ambiance Prestige 42 Installation And User Manual
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ambiance Prestige 42 Installation And User Manual

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Prestige 42
Installation and User manual
959.138.00
DANGER
3
HOT GLASS WILL CAUSE BURNS.
DO NOT TOUCH GLASS
NEVER ALLOW CHILDREN
A barrier designed to reduce the risk of burns
from the hot viewing glass is provided with this
appliance and must be installed for the protection
of children and other at-risk individuals.
Installer: This manual should be kept with the appliance.
Consumer: Keep this manual for future reference.
Installation and service must be performed by a qualified
gas installer, service agency or the gas fitter. Check local
codes and read all instructions prior to installation.
Some materials used in the manufacturing process of this product
can expose you to benzene which is known in the state of
California to cause cancer and birth defects or other reproductive
harm. For more information, go to www.P65warnings.ca.gov.
UNTIL COOLED.
TO TOUCH GLASS.
@ WARNING
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly could result
in serious injury, death, or property damage.
Do NOT store or use gasoline or other flammable vapors
and liquids in the vicinity of this or any other appliance.
WHAT TO DO IF YOU SMELL GAS
• Do NOT operate any appliance.
• Do NOT touch any electrical switch.
• Do NOT use any phone in your building.
• Immediately evacuate the area and contact the gas
supplier. Follow the gas supplier's instructions.
• If you cannot reach the gas supplier, call the fire
department.
Do NOT turn on the gas supply until the gas leak(s) has
•
(have) been repaired.
Installation and service must be performed by a qualified
installer, service agency, or the gas supplier.
Look for the EnerGuide
Gas Fireplace Energy
Efficiency Rating in this brochure
Based on CSA P.4.1-15

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  • Page 1 Prestige 42 Installation and User manual 959.138.00 DANGER @ WARNING FIRE OR EXPLOSION HAZARD Failure to follow safety warnings exactly could result in serious injury, death, or property damage. HOT GLASS WILL CAUSE BURNS. DO NOT TOUCH GLASS Do NOT store or use gasoline or other flammable vapors UNTIL COOLED.
  • Page 3 Thanks to our knowledge and expertise - we can rely on 270 years’ experience when it comes to providing comfortable, sustainable, safe heat and ambiance in your home - we will always offer the best solution for you. Our innovative craftsmanship is evident and...

  • Page 4: Table Of Contents

    INSTALLATION MANUAL Installation Manual 1. Visual index 2. Introduction 3. Safety alert keys 3.1 Warnings 3.2 Measurements 3.3 Instruction key 4. General safety instructions 4.1 General safety warnings 4.2 Front clearance to combustible materials 5. Step-by-Step installation plan 6. Technical specifications 6.1 Rating plate sample 7.
  • Page 5 INSTALLATION MANUAL 10.4 Vent Installation 10.4.1 Permitted components 10.4.2 Firestop and wall thimble 10.4.3 Support and fastening 10.5 Chase construction 10.5.1 Zero-clearance shell 10.5.2 Framing and finishing requirements 10.5.3 Chase platform 10.5.4 Minimum framing dimensions 10.5.5 Heat release and air intake 10.5.6 TV recess 11.
  • Page 6 INSTALLATION MANUAL User manual 1. Safety 2. General safety instructions 2.1 Front clearance to combustible materials 2.2 Putting the appliance into operation 2.3 Heating for the first time 2.4 Discoloration of walls and ceilings 3. Operating the appliance 3.1 Drufire App 3.2 Home automation 3.3 Placing/replacing the batteries 3.4 Remote control pairing...
  • Page 7 INSTALLATION MANUAL Appendix 957.954.00 A. Wifi-module and Drufire App 1. Drufire App 2. Installation of the Wifi-module 2.1 Wifi-module LED Status indicator 2.2 Resetting Wifi-module 957.956.00 B. Home automation 1. Modbus 1.1 Modbus 1 protocol 1.2 Modbus 2 protocol 957.953.00 C.

  • Page 8: Visual Index

    INSTALLATION MANUAL 1. Visual index In this visual index, all relevant components for installation and operation are shown. Each component name includes the corresponding chapter, with clickable links in the digital manual that jump to the relevant page when clicked. A digital version of this manual can be downloaded from www.druservice.us Vent collar (5"/8"...
  • Page 9 INSTALLATION MANUAL Main valve knob Gas out - Upright burners Page 111, Appendix G Burner pressure adjustment Page 65, Section 12.2 Manual knob Solenoid valve Page 111, Appendix G Gas in Line pressuremeasuring nipple Page 111, Appendix G Page 64, Section 12.1 Gas out - main burner Burner pressure measuring nipple Page 64, Section 12.1...

