Related Manuals for Motorola Avigilon AI NVR 2 Premium Plus
Summary of Contents for Motorola Avigilon AI NVR 2 Premium Plus
- Page 1 Avigilon AI NVR 2 Premium Plus Form H User Guide AINVR2-PRM-PLUS-FORM-H-200TB AINVR2-PRM-PLUS-FORM-H-240TB AINVR2-PRM-PLUS-FORM-H-280TB AINVR2-PRM-PLUS-FORM-H-360TB AINVR2-PRM-PLUS-FORM-H-400TB...
- Page 2 Copyright © 2024, Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL CENTER, and ACC are trademarks of Avigilon Corporation. Microsoft and Windows are trademarks of the Microsoft group of companies. Dell is a trademark of Dell Inc. Other names or logos mentioned herein may be the trademarks of their respective owners.
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Page 3: Table Of Contents
Contents System Recommendations Uninterruptible Power Supply Camera Frame Rate Web Browser Networking Passwords Certificate Management Introduction Overview Front View Back View Package Contents NIC Teaming for Network Resiliency NIC Teaming Modes Active Backup Link Aggregation Control Protocol Adaptive Load Balancing Setting Up the AI NVR 2 Premium Plus Form H Install the Shelf-Mount Adjustable Rail Kit Install the Bezel... - Page 4 Server Management Dashboard Access Server Management Features Create NIC Teams Manage Device Settings Change the AI NVR 2 Premium Plus Form H Administrator Password Manage Time Settings Manage Certificates Replace the Web Certificate Upload a Trusted CA Certificate Upgrade the Firmware Reboot the AI NVR 2 Premium Plus Form H Manage ACC Services Enable ACC Client Users to Archive Video...
- Page 5 Power Status Indicators UID Status Indicator Health Status Indicators Network Status Indicators Health and Thermal Status Indicators for Hard Drives Hard Drive RAID Status Indicators Rear View Network Status Indicators UID Status Indicator Power Status Indicators Powering Down an AI NVR 2 Premium Plus Form H Restoring the AI NVR 2 Premium Plus Form H to Factory Default Settings For More Information...
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Page 6: System Recommendations
System Recommendations Uninterruptible Power Supply Avigilon recommends the use of an uninterruptible power supply (UPS) system to protect your video surveillance system hardware. A UPS system is used to protect critical equipment from mains supply problems, including spikes, voltage dips, fluctuations and complete power failures using a dedicated battery. It can also be used to power equipment during the time it takes for a standby generator to be started and synchronized. -
Page 7: Networking
Networking When locating where to install the AI NVR 2 Premium Plus Form H in a multi-server deployment, consider the following items: Before connecting the AI NVR 2 Premium Plus Form H, install the latest ACC Client software on the ACC Client PC. -
Page 8: Introduction
Introduction The Avigilon AI NVR 2 Premium Plus Form H is a network security appliance that provides all of the functionality of an Avigilon Network Video Recorder with: Avigilon Hardened OS, Avigilon's secure, managed, embedded OS. Avigilon Control Center server software. -
Page 9: Overview
Overview Front View Figure 1: Front view of AI NVR 2 Premium Plus Form H with front bezel installed Figure 2: Front view of AI NVR 2 Premium Plus Form H with front bezel removed 1. Bezel Protects against unauthorized physical access to the hard drives. For more information, see Install the Bezel on page 2. -
Page 10: Back View
Accepts Ethernet connections to multiple networks and includes LED indicators of the connections. Package Contents Ensure the package contains the following: Avigilon AI NVR 2 Premium Plus Form H Recorder Self-Mount Adjustable Rail Kit Bezel with Kensington slot Kensington lock included in a separate kit... -
Page 11: Nic Teaming For Network Resiliency
NIC Teaming for Network Resiliency To further increase network resilience, it is recommended to use network interface controller (NIC) teaming with the AI NVR 2 Premium Plus Form H network connections. This can be set up using the Server Management page. The AI NVR 2 Premium Plus Form H supports three types of NIC teaming. -
Page 12: Setting Up The Ai Nvr 2 Premium Plus Form H
Setting Up the AI NVR 2 Premium Plus Form H Install the Shelf-Mount Adjustable Rail Kit If the recorder will be mounted in a server rack, install the Shelf-Mount Adjustable Rail Kit provided in the recorder package. Follow the procedures outlined in the Shelf-Mount Installation Instructions provided in the assembly kits. NOTE When shelf-mounting the recorder, ensure no interference occurs from the rail kit arms of adjacent equipment in the rack. -
Page 13: Connect The Cables And Power On
Connect the Cables and Power On Refer to the diagrams in the Overview section for the location of the different connectors. Make the following connections as required: 1. Connect the AI NVR 2 Premium Plus Form H to the network by plugging an Ethernet cable into one of the Ethernet ports. -
Page 14: Connecting To The Ai Nvr 2 Premium Plus Form H (Using Static Ip)
5. In the Explorer right-click on the AI NVR 2 Premium Plus Form H and select Setup. 6. Click to select the server below the site you right-clicked in the previous step. 7. Click Server Management. 8. Click Trust on the certificate message that opens. 9. - Page 15 2. Click to connect to the device. IMPORTANT By default, the AI NVR 2 Premium Plus Form H is configured with a self-signed certificate, which generates a connection warning in the web browser. Organizations that deploy their own PKI can use the Certificates pane of the Server Management page to manage Manage Certificates on page certificates on the device.
