile device is in power-saving mode.
- Avoid placing electronic devices near the soundbar that may cause radio interference.

This will allow you to connect and control the HW-Q65C soundbar using the SmartThings app.

This answer is automatically generated

0
Jerry and Susan L Teutscher
March 8, 2025

HOW MANY WATTS

0
1 comments:
Mr. Anderson
March 8, 2025

The Samsung HW-Q65C has a maximum output power of 460 watts.

This answer is automatically generated

0
Melanie Roe
June 8, 2025

My subwoofer constantly blinks blue will not connect

0
Keith Huffman
March 6, 2025

the manual says I have a sync control to sink sound and lips, but it does not show up

0

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Summary of Contents for Samsung HW-Q65C

  • Page 1 User guide HW-Q65C Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com...
  • Page 2 Samsung products and recycling Refer to the table below for an explanation of WARNING! Never dispose of batteries in a fire symbols which may be on your Samsung product. because they may explode. Do not dissemble, crush, puncture, heat, burn or reuse batteries.
  • Page 3 Or call, 1‐800‐SAMSUNG instructions, may cause harmful interference to WARNING: Cancer and Reproductive Harm radio communications. However, there is no - www.P65Warnings.ca.gov.
  • Page 4 PRECAUTIONS 8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce 1. Ensure that the AC power supply in your heat. house complies with the power 9. Do not hinder in any way the safety purpose requirements listed on the identification of the polarized or grounding-type plug.

  • Page 5: Table Of Contents

    CONTENTS Checking the Components Product Overview Front Panel / Top Panel of the Soundbar ------------------------- Bottom Panel of the Soundbar ------------------------- Using the Remote Control Inserting Batteries before using the Remote Control (AAA batteries X 2) ------------------------- How to Use the Remote Control ------------------------- Using the Hidden Buttons (Buttons with more than one function) -------------------------...
  • Page 6 Connecting a USB drive Connecting a Mobile Device Connecting via Bluetooth ------------------------- Using Tap Sound ------------------------- Installing the Wall Mount Installation Precautions ------------------------- Wallmount Components ------------------------- Installing the Soundbar in front of TV Software Update USB Update ------------------------- Reset ------------------------- Troubleshooting License Open Source License Notice...

  • Page 7: Checking The Components

    • For more information about the power supply and power consumption, refer to the label attached to the product. (Label: Bottom of the Soundbar Main Unit) • To purchase additional components or optional cables, contact a Samsung Service Center or Samsung Customer Care.

  • Page 8: Product Overview

    02 PRODUCT OVERVIEW Front Panel / Top Panel of the Soundbar Top Panel Display Displays the product’s status and current mode. (Power) Button Turns the power on and off. • Auto Power Down Function The unit turns off automatically in the following situations: –...

  • Page 9: Bottom Panel Of The Soundbar

    • When you turn on this unit, there will be a 4 to 5 second delay before it produces sound. • If you hear sounds from both the TV and Soundbar, go to the Settings menu for the TV audio and change the TV speaker to External Speaker.

  • Page 10: Using The Remote Control

    03 USING THE REMOTE CONTROL Inserting Batteries before using the Remote Control (AAA batteries X 2) Slide the back cover in the direction of the arrow until it is completely removed. Insert 2 AAA batteries (1.5V) so that their orientation is correct. Slide the back cover back into position.
  • Page 11 WOOFER SOUND By pressing the button, you can adjust the volume of the each speaker. MODE TONE CH LEVEL • Press the button to select CENTER LEVEL and then adjust the volume between -6~+6 CONTROL by using the Up/Down buttons. CH LEVEL •...
  • Page 12 Press the indicated areas to select Up/Down/Left/Right. Up/Down/ PAIR Left/Right Press Up/Down/Left/Right on the button to select or set functions. SOUND MODE • Repeat To use the Repeat function in “USB” mode, press the Up button. • Music Skip WOOFER Press the Right button to select the next music file.

  • Page 13: Using The Hidden Buttons (Buttons With More Than One Function)

    SOUND MODE WOOFER SOUND WOOFER MODE TONE CH LEVEL CONTROL (BASS) LEVEL Push the button up or down to adjust the level of the woofer (bass) to -12 or between -6 to +6. To set the woofer (bass) volume level to 0 (Default), press the button. WOOFER By pressing the button, you can adjust the volume of the treble or bass sound.

  • Page 14: Output Specifications For The Different Sound Effect Modes

    Output specifications for the different sound effect modes Output With Subwoofer & Effect Input With Subwoofer Only Wireless Rear Speaker 2.0 ch 3.1 ch 5.1 ch SURROUND 5.1 ch 3.1 ch 5.1 ch SOUND Dolby Atmos® 3.1 ch 5.1 ch 2.0 ch 3.1 ch 5.1 ch GAME 5.1 ch 3.1 ch 5.1 ch...