  • Page 10: Introduction

    INSTALLATION MANUAL 2. Introduction DRU, a manufacturer of gas-fired heating appliances, develops and produces products that comply with the highest possible quality, performance and safety requirements. This appliance has been tested and certified in accordance with CSA/ANSI Z21.88:2019 and CSA2.33:2019. The appliance is supplied with a combined installation and user manual. Installation and maintenance of the appliance should be performed by a professional certified expert with proved knowledge and demonstrable competence in this field.

  • Page 11: Instruction Key

    INSTALLATION MANUAL 3.3 Instruction key The following symbols are used in the manual to indicate important information: Throughout this manual, symbols and indicators are used in the illustrations (see Fig. 3-1): - Dark gray highlighted components indicate the tools that need to be used for this action. - A blue highlighted component/area is the focal point of this step.

  • Page 12: General Safety Instructions

    INSTALLATION MANUAL 4. General safety instructions 4.1 General safety warnings A DRU appliance must be installed in accordance with the instructions shown in this document. Carefully read all the instructions and warnings before starting with the installation process. It is the sole responsibility of the installer to make sure this appliance is installed in compliance with the instructions and all applicable codes.
  • Page 13 INSTALLATION MANUAL @ WARNING CARBON MONOXIDE POISONING HAZARD Failure to follow the steps outlined below for each appliance connected to the venting system being placed into operation could result in carbon monoxide poisoning or death. The following steps shall be followed for each appliance connected to the venting system being placed into operation, while all other appliances connected to the venting system are not in operation: 1) Seal any unused openings in the venting system.

  • Page 14: Front Clearance To Combustible Materials

    INSTALLATION MANUAL 4.2 Front clearance to combustible materials The zone in front of the appliance has a minimum clearance distance to combustible materials (see Fig. 4-1). The area is measured starting from the face of the Micro Mesh Screen to the space in front of the appliance. WARNING - No materials and objects of any kind are allowed inside the red zone (see Fig.

  • Page 15: Step-By-Step Installation Plan

    INSTALLATION MANUAL 5. Step-by-Step installation plan The major points of attention to install the appliance are listed below. After finishing and ticking off each step, the appliance will be ready for use. ONLY use this list as a guide after a thorough readtrough of the manual. PREPARATION &...

  • Page 16: Technical Specifications

    INSTALLATION MANUAL 6. Technical specifications Table 6-1: Technical data Model name DRU Prestige 42 Tested and certified with CSA/ANSI Z21.88:2019, CSA2.33:2019 Appliance class C290104, C290184 Altitude range 0 - 1970 ft. [0 - 1370 meters] Combustion type Closed combustion Pressure equalisation...

  • Page 17: Rating Plate Sample

    DRU Verwarming B.V. Ratio 8, 6921 RW Duiven The Netherlands Tel: +31 (0)26 319 5 319 certi caatnr 49157 PRESTIGE 42 RCS GLSDCR LED Serial number / Numéro de série 000000 CSA/ANSI Z21.88.2019 CSA Certi ed to / Certifé 2,33-2019 Altitute rating / Estimation d'altitude 0 - 1970 Ft.

  • Page 18: Unpacking And Preparation

    INSTALLATION MANUAL 7. Unpacking and preparation Before installing the appliance, it's essential to unpack and prepare it properly. This ensures safety and smooth installation, while also guaranteeing that all components are in optimal condition. WARNING - If there is damage, contact the supplier before installing the appliance. - NEVER install an appliance that is damaged and/or faulty! - Keep plastic bags and other packaging materials away from children.

  • Page 19: Checking The Supplied Parts

    INSTALLATION MANUAL 7.2 Checking the supplied parts When unpacking the appliance, proceed as follows: Remove the boxes and individual parts from the pallet (see Fig. 7-1, Step 5) Check the appliance for (transportation) damage. Open the boxes and check the contents for completeness and possible damage using Table 7-1. NOTICE The glass pane is made of a ceramic material.

  • Page 20: Preparing The Appliance For Installation

    INSTALLATION MANUAL 7.3 Preparing the appliance for installation The adjustable feet of the appliance are used to make sure that it is level at the installation location. Upon delivery, there is no adjustable foot installed on the front right corner of the appliance. The individually delivered adjustable foot is NOT optional and must be installed before the appliance is installed.
  • Page 21 INSTALLATION MANUAL 38C-2882 7 - 2...

  • Page 22: Pressure Relief System Check

    INSTALLATION MANUAL 7.4 Pressure relief system check The appliance features an pressure relief system that consists of two pressure relief hatches and two pressure relief flaps. It is essential that these function propely in case of an explosion. The movement and sealing capability of the pressure relief system always needs to be checked before installing and after service/maintenance work.

  • Page 23: Pressure Relief Deflectors

    INSTALLATION MANUAL 7.4.2 Pressure relief deflectors Carefully follow the steps and checks below (see Fig. 7-4): Push down on the top left and right corners of the front (Step 1) pressure relief flap. Release and repeat several times to verify free and unobstructed movement from neutral to fully opened. Repeat the check on the rear pressure relief flap (Step 2).

