Minoston Z-Wave Plug 800 Steps To Use

Steps to Troubleshoot the Device
You may have problems pairing your new Z-Wave device to your hub for a number of
reasons. Below we've listed the most common causes along with solutions so you can
quickly add your product to your network and start using it right away!
1. The device does not enter pairing mode
Reason: When you add a device, you need to put the device into pairing mode. The blue LED
indicator on the device usually flashes when the device is in pairing mode.
Solution: Make sure the device is powered on, then quickly press the button on the device 3
times quickly to enter pairing mode.
Note: If pairing mode is successfully entered, the LED indicator will flash. If that doesn't work,
press the device buttons3 times faster. If it still doesn't work, the device may be defective, so
we suggest checking with tech support.
2. The device has been added to the Z-WAVE network
Reason: For security reasons, Z-Wave devices can only join one network. This means that if a
device has been paired with a different hub or joined the hub's network but was never fully
configured, it cannot be added again to any other controller without first being excluded.
Solution:
(1) Reset the device: Turn on the switch, press the button twice quickly and then hold it for
a 3 rd pressing until the LED indicator dims and flashes again.
Note: The green indicator means your reset is successful. If the reset fails, perform step (2).
(2) Z-Wave exclusion: Use any Z-Wave hub to exclude or unpair the Z-Wave device so it can
be added to your system. Since the reset steps are too complex, improper operation may
not result in success. The troubleshooting process is equivalent to a Z-Wave reset and is the
most effective way to resolve device pairing issues. Here are the steps to exclude devices:
a) Refer to the user manual of your z-wave controller to put the Z-Wave hub into exclude
mode, and then press the button on the device 3 times quickly to exclude the device.
b) If the removal process does not resolve the issue, try it several times in case the
command does not execute the first time.
Note: If reset and Z-Wave exclusion still cannot solve the problem, please refer to problem 3.
3. The device doesn't communicate with the hub at all
Reason: If your Z-Wave device is powered on and you see it go into exclude or include mode,
but the hub does not acknowledge the exclude or include, the device may be out of range.
Sometimes, it may also indicate that your hub is busy with background activity and cannot
handle new inclusion or exclusion requests. If you're able to get the unit connected but find
that it's become unresponsive in your Z-Wave app interface, it may be a range issue.