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Page 16: Configuring The Ai Nvr 2 Premium Plus Form H For The First Time
Configuring the AI NVR 2 Premium Plus Form H for the First Time To... From the On the Setting Navigation Card... Sidebar... Change the language for Click Device General Choose your language from the drop Server Management down Language list Replace the default server Hostname Change the Hostname... -
Page 17: Connect To Avigilon Cloud Services (Optional)
Once your license is activated, you can immediately use the new licensed features. Connect to Avigilon Cloud Services (Optional) After activating your ACC software, you can connect your ACC site to the cloud, which may require a subscription, and take advantage of the capabilities and features that provide centralized access across distributed systems. To connect your site to Avigilon Cloud Services, see help.avigilon.com/avigilon-unity/video/cloud. -
Page 18: Reactivating A License
In the ACC Client: 1. In the New Task menu , click Site Setup. 2. Select your new site, then click 3. Click Add License…. 4. Select the Manual tab. 5. Enter your product keys. If you copy and paste more than one comma-separated product key, the system will format it automatically. To remove the last product key, click Remove Last Key. - Page 19 a. Select the Manual tab. b. Click Save File… and choose where you want to save the .key files. c. Copy the .key files to a computer with internet access: i. Go to activate.avigilon.com. ii. Click Choose File and select the .key file. iii.
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Page 20: Enabling Analytics On An Ai Nvr 2 Premium Plus Form H
Enabling Analytics on an AI NVR 2 Premium Plus Form H For enabling analytics on an AI NVR 2 Premium Plus Form H, the following analytics features require installation of the analytics upgrade kit. Only License Plate Recognition (LPR) under non-performance mode does not require the analytics upgrade kit. -
Page 21: Lpr Performance Mode
1. In the New Task menu , click Site Setup. 2. Select the AI NVR 2 Premium Plus Form H server, then click The License Plate Lane list is pre-populated with the number of lanes that you have licensed for the site. 3. - Page 22 1. Select the device in the System Explorer and click Server Management 2. Log in to the AI NVR 2 Premium Plus Form H. 3. Navigate to the Server panel. 4. On the General pane, click the LPR Performance Mode toggle to enable or disable the feature. LPR Performance Mode...