  • Page 24: Preparations At The Installation Location

    INSTALLATION MANUAL 8. Preparations at the installation location Carefully read and follow the guidelines below before proceeding with the installation: DANGER After the gas line is connected, each appliance connection, valve, and valve train MUST be checked while under normal operating pressure with either a liquid solution or leak detection device to locate any sources of leaks. Tighten any areas where bubbling appears or a leak is detected until the bubbling stops completely or the leak is no longer detected.

  • Page 25: Gas Pressure

    8.2 Conversion to propane gas WARNING This appliance can ONLY be converted to propane gas by using the conversion kit 'Conversion kit Prestige 42, Natural Gas to Propane' (Available separately. See appendix E for part numbers). For the conversion from natural gas to propane gas, follow the installation manual as usual. Additional steps for converting to propane gas have been included in the chapters when needed.

  • Page 26: Electrical Connection Preparation

    INSTALLATION MANUAL 8.3 Electrical connection preparation The appliance must be connected to 120V~ by means of the supplied (24 VDC) adapter. A receptacle must be installed in combination with a provision to ground the appliance. Follow the steps and instructions in this section to achieve this: DANGER The outlet and adapter must be placed outside of the chase.
  • Page 27 INSTALLATION MANUAL 38C-2891 8 - 1...

  • Page 28: Installing And Connecting The Appliance

    INSTALLATION MANUAL 9. Installing and connecting the appliance Before beginning the installation process, it's crucial to adhere to safety guidelines and manufacturer specifications. Proper gas pipe installation, cable positioning, and component placement indoors are vital for both performance and safety. WARNING •...

  • Page 29: Installing The Appliance

    INSTALLATION MANUAL 9.1 Installing the appliance When installing the appliance, proceed as follows (see Fig. 9-1): If the appliance is installed higher than 7 ⁷/₈” [200mm] (measured from the surface of the room up to the bottom side of the built-in frame), in accordance with local building regulations, a supporting structure must be made inside the chase on which the appliance must be elevated.

  • Page 30: Connecting The Gas Supply And Electricity

    INSTALLATION MANUAL 9.2 Connecting the gas supply and electricity Under the Appliance Control Cover you will find the appliance control unit and the rating plate. The Appliance Control Cover makes the measuring and adjustment facilities accessible and makes sure a safe and optimum operation of the components.
  • Page 31 INSTALLATION MANUAL 38C-2874 9 - 2...

  • Page 32: Check Gas Supply Pressure

    INSTALLATION MANUAL 9.2.1 Check gas supply pressure The supply pressure needs to be checked. Follow the steps below (see Fig. 9-3): Confirm the main gas supply line is closed. Remove the Micro Mesh Screen, the Appliance Control Cover and the door from the appliance. Open the valve of the supply pressure measuring nipple a few turns with a flat-head screwdriver and connect the pressure gauge (see Fig.

  • Page 33: Remote Control Pairing

    INSTALLATION MANUAL 9.3 Remote control pairing The appliance is supplied with a wireless remote control. The chapters of the user manual describe the operation of the appliance, including the operation of the remote control. DANGER Do not ignite the appliance until it is fully installed when it comes to the gas connections, vent system and electrical components.

  • Page 34: Venting

    INSTALLATION MANUAL 10. Venting 10.1 General venting requirements The appliance operates using a direct vent system and requires 5"/8" coaxial direct vent pipe (5” [127mm] interior, 8” [203mm] exterior). The inner pipe vents combustion products to the outside while the outer pipe draws in outside combustion air.

  • Page 35: Vent Configurations

    INSTALLATION MANUAL 10.2 Vent configurations The direct vent termination location MUST be the highest point in the venting assembly. It must provide the shortest vent run possible without any negative angles. WARNING A negative angle in the flue system is NOT allowed. Take the following into account when planning the venting layout: - Venting originates from the top of the unit - Venting can terminate through the roof (with a vertical termination cap) or through an exterior wall (with a horizontal...

  • Page 36: Vent System With Vertical Termination Cap (Roof Terminal)

    INSTALLATION MANUAL 10.2.2 Vent system with vertical termination cap (roof terminal) The vertical termination cap can be used in combination with either a sloping or flat roof. Check with the vent-system manufacturer for suitable flashing options. The layout of the chosen vent system must be approved. The working method below indicates how the permissibility of a concentric system is determined when using a roof terminal.
  • Page 37 INSTALLATION MANUAL 42’ [13m] 42’ [13m] 39’ [12m] 39’ [12m] 36’ [11m] 36’ [11m] 33’ [10m] 33’ [10m] 30’ [9m] 30’ [9m] 26’ [8m] 26’ [8m] 23’ [7m] 23’ [7m] 20’ [6m] 20’ [6m] 16’ [5m] 16’ [5m] 13’ [4m] 13’...