  • Page 15: Adjusting The Soundbar Volume With A Tv Remote Control

    • Set the TV speaker to External Speaker to use this function. • Manufacturers supporting this function: Samsung, VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, Hisense, RCA 1. Turn Off the Soundbar. 2. Push up and hold the WOOFER button for 5 seconds.

  • Page 16: Connecting The Soundbar

    04 CONNECTING THE SOUNDBAR Connecting Electrical Power Use the power components to connect the Subwoofer and Soundbar to an electrical outlet in the following order: • For more information about the required electrical power and power consumption, refer to the label attached to the product.
  • Page 17 Manually connecting the Subwoofer if automatic connection fails Before performing the manual connection procedure below: • Check whether the power cables for the Soundbar and subwoofer are connected properly. • Make sure that the Soundbar is turned on. 1. Press and hold ID SET on the rear of the subwoofer for at least 5 seconds. •...
  • Page 18 Red and blue See the contact information Blinking Malfunction for the Samsung Service Center in this manual. NOTES • Before moving or installing this product, be sure to turn off the power and disconnect the power cord. • If the main unit is powered off, the wireless subwoofer will go into stand-by mode and the STANDBY LED on the rear of the sub-woofer will turn red after blinking blue several times.

  • Page 19: Connecting An Swa-9100 To Your Soundbar

    Connecting an SWA-9100 to your Soundbar Expand to true wireless surround sound by connecting the Samsung Wireless Rear Speaker Kit (SWA-9100) to your Soundbar. 1. Connect the Wireless Receiver Module to 2 Surround Speakers Use the speaker cables to connect the two surround sound speakers to the Wireless Receiver Module.
  • Page 20 • The ID SET message appears on the display of the Soundbar for a moment, and then it disappears. • The Soundbar will automatically power on when ID SET is complete. ID SET SAMSUNG logo is on the top 5 Sec CAUTION •...
  • Page 21 Connection failure SURROUND SPEAKERS OUT (Red) SPEAKER IMPEDANCE : 3 5 Sec SURROUND SPEAKERS OUT ID SET SPEAKER IMPEDANCE : 3 ID SET 2. Repeat steps 3 through 4. POWER Others Errors Contact a Samsung Service Center. POWER ENG - 21...

  • Page 22: Connecting To A Tv

    05 CONNECTING TO A TV Method 1. Connecting with HDMI Connecting the TV that supports HDMI ARC/eARC (Audio Return Channel/ Enhanced Audio Return Channel) CAUTION • When both the HDMI cable and optical cable are connected, the HDMI signal is received first. •...
  • Page 23 • To connect with eARC, the eARC function in the TV menu should be set to On. Refer to the TV user manual for details on setting. (e.g. Samsung TV : Home ( ) → Menu → Settings ( ) →...

  • Page 24: Method 2. Connecting Using An Optical Cable

    Method 2. Connecting using an Optical Cable Pre-connection Checklist • When both the HDMI cable and optical cable are connected, the HDMI signal is received first. • When you use an optical cable and the terminals have covers, be sure to remove the covers. Bottom of the Soundbar Optical Cable (not supplied)
  • Page 25 Using the Q-Symphony Function For Q-Symphony, the Soundbar syncs with a Samsung TV to output sound through two devices for optimum surround effect. When the Soundbar is connected, the menu, “TV+Soundbar” appears under the Sound Output menu of the TV. Select the corresponding menu.

  • Page 26: Method 3. Connecting Via Bluetooth

    Method 3. Connecting via Bluetooth When a TV is connected using Bluetooth, you can hear stereo sound without the hassle of cabling. • Only one TV can be connected at a time. BT PAIRING The initial connection 1. Press the PAIR button on the remote control to enter the “BT PAIRING”...
  • Page 27 Disconnecting the Soundbar from the TV Press the (Source) button on the top panel or on the remote control and switch to any mode but “BT”. • Disconnecting takes time because the TV must receive a response from the Soundbar. (The time required may differ, depending on the TV model.) •...

  • Page 28: Connecting An External Device

    06 CONNECTING AN EXTERNAL DEVICE Method 1. Connecting using an HDMI Cable (Capable of Dolby Atmos® decoding and playback) Pre-connection Checklist • If the Audio Output options include Secondary Audio, make sure Secondary Audio is set to Off. • Make sure that the content supports Dolby Atmos®. Bottom of the Soundbar HDMI HDMI OUT...