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Page 23: Using Server Management
Using Server Management Configure the AI NVR 2 Premium Plus Form H with Server Management, accessed from any ACC Client application or compatible browser on a workstation on the same network as the appliance. With Server Management you can configure the server settings. Start backing up the system settings for the appliance after you configure it. -
Page 24: Server Management Dashboard
IP address or hostname are configured on the Device panel. If you forget the IP address or hostname, it is listed in the ACC Client software, in the server Setup tab. 2. Bookmark the device sign in page. Log out and stop the Server Management interface by clicking the log out icon on the right of the Server Management title bar. -
Page 25: Access Server Management Features
Access Server Management Features To… Do… Manage the services Expand the ACC …click on the Server Manage ACC Services of the ACC Server section and… panel on page 25 Manage Device Settings Reboot the AI NVR 2 In the System section …click on the Device Premium Plus Form and…... -
Page 26: Create Nic Teams
Create NIC Teams The AI NVR 2 Premium Plus Form H supports three types of NIC teaming: Active Backup, Dynamic Link Aggregation (IEEE 802.3ad), and Adaptive Load Balancing. Decide on the teaming mode to use before creating any NIC teams. NIC Teaming Modes on page It is recommended to have teamed network ports in the same subnet. -
Page 27: Change The Ai Nvr 2 Premium Plus Form H Administrator Password
On the To... Device panel Setting card... when troubleshooting. HPE Active Health System Log to assist in troubleshooting. Replace the default server name with a Hostname Change the Hostname. user-friendly hostname. The default hostname is the same as the server name. -
Page 28: Manage Certificates
1. Select your Time Zone from the drop-down list. The time zone that you set here is used by the recording schedules defined in the ACC Client software. 2. Select whether you want to keep synchronized time through a Network Time Protocol (NTP) server (recommended) in the NTP field. -
Page 29: Replace The Web Certificate
For example, if your organization uses a public email server such as Google Mail, when email notifications are triggered, the ACC software accesses the Google Mail server and receives a certificate identifying the Google Mail server. The ACC software verifies the certificate by confirming the CA that signed the Google Mail certificate is from the system-level list of well-known trusted CAs, and the connection is secured. -
Page 30: Upload A Trusted Ca Certificate
d. Send the file to your organization's certificate issuer. If the certificate issuer does not accept the CSR, use the certificate issuer's preferred method to generate the CSR. 2. After you receive the .crt file containing the new certificate from the certificate issuer, save it to a location accessible to the device. -
Page 31: Upgrade The Firmware
Upgrade the Firmware Upgrade the firmware to ensure the AI NVR 2 Premium Plus Form H is operating with the latest features and bug fixes. When you upgrade the firmware, all your current settings and all recorded video are retained. Upgrade the firmware in any of the following ways: You can use Cloud Remote Site Upgrade from Avigilon Cloud Services to update: the firmware on the AI NVR 2 Premium Plus Form H,... -
Page 32: Reboot The Ai Nvr 2 Premium Plus Form H
NOTE If an error occurs during the upload phase or the upgrade process or if the firmware becomes corrupted, you are prompted to remove the file. Reboot the AI NVR 2 Premium Plus Form H You can reboot the AI NVR 2 Premium Plus Form H from Server Management: 1. -
Page 33: Enable Acc Client Users To Archive Video
Network Storage Management pane to enable ACC Client application users to archive video from the AI NVR 2 Premium Plus Form H. See Enable ACC Client Users to Archive Video below. Service and RTP Ports panes to change the UDP and TCP ports used to communicate with the AI NVR 2 Premium Plus Form H: In the Service Ports pane, enter the Base value to use for the HTTP, HTTPS, and UDP ports and click Apply. -
Page 34: Connect The Device To Cameras And Acc Client Users
In the… To… You can… Virtual View the capacity View information about the virtual disk, including its label, the RAID mode in Disks and status of a virtual use, and its capacity. panel disk When a virtual disk is: Correctly working, Ready is displayed. Not correctly working, one of several error states is displayed. -
Page 35: Provide Server Logs And System Logs For Support
To... Do this... address from a in the list, and reorder them are activated when Automatic DNS is toggled off. DNS server. Provide Server Logs and System Logs for Support Use the Logs panel to view the Server Logs and System Logs panes and prepare log files requested by Avigilon Technical Support to help resolve an issue. -
Page 36: Troubleshooting
Troubleshooting Do Not Re-Image AI NVR 2 Premium Plus Form H IMPORTANT Do not attempt to re-image your AI NVR 2 Premium Plus Form H. This may permanently disable your unit and void your warranty. Please contact Avigilon technical support if further troubleshooting is required. -
Page 37: Network Configuration
Network Configuration By default, the AI NVR 2 Premium Plus Form H acquires an IP address on the network through DHCP. If you need to set up the AI NVR 2 Premium Plus Form H to use a static IP address or any specific network configuration, see Connecting to the AI NVR 2 Premium Plus Form H (using Static IP) on page 7 for more information. - Page 38 NOTE The Base and Size fields will define the set of address pools. For example, entering Base 10.10.0.0/16 and Size 24 will define the set of 10.10.[0-255].0/24 address pools. Configuring Default Docker IP Addresses to Avoid Conflicts in Unity Video 8...