  • Page 38: Vent System With Horizontal Termination Cap (Wall Terminal)

    INSTALLATION MANUAL 10.2.3 Vent system with horizontal termination cap (wall terminal) The layout of the chosen vent system must be approved. Follow the steps below when using a horizontal termination cap: WARNING - At least 1.5' [0,5m] of vent pipe must ALWAYS be placed on the appliance vertically before using any offsets, unless stated otherwise.
  • Page 39 INSTALLATION MANUAL Table 10-3: Wall terminal settings Vertical ft[m] Horizontal ft[m] *Restrictor slide *Air inlet guide 1.5 - 2.5' [0,5 - 0,75m] 0' - 19.5' [0 - 6m] 2.5' - 13' [0,75 - 4m] 0' - 5' [0 - 1,5m] 2.5' - 13' [0,75 - 4m] 5' - 19.5' [1,5m - 6m] *Factory settings: Air inlet guide installed.

  • Page 40: Clearances To The Vent System

    INSTALLATION MANUAL 10.3 Clearances to the vent system The minimum clearances to the vent pipes apply regardless of the vent manufacturer unless specified otherwise ( See Fig. 10-5): - Sides 1” [25mm] Applies to entire circumference when venting is oriented vertically. Clearance is to any material. - Top* 3”...
  • Page 41 INSTALLATION MANUAL I n s i d e d e t a i l C o r n e r Legend: e n t y P e rm a n c lo s e d b le O p e n a e n tl y P e rm a n V Vent terminal...

  • Page 42: Clearances For Installations With A Vertical Termination Cap

    INSTALLATION MANUAL 10.3.2 Clearances for installations with a vertical termination cap Follow the instructions and measurements as described in this section: WARNING - The minimal distance H shown in Fig. 10-7 may vary depending on regional snowfall. Refer to local codes. - Maintain a minimum of 2"...

  • Page 43: Vent Installation

    INSTALLATION MANUAL 10.4 Vent Installation Venting must be installed to meet the requirements as detailed in the following sections in combination with the vent system manufacturer’s installation instructions. 10.4.1 Permitted components Understanding permitted components is vital for a safe and effective vent system installation. Follow as described below: WARNING - NEVER combine vent components made by different vent manufacturers.

  • Page 44: Chase Construction

    INSTALLATION MANUAL 10.5 Chase construction Before beginning construction of the chase, it's essential to understand the guidelines and precautions outlined in this section. Pay close attention to local building codes, framing requirements, finishing materials, and clearance specifications to ensure a safe and compliant installation: DANGER - Before closing off the chase with finishing materials thoroughly inspect the top of the appliance and inside the zero-clearance shell.

  • Page 45: Zero-Clearance Shell

    INSTALLATION MANUAL 10.5.1 Zero-clearance shell The appliance features a zero-clearance shell that guarantees a safe distance to the chase's construction materials. The zero-clearance shell allows for direct contact with combustible framing materials on the side an rear of the appliance whereas the front of the chase must be finished with non-combustible building materials.

  • Page 46: Minimum Framing Dimensions

    INSTALLATION MANUAL 10.5.4 Minimum framing dimensions There are multiple options for the size and design of the chase and framing. The framing must always comply with the minimum and maximum dimensions specified (see Fig. 10-10). The chase framing and finishing materials must remain within the depth of the construction frame (see Fig. 10-10, Region A).

  • Page 47: Heat Release And Air Intake

    INSTALLATION MANUAL 10.5.5 Heat release and air intake For appropriate ventilation, provisions for heat release and air intake must be made in accordance with Fig. 10-11. CAUTION - Heat release and air intake openings must not be covered or blocked. - The heat release and air intake pictured in Figure 10-11 are a minimum net surface area.

  • Page 48: Tv Recess

    INSTALLATION MANUAL 10.5.6 TV recess A TV set may be installed above the appliance but ONLY when recessed into the chase. Follow the dimensions and make sure to never extend the depth of the recess beyond the vertical lip on the top front of the appliance as the space above the appliance must remain clear at all times (see Fig.
  • Page 49 INSTALLATION MANUAL...

  • Page 50: Adjusting And Setting Up The Appliance

    INSTALLATION MANUAL 11. Adjusting and setting up the appliance 11.1 Micro Mesh Screen The Micro Mesh Screen is essential for the safety of the appliance because it is possible that a hot glass pane is touched while in use. The Micro Mesh Screen must always be installed when the appliance is being used. WARNING Only perform work on the appliance if it is switched off and at room temperature.

  • Page 51: Appliance Control Cover

    INSTALLATION MANUAL 11.2 Appliance Control Cover The appliance control cover not only enhances the device's appearance but also acts as a safety barrier, concealing its components from the end-user. Follow the instructions below: 11.2.1 Removing the Appliance Control Cover When removing the Appliance Control Cover, proceed as follows (Fig. 11-2). Lift the Micro Mesh Screen out of the appliance (see Section 11.1).

