CableCreation CD0411 Troubleshooting Manual

1. I could not use HDMI and VGA at the same time.
CD0411 has two ports, HDMI and VGA. Note that you can use either HDMI or VGA
function before year 2019.
If you purchased this product after year 2019, HDMI and VGA would work
simultaneously. Notes: on macOS, HDMI and VGA would mirror each other up to
1920*1080P 60hz. On Windows 10, HDMI and VGA can show the different contents.
2. My HDMI monitor could not work. You can check the
following steps to make it.
2.1 Confirm your laptops or smart phones support Type-C DP alt mode function.
Here is a list about the Type-C hosts supporting Type-C DP alt mode for your reference.
https://www.wikiwand.com/en/List_of_devices_with_video_output_over_USB-C
You can also contact with us, offer us your order ID and device's model number, we
can check for you, and offer you some better suggestions.
2.2 Set the correct input source.
Most HDMI monitors or TVs have different input sources, you should choose the
correct input source. For example, your TV has three HDMI ports 1, 2, 3, when you
connected HDMI 1, you should choose HDMI 1 as your TV's input source with your TV's
CD0411&CD0412
Troubleshootings
www.cablecreation.com