  • Page 29: Method 2. Connecting Using An Optical Cable

    Open the audio output options on the settings menu of your BD player or other device and make sure that “No Encoding” is selected for Bitstream. For example, on a Samsung BD Player, go to Home Menu → Sound → Digital Output and then select Bitstream (unprocessed).
  • Page 30 07 CONNECTING A USB DRIVE You can play music files located on USB drive through the Soundbar. USB port HDMI USB (5V 0.5A) HDMI TO TV (eARC/ARC) DC 24V DIGITAL AUDIO IN (OPTICAL) USB (5V 0.5A) 1. Connect the USB drive to the USB port on the bottom of the product. 2.
  • Page 31 Soundbar for more than 5 seconds to display “BT PAIRING”. 2. On your device, select “[AV]Samsung Soundbar Q6C-Series” from the list that appears. • When the Soundbar is connected to the Mobile device, [Mobile Device Name] → “BT” appears in the front display.
  • Page 32 If the device fails to connect • If you have an existing Soundbar (e.g., “[AV]Samsung Soundbar Q6C-Series”) on the list of speakers on the Mobile device, delete it. • Then repeat steps 1 and 2. What is the difference between BT READY and BT PAIRING? •...
  • Page 33 • A Bluetooth device may experience noise or malfunction under in the following conditions: – When the body is in contact with the signal transceiver on the Bluetooth device or Soundbar – In corners or when there is an obstacle in proximity, such as a wall or partition, where electrical changes may occur.
  • Page 34 (A device that is not currently playing will be disconnected.) • Only one Samsung TV, or 2 Bluetooth devices can be connected at the same time. • The Soundbar will be disconnected from Bluetooth devices when it receives a connection request from a Samsung TV.
  • Page 35 Tap the Soundbar with your mobile device to play audio from the mobile device through the Soundbar. • This function may not be supported, depending on the mobile device. • This function is only compatible with Samsung mobile devices with Android 8.1 or later. SmartThings App Top of the Soundbar TAP ...
  • Page 36 09 INSTALLING THE Wallmount Components WALL MOUNT Wall Mount Guide Installation Precautions • Install on a vertical wall only. (M4 x L10) • Do not install in a place with high Holder-Screw Screw temperature or humidity. • Verify whether the wall is strong enough to support the product’s weight.
  • Page 37 2. Align the Wall Mount Guide’s Center Line 5. Push a screw (not supplied) through each with the center of your TV (if you are Holder-Screw, and then screw each screw mounting the Soundbar below your TV), and firmly into a support screw hole. then fix the Wall Mount Guide to the wall using tape.
  • Page 38 10 INSTALLING THE 7. Install the Soundbar with the attached Bracket-Wall Mounts by hanging the SOUNDBAR IN Bracket-Wall Mounts on the Holder-Screws on the wall. FRONT OF TV Wall Place the Soundbar on a TV stand. 8. Slide the Soundbar down as shown below so that the Bracket-Wall Mounts rest securely on the Holder-Screws.
  • Page 39 Soundbar power cord. firmware update to fail. • When the latest version is installed, no 2. Go to (www.samsung.com) → search for the update is performed. model name from the customer support menu • Depending on the USB type, update may not option.
  • Page 40 Reset Top of the Soundbar INIT OK With the Soundbar on, press the (Volume) buttons on the top of the Soundbar at the same time for at least 5 seconds. “INIT OK” appears on the display and then the Soundbar is reset. CAUTION •...
  • Page 41 Refer to the instructions below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864). Soundbar does not turn on.
  • Page 42 → Sound Output → Bluetooth Speaker List) ; HDMI-CEC may not be activated on the TV. ; The automatic TV connection may be Turn on the CEC on the TV menu. (Samsung disabled. While the Soundbar is in “BT TV: Home ( ) →...
  • Page 43 ; When you turn off the Soundbar while registered trademarks owned by Bluetooth SIG, watching TV, power synchronization with Inc. and any use of such marks by Samsung the TV is disabled. First turn off the TV. Electronics Co., Ltd. is under license. Other trademarks and trade names are those of their respective owners.
  • Page 44 An engineer is called out to your home at models) your request and there is no defect in the – As an ENERGY STAR Partner, Samsung has product. determined that this product or product b. You bring the unit to a repair center and models meets the ENERGY STAR guideline for energy efficiency.
  • Page 45 -4°F to +113°F (-20°C to +45°C) Storage Humidity Range 5 % to 95 %, non-condensing Frequency range 20Hz~20kHz NOTES • Samsung Electronics Co., Ltd reserves the right to change the specifications without notice. • Weight and dimensions are approximate. ENG - 45...
  • Page 46 WITH PROOF OF PURCHASE AND/OR PROOF OF DELIVERY This SAMSUNG brand product, as supplied and distributed by SAMSUNG and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials and workmanship for a limited...
  • Page 47 QUESTIONS OR COMMENTS? Samsung Service Center  Web Site Address Samsung Electronics America, Inc. 1-800-SAMSUNG (726-7864) www.samsung.com/us/support 85 Challenger Road Ridgefi eld Park, NJ 07660 © 2024 Samsung Electronics Co., Ltd. All rights reserved.

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