  • Page 52: Door System

    INSTALLATION MANUAL 11.3 Door system The door of this appliance is easy to open to allow maintenance or cleaning of the glass pane on the inside. To position the logs, adjust the appliance, and for maintenance, the door must always be removed. The glass pane must only be removed from its frame if it is cracked or broken.
  • Page 53 INSTALLATION MANUAL 38C-2873 11 - 3...

  • Page 54: Adjusting The Appliance

    INSTALLATION MANUAL 11.4 Adjusting the appliance The appliance must be set up in such a way that it works correctly in combination with the vent system. It is possible that the vent configuration needs to have a restrictor slide and/or the air inlet guide installed or removed. The conditions for using a wall terminal and roof terminal can be found in Chapter 10.
  • Page 55 INSTALLATION MANUAL 38C-2879 11 - 4...

  • Page 56: Removing The Air Inlet Guides

    INSTALLATION MANUAL 11.4.2 Removing the air inlet guides The air inlet guides are located to the left and right underneath the bottom plates. The air inlet guides are pre-installed upon delivery. Remove them if the selected vent configuration prescribes this (see Chapter 10). Follow the Steps below to remove the air inlet guides (see Fig.
  • Page 57 INSTALLATION MANUAL...

  • Page 58: Setting Up The Appliance

    INSTALLATION MANUAL 11.5 Setting up the appliance The appliance comes with a log set that needs to be placed in the appliance. Position the contents of the log set following the directions for a result that looks and feels as natural as possible. WARNING - Improper positioning of the logs will cause the main burner to not ignite correctly;...
  • Page 59 INSTALLATION MANUAL P1101 KL04 P2000 KL10 P2001 KL02 P2005 KL09 P2002 KL09 P2021 KL02 P2022 KL08 Glowing embers Forge embers Chips Vermiculite 38P-1017 11 - 6...

  • Page 60: Positioning The Log Set

    INSTALLATION MANUAL 11.5.1 Positioning the log set Follow the Steps below for the placing and positioning of the log set: CAUTION - The vermiculite must always cover the entire burner surface but may not extend above the edge of the burner. - The burner plates have a series of square holes for the air supply to the burners.
  • Page 61 INSTALLATION MANUAL 38P-1005 11 - 10 38P-1006 11 - 9 38P-1007 11 - 11...

  • Page 62: Positioning The Logs

    INSTALLATION MANUAL 11.5.2 Positioning the logs Follow the steps below for positioning the logs in the appliance. Use the overview pictures (Figs. 11-16 & 11-17) in combination with the detail pictures (Figs. 11-18/11-24) to position the logs. Use the shape, color and stains on the logs while sorting and positioning.
  • Page 63 INSTALLATION MANUAL 38P-1009 38P-1010 11 - 14 11 - 15 ± 1” [ 25mm ] 38P-1011 38P-1012 11 - 16 11 - 17 38P-1014 38P-1015 11 - 18 11 - 19 38P-1016 11 - 20...

  • Page 64: Final Check

    INSTALLATION MANUAL 12. Final check For a good and safe operation of the appliance, the following checks and adjustments must be performed prior to putting into operation. - When igniting without a glass pane after installation or maintenance work, at least the following conditions must be met in addition to national and local regulations: - Always check the pressure relief system as described in section 7.4 before lighting the appliance.

  • Page 65: Ignition For The First Time - Natural Gas

    INSTALLATION MANUAL 12.2 Ignition for the first time - Natural Gas Open the main gas supply and start the ignition procedure as described in Chapter "Ignition" of the user manual. If the pilot flame does not ignite: - Repeat the ignition procedure until the pilot burner ignites; - Consult the fault codes table in the installation manual if this does not happen after a few attempts.

  • Page 66: Maintenance

    INSTALLATION MANUAL 14. Maintenance 14.1 Maintenance guidelines DRU strongly recommends the appliance and vent-system are cleaned and inspected once a year by a qualified service technician. Follow the steps and guidelines listed below when performing a maintenance check: WARNING - Close the gas shut-off valve and disconnect the appliance from the power supply prior to starting maintenance work. - Always check the gastightness after carrying out maintenance and/or repairs.

  • Page 67: Malfunctions

    INSTALLATION MANUAL 15. Malfunctions When the appliance malfunctions, the following can be used to determine the cause together with the relevant possible solutions. - Table 15-1 lists error codes that the remote control can display together with an explanation and possible cause of the problem.
  • Page 68 INSTALLATION MANUAL Table 15-2: DRU Fire App - Fault codes Error code Symptom Possible cause • 5 second beep from the receiver • Faulty Microswitch • The appliance is not responding; no ignition • Faulty wiring of the motor • Bent motor knob •...
  • Page 69 INSTALLATION MANUAL Table 15-2: DRU Fire App - Fault codes Error code Symptom Possible cause • The appliance is not responding; no ignition • Inlet voltage exceeds 7.25V • Pilot drops when motor opens main gas • Insufficient thermocouple voltage •...
  • Page 70 Prestige 42 User manual 958.022.00...

