Related Manuals for Bizhub vCare PRESS C1070
Summary of Contents for Bizhub vCare PRESS C1070
- Page 1 Example Configuration Guide bizhub PRESS C1070, C1070P, C1060 bizhub PRO C1060L AccurioPress C6100, C6085, C2060, C2070, C2070P, C3070, C3080, C3080P AccurioPrint C2060L, C3070L v2.4 4/13/2018...
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Page 2: Table Of Contents
Table of Contents ……………………….…………………………………………………..… 1: Table of Contents ….………………………………………………..…..3 2: Requirements/Contact information vCare Requirements………………………………………………………………..3 Requirements……………………………………………………………..3 Network vCare Technical Support Contact Information…….………………………………3 ………………………………………………………………..….4 3: Operation Panel Overview ……….………………………………………………..…5 4: Standard Admin. Mode Settings Administrator Mode Configuration…………………………………………………...5 Accessing Administrator Mode…………………………………………….5 Configuring Date/Time Settings……………………………………………5 Configuring Power Save Setting…………………………………………..5... -
Page 3: 2: Requirements/Contact Information
vCare Requirements: Device Registration: The device must be registered to the vCare System for HTTP This is an or 1-Way e-mail communication protocol. example vCare Firmware: This model does not have a minimum requirement for firmware. The configuration recommendation is to be sure the unit is flashed with the latest firmware level connection available. -
Page 4: 3: Operation Panel Overview
Operation Panel Operation Panel Machine Operation Panel Overview Configuration of these models is performed using the machine’s Operation Panel. Item Name Description Touch Panel Touch portion of Operation Panel. [Utility/Counter] button Accesses the Utility/Counter Menu. Number Pad The physical Number Pad. [Access] button The Sub Menu. -
Page 5: 4: Standard Admin. Mode Settings
Standard Admin. Mode Settings Administrator Mode Configuration Administrator Settings Date & Time Administrator Settings must Mode is used be entered in 24-hour format configuration of for Konica the Date & Time Minolta settings of the products. MFP as well as customer Proxy Date &... -
Page 6: Accessing Machine Nic Tcp/Ip Settings
Standard Admin. Mode Settings Administrator Mode Configuration Administrator Settings Machine NIC TCP/IP Settings are accessed through the Administrator Mode under NIC Settings>TCP/IP Settings>IPv4 Settings. Accessing Machine NIC TCP/IP Settings Step Step description From Administrator Mode Menu, press the Access the Network Setting [Network Setting] button. -
Page 7: 5: Service Mode Configuration
Service Mode Configuration Service Mode Settings Accessing Service Mode Software Dipswitch Settings and CS Remote Care Settings are accessed through the Service Mode. Step Step description From the “Ready to Copy” Menu, press the Enter Tech Rep/Service Mode. button. Next, press 0, 0, , 0, 1. -
Page 8: Setup Date Business Setting
Service Mode Configuration Service Mode Settings Setup Date Business Setting Setup Date Business Setting should be updated when configuring the unit to connect to vCare. Step Step description In Service Mode, press the [System Setting] Access the Setup button and then press the [Setup Date/Business Date/Business Setting Menu. -
Page 9: Software Dipswitch Settings & I/O Check
Service Mode configuration Service Mode Settings Software Dipswitch Settings & I/O Check Mode The first steps after setting Software Dipswitch 03-6 to “On” initializes CSRC Memory. Software Dipswitch Settings & I/O Check Step Step description From the System Setting Menu, press the Access the Software [Software DIPSW Setting] button. -
Page 10: 5-A: Http Configuration
HTTP Configuration CS Remote Care HTTP Configuration Administrator Mode Settings If HTTP communication on the customer’s network must go through a Proxy Server, the settings are configured in Administrator Mode. HTTP Communication Settings Step Step description Access the Administrator Setting Menu. Access the Administrator Setting Menu. -
Page 11: Configuring Cs Remote Care