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Page 39: Maintenance
Maintenance Updating Drivers, Software and Firmware As a best practice, Avigilon recommends that you install the latest firmware, drivers, and system software before using the server for the first time. Update your system with Intelligent Provisioning, which is accessible by pressing F10 during the server boot process. -
Page 40: Downloading The Active Health System Log
1. If not done, connect a monitor to the recorder. 2. Press the UID button on the front of the recorder to display it. 3. Press the UID button again to close the summary. Downloading the Active Health System Log NOTE Before you start, make sure the iLO Service Port and USB flash drives options are enabled in the iLO web interface. -
Page 41: Replacing Hard Drives
Replacing Hard Drives The hard disk drives (HDDs) on the AI NVR 2 Premium Plus Form H are set up in a RAID configuration. This allows information to be recorded across several HDDs. If an HDD fails there is enough information on the other HDDs for the recorder to continue recording video. - Page 42 Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array. WARNING To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
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Page 43: Powering Down The Recorder
Powering Down the Recorder NOTE Before powering down the recorder for any upgrade, recovery or maintenance, back up critical recorder data and programs. IMPORTANT When the recorder is in standby mode, auxiliary power is still being provided to the system. WARNING To reduce the risk of personal injury, electric shock or damage to the equipment, disconnect the power cord to remove power from the server. -
Page 44: Replacing Front Hard Drives
1. Remove the bezel. a. Align and insert the right end of the bezel until it clicks into place. b. Push the left end of the bezel into the front of the unit until it clicks into place. c. Adjust the Kensington cable and insert the T-bar into the security slot on the bezel. d. -
Page 45: Replacing Center Hard Drives
7. Pull the release lever to disengage the drive from the backplane, and then slide the drive out of the bay. 8. To replace the hard drive, reverse the above steps. Replacing Center Hard Drives To replace a hard drive stored in the middle of the recorder, complete the following steps: 1. - Page 46 5. Extend drive cage 1 to access drive cage 2: 6. Determine the status of the hard drive LED. Hard Drive RAID Status Indicators on page For more information, see 7. Wait until the Activity LED stops flashing. 8. To open the release lever, press the latch. Replacing Center Hard Drives...
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Page 47: Replacing Rear Hard Drives
9. Pull the release lever to disengage the drive from the backplane, and then slide the drive out of the bay. 10. To replace the hard drive, reverse the above steps. Replacing Rear Hard Drives To replace a hard drive stored in the rear of the recorder, complete the following steps: 1. -
Page 48: Led Indicators
LED Indicators The following tables describe what the LEDs on the recorder indicate. For more information on the location of the Overview on page LED indicators, see Front View NOTE When the power status, UID status, system health and network status LED indicators are flashing simultaneously, a power fault has occurred. -
Page 49: Health Status Indicators
LED Indicator Description (iLO web interface) is initiated. 8 flashes per second: The manual reboot of the remote server management tool (iLO web interface) is in progress. Steady blue The Server Health Summary is enabled. Health Status Indicators indicator on the front of the recorder provides the following system health states: LED Indicator Description Flashing red... -
Page 50: Hard Drive Raid Status Indicators
LED Indicator Description WARNING Do any of the following: Review ACC Client Site Health. Replace the drive as soon as possible. Steady green All the hard drives in the front, center or rear cage are working. Hard Drive RAID Status Indicators Each hard drive has its own set of LED indicators to show its activity and status. -
Page 51: Rear View
LED Indicator Description Capacity expansion Logical drive extension Erasing Spare part activation Rear View Network Status Indicators The indicators on the rear of the recorder provides the following network connection states: OOBM port 1 Gbps Ethernet ports 10Gbps SFP+ Ethernet port 1. -
Page 52: Power Status Indicators
Power Status Indicators The power button indicator on the front of the recorder provides the following power and system state information: LED Indicator Description The power supply is not connected, power supply failure, the power supply is in standby mode, or the facility power is off. Steady green The power supply unit is working. -
Page 53: Powering Down An Ai Nvr 2 Premium Plus Form H
Powering Down an AI NVR 2 Premium Plus Form H To perform a soft shutdown of the AI NVR 2 Premium Plus Form H, press the power button on the front panel of the appliance. Restarts caused by firmware updates always trigger soft shutdowns. Although soft shutdowns are recommended, hard shutdowns do not pose a risk of OS drive corruption. -
Page 54: Restoring The Ai Nvr 2 Premium Plus Form H To Factory Default Settings
Restoring the AI NVR 2 Premium Plus Form H to Factory Default Settings IMPORTANT Do not attempt to re-image your AI NVR 2 Premium Plus Form H. This may permanently disable your unit and void your warranty. Please contact Avigilon technical support if further troubleshooting is required. -
Page 55: For More Information
For More Information For additional product documentation and software and firmware upgrades, visit support.avigilon.com. Technical Support Contact Avigilon Technical Support at support.avigilon.com/s/contactsupport. Limited Warranty Avigilon warranty terms for this product are provided at avigilon.com/warranty. For More Information...
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