  • Page 71: User Manual

    USER MANUAL User manual 1. Safety 2. General safety instructions 2.1 Front clearance to combustible materials 2.2 Putting the appliance into operation 2.3 Heating for the first time 2.4 Discoloration of walls and ceilings 3. Operating the appliance 3.1 Drufire App 3.2 Home automation 3.3 Placing/replacing the batteries 3.4 Remote control pairing...
  • Page 72 USER MANUAL 38C-2905 Countdown timer Thermostatic mode Ignite/Switch off Program mode Down Second burner Eco wave No function Eco glow...
  • Page 73 USER MANUAL Button Display Description Switching off the appliance Page 79, Section 4.2 Igniting the appliance Page 79, Section 4.1 Second burner on/off Page 81, Section 4.6 Thermostatic mode Page 81, Section 4.7 Program mode Page 82, Section 4.8 Eco wave Page 85, Section 4.9 Countdown timer Page 87, Section 4.13...

  • Page 74: Safety

    USER MANUAL 1. Safety A DRU appliance must be installed in accordance with the instructions shown in this document. Carefully read all the instructions and warnings before starting with the installation process. It is the sole responsibility of the installer to make sure this fireplace is installed in compliance with the instructions and all applicable codes.
  • Page 75 USER MANUAL Safety of people and animals • Do not leave children and persons who cannot judge the consequences of their actions alone with a burning appliance. • Place the remote control out of reach from children and persons who cannot properly judge the consequences of their actions.

  • Page 76: General Safety Instructions

    USER MANUAL 2. General safety instructions 2.1 Front clearance to combustible materials The zone in front of the appliance has a minimum clearance distance to combustible materials (see Fig. 2-1). This area is measured starting from the face of the Micro Mesh Screen to the space in front of the appliance. Inside the red zone, no materials of any kind are allowed unless stated otherwise.

  • Page 77: Putting The Appliance Into Operation

    USER MANUAL 2.2 Putting the appliance into operation Noises of metal expanding and contracting while heating up or colling down are normal. When starting the appliance, it is not unusual for condensation to occur inside the glass. As the appliance heats up, the condensation will disappear. When starting the appliance, it is possible that condensation occurs on the inside of the glass pane(s).

  • Page 78: Operating The Appliance

    USER MANUAL 3. Operating the appliance Several methods can be used to operate the appliance. These are described in the sections below. 3.1 Drufire App The free Drufire App allows you to operate the appliance with an iOS or Android device. The app is available in the App Store and Google Play Store.
  • Page 79 USER MANUAL 38C-2906 3 - 2...

  • Page 80: Remote Control Pairing

    USER MANUAL 3.4 Remote control pairing This is a one time setting only and it is not required after changing the batteries in the remote control. Proceed as described below. DANGER Do not ignite the appliance until it is fully installed when it comes to the gas connections, vent system and electrical components.

  • Page 81: Remote Control

    USER MANUAL 4. Remote control The appliance is supplied with a remote control. Its functions and possibilities are described in the following sections. Press g or h button to enter Manual Mode. Press d button to enter Program Mode. Press c button to enter Eco Mode. 4.1 Ignition Follow the steps below to ignite the appliance.

  • Page 82: Standby Mode (Pilot Flame)

    USER MANUAL 4.3 Standby mode (Pilot flame) Follow the step below to put the appliance in the standby mode so that only the pilot flame is lit. Press and hold the h button to put the fire in standby mode. Due to the warmth of the pilot flame, the glass will remain clean longer.

  • Page 83: Switching The Second Burner On/Off

    USER MANUAL 4.6 Switching the second burner on/off The appliance is equipped with 2 burners, upon ignition, the main burner is on and the second burner is in the last used setting. 4 - 6 To switch the second burner on, press the f button. s is displayed (see Fig. 4-6). One beep sounds to confirm the second burner is now on.

  • Page 84: Program Mode

    USER MANUAL 4.8 Program Mode Programs 1 and 2 can both be programmed to turn the appliance on and off at specific times and days, and at a set temperature. The 4 steps described in this section explain how to set a program from start to finish. 4.8.1 Activate/Deactivate Program Mode Follow the steps below to activate and deactivate program mode with the remote control.
  • Page 85 USER MANUAL 4 - 12 4 - 13 Press the d button and hold it until o flashes. n and set the temperature are displayed. This indicates at what temperature the appliance will turn on. (see Fig. 4-12.) Select the on temperature by pressing the g or h button. To continue, press the d button or wait.
  • Page 86 USER MANUAL Program mode step 3: Setting the on time The on time setting indicates at what time of the day the appliance will turn on. After setting the day, the remote control will automatically go to the on-time setting. Follow the steps below to set the on time. 4 - 17 o, k, n is displayed, the chosen day setting is displayed shortly, and the hour flashes (see Fig.