HTTP Configuration CS Remote Care HTTP Configuration Configuring CS Remote Care HTTP Communication to the vCare Server is always Simplex. Accessing CS Remote Care Step Step description From the Ready to Copy screen, access Service Access Service Mode>CS Mode, press the [CS Remote Care] button from Remote Care. -
Page 12: Cs Remote Care Basic Settings
HTTP Configuration CS Remote Care HTTP Configuration Configuring CS Remote Care - Detail Settings The Center ID is the vCare ComServer ID Number for the registration of the machine in the vCare System and must be entered using capital letters. CS Remote Care Basic Settings Step Step description... -
Page 13: Cs Remote Care Date/Time Setting
HTTP Configuration CS Remote Care HTTP Configuration Configuring CS Remote Care - Detail Settings (Cont’d.) CS Remote Care has a Date/Time Setting which is separate from the Administrator Setting Date/Time Setting. Both must be in sync. CS Remote Care Date/Time Setting Step Step description Press the [Date/Time Setting] button. -
Page 14: Heart Beat Setting
HTTP Configuration CS Remote Care HTTP Configuration Configuring CS Remote Care - Detail Settings (Cont’d.) The Heart Beat must be Disabled as shown in the image on this page. Heart Beat Setting Step Step description Press the [Heart Beat Setting] button. Access the Heart Beat Setting Menu. -
Page 15: Fixed Date/Time Setting
HTTP Configuration CS Remote Care HTTP Configuration Configuring CS Remote Care - Detail Settings (Cont’d.) The Collecting Data Settings must be selected as shown on this page. Fixed Date/Time Setting Step Step description Press the [Fixed Date/Time] button, configure the Configure the Fixed current Date, and current local Time in 24-Hour Date/Time settings and then... -
Page 16: Connecting The Unit To The Vcare System
HTTP Configuration CS Remote Care HTTP Configuration Connecting the unit to the vCare System The First Call is the Initial Transmission to the vCare System. Following the First Call, Start Maintenance Maintenance Complete must be performed as well. Step Step description Press the [Basic Setting] button, and then press Perform the First Call in the the [First Call] button. -
Page 17: Alternate Cs Remote Care Settings Configuration Option
HTTP Configuration CS Remote Care HTTP Configuration Some Alternate CS Remote Care Settings configuration option configuration This is not a replacement for the entire configuration process. settings can be set using Web Utilities. This is not intended to be a replacement for the standard configuration... -
Page 18: 5-B: 1-Way E-Mail Configuration
1-Way E-Mail Configuration CS Remote Care 1-Way E-Mail Configuration The Server Settings can Administrator Mode Settings be configured communicate directly with vCare or be pointed to send to the customer’s internal e-mail server for non- standard connections. E-Mail Initial Setting Step Step description Access the Administrator Settings Menu. - Page 19 1-Way E-Mail Configuration CS Remote Care 1-Way E-Mail Configuration (Cont’d). Administrator Mode Settings (Cont’d.) E-Mail Initial Setting contains entry fields for Sending and Receiving Server Settings. E-Mail Initial Setting (Cont’d). Step Step description Do not change the value for the [New-arrival Leave the default value for Check Interval] setting.
- Page 20 1-Way E-Mail Configuration CS Remote Care 1-Way E-Mail Configuration (Cont’d). Administrator Mode Settings (Cont’d.) These fields are for the Receive Settings entries. E-Mail Initial Setting (Cont’d). Step Step description Do not change the default value for the Leave the default value for [POP3/IMAP Port Number] setting.
- Page 21 1-Way E-Mail Configuration CS Remote Care 1-Way E-Mail Configuration (Cont’d). Administrator Mode Settings (Cont’d.) These fields are for the SMTP Authentication Settings. E-Mail Initial Setting (Cont’d). Step Step description Press the [ON] button for SMTP Authentication. Turn on SMTP Authentication. Non-standard configurations may require settings related to the customer’s e-mail server or SMTP Authentication may need to remain...