  • Page 87: Eco Wave

    USER MANUAL 4.9 Eco Wave The flame height modulates between high and low. One cycle lasts approx. 20 minutes. 4 - 19 Press the c button to switch on Eco Wave. p is displayed (see Fig. 4-19). To switch off the eco mode, press the c button. p will disappear. •...

  • Page 88: Temperature Display In Degrees Celsius Or Fahrenheit

    USER MANUAL 4.11 Temperature display in degrees Celsius or Fahrenheit 4 - 21 4 - 2 2 To change between y and x , press and hold a and b buttons simultaneously. Choosing °C results in a 24-hour clock (see Figure 4-21). Choosing °F results in a 12-hour clock (see Figure 4-22).

  • Page 89: Countdown Timer

    USER MANUAL 4.13 Countdown timer The countdown timer can be used to set a predetermined duration for the fire. The fire will automatically be shut off after the specified time. This offers convenience and energy efficiency. 4 - 2 5 To turn on the countdown timer press and hold the b button until q is displayed and the hour flashes (see Fig.

  • Page 90: Software Version

    USER MANUAL 4.15 Software version Press the b and g buttons simultaneously to display the software version. 4.16 Remote Model Number Press the b and h buttons simultaneously to display the remote control model number. 4.17 Remote control one button and two button ignition Change from one button to two button ignition (default setting) or vice versa by pressing and holding the a button for 10 seconds immediately after installing batteries.

  • Page 91: Malfunction

    USER MANUAL 5. Malfunction WARNING - When the appliance malfunctions, contact a service technician. DO NOT USE! - If the pilot flame does not stay lit after several tries, turn the main valve knob to the OFF position and contact a service technician.

  • Page 92: Resetting The Remote Control And Appliance

    USER MANUAL 5.2 Resetting the remote control and appliance When the appliance malfunctions, it cannot be used and should be reset. Follow the next steps to reset both the remote control and the appliance (see Fig.5-3). Press and hold the receiver’s reset button until you hear two beeps. The first beep is short and the second beep is long. After the second beep, release the reset button.

  • Page 93: Maintenance

    USER MANUAL 6. Maintenance We recommend this appliance is cleaned and inspected once a year by a qualified service technician. - Under no circumstances may a stainless steel concentric system be cleaned (internally or otherwise) with, for example, a steel brush or metal sponge. This will damage the oxide scale as a result of which pit corrosion and/or system leaks could occur.
  • Page 94 Prestige 42 Appendix...

  • Page 95: Appendix

    APPENDIX Appendix 957.954.00 A. Wifi-module and Drufire App 1. Drufire App 2. Installation of the Wifi-module 2.1 Wifi-module LED Status indicator 2.2 Resetting Wifi-module 957.956.00 B. Home automation 1. Modbus 1.1 Modbus 1 protocol 1.2 Modbus 2 protocol 957.953.00 C. Propane gas conversion kit 1.

  • Page 96: Wifi-Module And Drufire App

    APPENDIX A. Wifi-module and Drufire App 957.954.00 The Wifi-module is optional and available separately. Follow the instructions below and, when installing, use only the part from the Wifi-module installation kit provided. The Wifi-module makes it possible for the appliance to be operated with the Drufire App.

  • Page 97: Wifi-Module Led Status Indicator

    APPENDIX NOTICE - The active device (Remote control or smart device) is the one last used. An exception is if the non-active devise is used to change Light, Fan, or AUX. The non-active device will make the changes, but the active device remains so if it is in Thermostatic, Program, or Eco Mode.

  • Page 98: Resetting Wifi-Module

    APPENDIX 2.2 Resetting Wifi-module If necessary, it is possible to reset the Wifi-module. Follow the instructions below: Select a reset function from Table 2. Reset the Wifi-module by pressing the recessed button as described in Table 2 using a suitable tool. Table 2: Reset status Wifi-module Press Reset button Function...

  • Page 99: Home Automation

    APPENDIX B. Home automation 957.956.00 The appliance is prepared to be connected to an alternative external operating system (home automation). To do so, you need the “Connection cable house management system for Mertik GV60 (26569)”. This cable can be purchased separately from the supplier.

  • Page 100: Propane Gas Conversion Kit

    APPENDIX C. Propane gas conversion kit 957.953.00 Follow the next steps closely when converting to propane gas. Use only the parts provided with the conversion kit. The conversion should be performed by a recognized gas installer. WARNING The conversion kit must be installed by a qualified gas fitter in accordance with the manufacturer’s instructions and all applicable codes and requirements of the authority having jurisdiction.

  • Page 101: Dismantling The Burner Surface

    APPENDIX 2. Dismantling the burner surface To make the appliance suitable for propane, the injectors need to be changed. It is only possible to get at these injectors by dismantling all the plates around the burners. Remove the Micro Mesh Screen, Appliance Control Cover and the door (See Installation manual chapter 11). When dismantling the burner surface, proceed as follows (see Fig.

  • Page 102: Dismantling The Burners

    APPENDIX 3. Dismantling the burners The burners must next be dismantled so that the adjustment ring and the injectors can be changed. For dismantling the burners, proceed as follows (see Fig. 3): Unscrew the 2 self-tapping screws from the thermocouple. Move out of the way (Step 1). Unscrew the 3 self-tapping screws from the main burner and remove it from the appliance (Step 2).

  • Page 103: Changing Injectors

    APPENDIX 4. Changing injectors The new injectors are supplied in the conversion kit. It is important that the correct injector is installed in the correct burner. Use injectors A, B and C in Figures 1 and 4. For changing injectors A, B and C, proceed as follows (see Fig. 4): Unscrew the old injectors from blocks A and C and recycle them together with the gasket rings.

  • Page 104: Changing The Injector On The Pilot Burner

    APPENDIX 5. Changing the injector on the pilot burner The new injector for the pilot flame is supplied in the conversion kit. Use injector D for this in Figures 1 and 5. For changing injector D, proceed as follows (see Fig. 5): Unscrew the pilot burner from the ignition unit.

  • Page 105: Replacing And Adjusting Burners

    APPENDIX 6. Replacing and adjusting burners Before adjusting the burners it is essential to place them back into the appliance: Carry out steps 1 to 3, Section 1.3 (see Fig.3), in reverse order. To adjust the burners, spacers are supplied in the conversion kit. Make sure to use the correct spacers for the different burners as every burner has its own specific measurements.

  • Page 106: Update The Rating Plate

    APPENDIX 7. Update the rating plate After converting the appliance, the rating plate label and the burner pressure must be adjusted: An adjusted rating plate label is also supplied with the conversion kit. It must be placed over the bottom half of the existing rating plate Place the label and replace the rating plate under the appliance (Fig.

  • Page 107: Burner Pressure

    APPENDIX 9. Burner pressure DANGER Make sure the steps from chapter 8.3 to chapter 12 of the installation manual are followed as described before setting the burner pressure. 9.1 Ignition for the first time after propane conversion For an optimal flame pattern, both the burner pressure and the lowest position must be set. For adjusting the burner pressure, proceed as follows (Fig.
  • Page 108 APPENDIX % Next step *Additional steps shown for propane conversion ONLY! % Next step *Additional steps shown for propane conversion ONLY!

  • Page 109: Replacement Parts

    Table 1: Replacement parts Art. No. Product description 26552 Wifi-module 26563 Conversion kit Prestige 42, Natural Gas to Propane 26569 Connection cable house management system for Mertik GV60 807267 Control cable (8 wires) Mertik GV60 806280 Thermocouple interrupter M10x1, inside connection...

  • Page 110: Approved Vent System Terminations

    APPENDIX F. Approved vent system terminations 957.961.00 WARNING ONLY the wall and roof terminals listed in the tables below are permitted to be used with this appliance: Table 1: Wall terminals Duravent DirectVent Pro (58DVA series) 58DVA-HSCH High-Wind Sconce Termination Cap 58DVA-HC Square Horizontal Termination Cap 58DVA-HSC...

  • Page 111: Diagram For Connecting Components

    APPENDIX G. Diagram for connecting components 957.959.00 This technical schematic overview shows all the components connected to the appliance. These are essential for functionality, safety, maintenance, and problem-solving. NOTICE - All components in this diagram shown are for illustration purposes only. - Components product may vary due to product enhancements.
  • Page 112 APPENDIX...

  • Page 113: Warranty

    APPENDIX H. Warranty 957.955.00 1. Limited Lifetime Warranty DRU Verwarming B.V. grants this Limited Lifetime Warranty to the original purchaser of this appliance provided the product remains in the original place of installation. The items covered by this limited warranty and the period of such coverage is explained in the table below.

  • Page 114: Exclusions

    APPENDIX in the owner’s manual. As outlined below, the warranty may be voided due to problems caused by lack of maintenance. Repair/replacement parts purchased by the consumer from DRU Verwarming B.V. after the original coverage has expired on the unit will carry a 90-day warranty, valid with a receipt only. Any item shown to be defective during this time will be repaired or repalced at the discretion of DRU Verwarming B.V..
  • Page 116 Balance between people and their surroundings At DRU, customer satisfaction and efficiency go hand in hand with safety and environmental friendliness. Premium-quality ambition We do what we say and say what we do. We are ambitious and critical and continuously improve ourselves. The convenience that makes the difference Convenience for the end user is always key.
  • Page 117 i am everywhere DRU Verwarming B.V. United Buyers Group LLC BY APPOINTMENT OF PO Box 1021 | 6920 BA Duiven 401 Linn St, 53913 Baraboo, WI THE COURT OF THE NETHERLANDS Ratio 8 | 6921 RW Duiven United States of America The Netherlands +1 608 448 2449 +31 (0)26 - 319 5 319...

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