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Page 22: Configuring Cs Remote Care
1-Way E-Mail Configuration CS Remote Care 1-Way E-Mail Configuration Configuring CS Remote Care Settings E-Mail communication with the vCare Server for these models would use E-Mail and Simplex selections. Accessing CS Remote Care Step Step description From the “Ready to Copy” screen, access Service Access Service Mode>CS Mode, press the [CS Remote Care] button from Remote Care. -
Page 23: Cs Remote Care Basic Settings
1-Way E-Mail Configuration CS Remote Care 1-Way E-Mail Configuration Configuring CS Remote Care Settings (Cont’d.) The Center ID is the vCare ComServer ID Number for the registration of the machine in the vCare System and must be entered using capital letters. CS Remote Care Basic Settings Step Step description... -
Page 24: Cs Remote Care Date/Time Setting
1-Way E-Mail Configuration CS Remote Care 1-Way E-Mail Configuration Configuring CS Remote Care Settings (Cont’d.) CS Remote Care has a Date/Time Setting which is separate from the Administrator Setting Date/Time Setting. Both must be in sync. CS Remote Care Date/Time Setting Step Step description Press the [Date/Time Setting] button. -
Page 25: Periodical Transmission Setting
1-Way E-Mail Configuration CS Remote Care 1-Way E-Mail Configuration Configuring CS Remote Care Settings (Cont’d.) The Periodical Transmission Setting will be performed at the specified time every day. Periodical Transmission Setting Step Step description Press the [Periodical Transmission Setting] Access the Periodical button. -
Page 26: Fixed Date/Time Setting
1-Way E-Mail Configuration CS Remote Care 1-Way E-Mail Configuration Configuration Configuring CS Remote Care Settings (Cont’d.) Notification Settings must be configured as shown and outlined or History/Past Data for the selected Center Notification Items will not be collected. Fixed Date/Time Setting Step Step description Press the [Fixed Date/Time] button, configure the... -
Page 27: Connecting The Unit To The Vcare System
1-Way E-Mail Configuration CS Remote Care 1-Way E-Mail Configuration Connecting the unit to the vCare System The First Call is the first connection to the vCare System. If successful, Start Maintenance Maintenance Complete must be performed. Connecting the unit to the vCare System Step Step description From the CS Remote Care Main Menu, press the... - Page 28 1-Way E-Mail Configuration CS Remote Care 1-Way E-Mail Configuration Alternate CS Remote Care Settings configuration option Some This is not a replacement for the entire configuration process. configuration settings can be set using Web Utilities. This is not intended to be a replacement for the standard...
- Page 29 1-Way E-Mail Configuration CS Remote Care 1-Way E-Mail Configuration (Cont’d.) Alternate CS Remote Care Settings configuration option The screens to This is not a replacement for the entire configuration process. follow allow entry for all settings with exception to Software Dipswitch settings and CS Remote...
- Page 30 1-Way E-Mail Configuration CS Remote Care 1-Way E-Mail Configuration (Cont’d.) Alternate CS Remote Care Settings configuration option These settings This is not a replacement for the entire configuration process. are generally provided by vCare Technical Support. For non- standard configurations, they may be associated with a...
- Page 31 1-Way E-Mail Configuration CS Remote Care 1-Way E-Mail Configuration (Cont’d.) Alternate CS Remote Care Settings configuration option These settings This is not a replacement for the entire configuration process. are generally provided by vCare Technical Support. For non- standard configurations, they may be associated with a...
- Page 32 1-Way E-Mail Configuration CS Remote Care 1-Way E-Mail Configuration (Cont’d.) Alternate CS Remote Care Settings configuration option These settings This is not a replacement for the entire configuration process. are generally provided by vCare Technical Support. For non- standard configurations, they may be associated with a...
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Page 33: Alternate Cs Remote Care Settings Configuration Option
Troubleshooting Troubleshooting Observing the SMTP Log Transmission error codes can be found under Troubleshooting section of the Field Service Manuals for these models. They can be viewed or downloaded from www.mykonicam inolta.com website. Observe the HTTP Communication results listed in the “SMTP LOG” and have the results on hand when calling vCare technical support. -
Page 34: Saving The Communication Log On To A Usb Storage Device
Troubleshooting Troubleshooting (Cont’d). Saving the Communication Log on to a USB Storage Device Communication Log can be saved to a USB Storage Device. Step Step description Access Service Mode from the Ready to Copy Access Service Mode. screen. Press the [List Output] button. Access the List Output Menu. -
Page 35: Printing A Vcare Communication Log
Troubleshooting Troubleshooting (Cont’d). Printing a vCare Communication Log Communication Log can also be printed by following these instructions. Step Step description Access Service Mode from the Ready to Copy Access Service Mode. screen. Press the [List Output] button. Access the List Output Menu. If the “Communication Log List”...
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